Tranax Mini-Bank 1500 Operator'S Manual Download Page 69

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Section 6: Customer Transactions

Operator Manual

Doc. No. 101205

6.2

6.2 WITHDRAWAL TRANSACTION

Step 1

Swipe the card.

Step 2

Enter the pin number and press the “ENTER”

key.

Step 3

Press the “WITHDRAWAL” screen key.

Step 4

If a “SURCHARGE” option is enabled, the

“SURCHARGE” screen will be displayed. Select

“YES” to continue, or “NO” to cancel.

Summary of Contents for Mini-Bank 1500

Page 1: ...OPERATOR MANUAL Mini Bank 1500 ...

Page 2: ...3 PROGRAMMING 3 1 Initial Setup 3 1 1 Accessing the Operator Function Menu 3 1 2 When An Error Occurs 3 1 3 Mini Bank Keypad 3 1 4 NanoCash Keypad 3 2 The Host Setup Menu 3 2 1 Key Management 3 2 2 Set Host Telephone Number 3 2 3 Set Terminal ID Routing ID Number 3 2 4 Health Check Message 3 2 5 Connect Timer 3 2 6 Remote Monitor 3 2 7 Trial Day Total 3 3 The System Setup Menu 3 3 1 Set Clock 3 3 ...

Page 3: ...ging the Combination Lock 4 2 Cash Operations 4 2 1 Mini Bank 4 2 1 1 Adding Cash to the Cassette 4 2 1 2 Emptying the Reject Bin 4 2 1 3 Loading the Receipt Printer 4 3 Settlement Menu 4 4 Journal Menu 4 5 Reports Menu 5 DIAGNOSTICS 5 1 Diagnostics Menu 6 CUSTOMER TRANSACTIONS 6 1 Opening Procedure 6 2 Withdrawal Transaction 6 3 Balance Inquiry Transaction 6 4 Transfer Transaction 6 5 Closing Pro...

Page 4: ... the same level of integrated design and built in flexibility The Tranax Mini Bank 1500 delivers high quality and high performance at a value price H W FEATURES UL 291 Business Hour Service Vault featuring reinforced steel bottom Dial combination lock Electronic combination lock optional 320 x 240 resolution of back lit LCD color display option Dial up telephone line instead of expensive leased li...

Page 5: ...Introduction Operator Manual Doc No 101205 1 2 1 2 SPECIFICATIONS Mini Bank 1500 SPECIFICATIONS 1 2 1 Dimensions Fig 1 Mini Bank Dimensions WEIGHT 269 lbs ...

Page 6: ...esolution 320 x 240 Display Characters 40 x 15 Standard Characters 8 Menu Keys KEYPAD Lab Certified VISA compliant EPP Encrypting Pin Pad 10 Alphanumeric 3 4 CANCEL CLEAR ENTER BLANK Keypads Each Keypad has integral raised Braille symbols Voice Guidance Port Voice assisted operation available through the headphone jack on the front bezel ...

Page 7: ... Capacity of 1100 new notes per tray standard dispenser Capacity of optional dispensers depending on model Reject Bin with capacity of 200 notes Low Level Cassette Detection not available in 1000 note cassette configuration Double note detect module Optional dispensers include 1000 note removable cassette 2000 note removable cassette 4000 note removable dual cassette ...

Page 8: ...mal line printer 36 characters line Semi automatic roll paper setting Motorized front push rollers PAPER SPECIFICATIONS One sided thermal paper Factory paper is thermal side out but either way will work 7 0 inch outside diameter roll 3 125 inch wide Core inside diameter 11 16 inch 21 weight paper thickness ...

Page 9: ... power circuit breaker panel This circuit should not be shared with any other equipment Use of a surge protector or uninterruptible power supply is recommended PHONE LINE REQUIREMENTS The Mini Bank series ATM should be connected to a dedicated phone line This line must be a direct dial tone or pulse line that is equipped with a standard telephone wall jack RJ 11 This line cannot be shared with any...

Page 10: ...e lock only Services required to open the vault and or replace the lock are at the expense of the ATM owner WHAT IS NOT COVERED Power cable and modem cable Key lock and key Plastic Bezels Software upgrade Receipt printer jam Note jam Forgotten password or combination of lock Any damages from misuse improper installation and vandalism Any damages from brown out or low power lightning or any other a...

Page 11: ... flat surface The system has a tendency to tip over if the surface is over 10 degrees Be careful when opening the top or bottom of the machine as it will be off balance Step 2 Locate the Anchor Template in the bottom of the vault Use the template to drill the appropriate sized holes for the anchors you will be using Anchors are not included Tranax does not recommend a particular size or type of an...

Page 12: ...V The default setting should be 115V Step 2 Verify that the telephone line to be used for the ATM is in proper working order Tranax recommends the use of shielded CAT5 phone line in locations with close proximity to other appliances Step 3 Open the security door and remove any shipping materials and note any warning or installation instructions See page 4 1 for assistance Step 4 Remove the cash ca...

Page 13: ...at the AC power outlet is grounded If you are installing the illuminated topper make sure to completely install the power cord into the A C Out plug on the power supply The socket takes an extra push to fully seat the plug Step 8 Turn the power on and verify that all systems are operational If any part on the system or its programming is not operational an error code will be displayed If an error ...

Page 14: ...tor Menu power off the ATM and then either open the vault door or remove the paper from the printer and power back on This will force the ATM to the Operator Menu Step 2 Once you successfully completed the key combination you will be prompted to enter a password There are 3 options for passwords Operator Password allows access to basic menu structure Service Password allows access to basic and dia...

Page 15: ...e left is the complete Operator Function menu depending on which password you entered operators service master you may not see certain functions For example if you use an operator password you will not see the Host Setup button as you will not have access to that menu END ...

Page 16: ...t of service the error code will not always appear on the screen If you do not see an error code enter operator function and go to reports Look in the error summary for error codes Step 2 ENTER PASSWORD will be displayed Enter Master Service or Operator Password Defaults Master 555555 Service 222222 Operator 111111 Step 3 When the screen is in current display press OPERATOR FUNCTION key to access ...

Page 17: ... with this manual Shift Status 0 1 2 3 4 5 6 7 8 9 Upper Space Q Z A B C D E F G H I J K L M N O P R S T U V W X Y Alpha Lower Space q z a b c d e f g h i j k l m n o p r s t u v w x y Numeric N A 0 1 2 3 4 5 6 7 8 9 F5 Table F6 N A The character on the current cursor position on the screen will be selected Fig 2 Keypad Character Table Press and hold while powering on ATM F6 Clear NVRAM F7 Downloa...

Page 18: ...d is defined as highlighted area 5 In alphabetic mode the key toggles among the characters in the given column When key 1 is pressed once it is SPACE pressed twice it is Q pressed third time it is Z When the desired character is selected press ENTER 6 3 4 key move the cursor position in the alphabetic or numeric mode In the Table mode 3 4 key are used to select the character 7 F1 key is used to cl...

Page 19: ...ooting purposes 3 2 1 KEY MANAGEMENT Access to Key Management requires entering a Secure Mode which engages additional security measures per VISA specification to prevent Master Key tampering Make note of these changes as it does affect how keys are entered Entering Key Management requires two 6 digit passwords By default these will be 000000 for part 1 and 000000 for part 2 NOTE If a mistake is m...

Page 20: ...beled Master Key Index and then enter the number you want it set to enter as a 2 digit number 00 01 02 10 11 etc press Enter when done Press Check Master Key to see a list of currently installed keys CHECK MASTER KEY This will show the list of available master keys and their appropriate checksums The checksum is a 4 digit number calculated from the two 16 digit numbers of your master key that prov...

Page 21: ...Y SERIAL NUMBER The Master Key serial number is actually the ATM serial number converted into numbers This number is pre programmed from the factory and should not be changed If the memory on your ATM has been cleared and you need to program this number do so as follows Check the white barcode sticker on the back of the vault door for the serial number For example if your serial number is Y1400000...

Page 22: ... the following screen Using the numbers on the keypad press the first number of your phone number until it is highlighted by the white box as shown below Step 4 Press Enter on the keypad to set the number You can use the keys on the keypad to move back and forth to correct any mistakes or edit existing numbers Step 5 Tranax always recommends using a dedicated data quality phone line for all ATM in...

Page 23: ...number contains letters press the button next to the screen labeled Alpha press the number on the keypad above the letter you want and press it until the correct letter is highlighted Step 3 Press enter after each number or letter to select it There are 3 menus from which you can enter characters Alpha Num and Table You can use the keys on the keypad to move back and forth to correct any mistakes ...

Page 24: ...rvice for longer than 3 minutes it will call the number programmed at Remote Phone 1 and then Remote Phone 2 if Remote 1 is busy It will attempt this call 3 times In order to use this feature you MUST have a PC with a modem and a dedicated phone line running RMS software available 24 hours a day Enable The ATM will dial out to report out of service condition Disable The ATM will NOT dial out to re...

Page 25: ...tuations were connection is not possible due to poor quality phone lines If you are unable to connect to the ATM with your PC try lowering the speed to 1200 or 2400 and then move up from there Press the Modem speed button to toggle the choices Available speeds are 300 1200 2400 4800 9600 19200 38400 56000 3 2 7 TRIAL DAY TOTAL Trial Day Total feature allows the ATM to complete a Day Total operatio...

Page 26: ...ld the button down You ll be prompted with a screen asking if you want to CLEAR NVRAM press yes You then be prompted to enter the master password If you do not successfully enter the correct master password after 3 attempts it will abort the action Once the memory is cleared the ATM will reboot and immediately go out of service since the programming has been cleared At this point all passwords hav...

Page 27: ...ea the machine is to be installed Note that with each transaction you will see also see a Host time this is the local time for the processor and may be different from local time at the ATM To set the clock simply press the Set Clock button and press the key corresponding to the function you want to set month day year etc NOTE The ATM will not automatically adjust for daylight savings time You must...

Page 28: ...TIONAL LANGUAGES The MiniBank 1500 ATM supports 5 on screen languages English French Spanish Korean and Japanese The optional languages will display on the welcome screen then the customer will be prompted to choose a language to be used for the rest of that transaction NOTE The optional languages are displayed on screen only and do not print on the receipt or journal Receipts journals and operato...

Page 29: ...rd can be changed using the master password For example if you have lost the operator or service password you can use your master password to change them Simply enter the master password when it requests the operator or service password and then enter the new password To change a password press the button for the appropriate password and you will be prompted to enter the current password After ent...

Page 30: ...he modem will begin communication with the host The default speed is 2400 Most processors are only using 2400 baud modems so setting this value higher may not increase modem performance Available settings 300 1200 2400 4800 9600 19200 38400 56000 SPEAKER OUT This will allow the modem to output its dial out and handshaking through the external speaker This is useful when testing the modem to hear i...

Page 31: ...g count will set the number of rings before the ATM will answer the phone This option is useful if you are sharing the phone line with a fax or other device which needs to answer the phone The downside to this is if something else is answering then the Remote Management Software RMS will not be able to connect unless that device is turned off Tranax does not recommend setting this count higher tha...

Page 32: ...ertisements and keypad lighting 3 4 1 CHANGE MESSAGE The Messaging options for the ATM are a welcome message and a receipt header message The welcome message allows up to 4 lines of 25 characters which will appear above the Swipe Your Card message on the opening screen The receipt header is up to 4 lines of 25 characters which will appear at the top of each receipt ...

Page 33: ...the white box Press Enter on the keypad to set the letter Use the keys on the keypad to move back and forth to correct any mistakes or edit existing messages There are 3 tables to choose characters from NUM Numbers and punctuation marks ALPHA Letters an empty space and TABLE All characters upper and lower case letters and number RECEIPT HEADER Once you have selected Receipt Header from the Change ...

Page 34: ...ct BIN List from the Customer Setup menu The 96 numbers are divided into 8 banks of 12 numbers Step 2 Next select a bank to proceed to the edit screen begin with BIN LIST 1 Step 3 Select an index to enter a number press Enter Index and type in the index you wish to edit starting with 0 Next press Edit Bin List and enter the BIN number Use the numbers on the keypad and press the first number of you...

Page 35: ...e Dialing the lower portion of the screen will display if the option is enabled or disabled SELECT RECEIPT This feature allows the ATM to complete transactions even though it may not be able to dispense a receipt If the ATM experiences a paper jam or runs out of paper the customer will be asked if they would like to complete the transaction even though they will not receive a receipt If the custom...

Page 36: ...ple If your ATM is set with the processor to charge 1 50 per transaction and you manually enter 2 00 into the surcharge amount as soon as the machine connects to the processor it will revert back to 1 50 You must contact the processor if you wish to make changes to the surcharge information To set the surcharge parameters begin by entering the Surcharge Mode menu from the Customer Setup menu The b...

Page 37: ...abeled ALPHA There are 3 tables to choose characters from NUM Numbers and punctuation marks ALPHA Letters an empty space and TABLE All characters upper and lower case letters and number Using the numbers on the keypad press the number above the letter you wish to select until that letter is highlighted by the white box Press Enter on the keypad to set the letter Use the keys on the keypad to move ...

Page 38: ...imer which allows you to set a delay before switching to the next graphic screen Please see Appendix D at the end of this manual for detailed instructions for creating advertisements RECEIPT COUPONS The ATM can print up to 4 coupons as a trailer to each transaction receipt Each coupon can be up to 2 lines of text 25 characters per line Each coupon is surrounded by a border at the end of the receip...

Page 39: ...o create the coupon NOTE The Mode displayed at the bottom of the screen is for the on screen advertisement and will not effect the coupon Step 4 Using the numbers on the keypad press the number above the letter you wish to select until that letter is highlighted by the white box Press Enter on the keypad to set the letter Use the keys on the keypad to move back and forth to correct any mistakes or...

Page 40: ...transaction So the dispense limit can be a maximum of 40 times the denomination of notes your using For example If you are dispensing 10 bills the maximum dispense limit is 250 If you are dispensing 20 bills the maximum dispense limit is 500 Maximum is 900 using 50 or 100 bills To set the dispense limit press the Dispense limit button and then enter the number using the keys on the main keypad Pre...

Page 41: ...rd To set denomination on the first cassette press the First CST Denomination button and then using the main keypad enter the type of bill Options are 1 5 10 50 and 100 To set denomination on the second cassette press the Second CST Denomination button and then using the main keypad enter the type of bill Options are 0 1 5 10 50 and 100 NOTE The Non Cash button shown above will not appear unless t...

Page 42: ...keypad to move back and forth to correct any mistakes or edit existing messages VALUE OF NON CASH This sets the value for the non cash item to be dispensed from the second cassette For example if you were going to be dispensing a voucher for a 5 book of stamps you would set the value to 5 00 When the customer using the ATM chooses to purchase stamps they will then see a menu offering stamps at 1 f...

Page 43: ... LOW CURRENCY CHECK The ATM uses a digital sensor in the cash dispenser to determine when the amount of bills in the cassette reaches a certain point This is not adjustable and will vary depending on whether or not you use new bills or used bills Generally speaking this warning will occur at between 50 and 75 bills So when the cash count drops to that point the machine will go out of service and p...

Page 44: ...OPENING AND CLOSING 4 1 1 Opening the Security Door Step 1 Turn the Security Cover key clockwise to open the Security Cover Step 2 To unlock the Combination Lock refer to Section 4 1 6 Step 3 Turn the security Door Handle counter clockwise then pull the security door to open END ...

Page 45: ... is locked Make sure one more time that the security door is closed NOTE The handle must be completely vertical before turning the lock Failure to do so may allow the door to remain unlocked Step 2 Turn dial to the LEFT at least four full revolutions Step 3 With the security cover key turned clockwise close the security cover and urn the security cover key counter clockwise until locked Remove the...

Page 46: ...on 4 Operation Operator Manual Doc No 101205 4 3 4 1 4 Opening the Front Panel Step 1 Insert the Front Panel key and turn it clockwise Step 2 With the Front Panel key turned pull the Front Panel outward END ...

Page 47: ...rator Manual Doc No 101205 4 4 4 1 5 Closing the Front Panel Step 1 Push the Front Panel slowly until it is locked back in place Step 2 Turn the Front Panel key counter clockwise until the Front Panel key can be taken out END ...

Page 48: ... the index the entire series of combination numbers must be re dialed DO NOT TURN BACK TO REGAIN A PROPER ALIGNMENT WITH THE NUMBERS Each time a selected number is aligned with the opening index a revolution is counted TO UNLOCK ON A FACTORY SETTING For Example 50 25 50 Step 1 Turn the dial to the LEFT stopping when 50 is aligned with the opening index the FOURTH time Step 2 Turn the dial to the R...

Page 49: ...o the RIGHT or clockwise With the changing key in this position turn the dial to the LEFT stopping when the first number of the newly selected combination aligns with the changing index the FOURTH time Step 4 Turn the dial to the RIGHT stopping when the second number is aligned with the changing index the THIRD time Step 5 Turn the dial to the LEFT stopping when the third number is aligned with th...

Page 50: ...If the combination is entered correctly a double beep is heard and the internal lock solenoid will click indicating that the lock is open and the vault handle my now turn Step 3 If the wrong combination is entered a triple beep will be heard If the correct combination is not entered within 4 consecutive attempts a 5 minute delay or lock out will begin During this time the led at the 2 o clock posi...

Page 51: ...bination one time default 123456 Step 3 Enter the new combination twice As each six digit sequence is entered a beep is heard Step 4 If the procedure is not performed correctly at the end a triple beep is heard and the lock will revert back to the previous combination END The LG Basic series lock includes several options including multiple user manager passwords Please consult the LA Gard manual i...

Page 52: ...ding Cash to the Cassette Step 1 Open the Security Door Please see 4 1 1 1 OPENING CLOSING THE SECUIRTY DOOR Step 2 With one hand holding the Cash Cassette handle press the green unlocking latch and pull the cassette drawer out carefully Step 3 Pull the cash plate back until it locks ...

Page 53: ...release the backing plate Step 5 Push the cash drawer until it latches closed TIPS ABOUT ADDING BILLS 1 Fan the notes so that the notes are not sticking together 2 Remove all the notes with holes or notes that are torn 3 Unfold the folded notes 4 Place all the notes correctly ...

Page 54: ... the Reject Bin Step 1 Pull on the green tab to the right of the Reject Bin to open the Reject Bin cover Step 2 Open the Reject Bin door and remove any bills that might have been rejected Step 3 Close the Reject Bin cover by pressing it closed until it locks in place END ...

Page 55: ...aper holder by carefully pulling it off Do not pull up or down on the black spindle Add the paper roll on to the spindle and replace the green holder Step 3 Prepare the new paper roll Note below NOTE 1 Make sure the roll is in its proper roll form A deformed roll may cause jamming problems 2 When replacing the new roll make sure the end of the roll paper is clean cut See Fig 1 Fig 1 ...

Page 56: ...zed If the paper does not feed make sure the paper is all the way in the loading guide Also make sure the roller assembly is closed see below Step 5 The roller assembly can be opened by pressing down on the green lever in front of the printer Step 6 To close the roller assembly lift up on the rollers The roller assembly must be completely closed before the printer will operate When finished loadin...

Page 57: ...stake and wish to zero out the current number of bills you ll need to press Cassette total to do this Anytime you press Add Cassette you will be adding on to the current number of bills already programmed For example There are 50 bills in the cassette and in the settlement menu it says Current of Bills 50 You wish to add 25 more bills to the same cassette you press Add Cassette then type 25 from t...

Page 58: ...egin recording from this point One thing to keep in mind when doing a Day Total is that the Host or Processor cuts off their transactions at a certain time every day If you do a Day Total report before or after the processor has done their cut off you may see discrepancies between what the terminal had reported and what the host reports To avoid this talk to your dealer and find the approximate cu...

Page 59: ...ment value back to zero bills After the Cassette Total has printed you will be prompted on the screen that the total has printed and to press the Enter key to return to the menu TRIAL CASSETTE TOTAL TRIAL DAY TOTAL These reports are identical to pressing Day Total or Cassette Total the only difference being that they will not zero out the amounts This report is useful if you wish to know current T...

Page 60: ...loosing records The journal can be printed from the ATM in two different methods Standard and Condensed Standard will give complete information for each transaction basically a copy of the customers receipt whereas the condensed print will only show sequence number date time what type of transaction and then amount requested amount dispensed in case of withdrawal PRINT JOURNAL Step 1 To print the ...

Page 61: ...if you switch processing or switch Terminal ID numbers and want to keep new records VIEW JOURNAL View Journal allows you to visually inspect the journal records Press the View Journal button and you will see the screen to the left Use the Arrow keys on the main keypad to scroll through the records You can also use the buttons next to 50 and 50 to go forward or backwards 50 records at a time Use th...

Page 62: ...ypad to scroll through all the possible error codes and descriptions the ATM can report To the left is an example of an Error Code screen MEMORY DUMP This feature is a diagnostic tool for factory use only Do not use this function S W VERSION This screen provides the current revisions of software used in your ATM This information may be used to troubleshoot a problem or simply to make sure that the...

Page 63: ...f service and no error code is displayed usually with communications problems If this happens check the error summary as the code will be displayed here You can print these errors To the left is a sample of an error summary report Press Clear to clear the report and start over This can be useful if you have a machine were multiple errors are occurring If you clear the error codes and then attempt ...

Page 64: ...er of bills in the reject bin For example the reject analysis may show 3 double detect rejects However in your reject bin there are 7 bills If a bill fails the double detect sensor in the cash dispenser the sensor can detect that there is more than one bill but not how many more so all bills in that instance are diverted to the reject bin Above is the reject analysis screen Press the Clear button ...

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Page 66: ...lize button RECEIPT PRINTER This test will print a test receipt If the test is successful you should receive a receipt with three sets of sample characters for each time the test is run You can use the Clear button to set the number of times you want this test to run if you enter a zero for the count the test will run until you stop it by pressing Cancel CASH DISPENSER This will test the ability o...

Page 67: ...al operation of the ATM only ISO Track 2 is read however during the card swipe test all three tracks are read at once KEY MATRIX This tests the keypads of the ATM Press the Key Matrix button and a map of all keys will display on the screen Press the different keys on each keypad main and LCD and the appropriate key will blink on the screen Pressing the Cancel key on the main keypad will stop this ...

Page 68: ...replenish the cash cassette see page 4 9 Step 4 Go into the OPERATOR FUNCTION mode and input the number of bills in the cash cassette See page 4 14 Step 5 Exit the OPERATOR FUNCTION MODE Step 6 After connecting to the processor the terminal will be ready for service Step 7 If the machine is not ready for service please check the following 1 Determine if the phone line is properly connected 2 Deter...

Page 69: ... 6 2 6 2 WITHDRAWAL TRANSACTION Step 1 Swipe the card Step 2 Enter the pin number and press the ENTER key Step 3 Press the WITHDRAWAL screen key Step 4 If a SURCHARGE option is enabled the SURCHARGE screen will be displayed Select YES to continue or NO to cancel ...

Page 70: ...tion Step 6 Select the desired amount to be withdrawn If the desired amount is not displayed select the OTHER screen key Step 7 After the desired amount is entered the ATM dials the processor and requests approval for the transaction Step 8 When authorization is received from the processor the cash will be dispensed and the receipt will be printed END ...

Page 71: ...r Manual Doc No 101205 6 4 6 3 BALANCE INQUIRY TRANSACTION Step 1 Swipe the card Step 2 Enter the pin number and press the ENTER key Step 3 Press the BALANCE screen key Step 4 The following screen will be displayed Select the desired option ...

Page 72: ...ator Manual Doc No 101205 6 5 Step 5 The ATM dials the processor and requests approval for the transaction Step 6 When authorization is received from the processor the following screen will be displayed and the receipt will be printed END ...

Page 73: ...Doc No 101205 6 6 6 4 TRANSFER TRANSACTION Step 1 Swipe the card Step 2 Enter the pin number and press the ENTER key Step 3 Press the TRANSFER screen key Step 4 The following screen will be displayed Select the desired account to be transferred FROM ...

Page 74: ...be transferred TO Step 6 Enter the desired amount to be transferred and press the ENTER key Step 7 The ATM dials the processor and requests approval for the transaction Step 8 When the authorization is received from the processor the following screen will be displayed and the receipt will be printed END ...

Page 75: ... CASSETTE TOTAL functions in the OPERATOR FUNCTION MODE Step 2 Open the security door Remove the cash from the Cash Cassette and Cash Reject bin Step 3 Print the Journal Step 4 If the result of the DAY TOTAL and CASSETTE TOTAL does not match the amount counted in the Cash Cassette refer to the Journal for verification Step 5 Turn the power off and close the security door END ...

Page 76: ...ep 1 After pressing ENTER CLEAR CANCEL keys simultaneously press the 1 2 3 keys Step 2 Verify the Error that has occurred through the ERROR CODE of the REPORT MENU in the OPERATOR FUNCTION and perform the corrective action then press the DEVICE INITIALIZE screen key If the Error is not corrected after resetting contact your service personnel END ...

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Page 78: ...orrectly This does not mean the card reader is bad Just records unsuccessful attempts at swiping cards Axxx1 Receipt Printer feed lever open during operation Close the feed lever on the printer Axxx2 Thermal printer is overheated during operation If problem is consistent then print head assembly may be defective Axxx3 Receipt paper jam Remove jammed paper Release receipt paper drawer by pressing t...

Page 79: ... in the cassette Feed error occurred where the cash leaves the cassette Verify that the cassette has cash in it C0048 Incorrect bill count Verify cash count under settlement C004A Jammed notes Check for notes in the Cash Dispenser C004B Long note detected 3 times consecutively Verify the quality of the cash Straighten and shuffle cash in the cassette C004C Miscount of notes between sensors Verify ...

Page 80: ...ings account Code reported from host processor D0054 Expired Card Code reported from host processor D0055 Invalid PIN Code reported from host processor If processing through Coredata verify that Dual Masterkey is enabled Injected Master Key only all other processors are disabled D0057 Transaction not permitted card Code reported from host processor D0058 Transaction not permitted Terminal Code rep...

Page 81: ...are matches host processor Contact host processor D00A7 FS omitted after surcharge amount in day close message Verify that version of Mini Bank Software matches host processor Contact host processor D00A8 FS omitted after surcharge in configuration message Verify that version of Mini Bank Software matches host processor Contact host processor D00A9 ETX omitted from configuration message Contact ho...

Page 82: ... 50 100 Transaction Setup F0008 Fast Cash Set error cannot exceed dispense limit Check the Fast Cash amount Transaction Setup F0009 Master Key index is invalid Check Master Key index verify checksum Host Setup F000A Master Key is empty Check Master Key checksum reinject key Host Setup F000B Host Telephone Number is not set Set Host Telephone Number Host Setup F000C Error Retry timer is not set Set...

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Page 84: ...1 APPENDIX B KEYPAD ADDENDUM Mini Bank 1500 Use the following keypad layout for entering Master Key characters DO NOT use the LCD buttons for entering the Master Key 1 2 3 F 4 5 6 E 7 8 9 D A 0 B C Use the LCD buttons to access Download mode and to clear NVRAM ...

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Page 86: ...inboard as done previously Hardware Specification Mini Bank 1500 color or mono with EPP Encrypted Pin Pad All Mini Bank 1500 have shipped with TDES capable hardware Installation Procedure To access the Key Management menu from Host Setup you ll need to enter the Secure Mode Password parts 1 and 2 See page 3 6 for Secure Mode instructions NOTE Applicable to V10 01 08 V10 11 08 AP or higher ONLY ear...

Page 87: ...it unique serial number entered prior to each part MAC 2 16 digit master keys entered as Part A and Part B with 2 additional 16 digit numbers entered as MAC Part A and Part B Unique Key MAC 2 16 digit master keys entered as Part A and Part B with 2 additional 16 digit numbers entered as MAC Part A and Part B 10 digit unique serial number entered prior to each part of the master key only TDES MAC 2...

Page 88: ...16 digit keys and in the case of unique key a serial number The diagram below shows a sample Unique Key TDES master key Begin by choosing Edit Master Key from the menu Depending on Key Mode the menu prompts for Part A and Part B The Edit Master Key interface is designed so that Parts A and B can be entered at completely different times and in either order Part A first or Part B first If a technici...

Page 89: ...The interface will default the values for Unique and MAC keys regardless of what you enter It is very important to remember that both parts of a key must be entered on the same index If you enter Part A on index 2 and Part B on index 3 the key will not be complete Use the Check Key function shown above to determine where your keys parts have been entered If entering a Unique key next you ll be pro...

Page 90: ...enter the left portion first After entering the key you ll be prompted to enter it a second time for verification The 16 digit alpha numeric key is entered using the pin pad only Letters are entered by using the arrow and function keys Use the pin pad layout below 1 2 3 F 4 5 6 E 7 8 9 D A 0 B C EPP Encrypted Pin Pad Master Key Alpha Numeric Key Layout ...

Page 91: ...n TDES mode After entering the right portion of the key successfully you ll be prompted with a check digit as shown below Verify the check digit with the information provided by the processor Check digits appear after entering both the right and left portion of each part of the key Compare the check digit against the number located at the top of the key component This represents a check digit for ...

Page 92: ...er the left and right for TDES portions of the keys and verify the check digits against what has been provided by the processor 3 Verifying Master Key Once both Part A and Part B have been entered successfully the key management menu will display a check digit for the key index where the master key was entered If no check digit is entered use the check key screen to determine where the key parts w...

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Page 94: ...Appendix D Advertisement Graphics Operator Manual Doc No 101205 D 1 APPENDIX D Advertisement Graphics How to create and install custom graphics excludes PC based Mini Bank ATMs ...

Page 95: ...d also while a transaction processes The graphics are individual frames and are displayed in a slide show format Once images have been loaded to the ATM you can control which images display however you cannot control which order On screen graphics are controlled in the Advertisement section of the Customer Setup menu sample customer setup menu Depending on which model Mini Bank ATM and which softw...

Page 96: ...ranax recommends Paint Shop Pro however any program which allows you to save a file in PCX format will work A trial version of Paint Shop Pro is available from www download com or www jasc com Paint Shop Pro is particularly useful because it will allow you to upload a color palette file into the program which more accurately represents the 256 colors available on the Mini Bank color screens The mi...

Page 97: ...ew image has been created you re ready to fill it with whatever your artistic talent can muster Some guidelines and helpful tips Do not import scanned images or photographs These are high color usually 16 million and when reduced to 256 will look horrible If you have an existing logo in JPG or BMP format reduce the colors for that image prior to cutting and pasting into the new image There will be...

Page 98: ...ty This utility will take your existing PCX image convert and rename the file into the format required by the ATM and save it in a folder called Converted_Graphics on your desktop You must use this utility If you upload files created on your PC directly to the ATM it will corrupt the memory and in some cases require the mainboard to be re flashed Choose which screen position you d like the new gra...

Page 99: ... button in the Select PCX Files box to browse your computer for the new file you created To preview the file and make sure it s the correct one use the preview button The preview function is only available on PCs with the Microsoft Photo Editor component of Windows installed Windows XP has this earlier versions might not ...

Page 100: ...upy For example a file converted to be sent to screen 1 will be named M_PCX1 pcx Do not change the file names or try to edit the file once it has been converted This will corrupt the graphic screen The only error which may be encountered when converting is if the file size of the graphic to be converted is greater than 59kb The only way to create a file this large in pcx format is by trying to imp...

Page 101: ...Download pcx Setup Report 5 Choose Advertise File Download pcx and click Config 6 Browse to the folder where you extracted the M_PCX1 PCX file this would be the Converted_Graphics folder on your desktop 7 Select the file and click Open 8 At this point you ll have the option to name the image for reference only you do not have to enter anything 9 Click OK and you ll then be given the choice to crea...

Page 102: ...rectly the program should be counting up in hexadecimal and displaying the file being loaded 8 When the file has uploaded power off the ATM and power on B For Mini Bank ATMs with BIOS V10 xx xx and greater Cashworks 1 To download directly at the ATM requires a PC the DOWNLOAD EXE application and a special Tranax download cable 2 Connect the PC to the to the 9 pin serial port located on the front o...

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Summary of Contents for Mini-Bank 1500

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Tranax Mini-Bank 1500, Operator'S Manual, Page: 69 / 102

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Summary of Contents for Mini-Bank 1500

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