T A L K S W I T C H I N S T A L L A T I O N
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Option 3 — Automatic fax detection via the auto attendant
The auto attendant can detect incoming fax calls and route them accordingly. To enable this, an
auto attendant must answer all incoming calls. It will listen for a fax tone (CNG) to determine if
the call is an incoming fax. If so, the call is routed to the fax machine. You must create an auto
attendant to use this method.
Figure 13: Automatic fax detection via auto attendant
Advantages:
Calls are automatically handled for you. Distinctive ring service is not required.
Any telephone line can receive a fax or a call, making better use of your resources.
Disadvantages:
Some older fax machines do not emit a fax tone (CNG). Therefore, the auto
attendant cannot detect incoming faxes from those devices. If your auto attendant volume is set
too high or if your telephone lines are noisy, the auto attendant may have difficulty detecting
the incoming fax tone and therefore not route the call to the fax machine. You can solve this
problem by adjusting the volume. For more information, see
Telephone Lines > Audio
on
page 194.
CONNECTING TO THE PA (PUBLIC ADDRESS) JACK
The PA jack can be connected to a PA system for overhead paging, screening voicemail and
playing music on hold. The PA jack requires a 1/8" (3.5 mm) mono phono connector. If your
system has multiple TalkSwitch units, use a splitter to connect each TalkSwitch unit to the
PA system.
SETTING UP MUSIC ON HOLD
Callers tend to react more positively to waits or transfers if they hear music. You can also play an
advertisement or provide information about your company.
External audio source
The MUSIC jack is designed to support an external audio source like a CD player, tape player or
PC media player.
We recommend that any external audio source be connected to the TalkSwitch unit using an
approved Line Isolation Unit (e.g. A-Tick (
) approved in AU).
Advantages:
The length of the recording is not limited by the amount of memory in the
TalkSwitch units. All of the TalkSwitch memory is available for voicemail and auto attendants.
Different TalkSwitch units can have different music on hold.
