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IS MY FLAME APPEARANCE CORRECT?
There are air shutters and media that can be adjusted depending on your fuel and venting configuration. These
adjustments should be made by a qualified technician to achieve the best flame appearance. Contact your
installer or authorized dealer if you feel it is not burning correctly. Improper setup and adjustment is not covered
under warranty. Follow these steps for periodic inspections:
1. Check to verify that the vent system and vent cap are open and free of blockage.
2. The glass should be cleaned periodically (see the “How Do I Clean The Glass?” section of this manual).
3.
Before re-installing glass, have qualified service person check the operation of the pilot and cycle the burner
per lighting instructions. Be sure all items in lighting and installation checklists are completed.
Flame Characteristic
Cause
Solution
Dark, orange flame with
black tips
Venturi closed too far
Open venturi slightly
Short, blue flames
Venturi open too far
Close setting slightly
Lifting (ghosting) flames
Gas pressure too high
Venturi closed too far
Check manometer settings
Open venturi setting slightly
No Blue
Flame Center
Dark Orange
Flame
Soot At
Flame Tip
Soot Above
Flame Tip
No Soot at
Flame Tip
Semi-Transparent
Yellow Flame
Blue Flame
Center
Ports On Pan
Burner Assembly
PROPERLY
BURNING FLAME
BURNER FLAME APPEARANCE
IMPROPERLY
BURNING FLAME
Flame
Sensor
PROPER PILOT FLAME
APPEARANCE
4.
Periodic visual check of pilot flames is required. Pilot flame must overlap flame sensor and burner ignition ports
always. Especially for LP gas applications, always verify visible pilot flame length is at least 1” long.
5.
Periodic visual check of the burner flame is required.
WHAT SHOULD I DO IF SOOTING OCCURS?
Troubleshooting Soot
Issue
Possible Causes
Corrective Action
Thin black coating (soot) forms
on viewing glass
• Incorrect gas pressure
• Not enough combustion air
• Leaking glass gasket
• Vent obstruction
Have gas supplier check for correct gas inlet pressure.
Check the glass gasket for proper seal. Corners of glass
gaskets cannot be bulging out. If glass gasket along the
top edge in the middle is white in color across entire
thickness of gasket bulb, replace glass gasket.
If sooting continues, open air shutter on burner. If sooting
continues, shut off and call an authorized service person.
Sooting is caused by improper installation or air shutter operation. However, some small areas of soot deposits on
log surfaces are deemed acceptable. If you observe large soot areas (larger than 1”x1”) on log surfaces or signs
of sooting on the door glass (usually a thin black film on the viewing glass or on the outside of the home around
the vent cap), turned off immediately and the local authorized dealer promptly informed. Authorized dealers will
correct “sooting” problems, but they are not responsible for damage caused by excessive sooting that has not
been immediately brought to their attention.
HOW DO I CHANGE FROM °C TO °F ON MY REMOTE?
To change between °C to °F, follow these steps:
1. Press the ON/OFF button and turn off.