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T500 9015504 01-2018
TROUBLESHOOTING
DISPLAYING FAULT CODES / WARNINGS
(PRO-PANEL MACHINES ONLY)
SYSTEM REQUIREMENTS: Windows® 7 OS,
Microsoft .NET 4.5 or later, USB to Mini-USB cable.
Machine software confi guration, which is stored in the
interface module, must be programmed if the I-Drive or
interface modules are replaced or if optional features
are installed.
Authorized service providers can download the
Service Diagnostics software from the My Tennant
portal by visiting www.tennantco.com.
Factory-
Direct Tennant Service personnel have this software
installed on their ServiceLink devices.
The SERVICE DIAGNOSTICS TOOL confi gures
up to fi ve control modules depending on optional
trim packages. The interface module stores
confi guration data and communicates via RS232 serial
communication with the i-Drive and through a CAN-Bus
to all other modules.
1. Connect a USB cable from the computer to the
machine.
2. Turn the key switch to the ON position.
3. Double click the Service Diagnostics desktop
shortcut or fi nd the software in All Programs to
launch the software.
NOTE: Windows may prompt a restart after installing
the machine driver. Decline the restart, close Service
Diagnostics, and relaunch Service Diagnostics.
4. Active faults scroll across the top of the home
screen.
NOTE: Service Diagnostics tool is available to all
Tennant Service personnel and authorized distributors.
Contact Tennant Field Service for more information.
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