What will we do?
Where a valid claim is made in accordance with
this TEMPUR Warranty, the Manufacturer shall
offer, at its choice, either to repair the defective
product or provide an equivalent replacement
product free of charge.
The Manufacturer will refund the reasonable
delivery cost of returning a defective product
for repair or replacement so long as the claim is
valid under the terms of this TEMPUR Warranty
and the product is returned from an address
within the same country as the authorized
retailer the product was purchased from.
The repaired or replacement product will be
delivered free of charge to an address within
the same country as the authorized retailer
the product was purchased from. In all other
circumstances, any delivery costs associated
with any repairs or replacements are the
purchaser's responsibility.
In the event of replacement, the Manufacturer
shall endeavour to provide a replacement
product from the same line. However, if
the product line has been discontinued or
the product is otherwise not available, the
Manufacturer reserves the right to provide a
replacement product that, in the Manufacturer’s
sole discretion, is similar to the defective
product.
The TEMPUR Warranty provides cover from the
date of purchase (or date of manufacture in the
case of ex-display/demonstration products) of
the original product. It is not renewed on the
provision of a repaired or replaced product. In
these circumstances, the TEMPUR Warranty
will run for the remainder of the period starting
from the original purchase or manufacture date,
as applicable.
Exclusions
The TEMPUR Warranty does not apply if:
- The product has been purchased used,
second hand or from anyone other than
an authorized retailer or directly from the
Manufacturer. A list of authorized retailers is
available at tempur.com.
- The process for making a claim under the
TEMPUR Warranty (set out under the heading
"How do you claim under the TEMPUR
Warranty?" below) has not been correctly
followed.
- The product has not been used and/or
handled with due care and/or in accordance
with the instructions of use, cleanliness and
maintenance.
- The product has been deliberately damaged
or damaged as a result of neglect, cuts,
burns, flooding or any other improper use by
you or by any third party.
- The product has been wet or soaked against
Manufacturer’s recommendations.
- The product is found to be very stained,
soiled and/or otherwise unhygienic.
- The product has been altered or repaired
without the Manufacturer’s prior permission.
- There has been opened or tampered with
the control box, motors or remote; with the
exception of battery compartments, the
warranty will be void if the internal workings
of these components are tampered with.
- Has been overloaded or misused against the
manufacturer's weight restrictions.
- The defect is the result of normal wear and
tear.
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