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Maintenance and Troubleshooting

Troubleshooting

Strata AirLink Installation Guide 5/00

89

Critical Alarm Relay

When a critical alarm is detected, a relay on the BSIA is triggered and LED S3 flashes. The relay
activates an external alarm, if one is installed (see installation instructions and specifications in

“Step 3: (Optional) Activate External Critical Alarm” on Page 21

).

To reset the alarm relay and determine the cause of the critical alarm, check the critical alarm
report in the Strata AirLink Manager. Checking the critical alarm report also stops the flashing
LED.

LEDs

There are LEDs on the BSIA (controller) that give continuous system status and assist in
diagnosing symptoms. When the BSIA system is powered on, all BSIA LEDs except for PWR,
RLOS1, and RLOS2 go through these changes:

♦

LEDs are lit for one second to show that they all work.

♦

LEDs turn OFF for a brief moment.

♦

LEDs light again.

♦

Each LED is turned OFF as the LED passes the test.

♦

If an LED remains lit after the boot tests complete, one or more hardware integrity tests have
failed. Call processing software usually starts even if some of the tests fail, although some
failures prevent call processing software from starting.

♦

The MASTER LED remains lit during boot up because it does not respond to a boot test.

♦

The PWR LED is always lit when the BSIA has power. The RLOS LEDs flicker during boot
tests and are lit when there is a problem with Base Station connections.

204

CC

TIMEOUT_IN_BS_SW_UPGRADE

The software upgrade process failed. Check the cable between the PC and
BSIA and try again.

207

CF

INVALID_MSG_BEFORE_UTAM_ACTIV

The system must be UTAM activated. See

“Set Up Temporary Installation”

on

Page 13

.

208

D0

UTAM_ACTIVITION_CODE_IS_OLD

256

D9

INCOMPATIBLE_BS_SW_VERSION

The software version of one of the Base Stations is not compatible with the
BSIA software. Upgrade the system software.

N/A

N/A

UTAM_ACTIVATION_FAILED

A failure occurred during the UTAM activation process. A new UTAM
activation code is needed. Contact Toshiba Activation Desk at (949) 598-
4980.

Table 29

Alarm Descriptions by Number

(continued)

Alarm #

(decimal)

Alarm #

(hex)

Description

«
...
97
98
99
100
101
...
»

Summary of Contents for Strata AirLink

Page 1: ...May 2000 726 Telecommunication Systems Division Wireless Systems Installation Guide Digital Business Telephone Systems ...

Page 2: ...hods may warrant D42 IG WDTEL VA 4025068 Version A May 2000 Copyright 2000 Toshiba America Information Systems Inc Telecommunication Systems Division All rights reserved No part of this manual covered by the copyrights hereon may be reproduced in any form or by any means graphic electronic or mechanical including recording taping photocopying or information retrieval systems without express writte...

Page 3: ... RWIU Manager Software 4 Chapter 2 Pre installation Step 1 Check System Hardware and Software Requirements 6 Step 2 Review System Component Placement 6 Step 3 Review Possible System Configurations 8 Single BSIA System with Two Base Stations Single RWIU System with Four Base Stations 8 Multiple BSIA Systems as Single System 9 Multiple Overlapping Systems 10 Factory with Adjoining Offices 11 Manufac...

Page 4: ... Substep D Configure Handsets 31 Substep E Program Button Sequences 32 Substep F Store IDs in Handset 37 BSIA Additional Information 38 BSIA Controller Specifications 38 Adapter and BSIA Pinouts 38 ALM Removal 39 Initial Configuration Change 40 Password Change 40 Base Station Addition 40 Communications Port Change 41 Chapter 4 RWIU System Installation Step 1 Check DIP Switches and Jumpers on PCB 4...

Page 5: ...s 72 Discharge Batteries 73 Password Protection 73 Upgrade Base Stations 76 Troubleshooting 81 System Power Polarity and Continuity 81 Components 81 Communications 81 RF Link Termination 81 Noisy Circuits 81 DC Resistance 81 System Reset 81 Activation Code 81 Base Station 82 Replace Defective Base Station 83 Handset 84 Battery 85 Charger Base 86 BSIA System 86 RWIU System 94 Appendix Specification...

Page 6: ...Contents Chapter 5 Maintenance and Troubleshooting iv Strata AirLink Installation Guide 5 00 ...

Page 7: ...trata AirLink Integrated Wireless system Chapter 4 Maintenance and Troubleshooting provides instructions for basic maintenance and troubleshooting operations for the Strata AirLink systems Appendix Specifications covers Base Station and Handset specifications grounding requirements and FCC UTAM Inc and Underwriters Laboratories UL regulations Glossary Index Conventions This manual uses these conve...

Page 8: ... spaces between them show a sequential entry Example 5 Tilde Means through Example 350 640 Hz frequency range Denotes the step in a one step procedure Denotes a procedure See Figure 10 Grey words within the printed text denote cross references In the electronic version of this document Library CD ROM or FYI Internet download cross references appear in blue hypertext 1 Actions you perform appear in...

Page 9: ...gramming Strata DK Installation Maintenance Manual Strata DK Programming Manual Feature Description Strata DK Feature Description Manual User Guides Quick Reference Guides for Strata AirLink External Wireless Handset User Guide Strata AirLink External Wireless Quick Reference Guide Strata AirLink Integrated Wireless Handset User Guide Strata AirLink Integrated Wireless Quick Reference Guide CD ROM...

Page 10: ...Introduction Related Documents Media viii Strata AirLink Installation Guide 5 00 ...

Page 11: ...lls Take Place Wireless telephone calls are similar to other calls that take place in a telephone system except that a Radio Frequency RF link is used from a Base Station The BSIA RWIU and handset are assigned unique identification ID numbers The handset must have a BSIA RWIU ID before it can communicate with a Base Station Up to eight system IDs can be programmed into a handset enabling operation...

Page 12: ...uous cable They receive power directly or locally If powered locally they can be installed up to 3 300 feet from the system LEDs provide diagnostic information for System Administrators or technical personnel see Table 23 on Page 82 In typical office environments each Base Station has a broadcast range see Figure 2 of up to 300 feet They can also be placed one meter apart in the same coverage area...

Page 13: ... Stations Viewable or printable log files Online Help Desktop Toolbar When you open the Strata AirLink BSIA Manager software from its Program Group the Desktop Toolbar displays shown at the right Use this toolbar to easily configure the system access the Status Window upgrade the system edit and save log files access online Help and exit the program The toolbar can be placed anywhere on your deskt...

Page 14: ... to view software versions log messages reset the Base Stations and or the RWIU Software Upgrade Window for immediate upgrades to the RWIU and Base Stations Desktop Toolbar When you open the Strata AirLink RWIU Manager software from its Program Group the Desktop Toolbar displays shown at the right Use this toolbar to easily configure the system access the Status Window upgrade the software activat...

Page 15: ...he highest possible quality of coverage The survey should include Location of Base Stations Maximum broadcast range required from any Base Station High traffic areas and general coverage areas such as conference rooms cafeterias and manufacturing floors Obstructions between Base Stations and handsets Office locations and number of handsets within each location Construction materials used in walls ...

Page 16: ...educe or eliminate attenuation Attenuation is loss of RF signal strength due to distance antenna positioning and or obstructions The loss is measured in decibels dBs Increases or reductions of three dBs result in doubling or halving signal strength Try to limit the total loss to 100 dBs see Figure 3 Figure 3 Loss of Signal Strength by Distance Direct Line of Sight Table 1 Hardware and Software Req...

Page 17: ...g it is recommended that the coverage by the Base Station overlap by approximately 25 percent Base Stations are designed to automatically use frequencies that are not already in use so interference between the Base Stations is not a problem 4 Plan coverage for each floor separately in multi story environments A single Base Station can support multiple floors The guidelines for ensuring proper broa...

Page 18: ...IU system four Some configurations are Single BSIA system with two Base Stations or single RWIU system with four Base Stations Multiple BSIA systems as a single system Multiple overlapping systems Factory with adjoining offices Manufacturing plant Cubicles walled offices and conference rooms Single BSIA System with Two Base Stations Single RWIU System with Four Base Stations Single BSIA system wit...

Page 19: ...e between Base Stations connected to different BSIAs Manually invoke handoff by using 6 to hold the call while moving between Base Station 4 and 2 for example System Identification numbers SIDs for both BSIAs must be programmed in the handset for this operation Figure 8 Multiple BSIAs in One System Base Station 1 Base Station Broadcast Area 3731 Base Station 2 Base Station 3 Base Station 4 Strata ...

Page 20: ...e 3 Base Station Traffic Requirements Erlangs1 Per User 1 Typical usage assumes 1 15 and 2 Erlangs 6 minutes 9 minutes and 12 minutes respectively where 1 Erlang equals 60 minutes of usage per line during the busiest hour of the day Number of Users Total Erlangs Equivalent CCS2 2 CCS stands for centi call seconds or 100 seconds of telephone conversation Required Channels Base Stations Required 1 1...

Page 21: ...on 1 to that location would broaden the coverage to users in that area also Manufacturing Plant The entrance from the manufacturing area into the cafeteria is a high traffic area Placing a Base Station see Figure 11 in the entry area of the cafeteria blocks the line of sight to the other areas in the cafeteria Locate Base Station 2 centrally in the cafeteria and Base Station 1 in the manufacturing...

Page 22: ...er claims 2 Unpack all of the packages 3 Be sure to retain the original packaging materials for re use when storing or transporting the system components Step 5 Check Equipment List 1 Before installation check the system components against the packing list and inspect all equipment for damage If equipment is missing or damaged contact the supplier immediately 2 Ensure that the following Toshiba su...

Page 23: ...instead of setting up a temporary installation If the test stand is used skip this step and go to Step 2 Setting up a temporary installation helps to determine proper Base Station placement without permanently cabling any components A BER test can be easily conducted to determine the proper Base Station placement for maximum signaling The BER test is a password protected function of an initialized...

Page 24: ...ll four antennas to a 90 angle 3 Plug the Base Station power supply into the 5VDC connector of the test stand located on the bottom and into a 110VAC outlet 4 Watch the LEDs on the front of the test stand until all red LEDs are out and only the green LED is lit Substep C Set Up Handsets 1 Make sure that your handsets are fully charged 2 Press 3 5 to turn on a handset 3 Enter and press 1 to access ...

Page 25: ...ning of a handoff overlap area and where the continuous tone breaks or stops indicating the end of the coverage area 5 Press 1 The handset returns to idle Substep E Perform Handset Bit Error Rate BER Test 1 Simulate real use rather than trying to get the best readings by Perform tests in all possible areas that users may carry their handsets Remain in an area long enough to get an accurate reading...

Page 26: ...MAX is the handset receive signal and GOOD is the Base Station receive signal 5 Keep the handset slightly raised Important Mark the floor plan where the LCD permanently changes from MAX to GOOD indicating the beginning of the handoff overlap area and where the LCD permanently changes from GOOD to POOR indicating the end of the coverage area 6 Walk while performing the test but pause occasionally f...

Page 27: ...oose a location that is in a corridor or non symmetrical area and faces the greatest coverage area 2 Mount the Base Station midway between the floor and permanent ceiling but above any obstructions such as cubicle walls 3 Rotate the Base Station antennas to expose the mounting tabs see Figure 14 4 Mark the mounting tab position on the ceiling by holding the Base Station in place to use as a guide ...

Page 28: ...Pre installation Step 10 Mount Base Stations 18 Strata AirLink Installation Guide 5 00 ...

Page 29: ...maximum of 8 handset users upgradeable to 16 24 or 32 Additional groups of eight users can be installed using the ALM PCB CAUTION When installing removing or examining PCBs do not touch the soldered back side or gold plate at the edge of the PCB 1 Remove the screws securing the cover of the BSIA see Figure 15 and lift the cover off the BSIA 2 Align the ALM with DIN connector J5 see Figure 16 3 Gen...

Page 30: ...the total possible cable length See Figure 19 on Page 22 for the wiring diagram 3 Connect the transmit cable pair 21 or 25 to the receive side see Figure 17 4 Connect the receive cable pair 20 or 24 to the transmit jack see Figure 17 Standoffs ALM Plugged into DIN Connector J4 Circuits 9 16 2964 DIN Connector J5 Circuits 17 24 DIN Connector J6 Circuits 25 32 Amphenol Connector Circuits 1 16 Amphen...

Page 31: ...A or an optional local power supply Using a local power supply increases the distance Base Stations can be located from the BSIA Toshiba provides an optional universal 110 230VAC 50 60 Hz power supply with a barrel jack connection to the Base Station see Figure 20 on Page 23 Customers with 220VAC outlets can Purchase another power cord to fit the universal connector three pronged IEC 320 power inl...

Page 32: ...ation to BSIA Wiring Diagram 4128 GN GND RX TX PWR R Pair 20 Pair 21 GN R To P1 of BSIA Yellow Grey Grey Yellow Violet Blue Blue Violet RX TX Standard Silver Satin Line Cord Base Station GN GND RX TX PWR R Pair 24 Pair 25 GN R Violet Brown Brown Violet Violet Slate Slate Violet RX TX Standard Silver Satin Line Cord Base Station ...

Page 33: ... 56VDC 2 amps An inline slow blow fuse rated 3 amps 250VAC must be installed as close as possible to the battery source on the minus potential side 3 To prevent accidental removal of the power cord connected to J1 on the BSIA tie wrap the power cord to the power strain relief above the ground screw on the BSIA see Figure 22 Step 6 Connect PC 1 Insert one end of the RS 232 C cable with a DB9 or DB2...

Page 34: ... location of the setup disk 5 Click File and Run A dialog box displays requesting the location of the setup disk 6 Type A Setup and click OK The Windows setup screen appears and warns you to close other Windows applications 7 Click Yes A dialog box displays recommending a destination path of C Wireless or No if you need to close applications 8 Click OK C Wireless is accepted as the destination dir...

Page 35: ...open Program Manager 3 Navigate to the A drive 4 From the A drive highlight the file to be copied 5 From the Edit pull down menu double click Copy All of the highlighted files are copied to the clipboard 6 Navigate to the C Wireless Software subdirectory 7 From the Edit pull down menu double click Paste All of the files on the clipboard are pasted to the subdirectory 8 Close all the windows and re...

Page 36: ...word Important If the password is forgotten the software must be reloaded The password can be changed after initialization of the system 5 Click Continue The Password Verification dialog box appears 6 Enter the same password and click OK The Setup dialog box displays again 7 Click Continue The software starts and requests your password Important If a warning message that the manager cannot open po...

Page 37: ...8 00 a m to 5 00 p m Pacific Standard Time After the BSIA serial number and input codes are given to the activation desk the technician will give you the UTAM system activation code 5 Close the Get UTAM Inputs From Strata AirLink window The Status window displays 6 From the Status window highlight UTAM 7 Select Send UTAM Activation Code to Strata AirLink 8 From the UTAM Activation Code dialog box ...

Page 38: ...ase Stations PWR LED ON Several messages display below on the PC screen as Strata AirLink Manager tests the installation Important If the message Waiting for Wireless Manager does not appear in the Status window before the progress bar times out or LED S2 remains lit after a reboot the BSIA has not been upgraded Repeat Substeps 1 9 1 Click the Configuration icon 2 Highlight Preferences 3491 3282 ...

Page 39: ...ime and Date 4 Enter the time and date 5 Click Automatic daylight savings time adjustment if needed 6 Send the new data to the configuration file 7 Click Close 1 Complete the System Settings form See Table 5 on Page 34 2 Open the Strata AirLink Manager program 3 Click the Configuration icon 4 Highlight Select Database 3274 3289 3270 ...

Page 40: ...SIA displays 7 Verify previous settings 8 Enter the System and Base Station IDs and timing intervals The recommended timing intervals are Stop ringing time 4500 ms Dial tone delay 200 ms DTMF cycle duration 200 ms DTMF off duration 100 ms Hookflash duration 500 ms FT pause duration 1000 ms FT inter event pause 100 ms 9 Click the Send icon The new data is sent to the BSIA 10 Save the file file exte...

Page 41: ... corresponds to the correct connector pair 3 Open the Strata AirLink Manager program 4 Click the Configuration icon 5 From the Configure Window click Select Database and User Database 6 Click the Get icon The current data from the BSIA displays 7 Verify the previous BSIA settings 8 Enter the handset ID 9 Save the file file extension is udb 10 Click the Send icon The new data is sent to the BSIA 32...

Page 42: ...ider the order in which commands and text displays should occur during the execution of a telephone feature See Table 7 on Page 36 2 Enter events 1 20 using the command codes or text displays 3 Open the Strata AirLink Manager program 4 Click the Configuration icon 5 From the Configure Window click Select Database and Feature Table 6 Click Select Event and Commands 3289 3273 3264 ...

Page 43: ...eled Event 1 20 The Select Event pull down menu displays 8 Highlight Display 9 Click an LCD message CALL WAIT CALLBACK CAMPON etc The message appears in the designated column labeled Event 1 20 A completed Feature Table looks like this 10 Repeat Substeps 1 5 as necessary 11 Save the file file extension is fdb 12 Click the Send icon The new data is sent to the BSIA 3265 3258 ...

Page 44: ... before the office telephone system is ready Time delay between pressing and outpulsing DTMF tones 100 ms1 2 DTMF Cycle Duration Duration of the full DTMF cycle length of tone plus length of silence between tones for dialing and other telephone system operations 10 ms3 3 For example a setting of 2 means 2 x 10 ms or 20 ms 20 DTMF Off Duration Duration of silence between DTMF tones 10 ms3 10 Hookfl...

Page 45: ... P1 Pair 1 2 P1 Pair 2 3 P1 Pair 3 4 P1 Pair 4 5 P1 Pair 5 6 P1 Pair 6 7 P1 Pair 7 8 P1 Pair 8 9 P1 Pair 9 10 P1 Pair 10 11 P1 Pair 11 12 P1 Pair 12 13 P1 Pair 13 14 P1 Pair 14 15 P1 Pair 15 16 P1 Pair 16 17 P2 Pair 1 18 P2 Pair 2 19 P2 Pair 3 20 P2 Pair 4 21 P2 Pair 5 22 P2 Pair 6 23 P2 Pair 7 24 P2 Pair 8 25 P2 Pair 9 26 P2 Pair 10 27 P2 Pair 11 28 P2 Pair 12 29 P2 Pair 13 30 P2 Pair 14 31 P2 Pa...

Page 46: ... 9 Configure System 36 Strata AirLink Installation Guide 5 00 Table 7 Feature Table Events 1 20 Use the Commands or Text Displays Listed Below Button Sequence FLSH FCN 1 FCN 2 FCN 3 FCN 4 FCN 5 FCN 6 FCN 7 FCN 8 FCN 9 FCN 0 FCN FCN ...

Page 47: ...ettings 6 Press 5 to make corrections 7 Press 8 Enter the handset ID four digits for the system ID entered in Substep 5 9 Press for other systems 10 Repeat Substeps 1 11 to enter all the system and handset IDs required A maximum of eight system IDs and associated handset IDs can be stored in handset memory 11 Press 1 The ESN displays momentarily 12 Press The handset ESN is stored in the BSIA M E N...

Page 48: ...uts Table 8 BSIA Specifications Name Description Dimensions 16 84 x 9 29 x 1 75 inches Weight 4 6 lbs without ALM Mount Wall or industry standard rack mount Input Power 48VDC or 110 220VAC with optional power supply Temperatures Operating 10 40 C Storage 20 53 C Operating Humidity 20 to 80 non condensing Storage Humidity 5 to 95 non condensing Altitude Operating 4 920 ft Note Systems operating abo...

Page 49: ...on 18 3 Tip ring station 3 Tip ring station 19 4 Tip ring station 4 Tip ring station 20 5 Tip ring station 5 Tip ring station 21 6 Tip ring station 6 Tip ring station 22 7 Tip ring station 7 Tip ring station 23 8 Tip ring station 8 Tip ring station 24 9 Tip ring station 9 Tip ring station 25 10 Tip ring station 10 Tip ring station 26 11 Tip ring station 11 Tip ring station 27 12 Tip ring station 1...

Page 50: ... data Once the new information is saved the BSIA uses the new data immediately Important Sending configuration information to the BSIA overwrites existing information Make sure that the sent data contains all of the required configuration information not just the few additions or changes that were made Password Change Base Station Addition 1 From the Desktop Toolbar click the Configuration icon 2 ...

Page 51: ...mportant Do not perform this step without getting the current system settings first or all data is overwritten 6 Save the file and close the Configure Window The Desktop Toolbar displays 7 Double click the Upgrade icon The Base Station is upgraded 1 From the Desktop Toolbar click the Configuration icon 2 Click Preferences and Port Setting 3 Click the new port and Close Important Click close immedi...

Page 52: ...BSIA System Installation BSIA Additional Information 42 Strata AirLink Installation Guide 5 00 ...

Page 53: ...ns on it straight After checking the DIP switches but before aligning the two PCBs be sure that the connectors are not bent This causes irreparable damage to both PCBs The RWIU has three DIP switches The location of each is shown in Figure 23 The factory default positions are given in the following steps Figure 23 Location of RWIU DIP Switches S1 S3 3513 RWIU1A 1 2 3 4 5 6 7 8 DIP ON 1 2 3 4 5 6 7...

Page 54: ...t number of handsets are enabled see Table 13 4 Verify that the Watch Dog Timer WDT is jumpered correctly as shown in Figure 24 Table 11 S1 Factory Default Positions S1 DIP Switch Number Position 1 2 3 4 5 6 7 8 On Base Station 1 Inactive Base Station 2 Inactive Base Station 3 Inactive Base Station 3 Inactive Spare Spare Spare Disable Download Off Base Station 1 Active Base Station 2 Active Base S...

Page 55: ...rs are properly seated a slight resistance is felt Step 3 Determine Proper Strata DK Slot Configuration Use Table 14 to determine the physical slot configuration for the RWIU in Strata DK424i The RWIU PCB can provide up to 16 or 32 Strata AirLink Handsets depending on where it is placed The RWIU slot provides eight handsets Each additional set of eight handsets requires that an additional cabinet ...

Page 56: ...acant 33 40 5 3 S107 RWIU3 41 48 6 S108 vacant Second cabinet with B2CAU CBU processor 1 8 1 1 S201 RWIU1 9 16 2 S202 vacant2 17 24 3 2 S203 RWIU2 24 32 4 S204 vacant2 33 40 5 3 S205 RWIU3 41 48 6 S206 vacant2 Second and third cabinet with B3CAU CBU or second through fifth cabinet with B5CAU CBU 1 8 1 1 S_07 RWIU1 9 16 2 S_08 vacant2 17 24 3 S_09 vacant2 24 32 4 S_10 vacant2 33 40 5 2 S_01 RWIU2 4...

Page 57: ...WWIS for Category 5 24 AWG 2 000 feet for line power 3 300 feet for local power 2 Use Category 5 cable Using a mix of Categories 2 3 4 and 5 is acceptable but can effect the total possible cable length 3 Connect one end of each cable into the RJ45 jacks on the RWIU WWIS Point B in Figure 26 and the other end reversed into the EMI box Point A in Figure 26 The RJ 45 transmit and receive pins are sho...

Page 58: ...inlet on the power supply Replace the 110VAC plug on the cable with an appropriate 220VAC plug Connect a North American 220VAC adapter to the 110VAC plug Step 7 Connect Power Supply The maximum available PBX power for each RWIU PCB is one amp 5VDC 1 Use the external power supply see Figure 27 to increase the amps for each Base Station The power supply has a 40VDC power connector for direct connect...

Page 59: ... 4 0 5 With 8 SLTs R40S 0 0 2 8 Does not use 5VDC RATU 1 7 0 3 RBSS 0 6 0 3 RBSS2 0 0 0 3 Does not use 5VDC RBSU RBSS 3 2 0 3 RBSU 2 5 1 0 RBSU2 0 0 1 0 Does not use 5VDC RBUS 0 0 0 3 Does not use 5VDC RBUU 0 0 1 0 Does not use 5VDC RCIS 0 3 0 1 RCIU RCIU2 0 7 0 2 RCMS 0 6 0 3 RCOS RCOS2 1 7 2 0 RCOU 4 CO 2 5 2 0 RCOU RCOS 8 CO 3 6 4 0 RCOU RCOU2 1 9 2 0 RCTUA 2 0 1 0 RCTUB 4 0 1 0 RCTUBA BB 4 0 1...

Page 60: ... MODEM RPTU 2 6 1 0 RRCS 12 1 5 1 0 RRCS 4 0 4 0 3 RRCS 8 1 0 0 5 RSIS 0 35 0 15 RSIU 1 0 0 3 RSSU 0 7 0 3 RSTU R48S 48VDC 1 4 1 0 With 8 SLTs RSTU2 4 0 2 3 With 8 MWs RWIU 9 2 0 0 With 8 16 24 or 32 handsets Table 16 Example of Strata DK424 Base Cabinet Configuration with RCTUA4A PCB Quantity 5VDC PF 24VDC PF RCTUA4A 1 2 0 1 0 RRCS 4 1 0 4 0 3 PDKU2 2 1 6 0 3 RCOU RCOS 1 3 6 4 0 8 COs RBSU RBSS 1...

Page 61: ...Control All Calls Hearing Aid Compatible Busy Liquid Crystal Display LCD No Answer Message Waiting Indication Busy No Answer Multiple Message Waiting Fixed Microphone Control fixed Mute Only External Microphone Sensitivity Control Call Park Orbits Loud Ringing Bell headset Park Page Night Lock Call Pickup Night Transfer Night Bell Off hook Call Announce OCA Handset Mode Tenant Ringing Lines four g...

Page 62: ... the PC hardware software against the required minimums Refer to Check System Hardware and Software Requirements on Page 6 2 Close any open applications in Windows 3 Insert the RWIU Manager floppy disk into the A drive 4 In Windows 98 95 click Start and Run or in Windows 3 11 3 1 open Program Manager and click File and Run A dialog box displays requesting the location of the setup disk 5 Type A Se...

Page 63: ...e Windows system directory Using the program directory is recommended 9 Select the program directory 10 Click OK The files are copied to the hard disk A program group is created 1 Make sure that the PC is connected to the RWIU 2 From the RWIU program group double click on the Manager icon After a few seconds the Desktop Toolbar displays 1 From the Desktop Toolbar click the Config icon 2 Click Gene...

Page 64: ...dow displays 7 Click Time and Date 8 Enter the Date and time 9 Click OK 1 From the Desktop Toolbar click the Config icon 2 Click User Database 3 Download the settings from the RWIU Default IDs display Handset IDs do not have to be in numerical order and can be changed at any time 4 Click OK The Desktop Toolbar displays 5 Upload the settings to the RWIU The new IDs are saved 3351 3354 3746 ...

Page 65: ...all the UTAM Activation desk at 949 598 4980 between the hours of 8 00 a m and 5 00 p m Pacific Standard Time Monday through Friday with this number 6 Click OK The Desktop Toolbar displays 7 Click Send UTAM Activation Code to RWIU 8 Input the 10 digit code given to you by the Activation Desk 9 Press Enter Permission granted successfully displays If an error message displays repeat Steps 1 7 Note I...

Page 66: ... settings 6 Press 5 to make corrections 7 Press 8 Enter the handset ID four digits for the system ID entered in Substep 5 9 Press for other systems 10 Repeat Substeps 5 7 to enter all the system and handset IDs required A maximum of eight system IDs and associated handset IDs can be stored in handset memory 11 Press 1 The ESN displays momentarily 12 Press The handset ESN is stored in the BSIA M E ...

Page 67: ...nd synchronization signals and the WWIS PCB is the slave The PCBs have LEDs that indicate a continuous status of operation for both They are shown in Figure 29 on Page 16 59 The switches and jumper are described in Tables 11 13 on Page 44 The PCB has an Intel 80C186EC 25 MHz provided by a 50 MHz oscillator 16 bit Complementary Metal Oxide Semiconductor CMOS embedded Central Processing Unit CPU wit...

Page 68: ...upt output of the DMA channel N1 DMA1 INT4 connects to N0 3 interrupt output INT5 connects to the RX interrupt output of internal serial channel one or to the data highway RX and transmit TX interrupt output optional INT6 connects to the general device interrupt output INT7 connects to the interrupt output of the optional external UART device The CPU has two flash boot memories 128KB each operatin...

Page 69: ...l input buffers and four output D flip flops for the digital output signals All input buffers and output flip flops connect to the CPU lower data bus using a bidirectional transceiver All control signals are generated to the I O devices by the Mach decoder A power ON external reset generator is provided by an internal WDT chip There is also a power fail circuit that alerts the CPU when the voltage...

Page 70: ...connects to input N0 IN0 of the matrix The transmit data signal from the main PCM voice channel comes from output N0 OUT0 The signal connects to a buffer that generates the external buffered transmit data signal available on the backplane connector P1 Table 19 describes the four internal synchronous 2 048 PCM busses generated by the matrix Table 19 Generated Internal Synchronous PCM Signal PCM Bus...

Page 71: ...tput and connect to TX The UART debug serial channel connects to the integrated serial channel N0 and the asynchronous multi drop communication channel connects to serial channel N1 The UART internal serial channels connect to the debug serial channel and the asynchronous multi drop communication channel The debug serial channel connects to N0 and the asynchronous multi drop communication channel ...

Page 72: ...J4 Pin No Base Station Name Description 1 1 TX_TIP_BS1 E1 interface transmission output from TX line transformer 2 TX_TIP_BS1 3 Not used 4 Not used 5 RX_TIP_BS1 E1 interface transmission output from RX line transformer 6 RX_TIP_BS1 J3 1 2 TX_TIP_BS2 E1 interface transmission output from TX line transformer 2 TX_TIP_BS2 3 Not used 4 Not used 5 RX_TIP_BS2 E1 interface transmission output from RX lin...

Page 73: ...urges to the frame around the RWIU PCB Additional protection is provided by the secondary line transformers by dual MMBT7000 diodes All the line transformers RX and TX are breakdown rated at 1500 Vrms Loop back controls and Base Station resets are provided for each Base Station by a relay Each relay is controlled by the CPU using an output port signal Transistors drive each relay Power 40VDC trans...

Page 74: ...ftware written in C language designed for the Intel 80186EC processor Its modules include real time tasks service packages and hardware drivers Its functions are Communication KSU DHWY and Base Station Local debugging Monitor communication Call control logic procedures call origination delivery and release Mobility control handoff Handset text and icon displays System and Base Station power up con...

Page 75: ...erating system is performed using an Operating System Shell OSS The shell provides a general API to the operating system services The software supports the following interrupt driven protocols KSU DHWY communication protocol addressed ASYNC Base Station communication protocol E1 D channel Local debug monitor communication protocol RS 232 The main data structures are Port information Card status Ex...

Page 76: ...es and general services such as set date and time set LED UTAM procedures Change Initial Configuration It is highly recommended that you get the current configuration and save it to a file on the PC as the working copy Then open and edit the working copy not the original file Using this method ensures that the original configuration file is not corrupted while adding or editing existing data Once ...

Page 77: ...ion Strata AirLink Installation Guide 5 00 67 Check RWIU and Base Station Software Versions View Log Messages 1 From the Desktop Toolbar click the Status icon 2 Click Versions 1 From the Desktop Toolbar click Status 2 Click Log Messages 3360 3742 4145 ...

Page 78: ...ons 1 From the Desktop Toolbar click Status 2 Click Reset BS or Reset RWIU The selected Base Station or RWIU is reset automatically 1 From the Desktop Toolbar click the Software Upgrade icon 2 Click RWIU Software The software downloads or Base Station Software 3 Click BS0 BS3 or Download BIN File to RWIU The software downloads 4147 4148 3743 3744 3736 ...

Page 79: ...ata AirLink Installation Guide 5 00 69 Change Base Station Numbers 1 From the Desktop Toolbar click the UTAM Activation icon 2 Click Change BS Num You are prompted for a password 3 Enter the password and click OK 4 Enter the new Base Station number 3737 3739 ...

Page 80: ...RWIU System Installation RWIU Additional Information 70 Strata AirLink Installation Guide 5 00 ...

Page 81: ...ant Many wireless system features are assigned enabled or disabled using software entries as described in Install Strata AirLink Manager Software on Page 24 BSIA and RWIU System Installation on Page 43 RWIU It is very important to verify that the programming is correct and functional before troubleshooting the hardware Before beginning diagnostic and troubleshooting tests check the following Syste...

Page 82: ...attery power off into the Charger Base front pocket The front pocket LED changes to amber and then changes to red to indicate that rapid charging is in progress 2 Insert the spare battery into the Charger Base rear pocket The rear pocket LED changes to amber while the handset finishes charging or alternates between green and amber indicating in progress discharge FLSH PWR FCN STO CALL END CLR 1 2 ...

Page 83: ...on and cancel rapid charging The LED changes to amber red and then green 1 Insert the battery into the charger base rear pocket If the LED alternates between green and amber leave the battery in the charger to complete discharging After the discharge cycle completes the LED changes to red to indicate rapid charging is in progress 2 Remove the battery when the LED changes to green Table 22 Handset ...

Page 84: ...Enter the password 4 Press to choose UNIQUE BASE STATION or SOFTWARE VERSION or BEEP ON ROAM or HANDOFF BY RCL or FLASH MODE or RESET TO FACT DFLT 1 Press 2 Enter a Base Station ID 1 or 2 Note RWIU 1 2 or 3 cannot lock uniquely to Base Station 0 zero or 0 to restore a handset to normal operation 1 Press 2 Press 1 The software version displays B U L K E R D U 1 2 1 5 U N I Q U E B S 1 2 1 5 S O F T...

Page 85: ...Press 2 Press 1 or 1 again 3 Press 1 or to go the next password protected function 1 Press 2 Press 1 or 1 again 3 Press 1 or to go the next password protected function B E E P O N R O A M 1 2 1 5 B E E P O N R O A M O N 1 2 1 5 B E E P O N R O A M O F F 1 2 1 5 H A N D O F F B Y R C L 1 2 1 5 H A N D O F F R C L O N 1 2 1 5 H A N D O F F R C L O F F 1 2 1 5 ...

Page 86: ...his procedure should only be performed if technical support requires it Attempting the procedure without technical support could destroy the system 1 Press 2 Press 1 1 From the Desktop Toolbar click Status Monitor the upgrade by viewing the status messages as the BSIA powers up R E S E T T O F A C T D F L T 1 2 1 5 R E S E T D O N E 1 2 1 5 3496 ...

Page 87: ...box highlight the file and click OK 4 From the Software Upgrade screen click OK The BSIA boots automatically Note If the BSIA does not boot automatically within a few seconds which occurs sometimes during the initial upgrade press the reset button on the BSIA A series of screens display Upgrade of the BSIA software Upgrade of the Base Station software 3279 3497 3492 3493 3494 ...

Page 88: ...TAM system activation code 5 From the Software Upgrade screen click OK 6 From the Status menu bar highlight UTAM and pull down its menu 7 From the UTAM pull down menu select Get UTAM Inputs From Strata AirLink Important Make a note of the BSIA serial number and input codes before calling the Strata AirLink Activation Desk because the staff will ask for these numbers 3495 3483 3484 3485 ...

Page 89: ...ian will give you the UTAM system activation code 9 Close the Get UTAM Inputs From Strata AirLink window The Status window displays 10 From the Status window highlight UTAM and pull down its menu 11 From the UTAM pull down menu select Send UTAM Activation Code to Strata AirLink 12 In the UTAM Activation Code dialog box enter the UTAM Activation Code and click OK The message Wireless system has bee...

Page 90: ...d Base Stations PWR LED ON Several messages display shown at the right on the PC screen as Strata AirLink Manager tests the installation Important If the message Waiting for Wireless Manager does not appear in the Status window before the progress bar times out or LED S2 remains lit after a reboot the BSIA has not been upgraded Repeat Substeps 1 12 3491 ...

Page 91: ...cuits If users complain about noisy circuits or problems with dial tone try switching the user to another circuit on the office telephone system If a circuit is not operating at all use a installer test set to check continuity throughout a system DC Resistance The distances between the system and its Base Stations see Table 28 whether using line power or a local power supply can be exceeded during...

Page 92: ...s Check cable connections or replace transmit receive cables or local power supply Off Off Off Blinking Memory test 21 Off Off Blinking Off Memory test 31 Off Off Blinking Blinking Base Station Interface processor test1 Off Blinking Off Off Base Station Interface external communication test2 2 Check whether the Base Station transmit receive cables enable another Base Station to initialize Off Blin...

Page 93: ...ion LEDs during Normal Operation Test Failed Red LEDs In Combination 1 2 3 4 ASIC test1 1 Test the Base Station on another BSIA or RWIU Base Station port and with different transmit and receive cables Off Off Off On Phase lock loop lock test2 2 Reset the Base Station on the other BSIA or RWIU Reset a Base Station by plugging unplugging its transmit or receive cable Reset all Base Stations by reset...

Page 94: ...orrectly and now cannot make calls The handset ESN is improperly configured Fix this problem by 1 Reprogramming the handset with proper system and handset IDs 2 Changing the handset ID configured for the handset to any valid ID not already in use 3 Changing the handset ID in the User Database to match the ID programmed in the handset 4 Making a call on the handset to store its ESN in the BSIA or R...

Page 95: ...BSIA RWIU or Base Station for a reset condition because this will cause the NO SERVICE message Reset the handset to the factory defaults SYSTEM BUSY message The handset is locked onto a Base Station and was pressed but the Base Station did not respond One or more Base Station channels could be in a maintenance busy state or the handset may not be locked well enough to complete the request for serv...

Page 96: ...C resistance 1 Use a digital multimeter that has resistance measuring capability in ohms and a basic accuracy of better than one percent 2 Use an RJ 11 female to female line adapter 3 Ensure that all permanent wiring is done and all primary protectors are installed if required For information on primary protection requirements for UL1459 compliance in the United States see Primary and Secondary Pr...

Page 97: ...hould be similar 10 To check the distance to Base Station 2 connect the multimeter probes between pins 24 and 50 If no reading or a high resistance is reported measure between pins 24 and 25 Note A reading should register at only one of the pairs and must be less than the values listed in Table 28 11 Based on which pins returned a valid reading in Step 10 check readings between the following pairs...

Page 98: ...o the right of the LEDs If the problem persists contact Toshiba 50 32 UTAM_CHECK_FAIL_SYSTEM_CLOCK 51 33 UTAM_ACTIVATION_NEEDED UTAM_CHECK_FAIL_NORMAL Contact Toshiba for an UTAM activation code 138 8A INVALID_HSID_FROM_BS A handset with invalid handset ID but valid system ID tried to make a call Compare the handset ID against the user database in the Strata AirLink Manager and ensure that they ma...

Page 99: ...mains lit after the boot tests complete one or more hardware integrity tests have failed Call processing software usually starts even if some of the tests fail although some failures prevent call processing software from starting The MASTER LED remains lit during boot up because it does not respond to a boot test The PWR LED is always lit when the BSIA has power The RLOS LEDs flicker during boot t...

Page 100: ...the integrity of the connection to Base Station 2 failed One or more channels on Base Station 2 are busy 5 RLOS2 Red Loss of synchronization occurs on Base Station 2 because of poor connection bad cable Base Station failure BSIA failure or the Second Base Station Service Enabled parameter is set to TRUE in the System Settings database when the system has one Base Station only 4 S3 Yellow The test ...

Page 101: ...grade or when querying the software try querying the BSIA software version before querying the Base Station software 1 Go to the Configure Window 2 Pull down the Select Database menu and click User Database x 3 From the User Database toolbar click Get Current information displays 4 Highlight the handset ID to be replaced and delete the ID 5 From the User Database toolbar click Send Strata AirLink ...

Page 102: ...m Base Station ID Troubleshooting Error Message Possible Solution When alpha characters are input instead of numeric characters this displays Click OK and input numeric values When adding a Base Station and a word was entered that Strata AirLink Manager does not recognize in the Second Base Station Service Enable field the following displays Click OK and input TRUE or FALSE If incorrect DTMF cycle...

Page 103: ...strator If these error messages display during UTAM activation or a software upgrade BSIA off line System did not boot Critical alarm 48 Reset the BSIA immediately to clear all errors and try again If this error message Corrupt Msg from BSIA Msg length 31 Pls try again or ALM 200 Invalid msg during Base Station sw upgrade displays Try the upgrade again If the Strata AirLink Manager loses its commu...

Page 104: ...abling or battery The power LED should be on and the system LED should be blinking This means that the system is properly linked and working If any Base Station is not used its jumper on DIP switch S1 should be off If S1 is on the two LEDs will remain lit and the RWIU will try to initialize that Base Station every 40 seconds Replace Defective Handset 1 From the Desktop toolbar click the Config ico...

Page 105: ...adapter creating a loop 7 Set the multimeter to the ohms scale 8 To check the distance to Base Station 1 connect the multimeter probes between pins 1 and 5 or 1 and 6 depending on the cable polarity 9 Connect the probes between 2 and 5 or 2 and 6 Note A reading should register at only one of the pairs and must be less than the values listed in Table 33 10 Repeat Steps 4 9 to check all the Base Sta...

Page 106: ...Maintenance and Troubleshooting Troubleshooting 96 Strata AirLink Installation Guide 5 00 ...

Page 107: ...wer supply specifications for both wireless systems Table 34 Base Station Item Description Dimension 13 25 x 13 25 x 2 5 inches Weight 4 lbs 11 5 oz Temperatures Operating 0 40 C Storage 10 70 C Channels 8 duplex 1 control Antennas 4 Antenna Gain 4 dBi maximum 3 dBi typical Mount Ceiling or wall Wiring Distances from BSIA RWIU Line Power 1 186 ft 24 AWG 2 985 ft 22 AWG Local Power 3 280 ft 22 and ...

Page 108: ...ion Only Name Description Dimensions 5 x 3 x 2 25 inches Weight 15 5 oz without cable Mount Desktop Power Input 115 230VAC 0 6 0 3 amps 50 60 Hz Output 5 2V at 2 5 amps 20 watts maximum Temperatures Operating 10 40 C Storage 0 50 C Table 36 Handset Name Description Dimension 6 125 x 2 25 x 1 125 inches Weight 6 4 oz with battery Transmission Peak 80 milliwatts Average 5 milliwatts Antenna 1 intern...

Page 109: ...e Number REN is 0 6B An FCC compliant telephone cord with modular plug is provided with the system hardware This equipment is designed for telephone networks or premises wiring using a compatible modular jack that is Part 68 compliant If the wireless equipment causes harm to the telephone network the telephone company will give advance notification If advance notice is not practical the telephone ...

Page 110: ...oshiba America Information Systems Inc can void the authority to operate the equipment The 25 pair cable that connects the BSIA to an MDF must be shielded to meet FCC emissions limits under Part 15 Class A UTAM Inc The Strata AirLink system operates in the 1920 1930MHz band and microwave services are also offered in this band The FCC has designated UTAM Inc to coordinate the transition of microwav...

Page 111: ...ate Zip Customer Contact Fax Part 4 Equipment Information No of BSIA Controllers No of Base Stations antennas Inside Outside No of Handsets Max Height inch feet and or Floor of Base Stations Inside Outside Part 5 System Information UTAM ID BSIA CJ6CCLMU00022 Base Station CJ6DT WRLS BS 01 Handset CJ6DT WRLS HS 01 Band Isochronous Power Device mW Fixed 40mW Mobile 5mW Building Loss Unknown Max Horiz...

Page 112: ...this case it is recommended that ONEAC 6 AP200 protectors are used This is a single block mounted protector that provides both primary and secondary protection for out of building single line circuits System Line Circuit Requirements Line circuits do not require protectors unless the circuit is cross connected to out of building circuits Out of building circuits require primary secondary protector...

Page 113: ... system and four Base Stations in the digital system CCS Centi Call Seconds 100 seconds of telephone conversation CMOS Complementary Metal Oxide Semiconductor technology that makes integrated circuits known for requiring less electricity CPU Central Processing Unit the brain of the computer DB9 Standard 9 pin RS 232 C serial port DB25 Standard 25 pin connector used for RS 232 C serial data communi...

Page 114: ...s it according to the KSU and Base Station needs LED Light Emitting Diode Loop back A diagnostic test in which a signal is transmitted across a medium while the sending device waits for its return PCM Pulse Code Modulator PUB Portable Unit Board extracts the clock from the Base Stations RAM Random Access Memory RFI Radio Frequency Interference RJ 11 A six conductor modular jack also called a plug ...

Page 115: ...esistance 86 error messages 92 initial configuration change 40 LEDs 89 log files 91 password change 40 program button sequences 32 replace defective handsets 91 reports 86 set system time and date 28 status window 88 system settings 29 wiring diagram 22 BSIA pinouts 38 BSIA system installation activate external critical alarm 21 base station power supply 21 configure system 26 connect PC 23 connec...

Page 116: ... 95 replace defective handset 94 reset base stations RWIU 68 RWIU WWIS interface unit 57 upgrade RWIU base stations 68 view log messages 67 RWIU AirLink Manager install 52 start 53 RWIU system installation base station power supply 48 connect PC 52 connect power supply 48 DIP switches jumpers on PCB 43 enable UTAM 55 enter handset IDs 54 initialize RWIU 52 install RWIU manager 52 install RWIU WWIS...

Page 117: ...continuity 81 power 81 reset 81 T temporary installations 13 troubleshooting 71 activation code 81 base station 76 83 97 base station power on reset 82 communications 81 component problems 81 DC resistance 81 defective base station 83 handset 84 85 handset password 73 noisy circuits 81 RF link termination 81 system 85 88 reset 81 U underwriters laboratory UL 102 unpack shipment 12 upgrading base s...

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