Toshiba 8100 series, User Manual

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Part II: Technical Reference
Troubleshooting Guide
Fixing device-related problems
226
Problems with the CD-ROM or DVD-ROM drive
You cannot access a disc in the drive.
Make sure the tray which holds the CD-ROM or DVD-ROM is
closed properly. Press gently until it clicks into place.
Open the tray and remove the disc. Make sure the tray is clean.
Any dirt or foreign object can interfere with the laser beam.
Examine the disc to see if it is dirty. If necessary, wipe it with a
clean cloth dipped in water or a neutral cleaner.
Replace the disc in the tray. Make sure that the disc is lying flat,
label side uppermost. Close the tray carefully, making sure it has
shut completely.
You press the CD-ROM or DVD-ROM eject button, but the
CD-ROM or DVD-ROM tray doesn’t slide out.
Make sure the computer is connected to a power source and
turned on. The CD-ROM or DVD-ROM drive eject mechanism
requires power to operate.
If you need to remove a disc and cannot turn on the computer (for
example, if the battery is completely discharged), use a narrow
object, such as a straightened paper clip, to press the manual eject
button. This button is in the small hole next to the CD-ROM or
DVD-ROM eject button on the face of the CD-ROM/DVD-ROM
tray.
Some discs run correctly but others do not.
Check the type of disc you are using. The DVD-ROM drive
supports the Digital Versatile Disc (DVD) formats DVD-ROM,
DVD-R, and DVD-RW (read-only) plus CD-ROM, CD-R, and