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Automatic over-temp
shutdown
• Over-temp shutdown
• No fan operation
• Allow system to cool adequately prior to power-up.
• Verify that both fans are operating. Clean with compressed air to remove dirt, and debris.
Erratic touchscreen
behavior
• Lack of grounded AC power
• Remove charger from handset to determine if erratic behavior is caused by AC charger.
• Connect charger to known “good” grounded outlet.
Power
Condition
Causes
Actions
When plugged into AC power,
system will not charge.
• No AC power present
• Incorrect charger
• Defective charger
• DC male plug O-ring
missing
• Check AC power source.
• Check power cable connections.
• Verify the correct charger is marked with 100 – 240V AC 50/60Hz 18VDC 3.34A.
• Contact Waygate Technologies for a replacement charger or O-ring.
When plugged into AC power,
system will not turn on.
• Incorrect charger
• Defective charger
• Defective Battery
• Verify the correct charger is marked with 100 – 240V AC 50/60Hz 18VDC 3.34A.
• Contact Waygate Technologies for a replacement charger.
• Try another battery.
• If replacement battery does not restore operation contact Waygate Technologies to obtain a
return material authorization (RMA).
System runs when connected to
AC power only.
• Verify correct battery is
installed.
• Battery low, not charging,
depleted or defective.
• Verify battery charge level.
• Recharge or replace the battery.
Software
Condition
Causes
Actions
Time, date, or other settings are
lost when system is turned off.
• Internal battery needs
replacing. (Normal life is
five years.)
• Return system to Waygate Technologies to have internal battery replaced.
Contact Waygate Technologies to obtain a return material authorization (RMA).
