VMAC - Vehicle Mounted Air Compressors
VMAC Technical Support: 888-241-2289
VMAC Knowledge Base: www.kb.vmacair.com
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VMAC warranty work must be pre-authorized by VMAC. Claims are
processed via our dealer network. If you are not a VMAC dealer,
please select one to work with via our Dealer Locator:
https://www.vmacair.com/dealer-locator/.
1. Communicate with VMAC Technical Support at 1-888-241-2289 to help diagnose/
troubleshoot the problem prior to repair. VMAC technical support requires the
VMAC System ID, hours on the compressor and mileage on the vehicle.
2. VMAC will provide direction for repair or replacement of the failed components.
3. Failed parts must be held by the dealer for a period of six months, and sent to
VMAC if requested (along with the RMA number) for evaluation, unless otherwise
instructed by VMAC.
4. Dealers may login to the VMAC website to view the VMAC Labour Time Guide
(under “Agreements”) to see the allowable warranty labour times.
5. Warranty invoices must include the RMA/Service Ticket (CSR) number, VMAC
System ID#, hours on the compressor, mileage on the vehicle, and a detailed
description of the work performed.
6. VMAC Warranty does not cover consequential damage, overtime charges,
mileage, travel time, towing/recovery, cleaning or shop supplies.
7. Dealers submit warranty claims on behalf of the Vehicle Owner/End User
affected by the defective part(s). The dealer ensures that all warranty credits
are refunded back to the Vehicle Owner/End User who made the initial warranty
claim.
For Standard Warranty (Limited): If the completed warranty
registration form has not been received by VMAC within 6 months
from the date of installation of the Product(s), the warranty period
will be deemed to commence 30 days from the date of shipment
from VMAC.
For Lifetime Warranty (Limited): The completed warranty
registration form must be received by VMAC within 3 months from
the date of purchase or 200 hours of operation of the product(s)
(whichever occurs first).
Failure to follow this procedure may result in denial of the warranty
claim.
VMAC Product Warranty Policies & Warranty Registration can be found on the
VMAC website (see previous page for URL).
VMAC Warranty Claim Process
