Messaging
When a message has been acknowledged, the
Read message
icon
appears near the
message in the Inbox. The
Accepted
or
Rejected
stamp as well as the time and date of ac-
knowledgment are added to the message.
Message Indication Repetition
The handset can be configured to repeat the audio signal (alert) notifying the user about the re-
ceived message. Message indication is repeated every seven seconds until the user reads the
message or turns the sound off. For the appropriate message settings, please refer to the Con-
figuration Manual, Unify OpenScape WLAN Phone WL4.
Certain system-defined properties can be assigned to a message to give it a high priority, for ex-
ample, an alarm priority message. Alert repetitions start automatically when a high-priority mes-
sage is received. Such messages do not need to be explicitly configured to trigger alert repeats.
A high-priority alert is repeated every 10 seconds for a maximum of 5 minutes and then the alert
stops.
Alerts continue to be repeated until the end key, the mute button, or a soft key is pressed to ac-
cess the message.
Message Priority
This section includes a general description about message queuing and prioritizing. For the de-
tails on configuration as well as on the examples of message handling, please refer to the Con-
figuration Manual, Unify OpenScape WLAN Phone WL4.
All incoming messages are placed in a message queue and first sorted according to the mes-
sage priority and then according to the arrival time
. The handset can be configured to define
how long messages keep their priority status (Time to prioritize) and if the message needs to be
closed manually or automatically to move to the next one placed in the message queue (Time to
Read).
Time to prioritize (TTP) starts when a message is displayed and continues to run when the mes-
sage is placed in the messaging queue. Each message in the message queue is automatically
displayed for the next 20 seconds, but you can extend the display time by pressing any button.
If you receive a message that has higher priority than the currently displayed message, the mes-
sage with lower priority is placed in queue and its TTP is paused.
Messages can be closed manually or automatically when the Time to Read (TTR) expires. Re-
gardless of how a message is closed, it is removed from the message queue and stored in the
Inbox. The closed message is indicated by the
Read message
icon
in the Inbox.
The message that has not been closed is put last in the message queue and remains there until
it has been read or closed. Such message is marked with the
New message
icon
in Inbox.
Call Priority
During incoming calls, the call information dialog is normally shown over the message. This de-
fault behavior can be changed so that messages with a certain priority are displayed without
being interrupted by the calls. For the details, please refer to the Configuration Manual, Unify
OpenScape WLAN Phone WL4.
15
The sorting order for the message queue depends on the system configuration.
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