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Troubleshooting and Diagnostics

Error

Messages and Error Codes

AUTOLOADER LTO3 – User Reference Manual Rev. 1.01

TANDBERG DATA

Page 4 6 of 79

42h

Slot empty during cartridge loading

43h

Cleaning tape expired

44h

Cleaning failed

45h-4Fh

Reserved

9.4.7 Illegal Request Errors 50h – 6Fh

Error Code

Description

50h

No slot free for transfer

51h

All slots empty

52h

Parameter length error

53h

SCSI invalid opcode

54h

Invalid element address

55h

Invalid field in CDB

56h

Invalid mode on write buffer

57h

Invalid drive specified

58h

Invalid test number at diagnostic

59 h

Invalid offset on write buffer

5Ah

Invalid size on write buffer

5Bh

Bad controller image checksum

5Ch

Invalid LUN

5Dh

Parameter list error: invalid field

5Eh

Parameter list error: parameter not supported

5Fh

Parameter value invalid

60h

Saving parameters not supported

61h

Cleaning slot empty

62h

Cleaning slot doesn't have a cleaning tape

63h

SCSI invalid ID message

64h

Media Load/Eject failure

65h

Destination element full

66h

Source slot or drive empty

67h

Unrecognized loader command

68h

Wrong header length

Summary of Contents for StorageLibrary LTO-3 SCSI

Page 1: ...AUTOLOADER LTO3 User Reference Manual Rev 1 01 TANDBERG DATA Page 1 of 79 2U Autoloader 6 4 LTO3 User Reference Manual Document No DOCSP 301283 Date Aug 2005...

Page 2: ...ADER 6 4 8330 7071 00 1 drive 8 slots 2U Accessories product name description SCSI cable Terminator Power cord 1x EU version 1x US version Manual CD Quick Reference Guide BCR customer installable LTO...

Page 3: ...6 143 USA INOSTOR Inc A TANDBERG DATA COMPANY 13000 Gregg Street Poway CA 92064 USA Phone 001 0 858 726 0277 Fax 001 0 858 726 0278 ASIA TANDBERG Data Pte Ltd main office for ASIA 20 Bendemeer Road 04...

Page 4: ...proper ventilation n Heat The product should be situated away from heat sources such as radiators heat registers furnaces or other heat producing appliances n Power sources The product should be conne...

Page 5: ...the autoloader shall not apply to failures of any unit when n The autoloader is repaired or modified by anyone other than the manufacturer s personnel or approved agent n The autoloader is physically...

Page 6: ...loader Operator s Manual Conventions used in this specification This spe cification uses the following conventions NOTE Notes provide additional information or suggestions about the topic or procedure...

Page 7: ...e Labels 23 7 2 6 Removing the Barcode Reader 23 7 3 Installing the Autoloader as a Desktop Uni t 24 7 3 1 Checks Before Installation 24 7 3 2 Connecting Power 24 7 4 Installing the Autoloader in a Ra...

Page 8: ...5 Recovered Errors 20h 2Fh 45 9 4 6 Hardware Errors 30h 4Fh 45 9 4 7 Illegal Request Errors 50h 6Fh 46 9 4 8 Aborted Command Errors 70h 73h 47 9 4 9 Additional Errors 7ah 7Fh 47 9 4 10Robotic Control...

Page 9: ...LTO3 User Reference Manual Rev 1 01 TANDBERG DATA Page 9 of 79 12 4 Environmental Specifications 70 12 4 1Shock and Vibration 71 12 5 Shipping Specifications 72 12 6 Safety and Regulatory Agency Compl...

Page 10: ...SI messages supported by the autoloader 62 Table 7 SCSI commands supported by the autoloader 63 Table 8 Status byte descriptions 64 Table 9 Supported sense keys 64 Table 10 Element addresses 66 Table...

Page 11: ...ure 9 Positioning of the LAN card 21 Figure 10 Location of the cover plate for the BCR rail 22 Figure 11 Connecting of the BCR 22 Figure 12 EIA identification 25 Figure 13 Attaching cage cilp nuts to...

Page 12: ...ing Mode Sequential Figure 1 AC line cord SCSI terminator 1 Install AC line cord first to autoloader receptacle 2 then to AC outlet 2 Install SCSI terminator on autoloader receptacle 1 Figure 2 Power...

Page 13: ...teraction mode 6 Choose the Go Offline menu and press Enter 7 Choose the Commands menu and press Enter 8 Choose Import press Enter 9 Enter the number of the cartridge slot and press Enter The cartridg...

Page 14: ...1 Equipment Description The autoloader provides automated data storage archival backup and retrieval for a range of systems from desktop workstations to small office local area networks This chapter...

Page 15: ...loader and the tape drive each include independent Small Computer System Interface SCSI controllers Each supports independent sets of SCSI messages and commands The autoloader and the enclosed tape dr...

Page 16: ...he cartridge access port allows you to insert or remove cartridges from the autoloader Operator Panel 2 4 Status LEDs 3 Liquid crystal display 16 characters per line two lines 4 Four button keypad For...

Page 17: ...igh density wide 68 pin SCSI cable A wide external terminator The wide SCSI configuration allows up to 16 devices including one or more initiators to be attached to a single SCSI bus See SCSI Interfac...

Page 18: ...to hold a cleaning cartridge Cartridge Loader The cartridge loader moves cartridges between the cartridge slots and the tape drive When a cartridge slot is positioned in front of the tape drive the lo...

Page 19: ...ing recorded Gen 3 drive Gen 2 drive Gen 1 drive Native Capacity Format Write Read Write Read Write Read 400 GB 680m Ultrium 3 yes yes no no no no 200 GB 580 m Ultrium 2 yes yes yes yes no no 100 GB 5...

Page 20: ...est n Connecting the Autoloader to the Server 7 1 Installing the Optional Remote Management Unit RMU 7 1 1 Contents of the Kit n LAN Card 7 1 2 Required Tools n T10 Torx wrench or small flat blade scr...

Page 21: ...e unit with the supplied screw see Figure 9 Figure 9 Positioning of the LAN card 5 Attach the Ethernet cable to the RMU and HOST system 6 Power ON the autoloader and wait for initialization to complet...

Page 22: ...the cover plate from the rear panel see Figure 10 Save the screws Save and store the cover plate you may use this plate later after removing the barcode reader Figure 10 Location of the cover plate fo...

Page 23: ...n only operate if barcode labels are present on the tape cartridges Please make sure that only barcode labels according to the appropriate barcode label specification are used 7 2 6 Removing the Barco...

Page 24: ...n Off the floor n In a horizontal position on a flat surface n Where a tape cartridge can be easily inserted into the I O Door 7 3 2 Connecting Power 1 Plug the power cord into the receptacle at the...

Page 25: ...dy in operation as a standalone unit prepare it for Installation in the rack as follows 1 Power off the Autoloader using the POWER button on the front panel 2 Remove the power cord and any cables or t...

Page 26: ...r three rack rails up or down to determine the position of the top or bottom clip nut 5 From the front of the rack position one of the rails on the appropriate side 6 Position the front flange so that...

Page 27: ...bracket as determined in Step 1 on each side of the autoloader and secure by reusing the original screws see Figure 15 7 4 4 Secure the Autoloader to the Rack 1 From the front of the rack position th...

Page 28: ...t the autoloader s modes of operation see ThinStor Plus LTO3 Autoloader Operator s Manual If a failure occurred the red ERROR LED will light up and an error message will be displayed on the OCP See Tr...

Page 29: ...able into the RMU mounted on the rear of the autoloader 2 Plug the other end of the Ethernet cable into your network switch or hub 7 6 2 Connecting to SCSI bus A SCSI cable isrequired for each server...

Page 30: ...READY ACTIVITY is lit 8 2 Powering on the System Switch on power at the POWER button located on the front panel after the power cord and the SCSI cabel are connected The autoloader will power up If an...

Page 31: ...ve loaded Inventory Status 12 45 78 SEQ The inventory status characters will be represented as follows Character Meaning 1 8 Slot Full uses the slot numbers 1 to 8 Slot Empty a dash is displayed as pl...

Page 32: ...ay an appropriate error code to help identify the failure 8 3 Using the Operator Panel and Menu Options Figure 19 Operator panel 1 READY ACTIVITY Green LED It is lit any time the unit is powered on an...

Page 33: ...n mode User Interaction mode will continue until 3 minutes after a user stops pushing buttons or the requested robotic action stops whichever is longer At this time the OCP will return to System Drive...

Page 34: ...TO SEQUENTIAL the media exchanger is not logically connectedthe SCSI bus and does not respond to SCSI commands Every SCSI command except INQUIRY and REQUEST SENSE sent to the media exchanger is reject...

Page 35: ...OTES 1 CANCEL from any LCD display in row will return to Curent Status Home Screen 2 CANCEL from all lower LCD displays will return to the Respective LCD display detailed in the top ROW 3 ENTER from a...

Page 36: ...status of the autoloader and tape drive To set the operator panel to user interaction mode press a key This mode allows you to use the Enter or Cancel and or buttons to display options for issuing co...

Page 37: ...unload the tape from the tape path and eject the cartridge After the cartridge is ejected the cartridge carousel moves the slot from which the cartridge originated into position in front of the tape...

Page 38: ...me software applications may not support reserving a slot for a cleaning cartridge Your backup software might offer additional possibilities for cleaning the tape drive For details please see the rele...

Page 39: ...aning solvents or lubricants Malfunction of mechanical assemblies Do not clean or lubricate any of the autoloaders mechanical assemblies All parts have to be serviced only by the manufacturer an appro...

Page 40: ...revision either you are asked to select the number of cycles or only an endless test is offered During the test in an arbitrary sequence cartridges are moved mounted and dismounted Thus most of the a...

Page 41: ...ay drive error log The entire drive error log table will display up to ten errors if ten are available The first byte in the string of five bytes will contain the drive error code The drive error code...

Page 42: ...a problem with the BCR NO n Proceed with step 5 YES n Perform the BCR Analysis Procedure see BCR Analysison page 58 n If BCR is not functioning properly replace the BCR 5 Check if there is a problem...

Page 43: ...lways stored in the error log The tables with error codes visible on user interfaces OCP serial monitor and RMU contain a column with recommended actions for the user The last section describes all dr...

Page 44: ...nit becoming ready by scanning magazines etc 02h Manual intervention required 03h Cause not reportable 04h Firmware upgrade in process 05h Front door is open 06h Working on other SCSI cmd 07h Cleaning...

Page 45: ...tion 30h Media not present 31h POST soft failure 32h Loader communications timeout 33h Loader communications UART error or buffer overflow 34h Bad status returned from loader 35h Unexpected status fro...

Page 46: ...Invalid field in CDB 56h Invalid mode on write buffer 57h Invalid drive specified 58h Invalid test number at diagnostic 59h Invalid offset on write buffer 5Ah Invalid size on write buffer 5Bh Bad cont...

Page 47: ...e reader installed 6Dh Flash image does not fit boot code 6Eh Medium removal prevented by drive 6Fh Firmware image contains wrong personality 9 4 8 Aborted Command Errors 70h 73h Error Code Descriptio...

Page 48: ...several occurrence contact Technical Support 83h Inventory not valid The cartridge inventory is not valid because of manual changes or previous fatal errors Perform an inventory rescan menu item COMM...

Page 49: ...ER DIAG LIBRARY VERIFY after further occurrence contact Technical support 93h Cartridge mount error Movement of cartridge into drive failed Run Library Verify Test menu item DIAGNOSTICS LOADER DIAG LI...

Page 50: ...unable to reach position Run Library Verify Test menu item DIAGNOSTICS LOADER DIAG LIBRARY VERIFY after further occurrence contact Technical support A3h Cartridge pick error Missing cartridge during...

Page 51: ...fective memory was detected Contact Technical Support B7h Fatal system error Contact Technical Support B8h Barcode error Perform an inventory rescan menu item COMMANDS RE INVENTORY after several occur...

Page 52: ...le connection power cycle unit after several occurrence contact Technical Support D2h Web server error Check cable connection power cycle unit after several occurrence contact Technical Support D3h RM...

Page 53: ...ected home carrier detected at belt movement 29h Belt door stop error Belt stopped by door opening 2Ah Belt position error at move to carrier 1 home slot 2Bh Belt position error at move to carrier 2 2...

Page 54: ...er start position at forward movement 4Bh Wrong slider start position at complex forward movement 4Ch Wrong slider start position at backward movement 4Dh Wrong slider start position at complex backwa...

Page 55: ...red Drive dump is required prior to drive being powered off 4 Microcode or drive problem Drive determined that a drive hardware or microcode failure has occurred Drive dump is required prior to drive...

Page 56: ...logout However only one of the three methods can be active at any one time on the Administrator or Service levels RMU and serial or at the Offline level OCP The other two can remain active on the lowe...

Page 57: ...at all or if it is intermittently functioning review the following steps to ensure that it is properly configured or to help determine which part needs to be replaced The complete RMU electronics res...

Page 58: ...n BCR must be configured to ON If it is OFF change to ON 3 Power off the autoloader and remove the BCR 4 Clean the lens with a lint free cloth 5 Check pins and connector for damage 6 Reinstall the BCR...

Page 59: ...CSI communications The autoloader conforms to the Ultra2 SCSI specification and is provided with additional comments to possible changes in SCSI 3 11 1 Cable and Terminator Requirements One SCSI cable...

Page 60: ...nts If the autoloader or the tape drive is the last device on the SCSI bus you must install an external wide LVD terminator on the unused SCSI connector Do not use internal terminators to terminate th...

Page 61: ...efore processing a disconnect message following a Data In or Data Out phase x Restore Pointers 03h The autoloader informs the initiator that it did not properly receive a block of data or the command...

Page 62: ...le lists and briefly describes the SCSI commands supported by the autoloader NOTE For information about tape drive commands see the tape drive documentation When you issue this command OP Code The aut...

Page 63: ...12 bytes B8h Reports the status of its medium transport storage and data transfer elements to the initiator RELEASE 6 bytes 17h Releases elements or the entire unit from reservations previously set b...

Page 64: ...the autoloader returns Check Condition status to the initiator the initiator can issue a REQUEST SENSE 03h command to receive information about the error exception or abnormal condition This informat...

Page 65: ...hat reads and writes data as requested by the host The autoloader maintains current information about each element in its cartridge inventory which is stored in memory 11 3 2 Element Addresses Each of...

Page 66: ...esses identical to the element indexes Number Element Description Element Address Element Index 1 Cartridge Slot 1 1h 1 2 Cartridge Slot 2 2h 2 3 Cartridge Slot 3 3h 3 4 Cartridge Slot 4 4h 4 5 Cartri...

Page 67: ...dercan accommodate up to eight LTO tape cartridges The storage capacity of the autoloader depends on the type of tape drive and the type of data being stored The following table summarizes the storage...

Page 68: ...test it reports an error on the LCD Initial Element Status Time When an initiator sends an INITIALIZE ELEMENT STATUS IES command the autoloader checks each cartridge slot for the presence of cartridge...

Page 69: ...d NEMA 5 15P male connector on one end and a molded IEC 320 EN 60320 female connector on the other end The power cord is UL Listed and CSA Certified If you plan to use other input voltages or use the...

Page 70: ...llowed to be in the in the box 3 The autoloader has been unpacked but is still in its protective antistatic bag The packaging is designed to protect the autoloader from the condensation caused by extr...

Page 71: ...ader has not been unpacked 3 The autoloader has been unpacked but no power has been applied 4 A minimum of 250 shock pulses were applied to the bottom left side front The shock pulses were half sine w...

Page 72: ...t 12 5 Shipping Specifications The autoloader s carton and internal packing pieces are designed so that the enclosed autoloader does not receive a shock greater than 45 g when the carton is dropped on...

Page 73: ...n FCC Notice n CE Notice Safety Agency Standards The autoloader complies with and is certified to the applicable requirements of the following domestic and international product safety standards n UL...

Page 74: ...y The autoloader complies with EN 61000 4 3 1996 and ENV 50204 1996 electromagnetic compatibility EMC Part 4 testing and measurement techniques part 3 radiated radio frequency immunity The autoloader...

Page 75: ...compatibility EMC part 3 limits section 2 limits for harmonic current emissions for equipment with an input current 16 per phase Voltage Fluctuations and Flicker This product meets the requirements fo...

Page 76: ...ass A EN 61000 3 3 Voltage fluctuations and flicker in low voltage supply systems test EN 61000 4 2 Electrostatic discharge immunity test Severity level 2 EN 61000 4 3 Radiated radio frequency electro...

Page 77: ...nventory 37 Cartridge cleaning 18 Cartridges 18 CE Notice 75 Check condition status 63 Class A digital device 74 Cleaning Tape drive 36 Cleaning cartridge 18 Use 36 Commands SCSI 61 Component descript...

Page 78: ...dge 36 Loop mode 33 M Magnetic field immunity 74 Media Errors 57 Medium transport element 64 Menu options 31 Menu structure 34 Messages SCSI 60 Mode Autoload 33 Automatic 32 Loop 33 Operational overvi...

Page 79: ...nectors 16 SCSI IDs 35 Self test times 67 Sense keys 63 Sequential mode 33 Serial communication Error viewing via 40 Server Connecting 28 Service performing 38 Shipping 38 Shipping specifications 71 S...

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