G L O S S A R Y
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GL O SS A R Y
* Star/asterisk sign
The character at the bottom left of your touchtone telephone keypad.
# Number/pound/hash sign
The character at the bottom right of your touchtone telephone keypad.
3-way calling/conference call
Connecting three parties together for one telephone conversation. TalkSwitch offers its own 3-
way conference feature the same as the 3-way conference service offered by
telephone companies.
.wav format
This file format is 8000 Hz, 8-bit, mono, µ-law. This is the only file format that can be imported
into TalkSwitch. Higher-quality formats, such as MP3, are not necessary since phone lines do not
allow higher bandwidth and only support mono audio.
Analog
Analog devices transmit and receive sound in waves. Standard phones, cordless phones,
answering machines, fax machines, modems, and the telephone lines in most homes are analog.
Call back
If call back is activated, it instructs TalkSwitch to call you back at a preset out-of-office phone
number. With call back you can access the TalkSwitch long-distance plan while you are away.
TalkSwitch offers automatic call back and prompted call back.
Call bridge
Allows you to make long-distance calls from anywhere in the world over your PBX using an
access number and an authorization code. Also known as DISA in some regions.
Call forward
Call forward is used to forward calls to one of the remote extensions.
Caller ID
A service provided by telephone companies, transmitting information about calls (caller’s name,
phone number, time of call, etc.).
Call waiting
Call waiting allows you to accept a second incoming call on a telephone line that is already in
use. Call waiting allows you to toggle from one caller to the other. The TalkSwitch system has
call waiting built-in. The Call Waiting service from the telephone company is not recommended,
since the TalkSwitch system cannot answer the second call while the first call is being routed by
the auto attendant.
Centrex/Plexar
Central office exchange service. The telephone company offers PBX features on a ‘pay-per-
service’ basis. This service may not be available from all telephone companies. Centrex/Plexar
call switching happens at a local telephone company instead of your company’s premises.
CNG
A tone emitted by most fax machines to initiate contact with another fax machine.
