Telecor VS1, Installation, Configuration & Operating Manual, Page: 265 / 281

VS1 Installation, Configuration & Operating Guide 257
with the call. 3) Based on these instructions, the ACD sends the call to a recording, such as
“somebody will be with you soon, please don’t hang up” or to a Voice Response Unit (VRU). 4) It
sends the call to an agent as soon an agent is available. There are 10 ACDs available on the Telecor
VS1 phone system. A maximum of 96 agents can be logged on to the 10 ACDs, and a maximum of
30 agents can be logged on to an ACD queue at any given time.
Away from Desk —This feature alerts you to incoming calls if you are away from your desk but
within hearing distance.
B
Background Music —This feature enables music to be played through speakers in the ceiling
and/or speakers in each phone on the system throughout the office.
BLF —An abbreviation for Busy Lamp Field. See Busy Lamp Field .
Blind Call Processing —Features that enable you to process a call without answering it.
Blind Disconnect —A feature that enables you to disconnect a call without answering it.
Blind Hold —A feature that enables a user to place a call that is ringing at their station on hold
without answering the call.
Blind Transfer —A feature that enables a user to send a call that is ringing at their station to
another extension or Voice Mail without answering the call.
Bring to Top on Ring —A feature that brings the Attendant or Connect main screen to the top of
a user’s screen when a call is received while the user is working in another application.
Busy Lamp Field (BLF) —The Busy Lamp Field is a visual status display for all or some
extensions. The BLF indicates if a phone is busy, ringing, or on hold. The Busy Lamp Field console
is typically attached to or a part of the user’s phone. Traditionally, the BLF console is a device with
rows of LEDs showing the status of the extension with solid or blinking lights.
C
Call Bar —A scaled-down version of the Attendant or Connect main screen used for call
processing.
Call Forwarding — A feature that enables a user to send incoming calls directly to another station
or to Voice Mail.
Call Merging
—A feature of Attendant that merges an external call with a second external call.
Call Pickup —A feature that enables users to answer calls ringing, or holding at other extensions.
Call Reporting — A feature that provides a summary of calls and call activity. This summary can
include details such as extension number, line number, Caller ID, time of call, duration of call,
dropped or lost calls, and so on.
Call Routing —The way in which a call is routed through a particular network, such as a PBX
system network.
Call Screening —
1) A PBX feature that looks at the digits dialed by the caller to figure out
whether the call should be completed. 2) A receptionist or secretary that answers a call and
determines who the caller is and announces them to the called party prior to transferring them. 3) A
feature on the Telecor
VS1 phone system that enables messages sent by the PBX or Attendant to
display on station options that have display capabilities. This feature is useful for station users to
determine if a call is important enough to answer.