ACD & UCD Groups
100 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)
Wrap-Up Code - for ACD Group
ACD & UCD Groups: Wrap-Up Code - for ACD Group
#1977
After an ACD incoming call has been completed, information about the call can be sent to the Call Center. This information
provides the option of categorizing each call. The types of information that can be sent to the Call Center and the relevant
codes are defined system-wide.
To activate the Wrap-Up Code:
Dial the entire procedure in a single block sequence.
1. After the ACD call is completed, hang up.
2. Dial Wrap-Up feature code #1977.
3. Dial the required wrap-up code (four digits).
4. Press
OK
or
[Send]
.
5. Listen for the confirmation tone.
6. Press
SPKR
to hang up.
Use this table to create a list of Wrap Up Codes and their description (See your supervisor for a list of codes).
Wrap-up Code
Description