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ACD & UCD Groups

94 T328 Executive IP Phone User Guide (Coral IPx/FlexiCom)

ACD & UCD Groups

An ACD/UCD group is a number of stations operating together for the purpose of automatic call distribution.

The ACD/UCD groups form the building blocks of modern call centers. The Automatic/Uniform Call Distribution
Systems improve incoming call handling by queuing and routing callers. They are used in businesses handling a large
volume of incoming calls. ACD/UCD systems prevent sending a busy tone to incoming callers. A recording encourages
callers to wait rather than ring elsewhere.

The incoming calls are distributed among a group of agents. Agents can log in or out of the group. When all lines are in use,
an announcement plays for callers waiting in queue. If the queue is full, calls are routed to a predetermined phone number.

Calls incoming to an ACD/UCD group are answered by free agents, according to system-wide defined rules. The most
common ACD rule enables the longest waiting call to be answered by the agent who has been waiting for a call for the
longest period of time. UCD groups do not provide call distribution to the longest waiting staff. The UCD system
automatically delivers each incoming call to the next available agent.

The following ACD/UCD features are available:

FEATURE ............................................................................ PAGE
LOAD ID - FOR ACD GROUP

............................................... 95

LOG-IN/OUT - FOR A SINGLE ACD GROUP

...................... 96

PRIMARY LOG-IN - FOR ACD GROUP

............................... 97

RELEASE/RESUME FROM ALL GROUPS

.......................... 98

RELEASE/RESUME FROM A UCD GROUP

....................... 99

WRAP-UP CODE - FOR ACD GROUP

................................. 100

WRAP-UP TIME ON/OFF

....................................................... 101

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Summary of Contents for T328

Page 1: ...T328 IP Telephone User Guide Coral Version 16 Creating a new world of IPportunities Document Edition 1 0 ...

Page 2: ......

Page 3: ...reof nor for the rights of third parties which may be effected in any way by the use thereof Any representation s in this document concerning performance of the Manufacturer s product s are for informational purposes only and are not warranties of future performance either express or implied The Manufacturer s standard limited warranty stated in its sales contract or order confirmation form is the...

Page 4: ......

Page 5: ...erating the Phone 11 Phone Display 12 Using the T328 Fixed Function Keys 15 Configuration Options 17 Making Calls 22 Receiving Calls Answering Calls 31 Ending Calls 32 Using the Address Book Options 33 User Accounts 36 Phone Information Parameters 37 Network Settings 39 Configuring Phone Items via the Web 40 Status Page 41 Account Page 44 Network Page 46 Phone Preference Page 47 Phone Features Pag...

Page 6: ...se Resume from All Groups 98 Release Resume from a UCD Group 99 Wrap Up Code for ACD Group 100 Wrap Up Time On Off 101 Activation Code 102 Anonymous Calls 103 Answering Calls 104 The following features are available 104 Auto Redial 105 Boss Groups 107 Call Forward 108 Privacy 110 Call Forward 111 Call Return 119 Caller Blocking 121 Camp On 122 Call Back 122 Cancellation Code 123 Canned Messages 12...

Page 7: ... 176 Malicious Call Trace Printout 178 Message 179 Answering 179 Message 182 Leaving 182 Cancellation 183 Mute Microphone 184 Night Answer Central Bell UNA Pickup 185 Page Queue 186 Paging 187 Public Address 187 Voice To Single Keyset 188 Zone To Keyset Group 189 Park 190 Passcode 193 Phone Dial Lock 195 Pickup Group Directed 196 Programmable Buttons 199 Receiving Calls Answering Calls 209 Relay A...

Page 8: ...Table of Contents TOC ivT328 Executive IP Phone User Guide Coral IPx FlexiCom Volume Adjustment 228 Waiting Calls Receiving 230 Wakeup 231 Appendix A Glossary A 1 Appendix B Tones B 1 ...

Page 9: ... actually installed Note Coral features are subject to COS authorization and some features require a later Coral Main Software version For more information contact your system administrator Additionally this guide provides a full description of the capabilities and operation of the T328 Executive IP Phone IP terminals which are based on Session Initiation Protocol SIP A phone overview is presented...

Page 10: ...s guide Symbols Description Activation Code see Activation Code on page 102 Cancellation Code see Cancellation Code on page 123 Convention Description Fixed key figures might be used to represent the actual fixed or navigator keys Station Features on page 91 References to items in this book or other books are indicated in italics type FORWARD Fixed function keys are displayed in narrow Bold text 3...

Page 11: ...ated Documentation Refer to the following documentation as required for information regarding the operation of your T300 Series telephone T300 Series Installation Administration and Hardware Reference Manual Program Interface and Database Reference Manual Version 16 or higher ...

Page 12: ...rd No Answer External 17708 Call Forward Timed 1984 Call Forward Timed External 17709 Privacy 186 or 6 Call Forward All Calls 141 or 8 All Calls External 17702 Busy 140 Busy External 17701 No Answer 142 No Answer External 17703 Busy No Answer 147 or 2 Busy No Answer External 17705 Timed 1985 Timed External 17704 Undefined Station 17717 Call Hold HOLD fixed key or HOLD Call Park 183 or 79 or 7 Call...

Page 13: ... a new call 1 Call transfer 2 Call divert to Coral station 3 Enabling Voice Mail IVR commands 4 Call divert to desk phone 5 Call Recording Help Requesting 6 Follow Me Internal External 189 Follow Me External 17713 Freedom IRSS 17714 Placing a new IRSS call 1 Call transfer 2 Call divert to Coral station 3 Enabling Voice Mail IVR commands 4 Call Recording Help Requesting 6 Group Calls 5600 5849 Add ...

Page 14: ...Pick Up 192 or 78 Page _Q 7060 7069 Paging Announcing Public Address 7074 7079 Voice To Single Keyset 191 or 3 Zone To Keyset Group 7300 7309 Passcode Change 179 Phone Dial Lock 148 Programmable Buttons MENU DSS Keys Relay Accessory 7086 7091 Reminder Request 172 Ring Adjustment MENU Ring Tone Room Status 7026 7041 Security Line 17700 Speed Dialing Programming Private Library 193 Time Date MENU Ti...

Page 15: ...e Coral IPx FlexiCom Phone Overview The following pages provide a general overview of the T328 Executive IP Phone s hardware and software options See the Station Features section beginning on page 91 for a complete list of the phone s station features ...

Page 16: ...FlexiCom T328 Front View T328 Front View Volume button 10 User programmable keys with removable faceplate Navigator keys and OK button Dial pad key pad Handset Speaker Graphic display 4 Soft keys Message Waiting Indicator _ 8 fixed function keys 6 Account buttons ...

Page 17: ...Phone Overview 3 T328 Executive IP Phone User Guide Coral IPx FlexiCom T328 with optional X338 Front View T328 with optional X338 Front View ...

Page 18: ... to the item description in this User Guide Graphic Display Displays pertinent calling menu line information based on the phone status e g idle busy dialing Display size 320 x 160 pixels with 4 level grayscale and back light Note The back light is lit when the phone rings or when any key is pressed It turns off shortly after the phone becomes idle Handset Works as a typical phone handset Headset N...

Page 19: ...s used to directly activate the feature option Feature options change depending on the phone status or menu request X338 Optional expansion module used to add additional programmable buttons to the phone These programmable buttons may be configured from the phone or from its Web page Up to three expansion modules can be connected in a daisy chain with 38 programmable buttons on each module Volume ...

Page 20: ...Phone Overview 6 T328 Executive IP Phone User Guide Coral IPx FlexiCom T328 Bottom View T328 Bottom View ...

Page 21: ...Phone Overview 7 T328 Executive IP Phone User Guide Coral IPx FlexiCom T328 with optional X338 Bottom View T328 with optional X338 Bottom View ...

Page 22: ...s available in your immediate vicinity Connect your PC s LAN wire to this connection socket while the phone is connected to the LAN WAN Power Adapter Input Used to connect the AC power adapter to the phone to supply the required DC power when PoE is unavailable Note An AC power adapter supplying 5VDC 2A maximum is required It is not supplied with the phone and must be ordered from the manufacturer...

Page 23: ... connected to the LAN WAN via the phone The phone is always active even when the PC is turned off CAUTION The phone is not shipped with an AC power adapter The ONLY AC power adapter that may be used with the phone is one purchased from the manufacturer The use of any other AC power adapter will void the warranty ...

Page 24: ...328 Executive IP Phone User Guide Coral IPx FlexiCom Desk Mounting Desk Mounting The phone can be desk mounted when required Note For full instructions regarding desk mounting refer to the T300 Series Installation Manual ...

Page 25: ... features which may be activated from your phone The T328 Executive IP Phone can be user configured using the phone s configuration options accessed by its soft keys or configured online using the phone s own web pages accessed by its IP address using your computer browser Additionally the phone may hold different user profiles up to six accounts ideal for call centers where operators may change d...

Page 26: ...y The phone s idle display shows the date and time as well as the phone s extension If your phone is configured with more than one account press the right navigator key to display the required extension The T300 Series phones are SIP based requiring them to be registered by a proxy server in order for you to be able to dial When the phone is properly registered an Idle call icon is displayed next ...

Page 27: ...yed to the left of the date and time line Table 1 Phone Display Icons Icon Name Description Idle Displayed when the phone is onhook idle state and ready to dial or accept calls Registered Failed Displayed when phone is not registered with the proxy server No Coral calls may be placed or received however pure SIP calls may proceed Registering Displayed when the phone is registering Call In Progress...

Page 28: ...ne Web page Making Call Displayed when there is an outgoing call Call Forward Displayed when an incoming call is fowarded to another number Do Not Disturb Displayed when the phone s DND feature is activated via the DND soft key Auto Answer Displayed when the phone is in Auto Answer mode Call In Indicates that the call was incoming History Call Out Indicates that the call was outgoing History Call ...

Page 29: ...s equipped with eight fixed function keys that allow you to activate features quickly from your phone panel Table 3 Fixed Function Key Descriptions Feature Icon Feature Name Description See Message Used to access your voicemail The button lights when there is a message Message on page 179 Conference Used to create 3 way conference calls Conference on page 128 ...

Page 30: ...l Used from idle to redial the last number dialed Last Number Redial on page 173 Headset Used to converse when using a headset When this button is pressed a dial tone is obtained Pressing again ends the call The button lights when the phone is placed in Headset mode Hold Used to hold calls when necessary Hold on page 168 Transfer Used for transferring calls Transfer on page 224 Speaker Used to con...

Page 31: ...rief Description Via phone soft keys Via phone web pages 1 Status 1 2 3 4 IP Address MAC Address Firmware More Describes the phone s connection and configuration information such as IP addresses MAC number and the phone s software version as well as other phone status information Phone Information Parameters on page 37 Status Page on page 41 2 Features 1 Call Forward Allows you to activate deactiv...

Page 32: ...ou to immediately access a pre defined destination upon lifting the handset or pressing the Speakerphone button To define a Hot Line using the phone s configurationoptions on page 171 Hotline Number on page 54 Phone Features page 6 Anonymous Call Allows you to activate deactivate Anonymous the Call and Anonymous Call Rejection features Anonymous Calls on page 103 Anonymous Call on page 45 Account ...

Page 33: ...222 Time Zone on page 49 Phone Preference page See also Primary NTP Server Secondary NTP Server Daylight Saving Time and Time Format Phone Preference page 3 Ring Tone Allows you to choose between predefined Ring types As you scroll between the ring types the particular ring is sounded Ring Adjustment on page 213 Ring Type on page 50 Phone Preference page 4 Phone Volume Allows you to define differe...

Page 34: ...ence Manual for details 4 Messages 1 Voice Mail Allows you to define your voice mail number for quick access to your mailbox via the Message button or the Connect soft key To define your voice mail number on page 180 2 Text Message for future use 5 History History Offers a Call Log list of the phone s dialed missed or received calls History on page 165 History soft key on idle screen Table 4 Phone...

Page 35: ...st Enables you to black list up to 30 contacts Calls from these contacts are blocked Caller Blocking on page 121 3 Company List Enables you to access your company s phone book Using the Address Book Options on page 33 Contacts Remote Phone Book Page on page 81 Exit Allows you to exit the configuration options and return to the idle screen This is accomplished by pressing the Exit soft key Alternat...

Page 36: ... Send on page 217 Express Dialing Some systems may have Express Dialing programmed for your phone whereby the system recognizes a certain dial pattern and immediately sends the digits without you having to wait or manually perform the Sending Dialing Methods Different dialing methods based on whether certain phone features are operated allow the user a greater array of dialing methods These method...

Page 37: ...l external dial numbers as well as Coral Private and Public Dial numbers For Private Libraries See Programming Coral Private Libraries on page 218 Speed Dialing 1 Press the preprogrammed Speed Dial DSS key 2 Send the digits See Speed Dialing on page 221 Address Book Contact List Black List Company List 1 Press Directory 2 Scroll to the required list using the up down navigator keys 3 Press Enter 4...

Page 38: ...ial on page 173 History 1 Press History 2 Scroll to the required number using the up down navigator keys 3 Press Send or to dial the selected dial number Pressing History displays All Calls Use the left right navigator keys to sort according to Dialed Calls Received Calls Missed Calls or Forwarded Calls See History on page 165 Table 5 Phone Dialing Methods Dialing Method Procedure Comments ...

Page 39: ...ld or Conference Hold Used to place called party in a hold state You may continue to dial another party while the first party is in Hold see Hold on page 168for further details Tranfer Used to transfer calls You may continue to dial another party while the first party is in Hold see Transfer on page 224 for further details Conf Used to establish a 3 way call for further details End Call Used to di...

Page 40: ... 26 T328 Executive IP Phone User Guide Coral IPx FlexiCom Making Calls During the call the elapsed time is displayed on the screen During a Call You called station 8708 You have been conversing for 1 minute and 48 seconds ...

Page 41: ...al operation If a message returns frequently notify system manager Table 6 SIP Phone Response Messages Status Code Response Type Description 100 199 Provisional Informational The result of the call cannot be determined because the call process did not finish yet 100 Trying 180 Ringing 181 Call is being forwarded 182 Queued 183 Session progress 200 299 Succesful The call was processed successfully ...

Page 42: ...nd User not found 405 Method not allowed 406 Not acceptable 407 Proxy authentication required 408 Request time out Couldn t find the user in time 409 Conflict 410 Gone The user existed once but is not available here any more 411 Length required 413 Request entity too large 414 Request URI too large 415 Unsupported media type 416 Unsupported URI Scheme 420 Bad Extension Bad SIP Protocol Extension u...

Page 43: ...est Terminated 488 Not Acceptable Here 491 Request Pending 493 Undecipherable Could not decrypt S MIME body part 500 599 Switch Error You dialed a valid number but the switch failed to complete the call Try the number again 500 Server Internal Error 501 Not Implemented The SIP request method is not implemented here 502 Bad Gateway 503 Service Unavailable 504 Gateway Server Time out 505 SIP Version...

Page 44: ...FlexiCom Making Calls 600 699 Global Failure The call cannot be processed under any circumstances Try another number 600 Busy Everywhere 603 Decline 604 Does Not Exist Anywhere 606 Not Acceptable Table 6 SIP Phone Response Messages Status Code Response Type Description ...

Page 45: ...peaker button Press the flashing preprogrammed line key see page 199 When using a headset press the unlit HEADSET fixed key see figure below Note See also Waiting Calls Receiving on page 230 The following soft key features are available during the ring state Answer Press the Answer soft key to answer the call using your speakerphone Forward Press the Fwd soft key to forward the call to another sta...

Page 46: ... Calls Ending Calls After you have finished your conversation you may end the call and return to idle state using any of the following methods Return the handset to its cradle Press End Call to end the call Press the Speakerphone button during a handsfree conversation see figure below ...

Page 47: ... Web page see Contacts Local Phone Book Page on page 78 for details To search for and call a contact via your phone 1 Press Directory and use the navigator keys to scroll to the required list Contact List or Black List 2 Press Search 3 Enter a partial string or the full name of the contact see page 35 by pressing the appropriate dial pad keys 4 Press OK 5 Use the up down navigator keys to select t...

Page 48: ...a your phone 1 Press Directory and use the navigator keys to scroll to the required list Contact List or Black List 2 Press Enter to open the list and use the up down navigator keys to scroll to the required entry or Press Search to search for the contact that you want to delete and press Ok 3 Press Option Delete and then Ok The Delete Selected Cancel Ok warning is displayed 4 Press Ok to delete t...

Page 49: ... keys Character selector soft key abc or ABC or 123 Used to define the type of characters that are used to enter the name or number Pressing this soft key once twice and then again causes it to change cyclically Ab3 When this soft key is displayed all alphanumeric characters can be entered abc When this soft key is displayed lowercase letters can be entered ABC When this soft key is displayed uppe...

Page 50: ...o six different SIP User Accounts The first account that is enabled is always the default account that appears on the phone s idle display Your phone accounts must be configured on line by your system administrator before you can operate them Note Only Administrators with Admin username and password can enable disable accounts ...

Page 51: ... currently using is listed with these information parameters You may use the IP address in the Address bar of your Internet browser in order to access the phone Web page To display the Phone Information Parameters 1 Press Menu or the OK button and select 1 Status 2 Use the up down navigator keys to choose the required parameter The information parameters are described in Table 7 Table 7 Phone Info...

Page 52: ...ed as a router LAN Subnet displays the subnet mask when the phone is defined as a router Gateway displays the phone s default gateway IP address Pri DNS displays the phone s primary DNS server s IP address Sec DNS displays the phone s secondary DNS server s IP address 2 Phone Product Name displays the phone model name Hardware displays the phone s hardware version Firmware displays the phone s sof...

Page 53: ...4 Enter the Admin password and press Confirm 5 Use the up down navigator keys to select 2 Network and press OK 6 The Network page displays the following options use the navigator keys to scroll and OK to select WAN Port Option Allows you to choose between defining a static IP address for your phone or receiving an IP address from the DHCP server DHCP Choose DHCP to receive your IP address from the...

Page 54: ... 2 The IP Address parameter is displayed on the first line Write down this number 3 Press Back to return to idle To browse to your phone s web page 1 Enter your phone s IP address e g http 192 168 1 10 on the address line of your Internet Browser see above figure The Enter Network Password window is displayed with your phone s IP address as the Site Name 2 Enter your User Name and Password User Na...

Page 55: ...he Web 41 T328 Executive IP Phone User Guide Coral IPx FlexiCom Status Page Status Page The Status tab page is immediately displayed This page displays information regarding your phone s Network and Version See Table 1 for details ...

Page 56: ...are connected via your Internet service provider via a xDSL modem WAN IP Address Displays the current IP Address loaded into your phone Subnet Mask Displays the Subnet Mask IP Address MAC Address Displays the phone s MAC Address Link Status Displays the user s Registration State Connected the phone is registered properly with its proxy server Disconnected the phone is not connected to its proxy se...

Page 57: ...count Page 44 Network Page 46 Phone Preference Page 47 Phone Features Page 51 Phone EXT Key Page 62 Phone Voice Page 65 Phone Ring Page 68 Phone Tones Page 70 Phone Dial Plan Page 71 Phone SMS Page 77 Contacts Local Phone Book Page 78 Contacts Remote Phone Book Page 81 Upgrade Basic Page 82 Upgrade Advanced Page 84 Security Password Page 85 Security Trusted Certificates Page 87 Security Trusted Ce...

Page 58: ...his page to change account parameters via the phone web page Table 2 lists the different Account items After you have finished updating this page click Confirm to save your changes or Cancel to cancel changes and revert to the old settings Note A confirmation tone heard on the phone indicates that the change has taken effect ...

Page 59: ...until released by the system Table 2 Account Page Item Description Account Account Select the account for which you want to change settings Register Status Displays the selected account s registration status Registering the account is registered properly with its proxy server Unknown the account is not registered or defined Anonymous Call Enable disable hiding your caller ANI for outgoing calls An...

Page 60: ...iCom Network Page Network Page Note Only Administrators with Admin username and password can gain access to the Network page Administrators can refer to the T300 Series Installation Administration and Hardware Reference Manual Manual for details about how to configure IP network parameters ...

Page 61: ...e Table 4 lists the different Phone Preference items After you have finished updating this page click Confirm to save and activate your changes or Cancel to cancel changes and revert to old settings CAUTION Phone parameters have already been optimized for your phone Please check with your IT network manager before changing any of the settings otherwise your phone might not operate correctly ...

Page 62: ...Configuring Phone Items via the Web 48 T328 Executive IP Phone User Guide Coral IPx FlexiCom Phone Preference Page ...

Page 63: ...Reminder and Call Log features are used In these cases the phone clock is automatically adjusted to follow the localized time definitions Primary NTP Server The primary NTP server according to which time is set for your phone Secondary NTP Server The secondary NTP server according to which time is set for your phone Update Interval Used to specify the time frequency in seconds that the phone refre...

Page 64: ...ers cannot be included in the file name Flash Hook Time Defines the length of time before the hook flash indicates a time out or call disconnect Backlight Time Disabled LCD Contrast Disabled Keyboard Lock Disabled accessible to administrators only Ring Type Defines the tone type sound Click Del to delete non system ringtones Upload Ringtone Browse and upload cusotmized ringtones in wav format Tabl...

Page 65: ... Table 5 lists the different Phone Feature items After you have finished updating this page click Confirm to save and activate your changes or Cancel to cancel changes and revert to old settings CAUTION Phone parameters have already been optimized for your phone Please check with your IT network manager before changing any of the settings otherwise your phone might not operate correctly ...

Page 66: ...Configuring Phone Items via the Web 52 T328 Executive IP Phone User Guide Coral IPx FlexiCom Phone Features Page ...

Page 67: ...ll calls to number entered in adjacent field After Ring Time Defines the time interval before forwarding a call when the No Answer Forward to option is selected Busy No Answer Forward When busy or not answered after time defined in After Ring Time seconds field forwards all calls to number entered in adjacent field After Ring Time Defines the time interval before forwarding a call when the Busy No...

Page 68: ... Immediately calls upon lifting the handset or pressing the Speakerphone button the number entered in this field ReDialTone TBD Emergency TBD BusyToneDelay TBD Ringer Device for Headset Select the ring method when in Headset mode Use Speaker to hear the ring through the speaker Use Headset to hear the ring tone at the headset Use Logo Enable disable Upload Logo field When enabled click Browse to l...

Page 69: ...used for line selection speed dial or feature KeyEvent programmed keys Memory keys can be defined with the same options as well as used for BLF and Share Line keys Click an item to open its dedicated page Table 7 lists the different Phone DSS Memory and Line Key items After you have finished updating this page click Confirm to save and activate your changes or Cancel to cancel changes and revert t...

Page 70: ...Configuring Phone Items via the Web 56 T328 Executive IP Phone User Guide Coral IPx FlexiCom Phone DSS Key Page ...

Page 71: ...Configuring Phone Items via the Web 57 T328 Executive IP Phone User Guide Coral IPx FlexiCom Phone DSS Key Page ...

Page 72: ...ide Coral IPx FlexiCom Phone DSS Key Page Table 6 Phone DSS Memory and Line Key Page Item Description Memory Key Type Select the type of button for the required memory key 1 through 10 N A BLF Line Speed Dial KeyEvent Intercom for future use URL for future use Share Line ...

Page 73: ...D Redial Call Return Pickup Call Park Group Listening SMS for future use Voice Mail Custom Public Hold Private Hold Line Select the Account for the required memory key 1 through 10 Extension Enter the corresponding internal dial number in this field not applicable if Line was selected as the Type Directly Number If BLF was selected as the Type enter the corresponding external dial number in this f...

Page 74: ...d line key 1 through 6 Line Speed Dial KeyEvent Intercom for future use Mode Select the feature for the required line key 1 through 6 Only available when the Type selected is KeyEvent Conference Forward Transfer Hold DND Redial Call Return Pickup Call Park Group Listening SMS for future use Voice Mail Custom Table 6 Phone DSS Memory and Line Key Page Item Description ...

Page 75: ...iCom Phone DSS Key Page Line Select the Account for the required line key 1 through 6 Auto indicates all accounts Extension Enter the corresponding internal dial number in this field not applicable if Line was selected as the Type Table 6 Phone DSS Memory and Line Key Page Item Description ...

Page 76: ...th an expansion module use this page to define extension keys for your phone These keys can be used for BLF speed dial Share Line or feature KeyEvent programmed keys Table 7 lists the different Phone EXT Key items After you have finished updating this page click Confirm to save and activate your changes or Cancel to cancel changes and revert to old settings ...

Page 77: ... Table 7 Phone EXT Key Page Item Description EXT Key Extension Key If your phone is equipped with more than one expansion module select the required module Type Select the type of button for the required extension key 1 through 38 N A BLF Speed Dial KeyEvent Intercom for future use URL for future use Share Line ...

Page 78: ...ransfer Hold DND Redial Call Return Group Pickup Call Park Group Listening SMS for future use Voice Mail Custom Public Hold Private Hold Line Select the Account for the required extension key 1 through 6 Auto indicates all accounts Extension Enter the corresponding internal dial number in this field Directly Number If BLF was selected as the Type enter the corresponding external dial number in thi...

Page 79: ...r your phone Table 8 lists the different Phone Voice items After you have finished updating this page click Confirm to save and activate your changes or Cancel to cancel changes and revert to old settings CAUTION Phone parameters have already been optimized for your phone Please check with your IT network manager before changing any of the settings otherwise your phone might not operate correctly ...

Page 80: ...Configuring Phone Items via the Web 66 T328 Executive IP Phone User Guide Coral IPx FlexiCom Phone Voice Page ...

Page 81: ...aving bandwidth CNG Used to enable disable Comfort Noise Generator When enabled generates moderate background noise during silence similar to sidetone JITTER BUFFER Type Select the jitter buffer type Adaptive the jitter buffer can grow in size to accomodate high latency issues per RTP stream default Fixed the size of the jitter buffer remains the same throughout any Real Time Protocol RTP session ...

Page 82: ...ing Page Phone Ring Page Use this page to define ring settings Internal External and Voice Page for your phone Table 9 lists the different Phone Ring items After you have finished updating this page click Confirm to save and activate your changes or Cancel to cancel changes and revert to old settings ...

Page 83: ...ecutive IP Phone User Guide Coral IPx FlexiCom Phone Ring Page Table 9 Phone Ring Page Item Description Ring Internal Ringer Text Enter the name of the customized ring tone Internal Ringer File Select the Ringer file to associate with the ring tone ...

Page 84: ...Configuring Phone Items via the Web 70 T328 Executive IP Phone User Guide Coral IPx FlexiCom Phone Tones Page Phone Tones Page This page is for future use ...

Page 85: ...er dial related items for your phone Click an item to open its dedicated page Table 11 lists the different Phone Dial Plan items After you have finished updating this page click Add to add a new item to a list Del to delete an item from a list Confirm to save and activate your changes Area Code item only Cancel to cancel changes and revert to old settings Area Code item only ...

Page 86: ...Configuring Phone Items via the Web 72 T328 Executive IP Phone User Guide Coral IPx FlexiCom Phone Dial Plan Page ...

Page 87: ...Configuring Phone Items via the Web 73 T328 Executive IP Phone User Guide Coral IPx FlexiCom Phone Dial Plan Page ...

Page 88: ...Configuring Phone Items via the Web 74 T328 Executive IP Phone User Guide Coral IPx FlexiCom Phone Dial Plan Page ...

Page 89: ...Configuring Phone Items via the Web 75 T328 Executive IP Phone User Guide Coral IPx FlexiCom Phone Dial Plan Page ...

Page 90: ...which you want to immediately send digits when dialing without having to press Send or OK and then click Add Area Code Code Enter the area code you want to be included in the Send block when dialing numbers within this area code Min Length The minimum number of digits in the Send block 1 Max Length The total number of digits in the Send block including the area code Block Out Block Out Number Ente...

Page 91: ...Configuring Phone Items via the Web 77 T328 Executive IP Phone User Guide Coral IPx FlexiCom Phone SMS Page Phone SMS Page This page is for future use ...

Page 92: ...sier than entering the same items from your phone Each web page shows 10 entries per page Click Next or Prev to move between the pages Table 12 lists the different Contacts Local Phone Book items Click Move To BlackList to move the selected item or items from the Contact List to the Black List Move To Contact to move the selected item or items from the Black List to the Contact List Del to delete ...

Page 93: ...Configuring Phone Items via the Web 79 T328 Executive IP Phone User Guide Coral IPx FlexiCom Contacts Local Phone Book Page ...

Page 94: ... displayed for incoming calls from this entry Office Num Enter the office extension number for this entry Mobile Num Enter the mobile phone number for this entry Other Number Enter another dial number for this entry such as home or emergency number Line Choose an account for this entry Auto indicates all accounts Import Export Contact List Browse Browse to the contacts file you want to import The ...

Page 95: ... phone This phone book can store up to 500 contact entries This phone book is normally put on your company s HTTP server according to the provided xml template Enter the http address in the Phone Book URL field and the name of the phone book in the Phone Book Name field and click Confirm to upload the phone book to your phone Upon phone reinitialization the company phone book will appear under you...

Page 96: ...remote TFTP or FTP server The software files are downloaded directly to the phone via the web page You can also use this page to re initialize the phone whenever necessary by clicking Reboot CAUTION Upgrading your phone incorrectly might cause permanent damage to the phone Please check with your IT network manager before upgrading your phone s software Table 13 lists the different Upgrade Basic it...

Page 97: ...s Used to reset the phone to its factory set default values Disabled only Administrators can reset your phone Reboot System Now Used to re initialize the phone whenever necessary Caution Do not power off during reboot as this may damage the flash memory Browse Used to select the latest firmware file Upgrade Used to upload the latest firmware file Caution Do not power off when upgrading ...

Page 98: ...nced Page Upgrade Advanced Page Note Only Administrators with Admin username and password can gain access to the Upgrade Advanced page Administrators can refer to the T300 Series Installation Administration and Hardware Reference Manual Manual for details about how to configure advanced upgrade parameters ...

Page 99: ...Page Security Password Page Use this page to change the password that you use for logging into your phone web page Table 14 lists the different Security Password items After you have finished updating this page click Confirm to save and activate your changes or Cancel to cancel changes and revert to old settings ...

Page 100: ...r Guide Coral IPx FlexiCom Security Password Page Table 14 Security Password Page Item Description Password User Type Displays your user type user Old Password Enter your current password New Password Enter your new password Confirm Password reenter your new password ...

Page 101: ...Guide Coral IPx FlexiCom Security Trusted Certificates Page Security Trusted Certificates Page Use this page to import trusted certificate files cer Table 15 lists the different Security Trusted Certificates items After you have finished updating this page click Confirm ...

Page 102: ...Certificates Page Table 15 Security Trusted Certificates Page Item Description Trusted Certificates Only Accept Trusted Certificates Used to enable disable connecting parties with trusted certificates only Browse Used to select the trusted certificate cer file Upload Used to upload the trusted certificate file ...

Page 103: ...9 T328 Executive IP Phone User Guide Coral IPx FlexiCom Security Trusted Certificates Page Security Trusted Certificates Page Use this page to upload server certificate files Table 16 lists the different Security Server Certificates items ...

Page 104: ... Phone User Guide Coral IPx FlexiCom Security Trusted Certificates Page Table 16 Security Server Certificates Page Item Description Upload Server Certificate Browse Used to select the server certificate file Upload Used to upload the server certificate file ...

Page 105: ... by Class of Service COS might require further Coral programming or require a later Coral software version If a feature is restricted by COS then a COS Restricted message is displayed on your phone and you will not be able to activate the feature Ask your system administrator for a list of the specific features installed This section is organized alphabetically on a feature by feature basis ...

Page 106: ...h can be assigned to a particular client account number The printout includes the call s date and time When activated the Account Code is useful in facilitating billing by individuals regardless of the phone used to call or by client account To activate Account Code from idle Dial the entire procedure in a single block sequence 1 Dial Account feature code 1990 2 Dial the account number 3 Dial exte...

Page 107: ... number 4 Press OK or Send To redial the last number Dial the entire procedure in a single block sequence 1 Dial feature code 143 2 Dial account number 3 Press OK or Send To dial a Speed Dial Public or Private Library Number Dial the entire procedure in a single block sequence 1 Dial a Speed Call library number 2 Dial account number 3 Press OK or Send Note If you dial a wrong account number when V...

Page 108: ...r out of the group When all lines are in use an announcement plays for callers waiting in queue If the queue is full calls are routed to a predetermined phone number Calls incoming to an ACD UCD group are answered by free agents according to system wide defined rules The most common ACD rule enables the longest waiting call to be answered by the agent who has been waiting for a call for the longes...

Page 109: ...east one ACD group However once you have logged out of the last group your ID number is deleted from the system You are required to reload the ID in order to re enter the ACD group To activate Load ID Dial the entire procedure in a single block sequence 1 Dial Load ID feature code 1973 2 Dial your ID number four digits 3 Press OK or Send 4 Listen for the confirmation tone 5 Press SPKR to hang up N...

Page 110: ...ctivation code 4 Press OK or Send 5 Listen for the confirmation tone 6 Press SPKR to hang up To Log Out from a single group 1 Dial Log In Out feature code 1974 2 Dial your ACD group number 3 Dial cancellation code 4 Press OK or Send 5 Listen for the confirmation tone 6 Press SPKR to hang up Notes 1 When logging in or out from additional groups the above procedures are repeated as many times as nee...

Page 111: ...Dial the entire procedure in a single block sequence 1 Dial Primary Log In feature code 1442 2 Dial your ACD group number 3 Dial activation code 4 Press OK or Send 5 Listen for the confirmation tone 6 Press SPKR to hang up Notes 1 Some groups might require you to define an ID number before logging in to the group see page 95 2 Only one group can be marked as primary When you log in again on a diff...

Page 112: ...s with the ACD UCD groups from which you released yourself To release from all ACD UCD groups Dial the entire procedure in a single block sequence 1 Dial feature code 1975 2 Dial activation code 3 Press OK or Send 4 Listen for the confirmation tone 5 Press SPKR to hang up To resume connection with all ACD UCD groups Dial the entire procedure in a single block sequence 1 Dial feature code 1975 2 Di...

Page 113: ...Dial the entire procedure in a single block sequence 1 Dial Release Resume UCD Group feature code 1991 2 Dial your UCD Group number 3 Dial activation code 4 Press OK or Send 5 Listen for the confirmation tone 6 Press SPKR to hang up To return to a single UCD Group Dial the entire procedure in a single block sequence 1 Dial Release Resume UCD Group feature code 1991 2 Dial your UCD Group number 3 D...

Page 114: ...types of information that can be sent to the Call Center and the relevant codes are defined system wide To activate the Wrap Up Code Dial the entire procedure in a single block sequence 1 After the ACD call is completed hang up 2 Dial Wrap Up feature code 1977 3 Dial the required wrap up code four digits 4 Press OK or Send 5 Listen for the confirmation tone 6 Press SPKR to hang up Use this table t...

Page 115: ...allows an agent to utilize the Wrap Up code without interfering with outside calls To activate Wrap Up Time Dial the entire procedure in a single block sequence 1 Dial Wrap Up Time feature code 1976 2 Dial activation code 3 Press OK or Send 4 Listen for the confirmation tone 5 Press SPKR to hang up To cancel Wrap Up Time Dial the entire procedure in a single block sequence 1 Dial Wrap Up Time feat...

Page 116: ...ivation Code 11 1 or 1 Use the Activation code as required when programming features The following symbol in this guide indicates an activation code Note The activation code might vary from system to system Consult with your system administrator for the code used in your system ...

Page 117: ...right left navigator keys to select the account number you want to associate with this button 3 Use the down navigator key to select 2 Anonymous Call 4 Use Switch or the right left navigator keys to scroll to the required option 5 Press OK or Save to save your changes To enable disable Anonymous Calls Rejection 1 Press Menu and use the navigator keys to scroll to Anonymous Call 2 Features 6 Anonym...

Page 118: ...The following features are available Night Answer Central Bell UNA Pickup on page 185 Pickup Group Directed on page 196 To answer a Reminder ring on page 211 To answer a Wakeup Call on page 231 Waiting Calls Receiving on page 230 When your phone rings destination station now idle on page 122 ...

Page 119: ...system can repeatedly dial busy numbers The system will redial until the phone rings or up to a number of attempts defined before the number is erased from the scanner list The following message appears on your phone s display when dialing a busy number when Auto Redial is activated Click OK to begin Auto Redial ...

Page 120: ...etting 2 Use Switch or the right left navigator keys to select the Enable option 3 Use the down navigator key to select 2 Redial Interval 4 Enter the duration between redial attempts 1 300 seconds from the dial pad Use Del to delete 5 Use the down navigator key to select 3 Redial Times 6 Enter the number of redial attempts 1 300 from the dial pad Use Del to delete 7 Press OK or Save to save your c...

Page 121: ...lls arriving at your Boss Group can be forwarded according to certain criteria to ring at various destinations The system can distinguish between calls arriving from an internal or external source when forwarding Calls from Internal and External sources can be forwarded to different destinations see Internal External Call Forwarding on page 114 Possible forward destinations are operator station gr...

Page 122: ... destination when none of your Boss Group lines has been answered within a system defined number of rings Timed Forwards incoming Boss Group calls to another destination for a time period determined by the system The system defined time can include up to two separate time periods for example between 12 00pm and 12 30pm and between 6 00pm and 6 30pm your calls can be forwarded to the group secretar...

Page 123: ...ber where calls are to be forwarded 4 Press OK or Send 5 Press SPKR to hang up To cancel Call Forward Dial the entire procedure in a single block sequence 1 Dial required call forwarding feature code see Table 1 on page 108 2 Dial your Boss Group number 3 Dial cancellation code 4 Press OK or Send 5 Press SPKR to hang up Note If you hear the reorder tone Call Forward is denied at your station as de...

Page 124: ...sation To activate Privacy for all calls Dial the entire procedure in a single block sequence 1 Dial Privacy feature code 186 2 Dial activation code 3 Press OK or Send 4 Listen for the confirmation tone 5 Press SPKR to hang up To cancel Privacy Dial the entire procedure in a single block sequence 1 Dial Privacy feature code 186 2 Dial cancellation code 3 Press OK or Send 4 Listen for the confirmat...

Page 125: ...ing features can be programmed using one of two different methods Coral Feature codes see Coral Call Forwarding Options on page 112 Call Forwarding from the phone s Configuration options see Call Forwarding Using the Phone s Configuration options on page 116 When any one of these Call Forwarding options are defined using both methods the call forward destination defined by using the Coral Feature ...

Page 126: ... Busy No Answer Forwards your incoming calls to another destination when your telephone is busy or when you do not answer within a predefined number of rings Undefined Forwards your incoming calls to another destination when your station is unplugged or when your station has lost its IP Primary Call Agent because of network problems Timed Forwards your incoming calls to another destination for a t...

Page 127: ...ls Only All 141 or 8 17702 Busy 140 17701 No Answera a Set the phone s Call Forward No Answer Timer to a larger number than the timer set in the Coral s Call Forward No Answer Timer CF_NO_ANS INT EXT in the Station Timers branch ST T when using this feature See your system administrator for more details 142 17703 Busy No Answera 147 or 2 17705 Timed 1985 17704 Undefined 17717 N A ...

Page 128: ...sed to demonstrate the different possibilities Forward Option Resultant Call Destination Case Call Forward All 141 Set To Call Forward External 17702 Set To Internal Calls Go To External Calls Go To 1 Feature not set and Feature not set Your own Station Your own Station 2 Destination X and Feature not set Destination X Destination X 3 Feature not set and Destination Y Your own Station Destination ...

Page 129: ... number where calls are to be forwarded 3 Press OK or Send 4 Listen for the confirmation tone 5 Press SPKR to hang up To cancel Coral Call Forward Dial the entire procedure in a single block sequence 1 Dial the required Coral Call Forward feature code see Table 2 on page 113 2 Dial the cancellation code 3 Press OK or Send 4 Listen for the confirmation tone 5 Press SPKR to hang up Note If you hear ...

Page 130: ...red after this option s After Ring Time timer expires Busy No Answer ForwardBusy No Answer Fwd Forwards all calls when the phone is busy and all calls that have not been answered after this option s After Ring Time timer expires Cancel Forward Deactivates all forwarding options Note The destinations you define for these Call Forward options are all retained while the last option to be saved is the...

Page 131: ...e key labeled 1 DSS Key 2 corresponds to programmable key labeled 2 DSS Key 3 corresponds to programmable key labeled 3 DSS Key 4 corresponds to programmable key labeled 4 DSS Key 5 corresponds to programmable key labeled 5 DSS Key 6 corresponds to programmable key labeled 6 Memory Key 1 corresponds to programmable memory key labeled 1 Memory Key 2 corresponds to programmable memory key labeled 2 ...

Page 132: ...down navigator key to select 3 Extension 9 Press OK or Save to save your changes To define the Call Forward No Answer Timer The default No Answer timer is set to ten seconds Change this as required 1 Press Menu and use the navigator keys to scroll to Forward 2 Features 1 Call Forward 2 Press OK or Enter to select 3 Use the up down navigator keys to select the required Call Forward option No Answer...

Page 133: ...ct the button to be programmed and press OK or Enter to select see figure on page 200 for button numbers DSS Key 1 corresponds to programmable key labeled 1 DSS Key 2 corresponds to programmable key labeled 2 DSS Key 3 corresponds to programmable key labeled 3 DSS Key 4 corresponds to programmable key labeled 4 DSS Key 5 corresponds to programmable key labeled 5 DSS Key 6 corresponds to programmab...

Page 134: ...ammable memory key labeled 8 Memory Key 9 corresponds to programmable memory key labeled 9 Memory Key 10 corresponds to programmable memory key labeled 10 1 Use Switch or the right left navigator keys to select Key Event 2 Use the down navigator key to select 2 Key Type 3 Use Switch or the right left navigator keys to select Call Return 4 Press OK or Save to save your changes ...

Page 135: ...Caller IDs by adding them to your Black List A maximum of 30 Caller ID numbers can be defined as Blocked The blocked keyset caller does not hear any tone and the call is immediately disconnected The blocked SIP caller hears a busy tone To learn more about adding numbers to your Black List see Using the Address Book Options on page 33 ...

Page 136: ... 4 Listen for the confirmation tone 5 Press SPKR to hang up Your phone will ring after the camped on port is available To cancel Camp On before you are called back Dial the entire procedure in a single block sequence 1 Dial Camp On Call Back feature code 176 2 Dial cancellation code 3 Press OK or Send 4 Listen for the confirmation tone 5 Press SPKR to hang up Notes 1 If you have camped on to a num...

Page 137: ...m Cancellation Code 10 0 or 0 Use the Cancellation code as required when programming features The following symbol indicates a cancellation code Note The cancellation code might vary from system to system Consult with your system administrator for the code used in your system ...

Page 138: ...for the list of canned message texts used in your organization Use the Canned Message form below to write down the canned messages available at your phone Notes 1 Check with your system administrator whether your Coral system supports the Canned Messages or Room Status feature If your Coral system supports the Room Status feature see page 214 the Canned Messages feature is unavailable 2 Ensure tha...

Page 139: ...uide Coral IPx FlexiCom Canned Messages To cancel or reset a Canned Message Dial the entire procedure in a single block sequence 1 Dial Canned Message access code 2 Dial cancellation code 3 Press OK or Send 4 Listen for the confirmation tone 5 Hang up ...

Page 140: ...Coral IPx FlexiCom Canned Messages Table 3 Canned Message Text and User Access Codes Canned Message Number Access Code Canned Message Text 0 7026 1 7027 2 7028 3 7029 4 7030 5 7031 6 7032 7 7033 8 7034 9 7035 10 7036 11 7037 12 7038 13 7039 14 7040 15 7041 ...

Page 141: ...single block sequence 1 Dial COS Switchover feature code 149 2 Dial your passcode four digits 3 Dial activation code 4 Press OK or Send 5 Listen for the confirmation tone 6 Press SPKR to hang up To return to your station s Primary COS Dial the entire procedure in a single block sequence 1 Dial COS Switchover feature code 149 2 Dial your passcode four digits 3 Dial cancellation code 4 Press OK or S...

Page 142: ...conference call during a call 1 During the call press the CONF fixed key the Conf soft key or a pre programmed Conference button below 2 This places the first party on hold and gives you a second dial tone 3 Dial the third party s number from the dial pad and press OK or Send or dial using a preprogrammed Speed Dial key 4 Wait for answer You are now able to talk with both parties 5 When you hang u...

Page 143: ...sponds to programmable key labeled 3 DSS Key 4 corresponds to programmable key labeled 4 DSS Key 5 corresponds to programmable key labeled 5 DSS Key 6 corresponds to programmable key labeled 6 Memory Key 1 corresponds to programmable memory key labeled 1 Memory Key 2 corresponds to programmable memory key labeled 2 Memory Key 3 corresponds to programmable memory key labeled 3 Memory Key 4 correspo...

Page 144: ...lexiCom 3 Way Calling Conference 3 Way Calling 5 Use Switch or the right left navigator keys to select Key Event 6 Use the down navigator key to select 2 Key Type 7 Use Switch or the right left navigator keys to select Conf 8 Press OK or Save to save your changes ...

Page 145: ...Meet Me Conference The participants decide on a particular time for commencing the conference At the designated time all participants dial the assigned conference number allowing each one to join the conference Conference Release An authorized user can release each participant from the conference Group Call see page 156 To join a Meet me Conference at the assigned hour Dial the entire procedure in...

Page 146: ...number 7098 7099 3 Dial participant number 4 Dial activation code 5 Press OK or Send 6 No confirmation is heard 7 Press SPKR to hang up Note If you do not enter the participant number trunk or station number you will remove an unidentified member from the conference The first to be removed is always the first member who joined the conference the second to be removed is the second member who joined...

Page 147: ... the button to be programmed and press OK or Enter to select see figure on page 200 for button numbers DSS Key 1 corresponds to programmable key labeled 1 DSS Key 2 corresponds to programmable key labeled 2 DSS Key 3 corresponds to programmable key labeled 3 DSS Key 4 corresponds to programmable key labeled 4 DSS Key 5 corresponds to programmable key labeled 5 DSS Key 6 corresponds to programmable...

Page 148: ...ds to programmable memory key labeled 9 Memory Key 10 corresponds to programmable memory key labeled 10 5 Use Switch or the right left navigator keys to select Key Event 6 Use the down navigator key to select 2 Key Type 7 Use Switch or the right left navigator keys to select Custom 8 Use the down navigator key to select 3 Extension 9 Enter the DTMF digits from the dial pad Use Del to delete 10 Pre...

Page 149: ...ND mode using either one of twothe following methods Coral DND DND using Phone s soft key Note It is recommened to use the Coral DND feature When DND is activated using the phone s DND feature configuration options Coral users cannot override the phone s DND status by using DND override Coral DND To activate Coral DND Dial the entire procedure in a single block sequence 1 Dial Do Not Disturb featu...

Page 150: ... screen indicating that DND has been activated at your station Note This is a toggle feature Press the DND soft key again to deactivate Do Not Disturb at your station To program a programmable button with DND 1 Press Menu 2 Use the navigator keys to scroll to DSS Keys Type 2 Features 3 DSS Keys and press OK or Enter 3 Press one of the following 1 Line Keys as DSS Keys to program one of the Line Ke...

Page 151: ...responds to programmable memory key labeled 3 Memory Key 4 corresponds to programmable memory key labeled 4 Memory Key 5 corresponds to programmable memory key labeled 5 Memory Key 6 corresponds to programmable memory key labeled 6 Memory Key 7 corresponds to programmable memory key labeled 7 Memory Key 8 corresponds to programmable memory key labeled 8 Memory Key 9 corresponds to programmable mem...

Page 152: ...ge 1 Dial Executive Privilege feature code 170 2 Dial your own station number 3 Dial your passcode four digits 4 Dial the required number 5 Press OK or Send Notes 1 Some phones may be denied the Executive Privilege feature defined by Class of Service 2 In order to use Executive Privilege your station must be defined with a passcode see page 193 3 Executive Privilege remains in effect for a single ...

Page 153: ... FlexiCall feature may be used also to semi connect ancillary devices such as answering machines fax machines or data modems to your station without using a separate phone number Notes 1 The remote destination rings even when your station is in a Registrar Fail state 2 The remote destination does not ring if any of the following features is activated at your Coral station Do Not Disturb Call Forwa...

Page 154: ... follows All internal and external calls ring at your remote phone Internal calls ring at your remote phone External calls ring at your remote phone Table 4 FlexiCall Forward Codes FlexiCall Option Resultant Call Destination Case All 17710 Internal 17711 External 17712 Internal Calls ring at External Calls ring at Coral station Remote phone Coral station Remote phone 1 2 3 Irrelevant Irrelevant 4 ...

Page 155: ...e destination can be an operator station network number UNA Central Bell or external number stationary or cellular via Public Private Speed Call Library 3 Press OK or Send 4 Listen for the confirmation tone 5 Press SPKR to hang up To cancel FlexiCall Dial the entire procedure in a single block sequence 1 Dial the appropriate feature code see Table 4 on page 140 2 Dial cancellation code 3 Press OK ...

Page 156: ...oming calls from your remote destination Note Your remote off site non Coral phone is activated as a part of the Coral system only after a FlexiCall call is picked up at that phone When your phone rings 1 Answer the FlexiCall call as you would answer a regular call See your remote phone User Guide 2 Once you have answered a FlexiCall call at your remote destination you can activate any of the opti...

Page 157: ...d third party number Depending on your Class of Service definitions one of the three party functions is activated as defined in Broker Consultation 3 Way Conference call on page 152 Divert call to Coral station 3 A dial tone prompts you to enter the divert number You are disconnected and your conversing party is transferred to the divert number Your number is not displayed on the diverted party s ...

Page 158: ...umber 4 Wait for the automated voice mail answer 5 Dial the voice mail remote access code followed by your station number to access your station s voice mailbox 6 Dial 4 as soon as the Automated voice mail answers This allows the system to recognize the voice mail or IVR commands 7 Choose the required option from the voice mail IVR system menu Note Contact your system administrator for the voice m...

Page 159: ...provided that Call Forward All External is not defined at your station Forwarding only your external calls to your new location while internal calls continue ringing at your phone Table 6 Follow Me Codes To activate Follow Me Dial the entire procedure in a single block sequence 1 Dial the appropriate Follow Me feature code see Table 6 from the remote location where you wish the calls to be forward...

Page 160: ...e 145 from any station 2 Dial your own station number 3 Dial cancellation code 4 Press OK or Send 5 Listen for the confirmation tone 6 Press SPKR to hang up To cancel Follow Me from your own station Dial the entire procedure in a single block sequence 1 Dial Call Forward All or External feature code 141 or 17702 see Table 2 on page 113 2 Dial cancellation code 3 Press OK or Send 4 Listen for the c...

Page 161: ...l network retaining the original features of the external phone in addition to the Coral features To enable the Freedom feature for remote phones providing Caller ID Note Before enabling the Freedom feature at your Coral station you must program a Private Public Library number with your off site phone number see pages 218 221 Use the table below to record library numbers that contain your Freedom ...

Page 162: ... Coral IPx FlexiCom Freedom IRSS To cancel Freedom destination Dial the entire procedure in a single block sequence 1 Dial Freedom feature code 17714 2 Dial cancellation code 3 Press OK or Send 4 Listen for the confirmation tone 5 Press SPKR to hang up ...

Page 163: ...our four digit passcode if required by Class of Service 4 Listen for dial tone 5 Dial the required destination number Possible destinations include external number stationary or cellular network number or a Coral destination including station trunk trunk group dial service routing access public private library or voice mail Notes 1 If your destination is an external number it should be preceded by...

Page 164: ...ber 2 Listen for dial tone 3 Dial your own Coral station number 4 Dial your four digit passcode 5 Listen for distinctive dial tone 6 Dial the required destination number Possible destinations can be external number stationary or cellular network number or a Coral destination including station trunk trunk group dial service routing access public private library voice mail Note If your destination i...

Page 165: ... Broker Consultation 3 Way Conference call 2 A dial tone prompts you to enter the required third party number Depending on your Class of Service definitions one of three party functions is activated see Broker Consultation 3 Way Conference call on page 152 Divert call to a Coral station 3 A dial tone prompts you to enter a divert number You are disconnected and your conversing party is transferred...

Page 166: ...es remain in conversation To activate a Consultation call 1 Dial 2 2 Dial the number of the person you wish to consult with 3 When your conversation is concluded dial 2 to return to the original call The consulted party is released To activate a 3 way Conference call 1 Dial 2 2 Dial the number of the person you wish to add on to the call 3 When the party answers dial 2 for a 3 way call To activate...

Page 167: ...ps 1 4 on page 150 2 Dial the voice mail or IVR dial number 3 Wait for the automated voice mail answer 4 Dial the voice mail remote access code followed by your station number 5 Dial 4 as soon as the automated voice mail answers This allows the system to recognize the voice mail or IVR commands 6 Choose the required option from the voice mail IVR system menu Notes 1 Contact your system administrat...

Page 168: ...aller ID repeat steps 1 4 on page 150 2 Dial the FlexiCall All feature code 17710 3 Listen for dial tone 4 Dial the destination number Calls ringing at your desk phone simultaneously ring at that destination Possible destinations are operator station network number UNA Central Bell or external number stationary or cellular via Public Private Speed Call Library 5 Listen for the confirmation tone To...

Page 169: ...ur Coral station For a phone that provides Caller ID repeat steps 1 4 on page 149 For a phone that does not provide Caller ID repeat steps 1 4 on page 150 2 Listen for dial tone 3 Dial Freedom feature code 17714 4 Listen for dial tone 5 Dial a Private Public Library number defined with your new off site phone number 6 Listen for the reorder tone You are now disconnected You can now access your sta...

Page 170: ...going conference call When a Group Call is placed all stations defined as registered members for that particular group ring Unanswered stations continue to ring until a pre defined timeout period expires Participation in group calls can be limited by Blocking group members from joining after the ringing has stopped Blocking users that are not registered to the group call locking the call There are...

Page 171: ...p Call Features Group Call Features The following Group Call features are subdivided into the topics listed below FEATURE PAGE PRESET CONFERENCE ACTIVATION 158 TEMPORARY CONFERENCE ACTIVATION 159 JOINING 160 FORCED RELEASE OF A PARTICIPANT 161 FORCED RELEASE OF AN ENTIRE GROUP CALL 162 ...

Page 172: ...ator to contact all the registered members by dialing an access code The maximum number of participants is 100 depending on the system configuration To call a preset group Dial the entire procedure in a single block sequence 1 Dial the Group Call access code 2 Press OK or Send 3 All the member stations start ringing 4 Wait for members to join Note You will hear a warning tone every time a member a...

Page 173: ...ons and or external phone numbers via a public speed call library A few preset group calls may be joined to a Temporary Group Call via Public Libraries To call a temporary group Dial the entire procedure in a single block sequence 1 Dial Add On Group Call feature code 1449 2 Dial the Group Call access code 3 Dial required stations and or Public Libraries up to 5 or 14 destinations depending on the...

Page 174: ... To join a group while your phone is ringing 1 Answer the group call A warning tone is heard by all established participants if defined system wide To join an ongoing group call after station has stopped ringing Dial the entire procedure in a single block sequence 1 Dial the Group Call access code 2 Press OK or Send A warning tone is heard by all participants if defined system wide Note When the g...

Page 175: ...icipant 1446 This feature allows an authorized user from idle to release a participant from an ongoing conference To release a single participant Dial the entire procedure in a single block sequence 1 Dial the feature code 1446 2 Dial participant number 3 Dial activation code 4 Press OK or Send 5 There is no confirmation tone 6 Press SPKR to hang up ...

Page 176: ...e Group Call 1447 This feature allows an authorized user from idle to release an entire Group Call To release an entire group call Dial the entire procedure in a single block sequence 1 Dial the feature code 1447 2 Dial the access code of the required Group Call 3 Dial activation code 4 Press OK or Send 5 No confirmation tone is heard 6 Press SPKR to hang up ...

Page 177: ... Keys and press OK or Enter 3 Press one of the following 1 Line Keys as DSS Keys to program one of the Line Keys 2 Memory Keys as DSS Keys to program one of the Memory Keys 4 Use the up down navigator keys to select the button to be programmed and press OK or Enter to select see figure on page 200 for button numbers DSS Key 1 corresponds to programmable key labeled 1 DSS Key 2 corresponds to progr...

Page 178: ...corresponds to programmable memory key labeled 7 Memory Key 8 corresponds to programmable memory key labeled 8 Memory Key 9 corresponds to programmable memory key labeled 9 Memory Key 10 corresponds to programmable memory key labeled 10 5 Use Switch or the right left navigator keys to select Key Event 6 Use the down navigator key to select 2 Key Type 7 Use Switch or the right left navigator keys t...

Page 179: ...e Incoming calls that do not possess a caller ID number are displayed as Anonymous Use the navigator keys to scroll through call records The calls are listed in order of receipt dialing and are numbered accordingly to the right of the corresponding call list at the top of the call display with the most recent listed first A maximum of 100 incoming and 100 outgoing calls are stored Once this number...

Page 180: ...o your black list see below Delete All When this soft key is selected press OK to delete all the records for this list Back Used to exit the History list and return to the phone s idle display Missed Calls Display A message indicating the number of missed calls is displayed on the phone s idle screen xx New Missed Call where xx indicates the number of missed calls In addition a missed Call icon is...

Page 181: ... History list and call record 2 Press Option 3 Scroll to Add to Contactlist or Add to Blacklist and press OK 4 Edit the caller number from the dial pad optional Use Delete to delete 5 Use the up down navigator keys to scroll between the different number options Office Mobile and Other 6 Enter the number or numbers from the dial pad Use Delete to delete 7 Press OK or Save to save your changes ...

Page 182: ... pre programmed Hold button see below The Hold soft key appears on the phone s display whenever the calling state permits holding a call The line key blinks while the call is being held To return a call placed on Hold 1 Press the Resume soft key or the the Hold button Note If you placed more than one call on hold press the flashing Line key or use the up down navigator keys to select the Line key ...

Page 183: ... keys to select the button to be programmed and press OK or Enter to select see figure on page 200 for button numbers DSS Key 1 corresponds to programmable key labeled 1 DSS Key 2 corresponds to programmable key labeled 2 DSS Key 3 corresponds to programmable key labeled 3 DSS Key 4 corresponds to programmable key labeled 4 DSS Key 5 corresponds to programmable key labeled 5 DSS Key 6 corresponds ...

Page 184: ...ponds to programmable memory key labeled 8 Memory Key 9 corresponds to programmable memory key labeled 9 Memory Key 10 corresponds to programmable memory key labeled 10 5 Use Switch or the right left navigator keys to select Key Event 6 Use the down navigator key to select 2 Key Type 7 Use Switch or the right left navigator keys to select Hold Private Hold or Public Hold 8 Press OK or Save to save...

Page 185: ...tendant can also cancel the feature or set up Hot Line Immediate for other destinations Via your phone s configuration options see below To activate Hot Line Immediate when defined at your phone 1 Dial any number 2 Press OK or Send 3 The hot line destination phone rings immediately 4 Wait for answer To define a Hot Line using the phone s configuration options 1 Press Menu and use the navigator key...

Page 186: ...o the phone Contact your system administrator for more information about loading language packages 3 The language of the phone s web configuration pages can be changed independently of the phone s language see Phone Preference Page on page 49 To change the language for your phone 1 Press Menu and use the navigator keys to scroll to Language 3 Settings 1 Basic Settings 1 Language and press OK or En...

Page 187: ... dialed over outgoing trunk or internal extension is automatically stored in memory To activate Last Number Redial 1 Do one of the following Press and then press OK or Send Dial feature code 143 and then press OK or Send Press the REDIAL fixed key Press a pre programmed Redial button see page 174 and then press OK or Send ...

Page 188: ...ogrammable key labeled 1 DSS Key 2 corresponds to programmable key labeled 2 DSS Key 3 corresponds to programmable key labeled 3 DSS Key 4 corresponds to programmable key labeled 4 DSS Key 5 corresponds to programmable key labeled 5 DSS Key 6 corresponds to programmable key labeled 6 Memory Key 1 corresponds to programmable memory key labeled 1 Memory Key 2 corresponds to programmable memory key l...

Page 189: ...s to programmable memory key labeled 9 Memory Key 10 corresponds to programmable memory key labeled 10 5 Use Switch or the right left navigator keys to select Key Event 6 Use the down navigator key to select 2 Key Type 7 Use Switch or the right left navigator keys to select Redial 8 Press OK or Save to save your changes ...

Page 190: ...etails of calls are recorded until you cancel the feature The details recorded are Originating number for external calls ANI if available else trunk number your station number and the time of calls To activate malicious call trace Dial the entire procedure in a single block sequence 1 Dial feature code 1740 2 Dial the activation code 3 Press OK or Send 4 Listen for the confirmation tone 5 Press SP...

Page 191: ...de Coral IPx FlexiCom Malicious Call Trace To cancel malicious call trace Dial the entire procedure in a single block sequence 1 Dial feature code 1740 2 Dial the cancellation code 3 Press OK or Send 4 Listen for the confirmation tone 5 Press SPKR to hang up ...

Page 192: ...al the entire procedure in a single block sequence 1 Dial feature code 1741 2 Dial the activation code 3 Press OK or Send 4 Listen for the confirmation tone 5 Press SPKR to hang up Notes 1 If the Malicious Call feature is not currently active the reorder tone is heard 2 The details recorded include the Originating number for external calls ANI if available else trunk number your station number and...

Page 193: ...ce mail message 1 Do one of the following Press the lit Message button see below to define your voice mail number to automatically access your mailbox Press the Connect soft key see below to define your voice mail number to automatically access your mailbox Dial your voice mail number and then press OK or Send Press a pre programmed Voice Mail key see page 180 2 Enter your voice mail password and ...

Page 194: ... the navigator keys to scroll to DSS Keys Type 2 Features 3 DSS Keys 1 Line Keys as DSS Keys and press OK or Enter 3 Use the up down navigator keys to select the button to be programmed and press OK or Enter to select see figure on page 280 for button numbers DSS Key 1 corresponds to programmable key labeled 1 DSS Key 2 corresponds to programmable key labeled 2 DSS Key 3 corresponds to programmabl...

Page 195: ...tor key to select 3 Line ID 8 Use Switch or the right left navigator keys to select the account number you want to associate with this button 9 Use the down navigator key to select 4 Extension 10 Enter your voice mail number from the dial pad Use Del to delete 11 Press OK or Save to save your changes ...

Page 196: ...ng that at least one message is waiting Note When a message left to a Boss Group turns ON the message lamp of the first Boss Group member only To leave a message at a vacant desk or forwarded station from idle Dial the entire procedure in a single block sequence 1 Dial Message feature code 175 2 Dial station Boss Group or network number 3 Press OK or Send 4 Listen for the confirmation tone 5 Press...

Page 197: ...40 The originator of the message can also cancel the message To cancel a message that you left Dial the entire procedure in a single block sequence 1 Dial Message Cancellation feature code 1440 2 Dial station or network number 3 Press OK or Send 4 Listen for the confirmation tone 5 Press SPKR to hang up ...

Page 198: ...conversation The MUTE key is an on off switch and can be pressed as many times as necessary The mute feature deactivates the microphone for your speakerphone and handset or headset Press the toggle key again to reactivate the microphone The icon appears on the display when Mute is activated To turn off the microphone during a call Press MUTE Party cannot hear your side of the conversation The icon...

Page 199: ... dialing the Night Answer group pickup feature code To answer incoming calls within your pickup group Dial the entire procedure in a single block sequence 1 Dial Night Answer feature code 192 2 Press OK or Send 3 Answer the call Directed Pickup Allows you to pick up any ringing central bell in the system by dialing the Directed Pickup feature code and the required bell number To answer a UNA call ...

Page 200: ...ocedure in a single block sequence 1 Dial assigned Page_Q number 7060 7069 2 Press OK or Send 3 Begin speaking Note If the call is not picked up within a predetermined time it automatically returns to the originating station from which Page_Q was placed Table 7 Page Queue Access Codes Page queue Number Access Code Dial Pad Number 1 7060 2 7061 3 7062 4 7063 5 7064 6 7065 7 7066 8 7067 9 7068 10 70...

Page 201: ...be accomplished via a system station Use the form below to write in locations or areas and their associated access codes To voice page Dial the entire procedure in a single block sequence 1 Dial Public Address Paging access code 2 Press OK or Send 3 Announce your message 4 Press SPKR to hang up Table 8 Voice Paging Access Codes Location Area Access Code 7074 7075 7076 7077 7078 7079 ...

Page 202: ...P T208M BL T322 or T328 To voice page from idle Dial the entire procedure in a single block sequence 1 Dial Voice Page feature code 191 followed by the keyset dial number or Dial a Keyset Voice Page number 2 Press OK or Send 3 Listen for the Voice Page tone 4 Begin paging when tone stops 5 Press SPKR to hang up Note Each Keyset has a unique Voice Page number which is defined through the Coral syst...

Page 203: ...form on this page to write in the various paging zones or areas in your company and their associated access codes Note Only idle keysets can receive a page To operate Zone Page Dial the entire procedure in a single block sequence 1 Dial the Zone Page access code 2 Press OK or Send 3 Listen for the Voice Page tone 4 Begin paging when tone stops 5 Press SPKR to hang up Location Area ACCESS CODE Loca...

Page 204: ... Park feature code 183 or press a pre programmed Call Park key see page 191 2 Dial station number at which call was placed in park 3 Press OK or Send 4 Answer the call Notes 1 More than one call can be parked at a single station Calls are retrieved on a first in first out basis FIFO That is the first parked call first in is the first call that is picked up first out 2 If the parked call is not pic...

Page 205: ...abeled 1 DSS Key 2 corresponds to programmable key labeled 2 DSS Key 3 corresponds to programmable key labeled 3 DSS Key 4 corresponds to programmable key labeled 4 DSS Key 5 corresponds to programmable key labeled 5 DSS Key 6 corresponds to programmable key labeled 6 Memory Key 1 corresponds to programmable memory key labeled 1 Memory Key 2 corresponds to programmable memory key labeled 2 Memory ...

Page 206: ...o select Key Event 6 Use the down navigator key to select 2 Key Type 7 Use Switch or the right left navigator keys to select Call Park 8 Use the down navigator key to select 3 Line ID 9 Use Switch or the right left navigator keys to select the account number you want to associate with this button 10 Use the down navigator key to select 4 Extension 11 Enter numbers from the dial pad Use Del to dele...

Page 207: ...rst time or changing a passcode must be performed from your own telephone To enter your Coral Passcode for the first time Dial the entire procedure in a single block sequence 1 Dial Passcode feature code 179 2 Dial your new passcode four digits 3 Redial your new passcode 4 Press OK or Send 5 Listen for the confirmation tone 6 Press SPKR to hang up CAUTION Once a Coral passcode has been defined the...

Page 208: ...your Coral Passcode Dial the entire procedure in a single block sequence 1 Dial Passcode feature code 179 2 Dial your current passcode four digits 3 Dial your new passcode four digits 4 Redial your new passcode 5 Press OK or Send 6 Listen for the confirmation tone 7 Press SPKR to hang up ...

Page 209: ...use this Coral feature To lock your telephone Dial the entire procedure in a single block sequence 1 Dial Phone Lock feature code 148 2 Dial your passcode four digits 3 Dial activation code 4 Press OK or Send 5 Listen for the confirmation tone 6 Press SPKR to hang up To unlock your telephone Dial the entire procedure in a single block sequence 1 Dial Phone Lock feature code 148 2 Dial your passcod...

Page 210: ...your Pickup group Dial the entire procedure in a single block sequence 1 Dial Group Call Pickup feature code 181 2 Press OK or Send 3 Answer the call Directed Pickup Allows you to pick up any ringing phone in the system by dialing the Directed Pickup feature code and the required phone number You can also press a pre programmed Pick Up key that has been defined via your phone s configuration optio...

Page 211: ... programmable key labeled 1 DSS Key 2 corresponds to programmable key labeled 2 DSS Key 3 corresponds to programmable key labeled 3 DSS Key 4 corresponds to programmable key labeled 4 DSS Key 5 corresponds to programmable key labeled 5 DSS Key 6 corresponds to programmable key labeled 6 Memory Key 1 corresponds to programmable memory key labeled 1 Memory Key 2 corresponds to programmable memory ke...

Page 212: ...t navigator keys to select Key Event 6 Use the down navigator key to select 2 Key Type 7 Use Switch or the right left navigator keys to select Pick Up 8 Use the down navigator key to select 3 Line ID 9 Use Switch or the right left navigator keys to select the account number you want to associate with this button 10 Use the down navigator key to select 4 Extension 11 Enter numbers from the dial pad...

Page 213: ...tions groups etc phone features Do Not Disturb Forward etc as offered in the phone s configuration options or Coral features using Coral feature codes The sixteen programmable buttons located on the phone may be programmed either via the phone s configuration menu option or via the phone Web pages see Phone DSS Key Page on page 64 Notes 1 For Coral features you must program one button with the Cor...

Page 214: ...Programmable Buttons Line and Memory Keys 200 T328 Executive IP Phone User Guide Coral IPx FlexiCom Programmable Buttons Line and Memory Keys Programmable Button Numbers ...

Page 215: ...e use To program a Coral feature or port destination into one of the phone s programmable buttons choose the Speed Dial Button type Continue to enter the entire feature code programming sequence as described in this guide including the activation or cancellation code To program Coral feature codes or speed dial destinations in programmable buttons 1 Press Menu or if this is an expansion key press ...

Page 216: ...ey 4 corresponds to programmable memory key labeled 4 Memory Key 5 corresponds to programmable memory key labeled 5 Memory Key 6 corresponds to programmable memory key labeled 6 Memory Key 7 corresponds to programmable memory key labeled 7 Memory Key 8 corresponds to programmable memory key labeled 8 Memory Key 9 corresponds to programmable memory key labeled 9 Memory Key 10 corresponds to program...

Page 217: ...ator keys to select the button to be programmed and press OK or Enter to select see figure on page 200 for button numbers Line Key 1 corresponds to programmable line key labeled 1 Line Key 2 corresponds to programmable line key labeled 2 Line Key 3 corresponds to programmable line key labeled 3 Line Key 4 corresponds to programmable line key labeled 4 Line Key 5 corresponds to programmable line ke...

Page 218: ... Switch or the right left navigator keys to select on of the following programmable button types Group Listen See Group Listening on page 163 Public Hold See Defining a Hold Key using Phone s Configuration options on page 232 Private Hold See Defining a Hold Key using Phone s Configuration options on page 232 Conf See To program a programmable button as a Conference key on page 128 Forward See To ...

Page 219: ...Line Keys as DSS Keys to program one of the Line Keys 2 Memory Keys as DSS Keys to program one of the Memory Keys 4 Use the up down navigator keys to select the button to be programmed and press OK or Enter to select see figure on page 200 for button numbers Line Key 1 corresponds to programmable line key labeled 1 Line Key 2 corresponds to programmable line key labeled 2 Line Key 3 corresponds to...

Page 220: ...labeled 10 5 Use Switch or the right left navigator keys to select SIP Trunk 6 Use the down navigator key to select Line ID 7 Use Switch or the right left navigator keys to select the account number you want to associate with this button Auto indicates that the button will be associated with all accounts 8 Press OK or Save to save your changes To dial from a programmed button Press the programmed ...

Page 221: ...ammable memory key labeled 1 Memory Key 2 corresponds to programmable memory key labeled 2 Memory Key 3 corresponds to programmable memory key labeled 3 Memory Key 4 corresponds to programmable memory key labeled 4 Memory Key 5 corresponds to programmable memory key labeled 5 Memory Key 6 corresponds to programmable memory key labeled 6 Memory Key 7 corresponds to programmable memory key labeled 7...

Page 222: ... 2 corresponds to programmable memory key labeled 2 Memory Key 3 corresponds to programmable memory key labeled 3 Memory Key 4 corresponds to programmable memory key labeled 4 Memory Key 5 corresponds to programmable memory key labeled 5 Memory Key 6 corresponds to programmable memory key labeled 6 Memory Key 7 corresponds to programmable memory key labeled 7 Memory Key 8 corresponds to programmab...

Page 223: ...Receiving Calls Answering Calls 209 T328 Executive IP Phone User Guide Coral IPx FlexiCom Receiving Calls Answering Calls See Receiving Calls Answering Calls on page 31 ...

Page 224: ...at are installed and their associated codes To switch on a relay Dial the entire procedure in a single block sequence 1 Dial Relay code 2 Dial activation code 3 Press OK or Send 4 Listen for the confirmation tone 5 Press SPKR to hang up To switch off a relay Dial the entire procedure in a single block sequence 1 Dial Relay code 2 Dial cancellation code 3 Press OK or Send 4 Listen for the confirmat...

Page 225: ...entire procedure in a single block sequence 1 Dial Reminder feature code 172 2 Dial activation code 3 Dial in the time you wish to be called four digits are required 12 hour clock use leading 0 e g 0805 for five past eight 4 Dial 2 for AM or 7 for PM 5 Press OK or Send 6 Listen for the confirmation tone 7 Press SPKR to hang up To answer a Reminder ring When the phone rings the REMIN CALLING messag...

Page 226: ...eminder feature code 172 2 Dial cancellation code 3 Press OK or Send 4 Listen for the confirmation tone 5 Press SPKR to hang up Note Reminder times must be cancelled one at a time If you have more than one reminder time programmed then the closest reminder time to the present hour is cancelled You must repeat this procedure to cancel each subsequent reminder time ...

Page 227: ... scroll between the different ring types As you scroll the ring type music is heard 3 Press OK or Save to select the ring type for your phone You can adjust the ring volume from the phone s menu by pressing the volume key while the phone is ringing by pressing the volume key from idle To adjust the Ring Volume from idle See Volume Adjustment on page 228 To adjust the Ring Volume level during ringi...

Page 228: ... supports the Room Status or Canned Messages feature If your Coral system supports the Canned Messages feature see page 124 the Room Status feature is unavailable To activate or set the Room Status Dial the entire procedure in a single block sequence 1 Dial Room Status access code 2 Dial activation code 3 Press OK or Send 4 Listen for the confirmation tone 5 Press SPKR to hang up To cancel or rese...

Page 229: ...P Phone User Guide Coral IPx FlexiCom Room Status Room Status Numbers and Access Codes Room Status Access Code Name 0 7026 1 7027 2 7028 3 7029 4 7030 5 7031 6 7032 7 7033 8 7034 9 7035 10 7036 11 7037 12 7038 13 7039 14 7040 15 7041 ...

Page 230: ...lege can break in to your secured phone To activate Security Line Dial the entire procedure in a single block sequence 1 Dial Security Line feature code 17700 2 Dial activation code 3 Press OK or Send 4 Listen for the confirmation tone 5 Press SPKR to hang up Your phone is now blocked against break in attempts To cancel Security Line Dial the entire procedure in a single block sequence 1 Dial Secu...

Page 231: ... system sends your call immediately towards the destination When you have finished dialing do one of the following Press OK Press Send Press or or wait for the phone to dial depending on your phone settings see below To define the Send as Key via the phone 1 Press Menu and use the navigator keys to scroll to or as send 2 Features 4 or as send 2 Use Switch or the right left navigator keys to scroll...

Page 232: ... code into the Private Library number as well The speed dial numbers are programmed per station and are unique to each station Therefore dialing the same private library number at one station will most likely include a different destination than dialing the same Private Library number at another station Use the table below to list your Coral Speed Dial numbers default Private Library numbers are 7...

Page 233: ... hang up Notes 1 Possible outside line access codes are trunk number trunk group number dial service routing access or another public private library number 2 The number of digits that can be programmed for an outside phone number including dial codes is limited by the system defined system wide Trying to enter a longer digit string than allowed causes a reorder tone and programming stops 3 A new ...

Page 234: ...h may be used as part of the outside phone number Dial Codes Codes Description X X 1 through 9 seconds delay 0 Stop dial end of outside number 1 Outpulsing wait period during which user can dial any number of digits 2 All following digits are Dial Pulse 3 All following digits are Touch Tone Dialing DTMF tones 4 Inhibits display for Call Accounting System 5 Enables display for Call Accounting Syste...

Page 235: ...s is described generally for both dialing systems If Public Speed Dialing is available on your system consult your company directory for library numbers To dial a Public or Private Speed dial number 1 Dial speed call library number Private or Public 2 Press OK or Send Note In some cases the Speed Dialing number must be followed by a Forced Account code When Forced Account code is required the dist...

Page 236: ...igator keys to scroll to Ring Tone 3 Settings 1 Basic Settings 2 Time Date 1 SNTP Setting 1 Time Zone 2 Use Switch or the right left navigator keys to scroll between the different times 3 Press OK or Save to select the time zone for your phone To change Primary NTP Server 1 Press Menu and use the navigator keys to scroll to Ring Tone 3 Settings 1 Basic Settings 2 Time Date 1 SNTP Setting 2 NTP Ser...

Page 237: ...l pad to edit the values 3 Press OK or Save to save your changes To manually change the Date and Time 1 Press Menu and use the navigator keys to scroll to Ring Tone 3 Settings 1 Basic Settings 2 Time Date 2 Manual Setting 2 Use the right left navigator keys to scroll between the different times 3 Press OK or Save to select the time zone for your phone To change the Time Format 1 Press Menu and use...

Page 238: ...ion 2 Call Transfer to groups Boss Hunt is not supported To perform screened transfer of an established outgoing call 1 During the call press one of the following the TRAN fixed key the Transfer soft key a pre programmed Conference button see page 226 2 This places the first party on hold and gives you a second dial tone 3 Dial the Transfer destination number 4 Press OK or Send 5 Hear ringback ton...

Page 239: ...press one of the following the Transfer soft key a pre programmed Transfer button see page 226 2 This places the first party on hold and gives you a second dial tone 3 Dial the Transfer destination number 4 Press OK or Send 5 Press the Transfer soft key or the pre programmed Transfer button again When you hang up you are disconnected from the call ...

Page 240: ...y labeled 1 DSS Key 2 corresponds to programmable key labeled 2 DSS Key 3 corresponds to programmable key labeled 3 DSS Key 4 corresponds to programmable key labeled 4 DSS Key 5 corresponds to programmable key labeled 5 DSS Key 6 corresponds to programmable key labeled 6 Memory Key 1 corresponds to programmable memory key labeled 1 Memory Key 2 corresponds to programmable memory key labeled 2 Memo...

Page 241: ...mmable memory key labeled 9 Memory Key 10 corresponds to programmable memory key labeled 10 5 Use Switch or the right left navigator keys to select Key Event 6 Use the down navigator key to select 2 Key Type 7 Use Switch or the right left navigator keys to select Tranfer 8 Press OK or Save to save your changes ...

Page 242: ...he following phone items Handset Volume Speaker Volume Headset Volume Ring Volume To adjust volume level from idle 1 Press Menu and use the navigator keys to scroll to Phone Volume 3 Settings 1 Basic Settings 4 Phone Volume 2 Navigate to the required volume item by using the up down arrow keys 3 Press OK or Enter to select 4 A volume indicator on the screen graphically depicts the current volume l...

Page 243: ...justment 5 Press the left right arrow key to adjust the volume level 6 Press OK or Save to save your changes To adjust volume level during a call During a call handsfree or handset or during ringing the phone s volume items can be adjusted by using the Volume key to increase to decrease ...

Page 244: ...re the waiting call Terminate the current call wait for a ring and then answer the waiting call Put the current call on hold see Hold on page 168 and answer the waiting call Note Some phones might not be configured for Waiting Calls and the calling party hears a Busy tone To enable disable Waiting Calls 1 Press Menu and use the navigator keys to scroll to Call Waiting 2 Features 2 Call Waiting 2 U...

Page 245: ...code 173 2 Dial activation code 3 Dial in the time you wish to be awoken four digits required 12 hour clock use leading 0 e g 0805 for five past eight 4 Dial 2 for AM or 7 for PM 5 Press OK or Send 6 Listen for the confirmation tone 7 Press SPKR to hang up Note If you hear the reorder tone Wakeup is denied at your station as defined by Class of Service In order to make use of this feature you must...

Page 246: ... feature code 173 2 Dial cancellation code 3 Press OK or Send 4 Listen for the confirmation tone 5 Press SPKR to hang up Note Wakeup request times must be cancelled one at a time If you have more than one wakeup request time programmed then the closest wakeup time to the present hour is cancelled You must repeat this procedure to cancel each subsequent wakeup time ...

Page 247: ...en the Primary and Secondary COS but only one COS can be utilized at a time When the telephone is in check out mode the telephone is marked by a system wide defined COS and the user is denied this feature see page 127 Database The memory in which the flexible database system information is stored The programming of the database is usually carried out during installation however it is field or remo...

Page 248: ...proprietary telephone is a general name for the FlexSet FlexSet IP DKT DST T207M T208M T207M NP T208M BL T207S T208S T207S NP T208S BL etc or any telephone having several buttons display unit loudspeaker microphone etc MWI Message Waiting Indicator An indicator that there is a message waiting or a voicemail message for the owner of an account Operator Attendant The operator is responsible for answ...

Page 249: ...s a member of many Hunt groups and or Boss groups Time Out A predetermined period of time allowed to complete a specific function If the function is not completed for example dialing the caller is dropped See also Recall Automatic Trunk An outside line from the telephone company that terminates at the customer s location Trunk Group A number of trunks linked together members for a common outgoing ...

Page 250: ...e station user to dial a secret authorization account code before accessing an outside line Before dialing is allowed VFAC verifies the presence of the account code in the system If the code is not found dialing is blocked when the code is found dialing is allowed Each code can have specific dialing restrictions Appendix A Glossary cont ...

Page 251: ...ty is listening Not used in North America Busy Engaged Tone When the destination you have dialed extension or trunk is busy Call Waiting Tone Tone heard while engaged on a call indicating that another call is waiting to be answered Confirmation Tone Tone heard when you have successfully accessed or activated a feature for example Camp On or Call Forward Outside Dial Tone When connected to an exter...

Page 252: ... is lifted indicating that there is a message waiting for you Tick Tone A tone indicating that you may continue dialing Voice Paging Tone A warbling tone when using the paging facility Whisper Page Tone A tone heard while engaged in a conversation indicating that a third party wants to break into the conversation with a whisper The second conversing party does not hear the tone Appendix B Tones co...

Page 253: ...eb 2010 International Headquarters Tadiran Telecom Ltd 18 Hasivim Street P O Box 7607 Petach Tikva 49170 Israel Tel 972 3 9262000 Fax 972 3 9262310 http www tadirantele com USA Headquarters Tadiran Telecom Inc 4 Tri Harbor Court Port Washington NY 11050 Tel 1 516 632 7200 Fax 1 516 632 7210 ...

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