T R O U B L E S H O O T I N G A N D S U P P O R T
259
I’m unable to place intercom calls from a local extension
1. If the local extension has been set up for direct line access
to your telephone lines, you need
to press
Flash
or
Recall
on an analog extension, or
**
on an IP extension, before
intercom calling.
Answering and fax machines
The answering machine and/or fax machine picks up calls before they can be answered
by telephone extensions
1. Check the ring sequence for the telephone line, telephone number and mode. Ensure the
extension for your fax machine and/or answering machine is not set to answer calls at the
same time as your telephone extensions. If necessary, remove the extension for the fax
machine and/or answering machine from the list of extensions to ring on an incoming call.
Incoming faxes are not automatically detected and routed to the fax machine
1. Ensure you selected the correct extension in the
If a fax call is detected
list in the
Auto
Attendants (Menus)
page.
2. Not all fax machines emit a CNG tone that TalkSwitch can detect and route. Therefore, you
may consider incorporating an additional method of fax routing. This could include the use
of a dedicated fax line or a distinctive ring number.
3. Many fax machines/modems will time-out or disconnect after 25 seconds on average if they
have not connected with another fax machine/modem. If you set up the
Action Performed
After Auto Attendant Playback
area, the fax call may time-out before it reaches your fax
extension. If you have a long auto attendant message, you may want to shorten it or use
another fax routing option.
4. The level of the auto attendant is too loud and is overpowering the CNG tone, affecting the
detection. Try lowering the volume level of the auto attendant.
Local extensions
I am unable to access TalkSwitch lines with a local extension
1. Check your direct line access setting in the
Additional Settings
window of the
Local
Extensions/Fax
page. If a local extension has not been given direct line access
to your
telephone lines, you must dial
9
(
0
in some regions) or
81
–
88
to access a line.
2. Check if
Activate automatic route selection
is enabled in the
Auto Route Selection
page. ARS
can re-direct or block calls.
My PC (internal or external) modem cannot dial out
1. If direct line access to telephone lines is not enabled on the extension where your modem is
connected, you will have to include a line hunt group prefix —
9
(
0
in some regions) or
81
–
88
before dialing the modem number.
One of the local extensions (telephones) does not ring
1. Some telephones require more voltage in order to ring. These phones are usually the older
‘Bell’ phones with mechanical ringers. These phones should not be used as
TalkSwitch extensions.
2. Make sure the telephone cord you are using between the phone and TalkSwitch is
working properly.
3. Ensure the ringer is turned on.
