Toshiba Strata AirLink, Installation Manual

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Maintenance and Troubleshooting
Troubleshooting
Strata AirLink Installation Guide 5/00
85
Battery
Table 26 lists symptoms of battery problems and possible solutions.
No dial tone.
Make sure the handset is locked and check the volume level. If the
problem remains, the handset is not locked onto a Base Station. Try
powering off and on or moving to another location closer to a Base
Station.
Check the analog line with a installer’s test set to ensure the telephone
system is operating properly. If it is, check the wiring between the BSIA
or RWIU and the telephone system.
Check the BSIA, RWIU, or Base Station for a reset condition because
this will interrupt the dial tone.
Weak or delayed dial tone.
Check the handset volume level. Make sure to align the handset with the
ear rather than mouth and don’t watch the display.
Consider using the predial method to make calls by dialing the number
and pressing
&$//
(rather than pressing
&$//
and waiting for dial
tone).
NO SERVICE! message.
The handset is not locked and it is out of range or all eight channels of
the Base Station are being used for other calls. Try powering off and on
or moving to another location closer to a system Base Station.
Check the BSIA, RWIU, or Base Station for a reset condition because
this will cause the NO SERVICE! message.
Reset the handset to the factory defaults.
SYSTEM BUSY message.
The handset is locked onto a Base Station and
&$//
was pressed, but
the Base Station did not respond. One or more Base Station channels
could be in a maintenance busy state or the handset may not be locked
well enough to complete the request for service.
Unexpected digits in display.
It is easy to inadvertently press keys on the handset when the handset is
not in use. Use the lock feature. To clear digits from the display, use
&/5
.
Table 26 Battery Troubleshooting
Symptom Possible Solution
Battery has reduced talk/standby
time.
Try discharging and recharging the battery using the instructions 86 .
The handset has been left unpowered for a long period of time and
has drained.
Make sure users are not removing batteries from the charger base
before the green LED appears. The handset battery strength icon
shows full power after a short period of charging.
Complete the full charging cycle before using the batteries. Users
should also use the handset during the day and recharge it at the
end of the day, rather than performing intermittent charging during
the day.
Charger has green flashing LED.
Try recharging the battery. If the problem continues, replace the
battery.
Table 25 Handset Troubleshooting (continued)
Symptoms Possible Solution