manualshive.com logo in svg

Talkswitch owner friendly, User Manual

Our Talkswitch owner friendly user manual is designed to help you easily navigate through all the features of your device. Download it for free from manualshive.com and have all the information you need at your fingertips. Get the most out of your Talkswitch with our comprehensive manual.

Share
Download
background image

T A B L E   O F   C O N T E N T S

IV

Polycom or Grandstream . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Counterpath or other IP phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  61

Direct line access  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  61
Hotline access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  63
Hunt group permissions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  64
Caller ID settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  65
About call cascades  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  65

How call cascades work. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  65
Entering the call cascade. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  66
Being routed by the call cascade  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Exiting the call cascade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  66

Setting up call handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  67

Busy call cascade. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  67
No answer call cascade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  69
Answered call cascade  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  70
Do not disturb cascade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  72
Setting do not disturb mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Ignoring call cascades for unanswered intercom calls   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  73
Ignoring call cascades for calls transferred from local extensions  . . . . . . . . . . . . . . . . . . . . . . . .  74
Voicemail tab  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  75
Mailbox greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  76
Caller options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  76
Notification settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  77

Setting up notification by e-mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  77
Setting up notification by phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  78
Setting up notification by pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  79
Setting up the notification options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  79
Setting up message waiting light activation  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  79
Voicemail screening  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  80

Adding IP phones   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  81
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  81
External IP extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  82

Configuring the router  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  82

Configuring the router manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  84

Adding TalkSwitch TS-350i and TS-550i IP phones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Connecting the TalkSwitch IP phone to the network  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  85
Adding the extension to the TalkSwitch system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  85

Activate extension area   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  85
IP extension details area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  86

About programmable function keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  87
Programming TS-350i function keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  87
Saving a key assignment template  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  87
Using a key assignment template  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  88
Programming TS-550i function keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  88
Programming the TalkSwitchTS-350i or TS-550i IP phone as an external IP extension. . . . . . . .  89
If registration does not work  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  89

Adding TalkSwitch TS-9112i, TS-9133i and TS-480i IP phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  90

Connecting the TS-9112i, TS-9133i and TS-480i IP phones to the network. . . . . . . . . . . . . . . . .  90
Adding the extension to the TalkSwitch system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  91

Activate extension area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  91
IP extension details area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  92

About programmable function keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  93
Programming TS-9133i function keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Programming TS-480i softkeys  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  94
Programming the TalkSwitch IP phone as an external IP extension  . . . . . . . . . . . . . . . . . . . . . . .  94
If registration does not work  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  95

Summary of Contents for owner friendly

Page 1: ...TalkSwitch User Guide Release 6 12 The owner friendly phone system for small business...

Page 2: ...ten permission is prohibited except as allowed under the copyright laws Information in this user guide is subject to change without notice and does not represent any commitment on the part of TalkSwit...

Page 3: ...ntents and the index XVII Navigating with cross references XVII Where to go for further information XVII Guide conventions XVIII CHAPTER 1 TALKSWITCH INSTALLATION TalkSwitch package contents 1 Recomme...

Page 4: ...source 15 Internal audio file 16 Networking TalkSwitch units on a LAN 16 Connecting TalkSwitch units to a LAN 16 Ethernet switch 16 Power up all the TalkSwitch units 17 Setting or changing the unit I...

Page 5: ...s 45 Testing the e mail server settings 46 Managing voicemail messages 47 Setting up POP3 service with Microsoft Exchange 47 Risks of enabling POP3 service 47 Security recommendations 47 VoIP Configur...

Page 6: ...l screening 80 Adding IP phones 81 Overview 81 External IP extensions 82 Configuring the router 82 Configuring the router manually 84 Adding TalkSwitch TS 350i and TS 550i IP phones 85 Connecting the...

Page 7: ...re files 105 Configuring the phone to point to the firmware files 105 Adding Grandstream IP phones 106 Adding the extension to the TalkSwitch system 106 Activate extension area 106 IP extension detail...

Page 8: ...reating a speed dial list 130 Including the speed dial number 130 Omitting the speed dial number 130 Import system speed dial list 131 Export system speed dial list 131 Caller ID name tagging 132 Tele...

Page 9: ...mergency service numbers 161 Planning automatic route selection and toll restriction 161 Setting up automatic route selection and toll restriction 162 Activate automatic route selection 162 Carrier co...

Page 10: ...extension tab 184 To remote extension tab 184 To ring group tab 186 From auto attendant tab 186 From home phone tab 187 Call Reminders 187 VoIP Trunking 188 SIP server registration 188 VoIP ports 188...

Page 11: ...kSwitch extensions and one outside caller 209 Two outside callers and one local extension 209 Using an IP extension 210 Making calls 210 Placing an intercom call 210 Overhead paging 210 Two way paging...

Page 12: ...and call forwarding to remote extensions 223 Switching modes 223 Switching modes manually 223 Switching modes automatically 224 Using call bridge and call back 224 Using call bridge 224 Using call bac...

Page 13: ...all prevent VoIP calls from passing through 252 What is SIP 252 What is a VPN 252 Can a VPN help to carry data securely over the Internet 252 What s the difference between a public IP address and a pr...

Page 14: ...ch an extension across the LAN 260 The configuration does not show the other TalkSwitch unit s 260 After recording an auto attendant greeting I can t play it back 260 Calls are not always reaching my...

Page 15: ...D Safety and Regulatory Information 273 Appendix E TalkSwitch One Year Warranty and Return Policy 277 Appendix F Specifications 279 Appendix G Copyright and Licensing Notices 282 Appendix H Home Offi...

Page 16: ...t is intended to be a complete reference accompanying the TalkSwitch Start Guide that ships with every TalkSwitch unit This preface contains important information to help you minimize your installatio...

Page 17: ...ills can use the TalkSwitch Start Guide and this user guide to perform a full installation and configuration TalkSwitch system installations can be categorized into some general configurations such as...

Page 18: ...our reseller For safe operation the TalkSwitch power adapter must be connected to a power supply socket with a third pin ground earth Power failure The equipment will not operate when mains power fail...

Page 19: ...e index The table of contents at the front of this user guide contains all of the section headings and page numbers throughout the manual The index at the back of the user guide contains a keyword ref...

Page 20: ...Italic Italicized text in double quotes highlights TalkSwitch system voice prompts you hear from a telephone Icons The Networked icon is used to mark sections with information pertaining to a setup wh...

Page 21: ...or LAN connected TalkSwitch units XP Vista or 7 USB connection is not supported for Windows 64 bit operating systems Updated Java Runtime Environment version 6 update 16 or higher 1 GHz processor Wind...

Page 22: ...st version of TalkSwitch software available on the TalkSwitch website for your region Note the version posted on the website is recommended over the version on your installation CD 1 Choose Tools Upda...

Page 23: ...The Memory Usage window appears 2 Check the Time Usage Summary area 3 If the stored greetings music on hold and voicemail messages have exceeded the memory capacity delete unnecessary files 4 Choose...

Page 24: ...80vs 284vs and 288vs Figure 4 TalkSwitch 480vs 484vs and 488vs Figure 5 TalkSwitch 840vs 844vs and 848vs The PF box between E4 and L1 represents power failure support In the event of a power failure o...

Page 25: ...onnection is successful Port Purpose MUSIC The music connector is a 1 8 3 5mm mono phono jack used as an audio input for music on hold PA The PA public address connector is a 1 8 3 5mm mono phono jack...

Page 26: ...munications capabilities When new features are added we provide our users with immediate access to an update directly from Windows Start menu 1 Click Start Programs TalkSwitch 6 12 TalkSwitch Auto Upd...

Page 27: ...ware When you double click on the appropriate version for downloading a window displays asks you to enter a filename and select a folder for the download We suggest leaving the filename as it is and s...

Page 28: ...configuration we recommend you save your configuration file to your PC and preferably to removable media 3 5 Floppy CD ROM disc or Flash stick as a back up This avoids having to reconfigure the entire...

Page 29: ...from hazardous or explosive materials When installing multiple TalkSwitch units do not stack units on top of each other If TalkSwitch has been exposed to low temperatures prior to installation wait u...

Page 30: ...software can auto discover and connect to the TalkSwitch unit If the router does not have uPNP enabled the TalkSwitch management software cannot auto discover the TalkSwitch unit However the software...

Page 31: ...will require a dual to two single line adapter or replace the two line cord with two single line cords CONNECTING LOCAL EXTENSIONS A local extension is an analog extension IP extension or external IP...

Page 32: ...ected to jack E1 Calls on extension 112 ring the phone connected to jack E2 and so on Figure 7 Single line phones Connecting a two line analog phone You can plug a two line phone into two extension ja...

Page 33: ...and configure it as described in Adding IP phones on page 81 If you are using an unsupported IP phone refer to its user guide for configuration instructions Connecting a modem Plug the modem s teleph...

Page 34: ...ndles calls Disadvantages The dedicated fax line cannot be shared with the other phone devices i e you cannot make an outbound voice call on your fax line The dedicated fax line costs money and may no...

Page 35: ...t route the call to the fax machine You can solve this problem by adjusting the volume For more information see Telephone Lines Audio on page 194 CONNECTING TO THE PA PUBLIC ADDRESS JACK The PA jack c...

Page 36: ...he recording time for internal music on hold voicemail and the auto attendants is shared on the TalkSwitch unit You can expand the built in memory using memory cards NETWORKING TALKSWITCH UNITS ON A L...

Page 37: ...gher unit ID For example when a new unit is added to a system with unit IDs 1 and 2 the new unit automatically assumes unit ID 3 You can specify the unit ID 1 Connect an analog phone to one of the ext...

Page 38: ...are shared by all units on the LAN When an auto attendant is recorded on any unit it is automatically copied to all other units on the LAN This design minimizes LAN traffic and provides functionality...

Page 39: ...grades TalkSwitch memory cards TalkSwitch memory cards are specifically formatted for use with TalkSwitch units They allow you to add additional voicemail message capacity to your unit Voicemail memor...

Page 40: ...edure Purchase VoIP modules and upgrade boards at your reseller or visit the TalkSwitch website for more details Note that in some cases it may be easier and more cost effective to buy another TalkSwi...

Page 41: ...ive please contact your TalkSwitch dealer to order the proper replacement If networked ensure you have the latest firmware loaded on all units CONNECTING A TALKSWITCH UNIT TO A PBX Connecting a TalkSw...

Page 42: ...step instructions on how to customize these features to best suit your needs STARTING THE TALKSWITCH MANAGEMENT SOFTWARE 1 Press the Power button to turn on your TalkSwitch unit 2 Turn on your comput...

Page 43: ...h System The software loads the configuration from the TalkSwitch unit and the About page appears 6 If the software was unable to detect your TalkSwitch unit check that all your wires and plugs are se...

Page 44: ...en a configuration file a Click Open a Configuration File or Template The Open File or Template window appears b Click Open a File The Configuration File window appears c Browse to the tsd file and th...

Page 45: ...hange the date time time zone and NTP server programmed into the TalkSwitch system See System time on page 31 The current mode A mode is a period of time when the TalkSwitch system uses a particular c...

Page 46: ...ange to a Stop button All the lights on the front panel will start flashing Click the Stop button to end the flashing The number of new voicemail messages in the TalkSwitch system and the total number...

Page 47: ...n through a browser for status or call detail record CDR information If you omit the system name you can enter talkswitch when logging in through a browser 2 Enter the System password It has to be a 4...

Page 48: ...regions allows you to select how the system will route the call if a user dials 9 or 0 For example you can configure the system to connect the user to the receptionist at extension 114 1 Select the ac...

Page 49: ...ually 1 Select the Scheduling page Modes The Modes area allows you to enable name and switch modes and displays the current mode 1 Enter the Mode 1 label and the Mode 2 label Note that Mode 1 and Mode...

Page 50: ...ed to the Selected Dates area and the calendar will show the date in blue Click the date again to remove it f Repeat Step e until all required holidays have been added g Select the mode in the Use the...

Page 51: ...whether to use one mode or multiple modes during that day Select Continuously run to use the selected mode the whole day Select Switch modes depending on time to switch between Mode 1 Mode 2 and Holid...

Page 52: ...or the TalkSwitch system Time zone The Time Zone area allows you to set the time zone for the TalkSwitch system and whether daylight savings time is used in your region 1 Select the time zone for the...

Page 53: ...TA L K S W I T C H C O N F I G U R A T I O N 33 1 Select the NTP Server tab 2 Enter the NTP server...

Page 54: ...mation in order to lock in the IP addresses 2 In some cases the System IP Settings area may be blank because your router has not delivered the IP addresses If so enter the following IP addresses from...

Page 55: ...ss changes the TalkSwitch system will automatically use the new one This allows it to manage VoIP calls properly If Dynamic public IP address is selected the window completes the Current public IP add...

Page 56: ...routers have a firewall to block unwanted data from the Internet For voice data to reach the TalkSwitch system through the firewall port forwarding is required Port forwarding allows the router to map...

Page 57: ...Test Firewall window appears 4 Select the services you want to check 5 Click Test Ports The system will check the ports of the selected services Configuring the router manually If you cannot access t...

Page 58: ...f the TalkSwitch system 7 If available enable Quality of Service QoS to give voice traffic priority over data 8 Save the configuration to the router ON HOLD RINGBACK Music on hold plays when a caller...

Page 59: ...that contains the music or recorded message You can download free music on hold from the mytalkswitch section of the TalkSwitch website You can also convert mp3 and other file formats to wav with a u...

Page 60: ...will interrupt the music on hold However if the PA jack is configured for voicemail screening and music on hold is playing voicemail screening will not interrupt the music on hold See PA Output on pag...

Page 61: ...address 4 Select the Notification option Choices include Include voice message as attachment Attaches the voicemail message to the e mail as a wav file From TalkSwitch Voicemail Sent April 18 2008 2...

Page 62: ...8 2 53 30 PM Subject From ext 112 _____________________________________ Voice Mailbox 111 New message from ext 112 Received Friday April 18 at 2 52pm Length 6 seconds Total un reviewed messages 5 Tota...

Page 63: ...tion from your Internet service provider ISP system administrator or alternatively obtain one from a compatible online e mail provider 1 Enter an e mail address in the Dedicated email address for send...

Page 64: ...SMTP server It can have its own account information or can use the account information from the incoming server The incoming server is also referred to as the POP3 server 1 If the outgoing server req...

Page 65: ...ear in the My Outgoing Server SMTP Requires Authentication area 2 Enter the Password of the account from the incoming server The password will automatically appear in the My Outgoing Server SMTP Requi...

Page 66: ...ollowing window shows a successful result with each task completed If a task fails the TalkSwitch system is not able to send e mail messages Adjust the e mail server parameters accordingly If Find out...

Page 67: ...message Upon receiving the e mail message the TalkSwitch unit will delete the voicemail message Setting up POP3 service with Microsoft Exchange If your system uses Microsoft Exchange and you wish to...

Page 68: ...ch unit acting as the SIP server for a TalkSwitch VoIP network Any VoIP enabled TalkSwitch unit can act as the SIP server However a TalkSwitch VoIP network requires that one and only one TalkSwitch un...

Page 69: ...r is set up to perform port forwarding for the SIP signalling port See Router port forwarding on page 36 The Provisioning Details area also allows you to view the status of registered SIP devices See...

Page 70: ...VoIP lines for this service Only unreserved lines will be available 1 Click Reserve VoIP Lines The VoIP Resource Reservation window appears 2 Select the number of VoIP lines to reserve for External I...

Page 71: ...ice provider profile automatically or manually Automatic configuration 1 Select the Activate Profile checkbox 2 The Service Provider menu offers a list of TalkSwitch certified VoIP service providers I...

Page 72: ...le checkbox 2 Enter the Profile name The default profile name is Service provider n e g Service provider 1 3 If your service provider requires you to register using your private IP address select the...

Page 73: ...ider once you have completed the configuration of your VoIP numbers See Viewing registration status on page 54 If you want to customize other aspects of your VoIP lines you may do so in the System VoI...

Page 74: ...the SIP server will expire This confirms the TalkSwitch system is registered with a SIP server 1 Click View All Registrations The Registration status window appears 2 Choose All Registered Numbers or...

Page 75: ...rted codecs The following codecs are supported G 729 This codec provides good quality It requires the least bandwidth and accommodates the highest number of concurrent calls G 726 This codec provides...

Page 76: ...ate Attendant Console and Call Reporting and to buy and activate an extended warranty The Buy It button displays contact information according to the location of installation Installers have the optio...

Page 77: ...r eight local extensions can only be IP extensions All local extensions are active by default If you plug a standard phone into an extension jack it will be ready to make and receive calls However con...

Page 78: ...ion Regular phone or fax allows you to set up an analog extension 4 Enter the user s First name and Last name The names are used for caller ID and appear within the configuration pages The Last name i...

Page 79: ...TS 350i or TS 9133i and the handset ID of a TalkSwitch TS 850i Once you save the configuration and reboot the IP phone the TalkSwitch system will configure the IP phone Status will change to Register...

Page 80: ...o use this method i Click the Select button A MAC Selection window appears and lists TalkSwitch IP phones of the selected type If a phone has already been assigned to an extension Ext Assignment shows...

Page 81: ...C address is printed under the base associated with the handset 2 Select the Handset ID for the extension Use the handset name on the handset screen 3 Choose File Save The system will create a configu...

Page 82: ...ct the hunt group Note When using direct line access you hear the telephone company dial tone when you pick up the handset You do not hear the internal dial tone The following features are only availa...

Page 83: ...pport hotline access 1 Click Additional Settings The Additional Settings window appears 2 Select the Hotline Access tab 3 Select the action in the Connect to the following resource list Choices are pe...

Page 84: ...Group Permissions area to control access to the hunt groups Select a checkbox to grant access to the hunt group or clear the checkbox to remove access 4 If 3 Way Calling Conference is selected in the...

Page 85: ...y See System VoIP options on page 49 to select the name that will appear on the other phone About call cascades The Call Handling area allows you to set up call cascades for the local extension A call...

Page 86: ...the TalkSwitch VoIP network Transfer the call to a voice mailbox allowing the caller to leave a message The call can be transferred to a local extension remote extension or general voice mailbox The...

Page 87: ...that a caller is attempting to reach them go to auto attendant Routes the call to the selected auto attendant queue at extension Transfers the call to the local extension s call queue play busy tone P...

Page 88: ...go to ring group play announcement go to auto attendant hang up go to VoIP location c Select the resource Depending on the action resources are voice mailboxes extensions announcements auto attendant...

Page 89: ...ension go to remote extension go to ring group play announcement go to auto attendant keep ringing hang up go to VoIP location c Select the resource Depending on the action resources are voice mailbox...

Page 90: ...ncements or auto attendants Answered call cascade The answered call cascade is used when the extension is answered 1 Select the Mode 1 tab or the Mode 2 tab 2 Select the Answered tab 3 Set the When a...

Page 91: ...b Set the action Choices are go to voicemail go to local extension go to remote extension go to ring group play announcement go to auto attendant hang up go to VoIP location c Select the resource Dep...

Page 92: ...announcement go to auto attendant hang up go to VoIP location b Select the resource Depending on the action resources are voice mailboxes extensions announcements auto attendants or VoIP numbers with...

Page 93: ...call the TalkSwitch system 2 Enter command mode by either pressing on an analog extension phone or 55 on a TalkSwitch IP phone note other brands may use 55 Send or 55 Dial 3 Enter the system password...

Page 94: ...ons remote extensions and or ring groups to ignore their call cascades for calls that are transferred from a local extension but unanswered In this case the system will ring back the local extension t...

Page 95: ...hold voicemail and the auto attendants is shared on the TalkSwitch unit You can expand the built in memory using memory cards Note that the system allows up to 99 voicemail messages per mailbox Once...

Page 96: ...e system will load the wav file into the TalkSwitch unit 3 To configure the voice mailbox as a mailbox leave the Play announcement only checkbox cleared The TalkSwitch unit activates the greeting and...

Page 97: ...a user by phone and or pager Activate the message waiting light and stutter dial tone on one or more local extensions Perform voicemail screening by routing audio to the PA jack Setting up notificati...

Page 98: ...first option to have TalkSwitch play the notification message once when the phone is answered TalkSwitch will then consider notification to be successful Note that if there is any answer other than a...

Page 99: ...h system should make ranging from never to 10 times 5 Select the interval between attempts ranging from 1 minute to 60 minutes 6 Select the modes when the TalkSwitch system will perform notification C...

Page 100: ...er leaves a voicemail message or a user accesses a voice mailbox See PA Output on page 183 NOTE If a user has dialed 80 to route music on hold through the PA jack voicemail screening will not interrup...

Page 101: ...P 320 IP 330 IP 430 IP 501 IP 550 IP 601 and IP 650 See Adding Polycom IP Phones on page 102 Grandstream GXP2000 and GXP2020 See Adding Grandstream IP phones on page 106 Counterpath eyeBeam softphone...

Page 102: ...r configuration is required A router is a gateway between the local area network and the Internet Most routers have a firewall to block unwanted data from the Internet For voice data to reach the Talk...

Page 103: ...nd password The browser shows a setup screen c Navigate to the screen used to set up port forwarding See your router documentation d Set up port forwarding using the information from the Manual Port M...

Page 104: ...rd voice traffic to the TalkSwitch system by default If required you can map different ports In this case enter the first port in the Starting RTP port box of the VoIP Settings window 4 Map port 69 Ty...

Page 105: ...tension number If the phone is connected to the network and no extension has been configured with the phone s MAC address the phone will bootup with the model number showing in the display Adding the...

Page 106: ...button A MAC Selection window appears and lists TalkSwitch IP phones of the selected type ii Select the MAC address of the IP phone associated to the extension and then click Select You can enter the...

Page 107: ...al Park Unpark Call Pickup any or specific extension Overhead Page Phone Book configuration or User Defined phone For further details see TalkSwitch phone programmable key functions on page 100 3 Opti...

Page 108: ...npark Call Pickup any or specific extension Overhead Page or User Defined phone For further details see TalkSwitch phone programmable key functions on page 100 If the phone has TS 50e expansion module...

Page 109: ...oot It should take no more than 1 minute for boot process to finish During this process the phone contacts the TalkSwitch unit which automatically registers and configures the phone When complete the...

Page 110: ...the same network as the TalkSwitch system and an extension has been configured with the phone s MAC address the system will automatically register and configure the phone When complete the phone will...

Page 111: ...TalkSwitch TS 9112i TS 9133i or TS 480i IP phone to the LAN and used it to select an extension number the Extension type and Type of phone will already be assigned and displayed In this case you will...

Page 112: ...age 82 2 If you set Location to External select the Time Zone that matches the location of the IP phone 3 Ensure the Phone MAC Address is complete The Phone MAC Address will be complete if you connect...

Page 113: ...tension has hot line access enabled In this case pressing the top function key of the TS 9133i or the HotLine softkey of the TS 480i connects to the resource Programming TS 9133i function keys 1 Click...

Page 114: ...r default settings 4 Your key assignments can be saved as a template for programming additional phones See Saving a key assignment template on page 87 Programming the TalkSwitch IP phone as an externa...

Page 115: ...is is 22222 When the TalkSwitch unit configures the phone it changes the password to 23646 which spells admin on the telephone keypad 5 Use the cursor keys to navigate to the Factory Defaults menu and...

Page 116: ...a handset is on a call the call will be terminated when the system resets the base during configuration of the phone NOTE The TS 850i requires version 6 11 or greater of the TalkSwitch management soft...

Page 117: ...e this method i Click the Select button A MAC Selection window appears and lists TalkSwitch IP phones of the selected type ii Select the MAC address of the IP phone associated to the extension and the...

Page 118: ...Options softkey b Choose Insert symbol and then press the OK key c Use the navigation keys to choose the period and then press the OK key 6 Press the Save softkey to accept the changes and then press...

Page 119: ...e second screen which includes the firmware version next to the title SW NOTE If your installation uses repeaters to extend the range of the handsets turn the repeaters off and bring the handsets with...

Page 120: ...on is ringing and show an on hook icon when the extension is available The extension call ID is also be displayed Queue appearance Select a local extension as the resource The corresponding button or...

Page 121: ...h phone by pressing 84 dialing the extension then pressing or the Dial key or softkey Overhead page Do not select a resource Press the button or softkey to connect to an attached external PA system Li...

Page 122: ...e Last name is used with the dial by name directory 4 Select Polycom as the Type of phone and then select the model Choices are Polycom 301 Polycom 320 Polycom 430 Polycom 501 Polycom 550 Polycom 601...

Page 123: ...r the TalkSwitch system See Public IP address on page 35 3 Ensure the router is configured at the TalkSwitch location There should be no need to make any adjustments to the firewall at the remote loca...

Page 124: ...e phone it changes the password to 23646 which spells admin on the telephone keypad 3 Select Admin Settings Network Configuration 4 Select Server Menu and change ServerType to TrivialFTP 5 Select Serv...

Page 125: ...the firmware files Changing the phone Server Address setting to the IP address of the PC with the TFTP program and the firmware files enables the update process On the phone 1 Press the Menu key and...

Page 126: ...s of the TalkSwitch management software The Last name is used with the dial by name directory 4 Select Grandstream as the Type of phone and then select Grandstream GXP 2000 2020 5 Select the language...

Page 127: ...set up a public IP address for the TalkSwitch system See Public IP address on page 35 3 Ensure the router is configured at the TalkSwitch location There should be no need to make any adjustments to th...

Page 128: ...n the screen of the Grandstream phone 2 In a web browser enter the IP address in the Address field 3 Enter the password By default this is admin When the TalkSwitch unit configures the phone it change...

Page 129: ...irectory is C TFTP Root Downloading and extracting firmware files Firmware files for supported IP phones can be found in the support section at http global talkswitch com 1 Download the firmware file...

Page 130: ...N 110 6 Set Firmware Server Path to the IP address of the PC running the TFTP server 7 Scroll to the bottom of the page and click the Update button to save the settings 8 On the following screen clic...

Page 131: ...irectory 4 Select Counterpath as the Type of phone and then select Counterpath Eyebeam 5 Select the language for prompts heard by the user of the extension in the System prompt language list 6 Click t...

Page 132: ...P address on page 35 3 Ensure the router is configured at the TalkSwitch location There should be no need to make any adjustments to the firewall at the remote location See Router port forwarding on p...

Page 133: ...1 window appears 3 Enter the User Details in the Account tab a Set the Display Name to the name for Caller ID b Set the User name to the local extension number c Set the Password to the Password set u...

Page 134: ...box b Select the target domain option 5 Set up the Voicemail tab a Select Check for voice mail b Enter in the Number to dial for checking voicemail field c Enter voicemail number in the Number for sen...

Page 135: ...red The call cascade of the local extension can be configured to transfer unanswered calls to a remote extension The remote extension can be configured to dial the user s cellular phone This way the u...

Page 136: ...unanswered If the system is configured to perform a screened transfer the user is connected to the other extension and asks whether they want the call If so the user dials 4 to complete the transfer I...

Page 137: ...d mode by either pressing on an analog extension phone or 55 on a TalkSwitch IP phone note other brands may use 55 Send or 55 Dial Dial the system password the remote extension number and then 8 the n...

Page 138: ...TalkSwitch unit If you want the caller to hear music on hold while their call is being forwarded to the remote extension do not use the same line connect feature The same line connect feature is not...

Page 139: ...the system will say You have a forwarded call To accept the call press To reject the call press If the user accepts the call the system will route the call to the remote extension If the user rejects...

Page 140: ...The procedure for setting up the notification settings is identical to that described in Local Extension Fax See Notification settings on page 77 Remote extensions and telephone company services See A...

Page 141: ...ent doesn t want to answer calls from the general public but wants to be alerted when important colleagues are on the line His local extension is 111 but you can configure ring group 305 to ring his p...

Page 142: ...ribed below See Setting up call handling on page 67 The Ring Groups page does not have the Do Not Disturb tab The If Extension is busy list in the Busy tab does not have the invoke call waiting option...

Page 143: ...is similar to that described in Local Extension Fax except each general voice mailbox is deactivated by default See Voicemail tab on page 75 The General Voice Mailboxes page allows you to set up gene...

Page 144: ...ea allows you to have the Power Data light on the TalkSwitch unit flash when there is a voicemail message in any mailbox 1 Select the Slowly pulse the Power Data light to indicate new messages checkbo...

Page 145: ...l Memory Usage window shows how much recording time is taken up by voicemail greetings and messages The recording time for internal music on hold voicemail and the auto attendants is shared on the Tal...

Page 146: ...he dial by name directory from these mailboxes 4 Click Reset Mailboxes The greetings messages and passwords and optionally names for the dial by name directory are deleted from the selected mailboxes...

Page 147: ...page allows you to set up access codes for up to 150 people You can restrict local extensions by selecting those that require an access code to make an outside call 1 Select the Permissions page Acti...

Page 148: ...de name associated with the access code and not the access code itself 3 Enter an Access code This is a numeric code that can be dialed using a telephone keypad Each access code works with all restric...

Page 149: ...that contains speed dial numbers and then import them into the system You can also export the speed dial numbers to a csv file Caller ID name tagging can be enabled which will substitute the caller I...

Page 150: ...ditor like Microsoft Notepad or with a spreadsheet program like Microsoft Excel You can then import the speed dial list into the TalkSwitch system Including the speed dial number Each entry in the fil...

Page 151: ...some regions 1 Click Select File The Import System Speed Dial List window appears 2 Select the csv file and then click Open A progress bar appears 3 Click Close 4 Choose File Save to save the importe...

Page 152: ...scientific notation 1 Click Export The Export System Speed Dial List window appears 2 Enter the name of the csv file and then click Save A progress bar appears 3 Click Close Caller ID name tagging The...

Page 153: ...ach telephone line You can also calibrate the TalkSwitch unit to match the telephone lines 1 Select the Telephone Lines page Activate line The Activate Line area allows you to activate a telephone lin...

Page 154: ...lear allows the TalkSwitch unit to release the line after transferring a call from an outside caller to a remote extension You can enable this feature if the Transfer and Clear service will allow a ca...

Page 155: ...wer costs on busy telephone lines Check with your telephone company to see whether line reversal is used and when For example the TalkSwitch unit can send a signal when it Seizes the line The TalkSwit...

Page 156: ...nds Another auto attendant can immediately route the call to a remote extension during Holiday Mode 1 Select a telephone number tab Choices are Main number Distinctive Ring 1 and Distinctive Ring 2 2...

Page 157: ...mediately The system will immediately perform call handling without using the ring sequence Selecting immediately will disable the Edit button and the other ring sequence controls after 1 ring to afte...

Page 158: ...ration your telephone lines have been previously calibrated but are not optimized your telephone lines have been previously optimized and may not require further matching Select one of the calibration...

Page 159: ...s TalkSwitch units on the same LAN that your PC is connected to Use the pull down menu to select the unit you want to optimize lines for Click Connect You can also enter the IP address of the desired...

Page 160: ...T I O N 140 As your TalkSwitch system reboots and proceeds with optimization the Line Optimizer displays progress information When the program reports Calibration Finished you can perform another cal...

Page 161: ...et up unique call handling for each VoIP number Call handling for VoIP numbers is identical to call handling for telephone numbers You can set up call handling for Mode 1 Mode 2 and Holiday Mode If a...

Page 162: ...enabled Phone number The Phone Number area allows you to enter the VoIP number TalkSwitch profile If the TalkSwitch profile is used a VoIP number can be three or more digits long Each VoIP number mus...

Page 163: ...g the receptionist when Mode 1 is active during the day If the receptionist doesn t answer it can start ringing other users as well If there is still no answer it can play an auto attendant The auto a...

Page 164: ...the selected auto attendant go to voicemail Accesses the selected voice mailbox play announcement Plays the selected announcement b If you selected go to auto attendant select the auto attendant You c...

Page 165: ...s extension instead of the name from the caller ID If caller ID entries have phone numbers with overlapping digits the system will use the best longest match to route the call For example the first en...

Page 166: ...ified digits For example you can enter an area code if you want to route long distance calls to a particular extension for faster processing or if you want to route telemarketers with 1 800 numbers di...

Page 167: ...All extensions are selected by default c For each selected extension set when the local extension will start ringing All extensions ring after the first ring by default If you assign a different value...

Page 168: ...ne answers The window enables the Edit button and the other ring sequence controls Setting up caller ID routing with an extension A user can set up caller ID routing with their extension once the call...

Page 169: ...nsion can be restricted to a set of hunt groups in order to reserve telephone lines for high priority users or to control access to VoIP networks See Hunt group permissions on page 64 The TalkSwitch u...

Page 170: ...active by default 3 Enter a name in the Hunt group name box The name will identify the hunt group elsewhere in the TalkSwitch management software Hunt group line assignments The Hunt Group Line Assign...

Page 171: ...th the line after the last hunted line in the hunt group This way telephone lines are used more evenly for outbound calls For example the hunt group has lines 1 2 3 and 4 The last call with the hunt g...

Page 172: ...the original hunt group contains telephone lines and the overflow hunt group contains VoIP lines If the lines within the original hunt group require you to dial 1 before the area code and phone numbe...

Page 173: ...s pressed during the greeting the system hangs up after the caller leaves a message Play an announcement with directions business hours etc The announcement can have the 0 option programmed 9 in some...

Page 174: ...can press either 0 or 9 Activate auto attendant The Activate Auto Attendant area allows you to activate an auto attendant All auto attendants are activated by default 1 Select an auto attendant 2 If...

Page 175: ...twork 3 Select the language in the Language of system prompts list If the caller selects this option they will hear all subsequent prompts in the selected language 4 Select the action If a fax call is...

Page 176: ...sage load a professionally recorded message or erase a message from the TalkSwitch system Recording a new message You can record a new message using a local extension or remote phone 1 Pick up a local...

Page 177: ...d then click Select Wav File Erasing a message You can erase a recorded or loaded message using a local extension or remote phone Erase unused auto attendant messages to free up space for voicemail 1...

Page 178: ...dant Playback section depending on the region callers can press either 0 or 9 Setting up the dial by name directory The dial by name directory allows a caller to find a user s extension number and con...

Page 179: ...available to users as well as callers configure the Dial 0 Routing feature Dial 9 in some regions to connect with the lookup name directory See Dial 9 or 0 routing on page 28 You can delete the names...

Page 180: ...eading digits of premium rate service codes or phone number For example 1900 are the leading digits of 1 900 555 1234 The leading digits used in each country are subject to the national numbering plan...

Page 181: ...o a designated hunt group If ARS is enabled on the designated hunt group the calls are subject to ARS and toll restriction ARS and the 3 Way Calling Conference service The use of the telephone company...

Page 182: ...useful in cases where extension users forget to wait for the telephone line dial tone secondary dial tone when making outgoing calls 2 Select a free table entry to enter new leading digits or edit an...

Page 183: ...Enter Start time 2 Emergency service numbers The Emergency Service Numbers area lists the emergency service numbers that cannot be blocked by toll restriction Auto route selection The Auto Route Sele...

Page 184: ...restrict the hunt groups that a local extension can use 1 Remove the local extension s access to the hunt group See Hunt group permissions on page 64 NOTE If the local extension does not have access...

Page 185: ...detail recording features does not imply any guarantee whatsoever by regulatory authorities your telephone service provider s TalkSwitch or its distributors and resellers with regard to the accuracy o...

Page 186: ...Call Bridge DISA page Using call bridge 1 Call the TalkSwitch system and let the auto attendant answer 2 Dial a hunt group to get an outside line 3 Enter the call bridge password 4 Dial the phone num...

Page 187: ...TalkSwitch system will use the same telephone line to call the third party It will have the telephone company put the user on hold It will then dial the third party s phone number using the same telep...

Page 188: ...o the system menu You can also press to call another outside number using the same hunt group Configure the system by dialing entering the system password and then entering the command When the system...

Page 189: ...line or VoIP number and then hanging up will trigger the call back 7 After the TalkSwitch unit dials an auto call back number or the prompted call back number it will wait for a configurable number of...

Page 190: ...put the user on hold It will then dial the third party s phone number using the same telephone line Once the third party answers the TalkSwitch system will connect the user and the third party Recordi...

Page 191: ...answer 2 Dial 61 and then hang up The system will dial the call back number 3 Press to accept the call back 4 Enter the prompted call back password to enter the system menu From the system menu you c...

Page 192: ...s destination Do not enter a hunt group number Note that the travelling user can change the call back number The new call back number will replace that entered into the Prompted Call Back page 3 To h...

Page 193: ...cted in the Telephone Lines page the Call Back Bridging Access window enables the Allow the use of same line connect by dialing 80 checkbox Select the checkbox to enable hunt group 80 If the user dial...

Page 194: ...n is open you can Save the configuration to a TalkSwitch unit The TalkSwitch unit can be local or at a remote location This is only available if you opened a configuration file Save a new configuratio...

Page 195: ...he Connect to a System Via IP button in the Configuration Selection page 2 Enter the URL IP Address of the TalkSwitch unit and then click OK You can also choose the TalkSwitch system from the address...

Page 196: ...File The File window appears 2 Enter the name of the configuration file and then click Save Save To Location The Save To Location command saves the configuration from the open configuration file to t...

Page 197: ...click OK You can also choose the TalkSwitch system from the address book Retrieve Settings The Retrieve Settings command opens the configuration from the current TalkSwitch unit You can then modify th...

Page 198: ...ox Password See Delete password on page 126 Voicemail Manager Reset Mailboxes See Reset mailboxes on page 125 Firmware Auto Update The Firmware Auto Update command was a legacy feature used by adminis...

Page 199: ...he firmware version number for easy reference e g t611cv42_tftp zip United States and Canada Mexico South America Australasia United Kingdom and Ireland Mainland Europe Middle East and North Africa So...

Page 200: ...are Choose Tools Firmware Auto Update The Automatic Firmware Update window appears 2 Select Enable automatic update of firmware via TFTP 3 In the TFTP Settings TFTP server location field enter the IP...

Page 201: ...TFTP port Use TFTP as the name 69 as the port and UDP as the protocol g Save the changes 5 Download new TalkSwitch update files and extract them to the appropriate directory on the TFTP server typica...

Page 202: ...TalkSwitch website Update Firmware The Update Firmware command shows the firmware version of the TalkSwitch units and the latest firmware version available with the TalkSwitch management software It a...

Page 203: ...mmand allows you to set the audio from the PA jack 1 Choose Options PA Output The Audio Control Options window appears 2 Select the audio that is output from the PA jack Choices are PA announcements R...

Page 204: ...ption if the extension is busy Ring back extension that transferred the call If the extension is busy transfer the call back to the source extension Perform Busy at extension action If the extension i...

Page 205: ...er the call is transferred to a remote extension The telephone line must have the Transfer and Clear service available and selected on the Telephone Lines page See Phone line services on page 134 5 Se...

Page 206: ...k extension that transferred the call If all the extensions are unanswered transfer the call back to the source extension Perform No Answer at extension action If all the extensions are unanswered per...

Page 207: ...The TalkSwitch unit is connected to the same line through a wall jack in the office Therefore the home phone is connected in parallel to the TalkSwitch unit Remote extension 210 is set up to route ca...

Page 208: ...e SIP server registration interval This setting is used if this location is the SIP server for a TalkSwitch VoIP network 1 Select the amount of time between registration messages from the SIP server U...

Page 209: ...n page 36 Clock Preferences The Clock Preferences command allows you to have the TalkSwitch system get the time and date but not the year or time zone from caller ID This allows the system to refresh...

Page 210: ...inuously Call Back The Call Back command allows you to set the number of rings the TalkSwitch unit will allow before hanging up during an auto call back or prompted call back 1 Choose Options Call Bac...

Page 211: ...sets the minimum duration of a DTMF signal that will be accepted by the system when a caller presses a number key on their telephone key pad If the system does not detect some digits try reducing thi...

Page 212: ...imum length sets the maximum accepted duration of a valid Flash Recall signal from a local extension If the system disconnects on genuine Flash Recall signals try increasing the Maximum length If some...

Page 213: ...ion registration interval is the interval for registration messages from IP extensions that are remotely located outside the office 4 The default Starting SIP port is 5000 If required enter a differen...

Page 214: ...s The auto attendant will route the call to the fax machine if the TalkSwitch unit detects two CNG tones Select this if regular calls are being routed to the fax machine Telephone Lines Audio The Tele...

Page 215: ...e lines Click Calibrate Lines The Calibrate Lines window appears The calibration status of your system is displayed at the top of the window next to the information icon You may be informed that one o...

Page 216: ...ration session before launching the TalkSwitch Line Optimizer program b The TalkSwitch Line Optimizer should launch upon exit of the management software You can also launch this program from the start...

Page 217: ...tch system Click Yes As your TalkSwitch system reboots and proceeds with optimization the Line Optimizer displays progress information f When the program reports Calibration Finished you can perform a...

Page 218: ...ls due to echoed digits from cellular phones e g digits 113 are directed to extension 111 try a longer setting If digits are being missed from auto dialers or telephone sets with speed call dialing tr...

Page 219: ...tern Test window appears b Click Test Ring Pattern Call one of the telephone lines After three rings the window will adjust to reflect the results of the test The time is displayed in milliseconds VoI...

Page 220: ...ows you to test the status of each port through the firewall See Router port forwarding on page 36 1 Choose Troubleshooting Firewall Test The Firewall Test window appears 2 Select the services you wan...

Page 221: ...4 Click OK to exit the Logging window Logging Email Software Configuration Logs The Troubleshooting Email Software Configuration Logs window allows you to automatically e mail log files to TalkSwitch...

Page 222: ...r the Case ID supplied by TalkSwitch Customer Support If you use a different e mail client or don t have one configured e g you use a web based e mail service like Hotmail you can manually e mail the...

Page 223: ...a fax Go to a different auto attendant Remain on the line to follow an action programmed for that auto attendant TalkSwitch users can access other options at the auto attendant Call back or call bridg...

Page 224: ...es the ring pattern selected in the configuration The ring group uses the same ring pattern for intercom calls and outside calls Overhead paging Overhead paging is a call from a local extension throug...

Page 225: ...ion is ringing If an auto attendant engages before you are able to pick up the caller can select an option at the auto attendant For your local extension You can answer a call that is ringing your loc...

Page 226: ...ion tab on page 184 Screened transfer 1 Press Flash or Recall to put the caller on hold 2 Dial the extension number you want to transfer to and wait for them to answer If the person at the receiving e...

Page 227: ...er has been parked successfully and into which park orbit 3 Provide the park orbit to the person with the parked call e g Mary there is a call parked for you in 500 While a call is parked your phone w...

Page 228: ...ing group 301 for technical support if they have pressed 5 When a caller presses 5 for technical support they enter the queue immediately Every 60 seconds configurable the caller hears the following p...

Page 229: ...ion There are two different methods for this type of conference call The first method is similar to the one above using only TalkSwitch for the conference function 1 Establish a call with an outside p...

Page 230: ...remote extension rings normally A ring group uses the ring pattern selected in the configuration The ring group uses the same ring pattern for intercom calls and outside calls Overhead paging Overhead...

Page 231: ...below apply when you pick up an extension that is ringing For your local extension You can answer a call that is ringing your local extension 1 If the call went through the auto attendant and call sc...

Page 232: ...he extension is busy or the call not answered the system can perform the call cascade s Busy action or No Answer action or can ring back the extension that transferred the call See Transfer Preference...

Page 233: ...all is answered and ask the recipient if he or she wishes to take the call If the recipient accepts the call press Transfer or xfer to complete the transfer If not press Cancel to return to the caller...

Page 234: ...he other caller on hold hang up then go off hook and press the button that corresponds to the flashing line of the caller on hold If you do not want to take the new call ignore the call waiting beeps...

Page 235: ...ailable Extension appearance Select a local extension as the resource The corresponding button or softkey will display the status of the selected extension and allow you to call the extension with a s...

Page 236: ...age keys Note You can also page a TalkSwitch phone by pressing 84 dialing the extension then pressing or the Dial key or softkey Overhead page Do not select a resource Press the button or softkey to c...

Page 237: ...ny caller ID information A parallel phone can interrupt a telephone call on any of the telephone lines Making and receiving calls Make calls on parallel connected extensions as if TalkSwitch were not...

Page 238: ...o dial the access number 9 wait until it detects a dial tone and then dial your dial up networking number If your modem has problems dialing out use a comma to create a 2 second pause instead of the w...

Page 239: ...ying You have a forwarded call To accept the call press To reject the call press If you reject the call it is routed according to the call cascade option specified next to If a call is rejected from t...

Page 240: ...per mailbox Once a mailbox fills up callers won t be able to leave voicemail messages for that user Therefore users should delete voicemail messages before the mailbox fills up Activating voice mailbo...

Page 241: ...he prompt instructions If a new message is left in a local extension mailbox TalkSwitch plays a stutter dial tone when the handset is picked up not applicable to the TS 850i If the extension supports...

Page 242: ...me The system finds the exact or closest match and plays the recorded name with the extension number giving callers the option to connect to that extension 7 You can transfer a caller to voicemail by...

Page 243: ...while the system is locating their party This prompt explains to callers why there is silence for an extended period of time before connecting to the remote extension This prompt cannot be disabled SW...

Page 244: ...ome regions 81 88 or Same Line Connect 80 3 Enter your account password If you are using Same Line Connect and your line supports the 3 way calling conference service you are prompted to enter the pho...

Page 245: ...then hang up The system will call you back and then prompt you for your password 4 To initiate call back at a new call back number dial 62 on the telephone keypad The system will prompt you for your...

Page 246: ...l or an office where calls are intercepted by a receptionist or switchboard operator When the call back is answered TalkSwitch begins playing your pre recorded message e g Please forward this call to...

Page 247: ...about 6000 calls the oldest records will be deleted and new ones created On a very busy system 6000 records may only cover a couple of days but on a system with less traffic 6000 records may cover mor...

Page 248: ...G CALL DATA RECORDS There are two methods for retrieving CDRs Call Reporting licensed add on application Browser Call reporting The Call Reporting licensed add on application automatically connects to...

Page 249: ...oaded scroll down to the Clear CDR section ANALYZING THE DATA The data can be viewed either through the web interface or downloaded into a spreadsheet e g Excel as a tab delimited text file The log is...

Page 250: ...displayed in 24 hour format HH MM SS 7 Connection This column indicates where the call was for each event This includes auto attendants voicemail extension ringing or queuing Exxx Connected to extens...

Page 251: ...Flash then dial 88 When prompted dial Account Number IP extension press then dial 88 When prompted dial Account Number 12 User If Permissions are enabled this column shows the code name associated wit...

Page 252: ...estination The SIP server is also involved with call termination All VoIP enabled TalkSwitch units have built in SIP servers to manage a TalkSwitch VoIP network but you must designate only one TalkSwi...

Page 253: ...ure the LAN in each location has a reliable high speed broadband connection to the Internet or private IP network The quality of VoIP calls especially on mixed voice and data networks depends on high...

Page 254: ...may be blank because your router has not delivered the IP addresses If so enter the following IP addresses from your LAN administrator a Enter a static IP address for each TalkSwitch unit in the Unit...

Page 255: ...selected the window completes the Current public IP address and sets Public IP address checker server name to checkip talkswitch com This server runs an IP checker application that provides public IP...

Page 256: ...SIP server CONFIGURING THE ROUTER The Router Port Forwarding area of the IP Configuration page displays the type of gateway device i e the type of router the IP address of the gateway i e router and...

Page 257: ...d The browser shows a setup screen c Navigate to the screen used to set up port forwarding See your router documentation d Set up port forwarding using the information from the Manual Port Mapping win...

Page 258: ...TCP to the TalkSwitch unit acting as local proxy Port 8484 allows the TalkSwitch system to configure TalkSwitch IP phones as external IP extensions 6 Map port 9393 Type TCP to the TalkSwitch unit act...

Page 259: ...e following steps 1 Add the external IP extension as described in Adding IP phones on page 81 Procedures are available for adding TalkSwitch Polycom Grandstream Counterpath and selected other phones d...

Page 260: ...rk with two locations Calls between the offices are routed over the Internet and local calls are routed over the traditional telephone network Figure 19 TalkSwitch VoIP network Five VoIP numbers are a...

Page 261: ...t Profile TS which is for configuring the TalkSwitch profile 4 Select the This TalkSwitch location is the proxy registrar check box 5 Set Registrar authentication to Yes digest This restricts access a...

Page 262: ...eave the This TalkSwitch location is the proxy registrar check box cleared 5 Enter the Current public IP address or Fully qualified domain name FQDN of the SIP server into the Proxy registrar server n...

Page 263: ...lkSwitch VoIP network No hunt group number is required Longer VoIP numbers can also be used but the user must first dial a hunt group number To assist in assigning VoIP numbers for your network use th...

Page 264: ...See Setting codec options on page 247 2 VoIP calls use extension names for caller ID by default You can set the source for VoIP caller ID at each location The same setting will be used by the TalkSwit...

Page 265: ...dials the hunt group number associated with the service provider profile and then dials the phone number The TalkSwitch unit routes the call over the Internet to the service provider If the outside p...

Page 266: ...ing to the service provider s SIP server 1 Start the TalkSwitch management software 2 Select the VoIP Configuration page 3 Select a Profile SP 1 to SP 4 which are for configuring service provider prof...

Page 267: ...fied VoIP service provider visit the support section at http global talkswitch com to access the service configuration guide for your VoIP service provider The service configuration guide lists the su...

Page 268: ...D Enabling VAD reduces voice bandwidth when no speech is detected and reduces transmission of background noise We recommend disabling VAD to keep bandwidth available for speech CONFIGURING VOIP NUMBER...

Page 269: ...nd the other hunt groups use telephone lines You can modify these default settings as required If you are using multiple service provider VoIP networks set up a hunt group for each service provider A...

Page 270: ...all outgoing VoIP calls To use the First name and Last name from the Local Extension Fax page set up for each extension select Use Extension Names in caller ID information for all outgoing VoIP calls...

Page 271: ...pire This confirms the TalkSwitch system is registered with a SIP server 1 Select the VoIP Configuration page 2 Click View All Registrations The Registration status window appears 3 Choose All Registe...

Page 272: ...odems DSL modems and VoIP devices If the power goes out at the Internet Service Provider no VoIP calls can be made Calls can still be placed over the telephone lines Can a firewall prevent VoIP calls...

Page 273: ...affect VoIP Network Address Translation NAT allows multiple devices to share the same external IP address to access resources on the Internet NAT is typically used to allow all the devices in a subscr...

Page 274: ...change There are companies on the Internet who can provide you with a domain name that will work even if your IP address changes Such companies are www dyndns org hn org or www no ip com Please consu...

Page 275: ...artment building at a specific address You need to specify the apartment number as well as the address of the building so the mail can reach the correct final destination TALKSWITCH VOIP NETWORK ADMIN...

Page 276: ...Sync TalkWorks digital camera software or others These programs tend to occupy COM ports making them unavailable for other programs I am unable to configure TalkSwitch using a touchtone phone 1 You ca...

Page 277: ...sed to record your auto attendant can affect the quality of your recording Try recording the auto attendant from another extension telephone The auto attendant answers calls before any of the extensio...

Page 278: ...ing your call by pressing followed by your extension number Music on hold Callers hear the One moment please message and then total silence when the auto attendant transfers their call to an extension...

Page 279: ...nnected with another fax machine modem If you set up the Action Performed After Auto Attendant Playback area the fax call may time out before it reaches your fax extension If you have a long auto atte...

Page 280: ...other TalkSwitch unit s 1 Check your LAN connections Are you able to communicate with another extension on the other unit 2 Check the unit ID of each unit If the lights on one or more units are flashi...

Page 281: ...itch has all proper settings in the IP Configuration and VoIP Configuration pages 3 Ensure the number you are dialing is registered with your TS proxy registrar Go to the VoIP Configuration page and c...

Page 282: ...or products purchased in the U S or Canada 1 Contact your reseller and obtain a WarrantyReturn Authorization WRA number if required If you bought the product directly from TalkSwitch you can obtain th...

Page 283: ...ility Replaced or repaired product is warranted to be free from defects in material or workmanship for the remainder of the limited warranty period of the originally purchased Product We trust your Ta...

Page 284: ...s 410 419 420 429 430 439 440 449 VoIP numbers There are 50 VoIP numbers for a TalkSwitch VoIP network 250 299 Ring groups There are ten ring groups for the entire system 300 309 Keys Function perform...

Page 285: ...ion Call pick up at a specific extension Dial from dial tone to pick up a call ringing at another extension Flash or Recall Hold 7 Press Flash 7 or Recall 7 to cycle through queued calls on a first in...

Page 286: ...t VoIP number Rings the VoIP number e g 250 There are 50 VoIP numbers in a TalkSwitch VoIP network 3 digit ring group Rings all the extensions in the ring group e g 301 There are ten ring groups for t...

Page 287: ...sage 1 to 4 7 and auto call back number Play auto call back announced message 1 to 4 65 Record prompted call back announced message 065 Erase prompted call back announced message 75 Play prompted call...

Page 288: ...ed from one extension to another the caller ID will also be passed on The TalkSwitch unit can use the time stamp from the caller ID to set its internal clock Analog extension telephone sets connected...

Page 289: ...d with automatic route selection ARS or toll restriction The TalkSwitch unit cannot route or block calls established through 3 Way Calling Conference TalkSwitch is compatible with a variety of 3 Way C...

Page 290: ...call Some services and systems require a Flash or Recall signal for activation For example a Key telephone system PBX or telephone company service may require a Flash or Recall signal To generate a Fl...

Page 291: ...ns telephone companies may use line reversal signaling to improve call handling on busy telephone lines TalkSwitch units support various forms of line reversal and allow per line configuration of serv...

Page 292: ...l power is restored We recommend that a telephone that does not depend on mains power be available for emergency use Mode scheduling and power interruptions When the power supply to TalkSwitch has bee...

Page 293: ...equipment should only be connected to an approved power supply of the type described in the operating instructions or marked on the equipment Use only the power adapter supplied with TalkSwitch 7 Dama...

Page 294: ...including interference that may cause undesired operation of the device FCC Part 15 This equipment has been tested and found to comply with the limits for a CLASS B Digital Device pursuant to Part 15...

Page 295: ...on to your local telephone company The REN is used to determine the quantity of devices that may be connected to the telephone line Excessive RENs on the telephone line may result in the devices not r...

Page 296: ...Directive 2002 95 EC The RoHS directive provides for restriction or elimination of the following substances Lead mercury cadmium hexavalent chromium polybrominated biphenyls PBB and polybrominated di...

Page 297: ...intended to operate TalkSwitch shall not have any obligation to repair or replace product until the Customer returns defective product to TalkSwitch Any replacement product may be either new or like n...

Page 298: ...ormation indicated abovewill result in the package being refused 2 Include a copy of your proof of purchase and a written explanation of the problem this will enable us to expedite your repair 3 Attac...

Page 299: ...4vs 848vs Telephone lines FXO 4 4 4 8 8 8 Analog extensions FXS 8 8 8 4 4 4 VoIP ports 0 4 8 0 4 8 VoIP numbers 0 12 24 0 12 24 Local extensions Analog and IP 16 16 16 16 16 16 LAN interface RJ 45 Eth...

Page 300: ...pending on region True sine wave Total ringing load 5 REN Connector type RJ 11 2 pin Trunk type Loop start Interface impedance Configurable 600 600 complex 900 900 complex Ringing impedance 3 900 Ring...

Page 301: ...with UL and CSA Reduction of Hazardous Substances RoHS Directive 2002 95 EC VoIP Features models with VoIP lines only Embedded SIP server and user agents Integrated registrar Fax tone detection RTP G...

Page 302: ...specific written prior permission MIT makes no representations about the suitability of this software for any purpose It is provided as is without express or implied warranty B 2000 2003 Intel Corpor...

Page 303: ...identified as the RSA Data Security Inc MD5 Message Digest Algorithm in all material mentioning or referencing this software or this function License is also granted to make and use derivative works p...

Page 304: ...ption any later version This library is distributed in the hope that it will be useful but WITHOUT ANY WARRANTY without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE...

Page 305: ...our wires How each phone jack is wired to the loops will determine if the phone jack is on Line 1 or Line 2 This document describes single and two line wiring configurations Many of the processes can...

Page 306: ...e located near the fuse box Wiring The box will contain at least four posts used to branch the incoming wiring to the internal phone wiring The RED post should have all the RED wires attached to it th...

Page 307: ...ely on phone company features for any enhancements Choose a wiring method Option 1 or Option 2 below that best suits your needs OPTION 1 TalkSwitch phones separate from home phones Advantages Easy to...

Page 308: ...line phone cords 2 pins Using a two line phone two line phone cord 4 pins Connecting to TalkSwitch rear panel wall jack to TalkSwitch L1 This shows a single line from If you have two lines you will ne...

Page 309: ...e phones including voicemail call cascade mode scheduling call forwarding etc Suitable for one or two incoming phones lines Disadvantages Requires a little more wiring and additional cabling Re wiring...

Page 310: ...nsion block 1 Add an extension block next to the demarcation point 2 Connect the house loops and the phone cable from the demarcation point to the posts of the extension block D E 111 112 113 114 114...

Page 311: ...ne phone cable from the demarcation point to jack L1 rear panel To extension block use a single line phone cable from jack E4 Ext 113 To fax machine optional from jack E3 Ext 112 To phone from jack E2...

Page 312: ...u are away TalkSwitch offers automatic call back and prompted call back Call bridge Allows you to make long distance calls from anywhere in the world over your PBX using an access number and an author...

Page 313: ...Direct Inward System Access Allows you to make long distance calls from anywhere in the world over your PBX using an access number and an authorization code Also known as call bridge in some regions...

Page 314: ...rogram action or feature is activated IETF Internet Engineering Task Force Develops and promotes Internet standards like TCP IP and SIP protocols Intercom A dedicated voice service within a specified...

Page 315: ...mission over telephone lines and vice versa Modes TalkSwitch supports different time and day modes of operation providing different call management depending on the current mode of operation Monitor T...

Page 316: ...ones RJ 45 Registered jack 45 connects to an 8 wire telephone line It is generally used with networking applications Rollover Rollover Hunt is a phone company feature that allows calls to be forwarded...

Page 317: ...es datagrams uPnP Universal Plug and Play Allows networked devices to connect seamlessly in home and corporate environments using Internet based communication standards USB Universal Serial Bus USB co...

Page 318: ...dant check box 154 Activate Auto Call Back area 169 Activate Auto Call Back check box 169 Activate Automatic Route Selection area 162 Activate Automatic Route Selection check box 162 Activate Extensio...

Page 319: ...area 192 Audio Control Options window 80 183 Authentication area 49 Auto attendant Receiving calls with 203 Receiving calls without 203 Troubleshooting 257 Auto attendant label box 154 Auto attendant...

Page 320: ...ieving 207 to an extension ring group 208 Call Reminder Timers window 188 Call Reporting 56 Call routing troubleshooting 258 Call transfer from an analog extension 206 screened transfer 206 troublesho...

Page 321: ...Options window 79 Configure Notification Options button 79 Configuring external IP extension 89 98 IP extension 96 Router 236 Connect to a Different System button 23 175 Connect to list 28 Connect to...

Page 322: ...ck box 134 Distinctive ring 2 check box 134 Do not disturb cascade 72 Do not disturb mode setting 73 Do Not Disturb tab 72 E Edit button 170 173 Electrical shock XVI Email Address box 228 Email addres...

Page 323: ...leshooting 259 Fax over IP area 194 File menu 174 File window 176 Firewall Test window 200 Firmware Upgrading 6 Firmware detected 182 Firmware file 182 Firmware update files Posting on your server 179...

Page 324: ...is extension list 70 If a fax call is detected list 155 If all lines are busy in this hunt group list 152 If being used with another PBX area 186 If busy or not answered after list 68 If Do Not Distur...

Page 325: ...VoIP Lines area 193 IP Extensions window 193 IP phones Adding 81 Isolation XVII K Keep Alive Settings window 52 Key assignment template Saving 87 Using 88 Keys 87 93 L Label box 169 LAN Connecting 10...

Page 326: ...tory Setting up 158 M MAC Address 86 97 MAC address 61 MAC Selection window 60 61 86 92 97 Mailbox data Viewing 125 Mailbox Greeting area 76 Mailbox Setting area 124 Mailboxes Resetting 125 Main numbe...

Page 327: ...ion Settings area 77 Notification Settings button 78 Notification Settings window 78 Notify the pager remote phone after receiving list 124 NTP server box 33 NTP Server tab 33 Number box 142 Number of...

Page 328: ...86 Permissions page 127 Phantom rings area 192 Phone Line Services area 134 Phone notification 78 Phone Number area 142 Phone number box 78 129 142 Phone number used for TalkSwitch VoIP caller ID list...

Page 329: ...hentication list 49 Registrar entries Viewing 53 Registrar Entries window 53 Registrar server name box 53 Registration status Viewing 54 Registration Status area 143 Registration Status window 54 Regu...

Page 330: ...dow 122 Setting Codec options 55 do not disturb mode 73 PBX extension length 159 Unit ID 17 Setting up Automatic route selection 162 Dial by name directory 158 Music on hold 15 POP3 service with Micro...

Page 331: ...ies window 31 TalkSwitch Firmware Update window 182 TalkSwitch management software Installing 5 Starting 22 Upgrading 6 TalkSwitch memory cards 19 Talkswitch Network window 26 TalkSwitch Phone Program...

Page 332: ...b 184 To Remote Extension tab 184 To Ring Group tab 186 Toll restriction 160 Bypassing 164 Setting up 162 Transfer and Clear area 185 Transfer and Clear check box 134 Transfer and Clear service 185 Tr...

Page 333: ...ment template 88 V Verifying the connections 21 View Blocked IP Addresses 200 View Mailbox Data button 125 View Registrar Entries button 53 View Registration Status button 54 Viewing Mailbox data 125...

Page 334: ...I N D E X 314 W When a call is answered list 70 When listening to voicemail messages always start with list 124 When matched perform the following list 146...

Reviews:

No comments

Related manuals for owner friendly

Voxx 250-9900 Installation Manual preview
250-9900
Brand: Voxx Pages: 7
DataSafe HX Series Installation, Operation And Maintenance Instructions preview
HX Series
Brand: DataSafe Pages: 4
Yealink T21 Quick Reference Manual preview
T21
Brand: Yealink Pages: 2
Wallenstein GE Series Operator'S Manual preview
GE Series
Brand: Wallenstein Pages: 48
Valor Legend G3 Installation Instructions Manual preview
Legend G3
Brand: Valor Pages: 6
Valor L1 Series Nstallation Instructions preview
L1 Series
Brand: Valor Pages: 6
Valor Portrait Series Installation Instructions Manual preview
Portrait Series
Brand: Valor Pages: 6
Valor L1 Series Installation Instructions Manual preview
L1 Series
Brand: Valor Pages: 10
IAG IAG-ENG-5003BK Instructions preview
IAG-ENG-5003BK
Brand: IAG Pages: 3
Carcomm CNM-71 Quick Start Manual preview
CNM-71
Brand: Carcomm Pages: 2
Whispbar K392W Fitting Instructions For Basic Carrier preview
K392W
Brand: Whispbar Pages: 14
C&TT WCS-211 User Manual preview
WCS-211
Brand: C&TT Pages: 19
Filmcity FC-03 Instruction Manual preview
FC-03
Brand: Filmcity Pages: 9
Rightline Gear Car Top Duffle Bag Setup Manual preview
Car Top Duffle Bag
Brand: Rightline Gear Pages: 2
Bioenno Power BLF-1250A Instructions For Use preview
BLF-1250A
Brand: Bioenno Power Pages: 2
Lafferty 919155SS Installation & Operation Instructions preview
919155SS
Brand: Lafferty Pages: 4
A&D OP-03 Instruction Manual preview
OP-03
Brand: A&D Pages: 68
Omni Ultraviolet UV WAND SANITIZER Manual preview
UV WAND SANITIZER
Brand: Omni Ultraviolet Pages: 5

Brands by name

Popular brands

Load more brands