Section 3: Programming
Operator Manual
Doc. No. 101205
3.23
3.4.5 SURCHARGE MODE
The Surcharge menu displays the current rate at which customers are charged per
transaction, the person or account that the surcharge funds are sent to and whether
or not the option to surcharge is enabled or disabled. The information programmed
here must match the information given to the processor at the time the account was
created. When the ATM dials into the processor for any reason, it compares the
information the processor has on file with what is programmed in this section. If
there is a discrepancy, the ATM will automatically update it’s surcharge information
based on the processors records. For example: If your ATM is set with the
processor to charge $1.50 per transaction and you manually enter $2.00 into the
surcharge amount, as soon as the machine connects to the processor it will revert
back to $1.50. You must contact the processor if you wish to make changes to the
surcharge information.
To set the surcharge parameters begin by entering the Surcharge Mode menu from
the Customer Setup menu. The bottom of the screen displays the current status of
each surcharge parameter.
DISABLE/ENABLE
This button toggles the surcharge option on and off.
AMOUNT
To set the surcharge amount, press the amount button and type the dollar amount
using the main keypad. Next set the decimal point using the Enter key on the
keypad. Then type the cents using the keypad and finally press Enter to finish.
Example: To set surcharge amount at $1.50, press Amount, then “1”, then Enter,
then “5”, “0” and Enter again to finish.
