3Com VCX V7000 Telephone Manual Download

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http://www.3com.com/

Part Number 900-0326-01 Rev AD
Published May 2006

VCX

™

Manager’s Telephone

Guide

VCX

™

V7000 IP Telephony Solution

System Release 7.0

Summary of Contents for VCX V7000

Page 1: ...http www 3com com Part Number 900 0326 01 Rev AD Published May 2006 VCX Manager s Telephone Guide VCX V7000 IP Telephony Solution System Release 7 0...

Page 2: ...named LICENSE TXT or LICENSE TXT If you are unable to locate a copy please contact 3Com and a copy will be provided to you UNITED STATES GOVERNMENT LEGENDS If you are a United States government agency...

Page 3: ...V7000 MANAGER S TELEPHONE MODEL 3103 Telephone Buttons and Controls 16 Access Buttons 19 Status Lights for Access Buttons 20 Feature Options 20 Display Panel Contrast 23 3 BASIC TELEPHONE OPERATION L...

Page 4: ...on a Call 37 Transferring a Call 37 Unattended Transfer 37 Attended Transfer 38 Serial Transfer 38 Mapped Button Method 38 Serial Transfer Feature Code Method 39 Muting Calls 39 Mute Ringer 39 Activa...

Page 5: ...ward Busy 63 Call Forward All 64 Call Park 64 Paging 65 Paging a Group 66 Call Pickup 66 Directed Call Pickup 67 Group Call Pickup 67 Call Pickup Interaction With Other Features 67 Silent Monitor and...

Page 6: ...ls 92 Hunt Groups and Bridged Line Calls 92 Message Waiting Indication and Bridged Line Calls 92 Personal Speed Dial Access Buttons 93 Logging Out 93 7 VCX ATTENDANT CONSOLES MODEL 3105 AND COMPLEMENT...

Page 7: ...nal telephone connection Your telephone is connected to the 3Com system through an RJ45 Ethernet connector instead of through an RJ11 telephone connection Your telephone will not work unless it is con...

Page 8: ...s Convention Description Screen displays This typeface represents information as it appears on the screen Commands The word command means that you must enter the command exactly as shown and then pres...

Page 9: ...ide VCX Business Telephone Guide VCX Manager s Telephone Guide VCX Security Guide The following documents are a part of the IP Messaging Module IP Messaging Module Product Overview IP Messaging Quick...

Page 10: ...4 4 VCX V7122 VoIP SIP Gateways User Manual Version 4 4 Comments Send e mail comments about this guide or about any Voice product documentation to VOICE_Techcomm_comments 3com com Include the followin...

Page 11: ...eral description of your VCX telephone and describes the steps you must complete to use your phone This chapter includes the following topics VCX Telephone Overview Initial Voice Mailbox Setup Configu...

Page 12: ...elephone such as telephone button functions making and forwarding calls and speed dialing In addition your account includes a voice mailbox Voicemail features are provided by 3Com IP Messaging softwar...

Page 13: ...d a personal greeting Note that the password you use to access your voice mailbox is not the same password you use to log in to your telephone When you change the default voicemail password in the fol...

Page 14: ...king calls and putting a call on hold is described in Chapter 3 Features that must be configured such as speed dialing and call forwarding are described in Chapter 5 Feature codes are described in Cha...

Page 15: ...This chapter describes the buttons controls and features on the 3Com VCX Model 3103 Manager s Telephone This chapter includes the following topics Telephone Buttons and Controls Access Buttons Status...

Page 16: ...number of new messages voice e mail and fax that you have in your mailbox You can also use the display panel to access the following options Messages Allows you to access messages stored in your mail...

Page 17: ...r for the phone Set My Password sets the user password Change Login Status sets the login status associated with the system Set External IP sets the IP address of the Media Gateway for the external te...

Page 18: ...up the handset 15 Telephone Key Pad Enables you to dial calls enter Feature Codes or enter other passwords and numbers required for features 16 Volume Down Lowers the volume of the ringer the speaker...

Page 19: ...utton assignments through the VCX User Interface see Assigning Access Button Functions Using the VCX User Interface Figure 2 VCX Model 3103 Access Buttons CCESS BUTTONS Access buttons have these defau...

Page 20: ...tton These features and basic phone operations such as making and answering calls are described in Chapter 3 Basic Telephone Operation You can access some Manager s phone features by pressing the Feat...

Page 21: ...l Forward All Allows you to redirect incoming calls to another destination unconditionally See Call Forwarding Call Forward Busy Allows you redirect incoming calls to another destination when your pho...

Page 22: ...Redial Redials the last telephone number or extension that you called Pickup Directed Allows you to answer a call ringing on another specific phone See Directed Call Pickup Speed Dials Personal Allows...

Page 23: ...ast 1 Press the Features soft button 2 Scroll to User Configuration and press Select 3 Scroll to Modify Display and press Select 4 Press Select to choose Set Contrast 5 Change contrast using the left...

Page 24: ...24 CHAPTER 2 VCX V7000 MANAGER S TELEPHONE MODEL 3103...

Page 25: ...hone models and includes the following topics Logging In to Your Telephone Answering a Call Making Calls Terminating Calls Using the Telephone Display Panel Controlling the Volume Using the Hands Free...

Page 26: ...this format and time zone location of your phone through the VCX User Interface See VCX User Interface Overview and the VCX User Interface online Help If you do not hear a dialtone and the Display Pan...

Page 27: ...replace press the Delete button under the Display Panel to move the cursor back one space Repeat as necessary and then enter your extension and press The Display Panel shows Enter Password 3 Enter yo...

Page 28: ...the Speaker button If you have enabled Handsfree Active on Intercom you can simply speak to answer internal calls If your phone includes multiple access lines press the Access button for the line on w...

Page 29: ...tbound calls external or to another company site a phone can make Ask your administrator if any calling restrictions have been implemented on your phone system Making Internal Calls To dial an interna...

Page 30: ...cess buttons is configured to access an external line directly you can press that button 2 Dial the number Or use the display panel on a 3Com Telephone to scroll to Placed Calls Received Calls or Miss...

Page 31: ...s the site codes for your system In this case you dial a site code first followed by the extension at the site For example suppose a company has three offices Phones at the Chicago office use an exten...

Page 32: ...password and press 6 When you hear the dial tone dial the destination telephone number When you use Class of Service CoS Override any reports that are generated on the VCX system indicate that the Co...

Page 33: ...play Panel also shows the number of missed calls Missed calls include unreviewed messages in your mailbox and any other calls that you did not answer For example you can configure your default call co...

Page 34: ...is at the level that you prefer Handset Volume To raise or lower the volume of the dial tone and the voice level of your callers lift the handset then press the up or down Volume Control buttons repea...

Page 35: ...3 Press Select To cancel Handsfree 1 Press the Features soft button 2 Scroll to Handsfree 3 Press Select You can also enable and disable Hands Free by using Feature Code 100 See Feature Codes Using a...

Page 36: ...rom the power saving mode to the active mode when calls first come in so your telephone may not ring until the headset has returned to active mode and you may miss a call If you plan to not use the he...

Page 37: ...are on a call the Transfer feature allows you to send the call from your telephone to any other internal line For unattended or attended transfers if your call permissions allow you can send the call...

Page 38: ...swers announce the call Note that at this point you cannot return to the original caller If the recipient wants to take the call press Transfer or press the Complete soft button Hang up If the recipie...

Page 39: ...o the attendant Muting Calls You can prevent callers from hearing you by turning off the telephone s microphone when you are using the handset or headset or when your telephone is in speaker phone mod...

Page 40: ...all coverage point is set through the VCX User Interface see Chapter 6 When your telephone is in Do Not Disturb mode An incoming call does not cause your phone to ring If you are logged in to multiple...

Page 41: ...Open the Features tab then scroll down the list of features and select Do Not Disturb Your telephone is now in Do Not Disturb mode The display panel shows DND 2 To disable Do Not Disturb mode repeat...

Page 42: ...42 CHAPTER 3 BASIC TELEPHONE OPERATION...

Page 43: ...es on a VCX telephone to enhance the operation of your phone A feature code is a sequence of numbers you enter on the telephone keypad to enable a feature that is not mapped to a button This chapter i...

Page 44: ...the Features soft button You can then enable a feature using either of the following methods 1 Press the Features soft button 2 Enter the three digit feature code on the keypad see Feature Codes 3 Ent...

Page 45: ...all History Feature 462 See Viewing the Call Logs Call Park a Call Feature 444 then call park extension or accept the default See Call Park Call Pickup Directed Feature 455 then security code then des...

Page 46: ...hone Feature 128 Mute Feature 101 See Muting Calls Mute Ringer Feature 489 See Mute Ringer OK Feature 120 Displays OK in the Display Panel Used to make a call without waiting for the call completion t...

Page 47: ...Feature 425 See Silent Monitor and Barge In Silent Monitor Block Feature 429 Allows an agent to make a private call by blocking an attempt to monitor the agent phone See Silent Monitor and Barge In S...

Page 48: ...r an attended transfer see Transferring a Call Transfer to Voice Mail Enable Disable Feature 440 Or 440 When enabled transfers all calls to the voice mail See Forwarding Calls to Voice Mail Transfer t...

Page 49: ...in the cradle and the speaker is disabled adjusts the ring volume setting If the speaker is enabled adjusts the speaker volume setting If the handset is not in the cradle and the speaker is disabled a...

Page 50: ...50 CHAPTER 4 FEATURE CODES...

Page 51: ...VCX User Interface This chapter contains the following topics Viewing the Call Logs Viewing the User Directory Controlling Caller ID Setting up a Conference Call Camping on a Busy Extension Transferri...

Page 52: ...button Viewing the User Directory You can view a list of users in your organization and their extensions in the Display Panel When you select a displayed user your VCX phone automatically dials the ex...

Page 53: ...nymous All is disabled Block Caller ID information Anonymous All is enabled Block Caller ID information for your next call This setting only applies when the setting for all calls is set to Send Calle...

Page 54: ...ulldown windows set the type to Anonymous All if you want to block your Caller ID for all calls or select Anonymous Next to block your Caller ID for the next dialed number These feature types are mapp...

Page 55: ...he system places your caller on hold 2 Dial the extension of the person you want to conference in then press the OK Access button or press Feature 120 3 When the called party answers announce the conf...

Page 56: ...system calls your phone When you answer your phone the called extension begins to ring To camp on an extension when you transfer a call 1 When you are transferring a call and hear a busy tone press F...

Page 57: ...6 Forwarding Calls to Voice Mail You can forward all incoming calls to your voice mailbox When you forward incoming calls to your voice mailbox An incoming call rings once on your phone and is then s...

Page 58: ...cess line 1 When you hear the beep press the Hold button to put the current call on hold 2 Press the Access button for the incoming call 3 To toggle between the two calls put the current call on hold...

Page 59: ...le speed dialing through the VCX User Interface See Chapter 6 for information on accessing the VCX User Interface see the online Help for information on creating speed dials Note that the two interfac...

Page 60: ...Or you can scroll through the display panel directory 3 Press the Change soft button then enter the number you want to associate with this speed dial Include all prefix numbers that you would normall...

Page 61: ...ur phone and whether or not the number is mapped to a speed dial Access button To dial a number configured as a speed dial on a VCX phone with one or more speed dial Access buttons press the appropria...

Page 62: ...or press the Speaker button 2 Press the Feature button plus 700 plus the system wide speed dial number for the number that you want to call Alternatively you can press the Feature soft button scroll t...

Page 63: ...ded If your telephone is part of a bridged extension see Call Forward Forward to Voice Mail and Bridged Line Calls for additional information You can also use the VCX User Interface to configure Call...

Page 64: ...recipient is elsewhere in the building or you want to continue a call on another telephone and transferring the call does not give you enough time to retrieve it When you park a call you assign it a...

Page 65: ...that was assigned to the call The system connects you to the parked call Paging Paging lets you activate the speakers and broadcast a message to all of the available phones in a paging group Your admi...

Page 66: ...nto the handset 4 Hang up when you are finished Call Pickup Use the Call Pickup feature to answer a call that is ringing on another telephone There are two types of call pickup Directed Call Pickup Al...

Page 67: ...t is ringing on a group member s telephone 1 Pick up the handset 2 Press the Features soft button 3 Scroll to Pickup Group 4 Press Select 5 Dial the group number of the ringing telephone and press The...

Page 68: ...pically used in call centers to allow supervisors to listen to monitor and optionally join barge in a conversation between an agent and a customer to ensure proper customer support Unless the supervis...

Page 69: ...er a monitored call the action will be ignored and the Display Panel shows Not supported operation If a customer or agent terminates a monitored call by hanging up the supervisor will be disconnected...

Page 70: ...ntly monitoring a call to barge in when you are monitoring a call press Feature 428 To return to silent monitor mode press Feature 425 To terminate participation in a barged in call hang up This has n...

Page 71: ...tension you can either enter the private phone extension or press a speed dial button mapped to that extension Remote Call Forward The Remote Call Forward feature allows you to configure the forwardin...

Page 72: ...t set up remote call forwarding or on the extension whose calls you no longer want to remotely forward For example extension 1001 has used feature code 468 to specify that all of extension 1000 s call...

Page 73: ...ed or is forwarded to the group call coverage point For example if there are no available members of the hunt group the call might be forwarded to a group mailbox or to the receptionist An administrat...

Page 74: ...oming call will always ring first at member A s extension If A does not answer the call is routed to member B s extension and so on until the last member of the group is reached If no member is availa...

Page 75: ...e administrator can configure the call coverage point to be A voice mailbox Another hunt group An individual extension An Auto Attendant number An external phone number Ask your administrator for info...

Page 76: ...ship in multiple groups You must be logged in to a hunt group to receive calls for that group You must be logged in to your VCX system account before you can log in to a hunt group If you are not logg...

Page 77: ...Coverage point and Do Not Disturb are not invoked on Hunt Group calls An external call to a private user someone not in the hunt group can be transferred to a hunt group Both attended and unattended c...

Page 78: ...the hunt group list The first line displays the name and number of the hunt group The second line displays your current status Press Change soft button below the Display Panel to change your current...

Page 79: ...through the application and subsequently on the telephone itself are described in more detail Your administrator determines whether the features in this chapter are available for your telephone or for...

Page 80: ...led to start a VCX User Interface provisioning session To log in to the VCX User Interface 1 In your web browser s address bar enter the VCX User Interface web address and press Enter 2 On the 3Com VC...

Page 81: ...e and address information that you can modify as necessary Also enables you to change the size of the font used in your telephone s Display Panel Web Login Allows you to change the password you use to...

Page 82: ...e button on your telephone If permitted by your administrator you can assign a new function to a button or assign a new value to a button function For example you could reprogram a button to add anoth...

Page 83: ...il See Configuring a Call Coverage Point Selective Ringing Enables you to set distinctive ringing tones to identify individual callers Privacy Allows you to control whether the VCX system sends your C...

Page 84: ...referred to as Call Forward Universal Fall Back Return forwarded calls to your call coverage point if the forwarding destination does not answer When you enable this Call Forward Fall Back to Coverag...

Page 85: ...The call rings and is not answered before the call coverage ring timeout value is reached The default timeout value is 20 seconds Note that Call Forward settings take precedence over Call Coverage Poi...

Page 86: ...function to a button allows one touch access to that function Speed dialing is one example of a one touch function Your administrator may allow you to reprogram a button s function for example create...

Page 87: ...se extension you want to bridge for example extension 1000 a Log in to the VCX User Interface select the My Extensions option then access the Bridge Permissions tabbed page b Specify the extension for...

Page 88: ...d Line Interaction with Other Features Both primary and secondary users can be logged in to multiple phones For example an administrative assistant secondary user can be logged in to four phones and m...

Page 89: ...primary phone enables Do Not Disturb and no secondary phone answers the call the call goes to the primary phone s Call Forward destination when the Call Forward Ring No Answer ring timeout value is re...

Page 90: ...Not Disturb setting while a call is ringing If the primary phone enables Do Not Disturb and a call comes in from a hunt group the Do Not Disturb setting is ignored and the call rings on the primary I...

Page 91: ...e transferred by either the primary phone or the secondary phone The primary phone user and secondary phone user can also set up a conference with a bridged call If the primary phone is on a bridged c...

Page 92: ...up allows a user to answer a call that is ringing on another telephone For bridged calls you enter the Call Pickup feature code 455 for Directed 456 for Group followed by the group security code and t...

Page 93: ...method by assigning the Personal Speed Dial feature to an access button and by assigning the Call feature to an access button Using the Personal Speed Dial feature provides up to five personal speed...

Page 94: ...94 CHAPTER 6 USING THE VCX USER INTERFACE...

Page 95: ...Console A device that works along with VCX telephones to increase call handling capability In many offices the Attendant Console is used by a receptionist or switchboard operator who is referred to in...

Page 96: ...onsole button the button assignment does not become effective until either the Attendant Console is rebooted or the phone registration interval elapses The default registration interval is one hour 36...

Page 97: ...ved from any other telephone on the system See Call Park Attendant Serial Call button Enables you to send a call to another telephone like Transfer but the call rings back to you when the destination...

Page 98: ...gh 5 The bottom four buttons are always the Feature buttons The second column of nine buttons correspond to Access buttons 6 through 14 The third column of nine buttons correspond to Access buttons 15...

Page 99: ...text 8 Press Tab to move to the next text field in the label 9 Click the Print button at the top of the LabelMaker screen to open the Print dialog Specify which page you want to print Typically the de...

Page 100: ...omplement Attendant Software The Complement Attendant Software CAS application is an optional VCX component which requires a license On your personal computer the Complement Attendant Software display...

Page 101: ...the lists move the mouse pointer over the horizontal bar The pointer changes to a double ended arrow Press the left mouse button and drag the bar up or down the screen When you answer a call using th...

Page 102: ...tical order by first name Last Name Sorts the list of users in alphabetical order by last name Department Sorts the directory by the user department Notes Sorts the directory by note entries Hidden Li...

Page 103: ...a caller from a holding pattern Alt U Transfer Forwards a call to another telephone Completes the transfer of a call Alt T Alt M Conference Enables three subscribers to participate in a single call Co...

Page 104: ...104 CHAPTER 7 VCX ATTENDANT CONSOLES MODEL 3105 AND COMPLEMENT ATTENDANT...

Page 105: ...LATION AND MAINTENANCE This chapter covers these topics Connecting the Telephone Opening the 3105 Attendant Console Label Cover Moving Your Telephone Swapping Telephones Cleaning Your Telephone Troubl...

Page 106: ...king sheet that is shipped with the device Power connection for an AC power adapter Network connection Connects the device to the network A powered Ethernet cable that conforms to the Power over Ether...

Page 107: ...lephone connection The underside of an VCX telephone or attendant console includes 1 AC power adapter connection 2 Ethernet connector for connection to the LAN 3 Ethernet connector for an optional con...

Page 108: ...nt Console 3Com 3103 Manager s Telephone Figure 7 Figure 8 and Figure 9 show a 3102 Telephone The instructions apply to all telephones Figure 7 Attaching the Support Bracket 1 2 3 To attach the suppor...

Page 109: ...ng the Articulating Support Bracket 109 Figure 8 Adjusting the Support Bracket 1 To adjust the support bracket press to release the lock tab 1 rotate the bracket to the position that you want and then...

Page 110: ...Telephone 1 When you mount a 3101 3101SP 3102 or 3103 telephone on a wall attach the support bracket and adjust it so that the bottom of the support bracket rests against the bottom supports on the t...

Page 111: ...cation within your calling domain connect it to any Ethernet jack on the LAN and still maintain all of your personalized features speed dials and extension number Swapping Telephones Your administrato...

Page 112: ...nd that each cable is in the proper connection Remove and add power to the telephone by unplugging the power cord at the electric outlet and plugging it back in If the telephone is powered through a p...

Page 113: ...t up speed dialing For details see Speed Dialing My telephone keeps ringing after I pick up the handset Your telephone may have lost connection to the system immediately after a call came in Remove th...

Page 114: ...114 APPENDIX A TELEPHONE INSTALLATION AND MAINTENANCE...

Page 115: ...eature interaction 67 call waiting 58 Caller ID sending or blocking 53 caller ID controlling 86 calling Hunt Group 74 calls answering 28 answering a second call 37 answering for a group 66 answering f...

Page 116: ...5 headset retuning after a long delay 36 using 3102 3103 phone only 35 holding a call 36 Hunt Groups access numbers 73 calling 74 circular 74 feature code 78 feature interaction 77 linear 74 logging i...

Page 117: ...support brackets 3103 attaching 108 3105 attaching 108 system speed dials 59 T telephone support brackets 3103 108 3105 108 telephones cleaning 112 connecting 106 logging in 26 mounting 3105 108 moun...

Page 118: ......

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