6. PROGRAMMING THE IN-BAND DTMF
PROTOCOL
This section describes how to program the VoxBox to detect In-Band DTMF codes
sent by your PBX and to take appropriate action upon detection.
When the In-Band DTMF Protocol feature is programmed, the VoxBox waits a
defined period of time for an In-Band DTMF code after answering a call from the
PBX. If the VoxBox detects the code within the defined period of time, it performs
a predefined operation. If the VoxBox does not detect the code, it plays the
Automated Attendant’s Opening Greeting.
Note: After answering a call from your PBX, the VoxBox plays the Automated
Attendant’s Opening Greeting under the following conditions:
•
The DTMF codes received from the PBX do not exactly match the
programmed In-Band DTMF codes.
•
The specified extension number (Target) called does not have a valid
mailbox.
•
The first DTMF character of the In-Band DTMF code was received
after the specified period of time.
•
The following DTMF characters were received outside the specified
time frame
You can program In-Band DTMF codes for up to ten events by:
•
Touch tone telephone
•
Computer running the Voice Mail Utility Program (VUP/VUJ)
6.1 Programming the VoxBox by Telephone
The following sections present the command codes used to program the
VoxBox
to
detect and act on In-Band DTMF codes sent by your PBX.
6.1.1 Defining an In-Band DTMF Code for an Event
To define an In-Band DTMF code for an event, dial:
*200 + XX + YY...YY + #
Installation and Programming Manual
6-1
