U S I N G T A L K S W I T C H
221
To transfer a caller directly to voicemail from an analog extension:
1. Press
Flash
or
Recall
*
, the mailbox number and hang up.
To transfer a call to a voice mailbox from an IP extension:
1. Press
Transfer
or
xfer
*
.
2. Enter the mailbox number.
3. Press
Transfer
or
xfer
to complete.
4. Press
Dial, Send
or
#
.
When a caller presses
#
after leaving a message or after 2 minutes have elapsed, TalkSwitch
plays a prompt asking callers if they wish to keep the message, listen to the message or re-
record the message. Callers can dial
0
(
9
in some regions)
and the system directs the call
according to the settings of that mailbox.
Retrieving messages and accessing a voice mailbox
The first time you access your voice mailbox, you are prompted to assign a password, record a
greeting and record your name for the dial-by-name directory.
For the general mailboxes, there are no directory listings and you are not prompted to record a
name. If you wish to have your name in the company directory, use the mailbox associated with
its extension, as the directory is related to the extension’s mailbox. When your mailbox has
been set up, you access it through the prompt instructions.
If a new message is left in a local extension mailbox, TalkSwitch plays a stutter dial tone when
the handset is picked up (not applicable to the TS-850i). If the extension supports a frequency-
shift keying (FSK) message waiting indicator (not applicable to IP extensions), the light flashes.
The TS-80, TS-200, TS-400 and TS-600 extensions support a message waiting counter. The
display on the extension shows the number of new messages stored in the mailbox(es)
associated with that extension.
1. If direct line access
is enabled, be sure to press
Flash
or
Recall
before trying to access your
mailbox. From a Grandstream or Polycom IP extension, press
MSG
or
Messages
button.
2. Press
**#
from a local extension or
**
and the mailbox number at the auto attendant if you
are dialing from an outside location. From an IP extension, press
Dial, Send
or
#
.
3. Dial
1
to listen to messages.
By default, TalkSwitch starts with newest message before it plays the older ones. While the
message is playing or after the message has finished, you can dial the following:
1
to rewind 10 seconds
11
to rewind to beginning of the message
3
to skip ahead 10 seconds
33
to skip to the end of the message
5
to listen to the time and date stamp
6
to forward the message
7
to delete a message
9
to save a message
*
to back up one level
#
to skip to next message, leaving new messages as new.
