Terrasat IBUC 3, Operation Manual

Page: 89 / 236

Repair Policy
|
6-7
Engineered to Endure
Returned Material Authorization (RMA)
If any equipment is determined to be defective:
• Have the following information available:
•
Unit serial number
•
Unit part number and description
•
Complete description of the failure
•
Designated contact name and phone number
•
Billing information
•
Shipping information
• Contact Terrasat Customer Service to request an RMA number.
•
Telephone: +1 408.782.5911
•
E-mail: techsupport@terrasatinc.com
• Properly package the defective equipment in its original container (if available and
undamaged), and mark the RMA number on the outside of the shipping container.
Note:
Do not return any equipment without an RMA number.
• Ship the equipment to the following address:
Terrasat Communications, Inc.
315 Digital Drive
Morgan Hill, CA 95037
U.S.A.
• After the unit is received at Terrasat, an initial evaluation will be performed.
•
If the unit is found to be in-warranty, the unit will be repaired and returned at
no charge.
•
If the unit is found to be out-of-warranty, Terrasat Customer Service will
contact the designated contact for authorization to proceed with the repair.
• Authorization in the form of a purchase order will be required.
• Once authorization is received, the unit will be repaired and returned.