Vodavi Starplus STSe, Quick Start Manual

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STSe Quick Start Guide September 2005
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VO D AVI
COMMON PROGRAMMING ITEMS (cont’d)
26. Call Forward Busy / No Answer to Voicemail (Internal & External)
CO Calls that are answered and transferred to a station and that station is busy or doesn’t answer the call.
These calls can be transferred as required. Normally they would be transferred to that station’s voicemail
box to leave a message.
> If incoming CO Lines ring on a phone (or set of phones) and voicemail is used, then EXT Busy Forward is
not programmed to go to voicemail, only no answer is programmed.
The following options are available in Flash code 50 or 51.
Page C Flexible Button 1 = Internal No Answer Forward
Page C Flexible Button 2 = Internal Busy Forward
Page C Flexible Button 3 = Day External No Answer Forward
Page C Flexible Button 5 = Day No Answer Timer
Page C Flexible Button 4 = Day External Busy Forward
Page C Flexible Button 14 = Night External No Answer Forward
Page D Flexible Button 5 = Night No Answer Timer
Page C Flexible Button 15 = Night External Busy Forward
Page C Flexible Button 16 = Special External No Answer Forward
Page D Flexible Button 6 = Special No Answer Timer
Page C Flexible Button 17 = Special External Busy Forward
Normal setup would be for Internal and Busy No Answer forward to 440 (voicemail). External No answer
forward to 440. External Busy if phone rings on incoming CO calls do not program.
> If Phone does not ring on incoming CO calls, then program for 440.
You can also forward a phone when in DND (Do Not Disturb).
Page D Flexible Button 3 = Internal DND Forward
Page D Flexible Button 4 = External DND Forward
27. Virtual Stations
The use of a digital station without a telephone set being attached.
Example : A company has outside sales people that are not always in the office. One common phone
could be used with the flexible buttons programmed as Call coverage buttons to the virtual stations. The
virtual stations can be programmed for call forward just like other stations. Now calls can be transfer to
station (virtual) and if not answered would go to voicemail. This way a sales person could receive calls
while they were available in the office. This saves a company the expense of purchasing telephone sets
that are not used or stations ports that are not needed.
To make a virtual station:
* * 3226
Flash 50 or Flash 51
Flexible Button 20, Page B.
Flexible Button 1.
Enter 9, HOLD for a virtual station.