Tadiran Telecom EMERALD ICE, Installation Manual

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Emerald ICE HD Voicemail Installation Manual
7-7
Vo
ic
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Me
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Pr
ogramming
7
The fields in the center of the Voice Menu screen correspond with the keys on the
telephone dial pad. Information programmed in these fields direct Emerald ICE HD
Voicemail to perform certain actions when a specific key is pressed. In default
programming the fields are programmed as follows:
Keys 1 ‐ 8 are programmed with [M][902], which allows the caller to dial any
mailbox number programmed into the system. This is the Automated
Attendant mode.
Key 9 is programmed with [M] [903], which provides access to the Dial by
Name directory functions.
Key # is programmed with [M][900], which provides access to the mailbox
subscriber functions. If a caller dials # followed by a mailbox number i.e.
#434, Emerald ICE HD Voicemail opens mailbox 434 in subscriber mode and
asks for the user’s password.
Key * is programmed with [M][901], which provides access to a mailbox for
leaving a message. If a caller dials * followed by a mailbox number i.e.
*434, Emerald ICE HD Voicemail will open mailbox 434, play the mailbox
greeting and allow the caller to record a message to the subscriber.
Key 0 is programmed with [D][0 ], the Operator’s extension number for times
when a live Operator is present to process callers. At other times, such as
night and when closed, you would enter [M][500], for example, to direct
the caller to the After Hours Mailbox you desire. The caller may also be
sent to any other destination of your choosing.
The above key assignments are just the default settings. Each field may also have
any of the following choices assigned:
[M][xxx] ‐ any valid mailbox number available in the system.
[D][xxx] - any valid telephone extension number in the PBX. This is a BLIND
(unsupervised) transfer.
7.4
DTMF Key Assignments
Do not assign any Mailbox destination other than M-902 for digits that match the leading
digit for your mailbox/PBX extension numbering plan. If you do, the Automated
Attendant feature will not function. This does not apply to D or C destinations.