Tandberg Data Magnum 224, Product Manual, Page: 211 / 278

A
UGUST
2007 M
AGNUM
224, S
TORAGE
L
IBRARY
T24,
OR
S
TORAGE
L
OADER
2U
193
8
T
ROUBLESHOOTING
This chapter describes problems that you might encounter while operating the
library and provides suggestions for resolving the problems. Also see:
www.tandbergdata.com .
L
IBRARY
T
ROUBLESHOOTING
This section provides suggestions for solving problems that may occur when
you are installing and operating the library.
L
IBRARY
I
NSTALLATION
If the library and backup software are not communicating after installation,
check the following:
Power. Is the library’s power cord inserted correctly, and is the power switch
on?
SCSI connections. Make sure that the SCSI connections to the host computer
and other devices on the bus are also secure.
Fibre Channel connections. Make sure that the Fibre Channel connections
to the host computer and other devices on the bus are also secure.
Host adapter card installation. Make sure that you installed your host
adapter card correctly. Refer to the documentation that came with your card
for installation and troubleshooting instructions. Pay special attention to
steps for setting various jumpers and switches on the card. Make sure that
the card is properly seated.
SCSI controller type. Make sure that the SCSI controller is an LVD,
non-RAID controller. Tandberg Data does not support the use of libraries or
tape drives on RAID controllers.
SCSI IDs. Make sure that the SCSI IDs you selected for the tape drive or tape
drives are not the same as the IDs used by any other devices on the SCSI bus,
including the SCSI adapter card. Refer to
page 49 for information about
setting the SCSI IDs.