TROUBLESHOOTING
7-4
Installation and Programming Manual
Question:
A message is sent to a mailbox group that contains five defined
mailboxes but only two receive the message.
Answer:
•
The messages were sent to all the mailboxes in the group but
only accepted by those mailboxes that did not have the
maximum number of messages recorded.
Question:
The VoxBox has been programmed to operate in Night mode.
When a call is received, it disconnects the call and switches to
Day mode.
Answer:
•
Make sure that the night greeting script is recorded.
Question:
What happens when a mailbox and mailbox group have the same
extension number?
Answer:
•
Messages are sent to the mailbox. In general, mailboxes have
higher priority than mailbox groups.
Question:
DTMFs dialled by the VoxBox are not recognized by the PBX.
Answer:
•
Change the amplitude and the ON and OFF levels of DTMFs
dialled by VoxBox (*379,*371).
Question:
How can the password of the mailbox be reset to its default 1234.
Answer:
•
Use command *570 or press The Reset button in the
VUP/VUJ.