Unify OpenScape WLAN Phone WL4 User Manual Download Page 67

Page: 67 / 83

Troubleshooting

•

Voice only

•

Messaging only

•

Limited mode

•

SERVICE NEEDED

If you continue experiencing technical problems, contact your system administrator as soon as

possible.
For system administrators, it is recommended to refer to the Configuration Manual, Unify OpenS-

cape WLAN Phone WL4 to get the details as well as guidance on further actions to resolve the

existing problems.

A31003-M2000-U109-01-7619, 29/04/2020

OpenScape WLAN Phone WL4, User Manual

Summary of Contents for OpenScape WLAN Phone WL4

Page 1: ...OpenScape WLAN Phone WL4 OpenScape WLAN Phone WL4 Plus User Manual A31003 M2000 U109 01 7619...

Page 2: ...ify Software and Solutions GmbH Co KG 29 04 2020 All rights reserved Reference No A31003 M2000 U109 01 7619 The information provided in this document contains merely general descriptions or characteri...

Page 3: ...4 1 Call Using the Numeric Keys 22 4 4 2 Call Using a Pre programmed Number 22 4 4 3 Call Using the Local Phonebook 22 4 4 4 Call Using the Company Phonebook 22 4 4 5 Call Using the Central Phonebook...

Page 4: ...ing 38 5 9 Colored Messaging 39 5 10 Voicemail 40 5 11 Send Data 40 6 Alarm Operation 41 6 1 Push button and Test Alarms 41 6 1 1 Silent Alarm 42 6 2 Man down and No movement Alarm 42 6 2 1 Enable Dis...

Page 5: ...nebook 59 9 System Handling 60 9 1 Device Information 60 9 2 Software Upgrade and Additional Features 60 10 Operation Notice 61 10 1 Accessibility and Voice Quality 61 11 Maintenance 62 11 1 Maintenan...

Page 6: ...Contents 16 7 Profiles 80 16 8 Contacts 81 16 9 In Call 82 A31003 M2000 U109 01 7619 29 04 2020 vi OpenScape WLAN Phone WL4 User Manual...

Page 7: ...of each handset model please refer to the Functions and Accessories on page 71 For the technical specification please refer to the Data Sheet Unify OpenScape WLAN Phone WL4 Target Group This document...

Page 8: ...ic keys This chapter includes the following sections Handset Overview on page 8 User Interface on page 10 Display Icons and Text on page 11 Alphanumeric Keys on page 14 Handset Overview All handset m...

Page 9: ...ath the display and the function of each soft key is indicated by text in the display just above the keys In Idle mode the soft keys can be used for specific functions based on their configuration Ref...

Page 10: ...an find information about the cur rent date active connections as well as the name of the system to which the handset is con nected to and the Owner ID For the details refer to the Display Icons and T...

Page 11: ...ntacts menu Display Icons and Text Functions and settings available to the user are shown as icons and text on the display This section describes the status and system icons and their functions Figure...

Page 12: ...ttery has 25 to 50 remaining capacity Low battery warning Indicates that battery has 10 to 25 remaining capacity Very low battery warn ing Indicates that battery has 7 to 10 remaining capacity Empty b...

Page 13: ...The icon stays in the Status bar until all new mes sages in the Inbox are read Message with request for answer Indicates that you have received a message that requires the response from you The icon...

Page 14: ...he Status bar Phone lock Indicates a locked handset The icon appears in the Sta tus bar Man down alarm Indicates that the Man down alarm function is enabled The icon appears in the Header bar No movem...

Page 15: ...on the key can also be used to display only the digits To add space in the text short press key 0 The first character entered in a message or when adding editing a name in the Contacts menu is an upp...

Page 16: ...e Configuration Manual Unify OpenScape WLAN Phone WL4 1 In Idle mode press and hold the On Off key 2 The dialog window Switch off is displayed Confirm by pressing Yes Turn the Signals Off or On NOTICE...

Page 17: ...hone lock 2 Select On or On in charger to enable the function Select Off to disable the function 3 Enter PIN code default PIN is 0000 NOTICE The default PIN can be changed to any 4 8 digit personalize...

Page 18: ...nd Off on page 16 1 Enter the Call ID 2 If required enter the password 3 Press Login Log out from the Handset 1 In Idle mode press and hold the On Off key 2 The dialog window Log off is displayed Pres...

Page 19: ...e same handset These features re quire configuration in the handset via WinPDM WSG DM Call Using the Call list 1 Press the Call key or go into the Calls menu Call list 2 Select the number from the lis...

Page 20: ...he WinPDM WSG DM For the details please refer to the Config uration Manual Unify OpenScape WLAN Phone WL4 Pickup Groups It is possible to configure the handset in a way to allow all the users included...

Page 21: ...When a missed call dialog window is shown you can Press Yes to view the details about the missed call Press No to view the missed call later To locate the missed call on the handset do one of the fol...

Page 22: ...with a handset number as described in Shortcuts on page 48 To dial a pre programmed number press the pre programmed key or button The call will start automatically Call Using the Local Phonebook 1 Ope...

Page 23: ...s rejected because the remote party is busy These options are presented in a form of pop up notifications asking the user if a specific action should be performed for example if an automatic call back...

Page 24: ...ress the Phonebook in the Soft key bar to select the contact from the list 4 Press the Call key or the Call soft key to start the second call The first call is automati cally put on hold while the new...

Page 25: ...Select the contact from a local or central phonebook To get the detailed information on the Call contact Add contact Edit contact Delete contact and Central Phonebook options and features please refer...

Page 26: ...avigation keys and press Retr For the details please refer to the Switch between Two Ongoing Calls on page 24 Press Decline to reject the second call The calling party hears an engaged tone and the ca...

Page 27: ...s Divert calls 2 Choose between Internal to divert all incoming calls to another internal handset External to divert all incoming calls to another external handset 3 Select All calls Edit 4 Enter the...

Page 28: ...ssion on page 29 Every PTT group must be defined in the WinPDM WSG DM to be able to use this function For the details refer to the Configuration Manual Unify OpenScape WLAN Phone WL4 INFO If it is req...

Page 29: ...rejects the invitation it is possible to re join the PTT later For details refer to the Re join a PTT Call Session on page 29 Decline a PTT Invitation Most incoming PTT session invitations can be decl...

Page 30: ...itches the call to the appropriate emergency service This local emergency service then calls back to the handset user who can identify the incoming call by this specific callback emergency ring signal...

Page 31: ...The text Do not disturb remains on the idle screen as long as the function is active Calls are rejected and indicated as missed calls The calling party gets the message Temporarily unavailable Hide C...

Page 32: ...or vibration If you want to open and read the received message later press Close The message will be au tomatically stored in the Messaging Inbox NOTICE It is possible to configure how incoming messag...

Page 33: ...iority and then according to the arrival time 15 The handset can be configured to define how long messages keep their priority status Time to prioritize and if the message needs to be closed manually...

Page 34: ...View to read the message Open the Inbox while Reading a Message 1 In the opened message window press More 2 From the pop up menu select Message inbox The list of the received messages opens 3 To go ba...

Page 35: ...to select the contact from the list 5 When done press Send to send the message The Message sent dialog window appears to show that the message has been sent To open a sent message go into the Messagin...

Page 36: ...equently as a new message refer to the Write and Send the Message on page 35 When the user wants to send a fast response to the received message instead of writing an answer from scratch refer to Answ...

Page 37: ...ded in the Message on page 37 A different party please refer to the Call a Different Party on page 37 The user can enable the loudspeaker function during the call to make it easier to read the re ceiv...

Page 38: ...the pop up menu select Save number 5 Select Work number Mobile number or Other number 6 Add a name and press OK 7 Press Save The number is saved in the contact list Interactive Messaging Interactive M...

Page 39: ...to initiate the application to send the interactive message refer to the Send Data on page 40 Colored Messaging Colored messaging is used to prioritize system messages by assigning different color tag...

Page 40: ...number is not available a dialog window Voicemail number not defined is displayed Send Data NOTICE Applicable to WL4 Plus only Data entered by the user can be sent from the handset by pressing a pre...

Page 41: ...n the surrounding sound levels This chapter includes the following sections Push button and Test Alarms on page 41 Man down and No movement Alarm on page 42 Automatic Call after Alarm on page 43 Emerg...

Page 42: ...the handset enters a warn ing phase usually seven seconds long During the warning phase the handset alerts with Beep and vibrator signals depends on the settings Message Man down warning Cancel or No...

Page 43: ...al Unify OpenScape WLAN Phone WL4 Reset Man down and or No movement Alarm You can reset the alarm that has been triggered by doing one of the following Move the handset to an upright position after Ma...

Page 44: ...ss Point AP Location This function is used together with an alarm The AP communicates to the handset where the handset is located for the time being This gives a fair indication of the location An app...

Page 45: ...WLAN Phone WL4 AiRISTA Flow RTLS The handset collects information about the APs and their measured radio field strength and for wards this information to the AiRISTA Flow Positioning Engine which cal...

Page 46: ...To open the Connections menu do the following 1 In Idle mode press Menu or the middle navigation key 2 Select Connections and press Select or the middle navigation key to enter To get the detailed inf...

Page 47: ...ears in the handset menu Please refer to the Installation and Operation Manual Portable Device Manager for Windows WinPDM 3 Press Select to confirm Network 1 In the Connections menu select Network 2 S...

Page 48: ...r Actions 1 In the Connections menu select In charger 2 Select No action to disable Switch off or Sound off function 3 Press Back to save changes Calls To open the Calls menu do the following 1 In Idl...

Page 49: ...s 1 In the Shortcuts menu select Hot keys 2 Select any of the keys 0 or 2 9 3 Proceed with the steps 3 4 described in the Define Soft Keys on page 49 Define Navigation Keys 1 Select Navigation keys 2...

Page 50: ...on on the navigation key 6 If necessary enter values in the fields only applicable for some of the functions 7 Press Save Edit Services 1 Mark a service by pressing up and down on the navigation key 2...

Page 51: ...n Custom sounds should be selected to create a cus tomized message alert For more information refer to the Configuration Manu al Unify OpenScape WLAN Phone WL4 NOTICE The Play soft key is not availabl...

Page 52: ...he call 4 Press Back to re display the Locks menu 5 Select Auto lock time 6 Set the lock time The shortest time that may be specified before the keypad is automatically locked is 5 seconds and the lon...

Page 53: ...ress Back Screen Saver The handset can be configured to display some or no information when it is not in use and when it is placed in a charger 1 In the Settings menu select Display Screen saver 2 Cho...

Page 54: ...Use navigation keys 3 Press Select or OK to save the setting Answering This section describes how to change the answering behaviors on your handset Answering Key The default setting for the handset is...

Page 55: ...e 48 NOTICE Applicable to WL4 Plus only Enable Man down and No movement Alarms 1 In the Settings menu select Alarm Activate alarm 2 Select the required alarm s The corresponding icons appear on the di...

Page 56: ...nabled in a system profile When the system profile is enabled its settings are not displayed in the handset menu For the details refer to the Sys tem Profiles on page 57 To open the Profiles menu do t...

Page 57: ...lied For example the Figure 8 System Profile Overrides Settings Changed by the User on page 57 shows that a system profile has been activated under the name Sys Profile SK1 In this case Inbox and PTT...

Page 58: ...nged temporarily by long pressing the Lock key This can be used to temporarily access characters in a foreign language To open the Contacts menu do the following 1 In Idle mode press Menu or the middl...

Page 59: ...elete Contact 1 In the Contacts menu select Delete contact 2 Select contact and press Delete 3 Press Yes to confirm Central Phonebook In the Central phonebook contacts can be searched by name or numbe...

Page 60: ...l when contacting the system administrator to get support Software version Hardware version License WLAN info Network info User ID To open the Device info menu on the handset do one of the following G...

Page 61: ...epeated every minute for 30 minutes NOTICE This is a default and recommended for use indication setting The vi brating alert and the dialog window pop up can be additionally enabled while the signal s...

Page 62: ...o 7 remaining capacity A very low battery level is also indicated by a warning signal that sounds every minute and the Battery very low Charge now notification The Empty battery icon is flashing when...

Page 63: ...ff the handset to prevent data loss or damage to the handset 2 Slide the battery cover lock to the right to release the battery 3 While pressing and holding the upper part of the clip remove the batte...

Page 64: ...itch off when placed in the charger When removed from the charger the handset switches on automatically For more information refer to the In Charger Action on page 47 If the charger is not used for a...

Page 65: ...alog window appears saying that the handset is locked Phone lock is activated Enter the required PIN code If the PIN code has been lost contact the system ad ministrator for support No entries in the...

Page 66: ...the handset to restart or start up Wrong time date setting PBX dependent The handset hasn t received the right time and date after a change in the system Switch the handset off and on again Wait maxi...

Page 67: ...your system administrator as soon as possible For system administrators it is recommended to refer to the Configuration Manual Unify OpenS cape WLAN Phone WL4 to get the details as well as guidance on...

Page 68: ...WL4 System Planning VoWiFi System TD 93358EN Quick Reference Guide Unify OpenScape WLAN Phone WL4 Installation and Operation Manual Portable Device Manager for Windows WinPDM Installation and Operati...

Page 69: ...radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception whic...

Page 70: ...e Do not allow the metal contacts on the battery to touch another metal object This could short circuit and damage the battery Do not leave a battery where it could be subjected to extremely high temp...

Page 71: ...coustic Location Signal ALS Alarm on outgoing emergency call for example 911 912 27 Alarm with data 27 Alarm with location 27 Messaging 27 Interactive Messaging 27 Colored messaging 27 Message acknowl...

Page 72: ...automatic keypad lock Phone lock Custom sounds Services BLE location AiRISTA Flow RTLS Cisco MSE Bluetooth Table 5 Accessories Desktop charger Charging rack Battery pack Battery pack charger Desktop p...

Page 73: ...82 Connections Services Profiles Calls Shortcuts Settings Messaging Contacts Figure 10 The Main menu screen Customize the Menu Tree The menu tree can be customized by hiding some of the functions or m...

Page 74: ...More Close Enter text Unsent More Back View Delete Delete all More Back View Delete Delete all Send Clear Back Enter number More Back Edit Enter number Send Enter number Send Send Send Back Clear Mor...

Page 75: ...harger Select Network A example No action Switch of Sound of Change prof le2 User model1 1 This function is conf gured by the system administrator 2 Applicable to WL4 Plus only Choose a headset Pair B...

Page 76: ...g Callbacks Divert calls Do not disturb Hide calling ID Call More Back Call More Back Time of call Edit number Save number Send message1 Delete Delete all Call services Cancel callbacks Internal Exter...

Page 77: ...able to WL4 Messaging and WL4 Plus only 3 Applicable to WL4 Plus only Soft Keys Hot Keys Navigation Keys Multifunction button2 Long press Multi press Enter number Enter number Enter number Prof le X e...

Page 78: ...Menu Tree A31003 M2000 U109 01 7619 29 04 2020 78 OpenScape WLAN Phone WL4 User Manual...

Page 79: ...if silent Of Click Tone Silent Normal Power save Information Black Black also in call h mm am pm hh mm dd month yy month dd yyyy yyyy mm dd Normal Bold Silent Volume 1 8 Dif erent signals Repeated sou...

Page 80: ...ering behavior Normal Large Continued Answering 1 Applicable to WL4 Messaging and WL4 Plus only 2 Applicable to WL4 Plus only Activate alarm Edit alarm data Change Back Enter name Man down No movement...

Page 81: ...ing Man down No movement Name Volume Ring signals Message alert1 Vibrating alert Key sound Answering Divert calls Activate alarm2 Soft keys Left Middle Right Name Function Value Control question Enter...

Page 82: ...d WL4 Plus only Name Work number Mobile number Other number Ring signal Call View Back Search Search Clear Back In Call The In Call menu displays a list of functions that can be accessed during a call...

Page 83: ...ft soft key or on More menu depending on the current call status 3 This function is system dependent 4 Applicable to WL4 Messaging and WL4 Plus only 5 Visible only if conf gured in WinPDM WSGDM Retr M...

Search results

Summary of Contents for OpenScape WLAN Phone WL4

Reviews:

Related manuals for OpenScape WLAN Phone WL4

Brands by name

Popular brands

Unify OpenScape WLAN Phone WL4, User Manual

Search results

Summary of Contents for OpenScape WLAN Phone WL4

Reviews:

Related manuals for OpenScape WLAN Phone WL4

Brands by name

Popular brands