258
Reference
Call Waiting
—Call Waiting is a feature of phone systems that indicates someone is trying to call
you. You might hear a beep or see a light on the phone or a message on the CTI display.
Caller Database
—A database in Attendant that contains names and numbers of all outside callers.
As names are added to the Caller Database, Attendant fills the
Calls
list of the
Transfer
window
with the names of people who have called from that number in the past. Attendant then fills in the
Transfer To
list with the names of people with whom that caller has spoken in the past.
Caller ID
—A service that the local phone company provides, usually called CLASS. The
information about who’s calling and/or their phone number is passed to your phone between the first
and second ring of the incoming call.
Caller ID Option Module
—Hardware that must be installed in the PEU for Caller ID to work on
the Telecor VS1 phone system.
Caller ID Routing
—Also called Call Routing based on Caller ID or Intelligent Call Routing.
Caller ID Routing enables you to target incoming calls to specific extensions based on Caller ID.
You can set up Caller ID Routing for up to 800 entries on the Telecor VS1 phone system.
Calls List
—A feature of Attendant and Connect. The
Calls
list displays all active or present
internal and external calls at a user’s station and their status. The Call Info, Number, Time and Hold
columns provide visual information about each call including: Text Messages sent by the
receptionist or Auto Attendant, Name and Number Caller ID (if available), length of each call, and
length of each call on hold.
Central Office
—A telephone company facility where subscriber lines are joined to switching
equipment to connect with other subscribers.
Centrex
—A business telephone service offered by a local telephone company from a local central
office. Centrex includes features such as intercom, call forwarding, and call transfer.
CO
—An abbreviation for Central Office. See
Central Office
.
CO Flash
—A signal provided by the Telecor VS1 phone system to the Telephone Company or
Central Office indicating that special instructions will follow.
CO Lines
—These are the lines connecting the phone system to the local telephone company’s
central office which in turn connects to the nationwide telephone system (network).
Command Scripts
—Automated processes for executing one or more commands. The TVS runs
Command Scripts much like DOS runs batch files. Telecor VS1 phone system Command Scripts
provide a convenient method for controlling the various aspects of system operation. A Command
Script consists of one or more PBX commands that control the system TVS.
Computer Telephony
—Computer telephony is the adding of computer intelligence to the
making, receiving, and managing of telephone calls. Computer telephony encompasses six broad
elements: Messaging, real-time connectivity, transaction processing and information access through
the phone, adding intelligence to phone calls, technologies, and new standards.
Computer Telephony Interface Module (CTIM)
—The Telecor Computer Telephony Interface
Module (CTIM) provides a digital interface for a computer using Attendant Connect to the Telecor
VS1 phone system. The CTIM is an external device connected by a 9-pin serial cable to an available
COM port on the computer.
Conference Rooms
—Several parties can be added to a phone conversation through
conferencing. The Telecor VS1 phone system has three 16-party Conference Rooms. They can
operate simultaneously, and can include any combination of inside or outside parties for a total of 16
participants.
Consultation Hold
—A PBX feature that enables an extension to place a call on hold while
speaking with another call.
CTI
—An abbreviation for Computer Telephony Integration. See
Computer Telephony
.
Summary of Contents for VS1
Page 16: ...Hardware ...
Page 62: ...Tel Site ...
Page 93: ...VS1 Editor ...
Page 180: ...Station Options ...
Page 208: ...Reference ...
Page 219: ...VS1 Installation Configuration Operating Guide 211 Outbound CO Call ...
Page 254: ...246 Reference Reload Changes dialog box ...
Page 274: ...Index ...