Toshiba Strata AirLink, Installation Manual

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Maintenance and Troubleshooting
Troubleshooting
88
Strata AirLink Installation Guide 5/00
Status Window
To diagnose problems, there are several reports available that are:
♦ Base Station channels status
♦ Loop start lines status
♦ Call status
♦ Critical alarms
A software query can be performed also, or as a last resort, the BSIA can be rebooted from the
Status Window.
Alarms
Table 29 lists possible alarms by its displayed number.
Table 29 Alarm Descriptions by Number
Alarm #
(decimal)
Alarm #
(hex)
Description
48 30
NO_MSG_BUFFER_AVAILABLE
The BSIA attempts a system reboot after this alarm occurs. If the system
cannot reset, press the reset button to the right of the LEDs. If the problem
persists, contact Toshiba.
49 31
SMX_OS_ERROR
The BSIA attempts a system reboot after this alarm occurs. If the system
cannot reset itself, press the reset button to the right of the LEDs. If the
problem persists, contact Toshiba.
50 32 UTAM_CHECK_FAIL_SYSTEM_CLOCK
51 33
UTAM_ACTIVATION_NEEDED (UTAM_CHECK_FAIL_NORMAL)
Contact Toshiba for an UTAM activation code.
138 8A
INVALID_HSID_FROM_BS
A handset with invalid handset ID, but valid system ID, tried to make a call.
Compare the handset ID against the user database in the Strata AirLink
Manager and ensure that they match.
153 99
INVALID_INCOMING_BCC
A bad connection exists between the BSIA and Base Station. Check the
cable.
161 A1
INVALID_ESN
A handset with invalid Electronic Serial Number (ESN) tried to make a call.
Check the system settings database in the Strata AirLink Manager software
against the handset ESN. Ensure that they are the same.
186 BA
UTAM_ACTIVATION_NOT_NEEDED
The UTAM activation code is not required.
194 C2
NO_BS_SANITY_RESPONSE_RECEIVED
Check the cable connections between the BSIA and Base Station.
203 CB
FAILURE_IN_BS_SW_UPGRADE
The software upgrade process failed. Check the cable connections between
the PC and BSIA and try again.