T A L K S W I T C H I N S T A L L A T I O N
18
Keep track of the lines and extensions
To keep track of the extensions and telephone lines connected to each unit, label each unit with
its unit ID. It simplifies matters when you need to add or remove extensions and lines.
Optimizing the system for networked use
TalkSwitch units have been designed to operate optimally when in a networked state. Below are
a few items that have been designed for better network use.
Configuration settings
All units are cloned with identical settings. If a unit has disappeared off the network (adapter
unplugged, LAN disconnected, LAN failure, etc.), the system can still handle the calls since it
retains the configuration settings of the missing unit. If an extension or a voice mailbox cannot
be reached, the caller hears a system prompt:
“The extension you are trying to reach is currently
unavailable, please try again later.”
Outgoing line hunt groups
When two or more units are on a LAN, the system tries placing calls out on the same unit the
call originates from. This avoids using a line across the LAN on another unit, which helps to
minimize the LAN traffic and optimizes the opportunity for all inbound calls to connect across
the LAN if required.
Auto attendants
There are a total of nine auto attendants that are shared by all units on the LAN. When an auto
attendant is recorded on any unit, it is automatically copied to all other units on the LAN. This
design minimizes LAN traffic and provides functionality back-up in case a unit or units have
disappeared off the network (adapter unplugged, LAN disconnected, LAN failure, etc.). In this
event, all units can still answer inbound calls with the same auto attendant messages.
Voicemail
All local extension and remote extension voicemail data is stored on the unit the extension is
connected to. For example, all greetings, dial-by-name directory names and voicemail messages
for extensions 121–128, 161–168, 220–229 and mailboxes 420–429 are stored on unit 2. If a
unit is completely filled with voicemail messages, the system will not accept any more messages
for its extensions. However the other units will accept messages for their extensions. If you need
more memory, TalkSwitch memory cards can be purchased from your reseller. To view the
memory usage of each TalkSwitch unit and each mailbox, choose
Tools > Memory Usage
or
choose
Tools > Voicemail Manager > Mailbox Status
.
Unit ID 1
Unit ID 2
Unit ID 3
Unit ID 4
Local extensions
(analog/IP)
111–118
121–128
131–138
141–148
Local extensions (IP only)
151–158
161–168
171–178
181–188
Remote extensions
210–219
220–229
230–239
240–249
Local mailboxes
111–118
151–158
121–128
161–168
131–138
171–178
141–148
181–188
Remote mailboxes
210–219
220–229
230–239
240–249
General mailboxes
410–419
420–429
430–439
440–449
