S
ERVICE
&
M
AINTENANCE
Operator Manual Rev 1.1
Page 41
Comments
The update duration may vary between 3 minutes and 6 minutes depending of your hardware and
files present on the USB key.
During the first startup following an update, the monitor automatically performs a backup of all
firmwares and a full reset. It can take several seconds before your monitor reach its normal operation.
You can visit our support section on our website for more information regarding monitor updates
(registered users only).
Precaution
We advise you to format your USB key before an update to avoid hidden files problems.
Do not rename files on the USB key.
Calibration
The white point of the monitor is individually calibrated in factory for D65 and D56.
The calibration doesn’t need to be performed except after some specific service operation as the
replacement of the backlight unit or if you need to match a large inventory of your RainbowHD after
hundreds hours of use.
To perform the calibration, you need to send the product to the factory. Fees may apply if needed.
Product Return
For repairs and technical operation you may return the product to the factory. Please use the
following procedure:
➀
Ask for a RAN (Return Authorization Number)
Log in to our website using your user account
and visit the Support section
www.transvideo.eu/support
Or contact us by:
Email
Fax
+33 2 3260 1479
Tel
+33 2 3232 2761
You will need to provide part number & serial number (found on the back of your product) and to
briefly describe the reason for the return.
②
Then send the product to the following address:
TRANSVIDEO
ZI - Rue Francois Arago
27130 Verneuil sur Avre
France
User is responsible for shipping and insurance of the equipment as well as for any damage that may
occur during transit.
It is strongly recommended to inform us of the Tracking Number of your shipment and the RAN so we
may track your return while in transit.
