Introduction
1-4
Installation and Programming Manual
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Line Monitor
The VoxBox sends all incoming DTMF codes to the VUP or VUJ, from all
the ports, simultaneously through the RS-232 cable. The line monitor is a
powerful tool to simplify the integration and installation of the VoxBox with
the PBX.
1.1.2 Automated Attendant Features
The VoxBox’s automated attendant answers incoming calls and through a series of
recorded menus and telephone directories, helps the callers reach the desired
extensions.
•
Opening Greeting
The VoxBox plays a pre-recorded greeting to callers. The opening greeting
usually includes the organization’s name, how to reach an extension,
department or operator, how to switch languages, how to leave a message and
to access a directory.
During the greeting, callers can access a department by dialling a single digit,
dialling the extension number or holding for assistance.
•
Operating Modes
Depending on the time and the system schedule, the VoxBox answers external
calls with one of four opening greetings:
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Day Mode
During normal business hours, the VoxBox answers calls with a pre-
recorded daytime greeting. The daytime greeting enables the caller to reach
a requested extension, mailbox, department, and directory or to switch
languages.
−
Night Mode
During non-working hours, the VoxBox answers calls with a pre-recorded
night time greeting that enables the caller to leave a message in a requested
mailbox.
−
Holiday Mode
During holidays, the VoxBox answers calls with a special greeting that
enables the caller to leave a message in a specific mailbox or in the
operator’s mailbox.
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Break Mode
