Problems with the print
quality
Print is too pale
1. The ribbon is used up or the ribbon cassette is not correctly fitted. Refer
to Part I,
Replacing the ribbon cassette.
2. The printhead to platen gap is not correctly set, refer to Part I,
Setting the
printhead gap.
Smudged print
1. The ribbon is damaged (e.g. frayed). Change the ribbon as described in
Part I,
Replacing the ribbon cassette.
2. The printhead gap is too small, increase the gap. See Part I,
Setting the
printhead gap.
Prints undefined characters
1. Check that the interface plug is correctly connected to the computer and
to the printer. Check that the length of the interface cable is not longer
than 2 m for parallel and 15 m for serial interfaces.
2. Check that the proper emulation and the correct character set (country,
CG table or character set) is selected in the Setup menu.
The first line is not com-
pletely printed out at the top
Check the vertical alignment (TOF). Refer to
Mechanical adjustments to the
printer in this chapter.
Dots within characters
are missing
1. Check whether the ribbon is damaged, if necessary replace it, see Part I,
Replacing the ribbon cassette.
2. Set the correct printhead gap. refer to Part I,
Setting the printhead gap.
3. Check whether the platen is damaged.
4. Check whether the printhead is damaged.
In case of points 3 or 4, please contact your dealer.
Please use original ribbon cassettes only.
Problems with the print quality
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