Troubleshooting
Many of the faults and problems which may occur while using the printer
are minor problems which you can solve yourself. The following chapter
should help you to distinguish between a simple operating error and a
major malfunction.
The display remains dark
The printer is switched on, but nothing happens (the printer does not print).
Switch off the printer and proceed as follows:
1. Check that the power plug is correctly connected to the socket on the printer.
2. Check that the power plug is seated properly in the wall socket.
3. Switch on the printer again. If the printer is now connected correctly, Online
is shown on the display and the printhead moves to the start position.
If nothing happens:
●
Replace the power cord and repeat step 3.
●
Check that power flows at the socket e.g. using a desk lamp, if necessary use
a different socket and repeat step 3.
●
Contact your dealer if the printer cannot be powered up.
Do not attempt to open the printer. You could risk an electric shock.
STOP
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Troubleshooting
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