Tadiran Telecom EMERALD ICE, Installation Manual

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Emerald ICE HD Voicemail Installation Manual
Mailbox
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Note 1 ‐ When using any of the Q&A mailboxes, enter the number of questions that must be
answered to make a call valid in Box Options Position 1. Acceptable entries are 1 ‐ 9, 0 or blank.
Note 2 ‐ When using Question & Answer mailbox types, you MUST make a separate Class of
Service for these mailboxes. In this COS, you must enter a value of 01 or higher in the MAX
SILENCE IN MESSAGE field. If you do not do this, the first question will play and record the
answer, but it will not proceed to the next question in the group.
Owner Name ‐ Enter the last name and first name of the mailbox subscriber. It
is important to spell the name properly since it will be used in the Dial by
Name directory feature. Place an exclamation point (!) before the name if this
subscriber does not want to be found when the Dial by Name feature is used.
31 This type sends a caller to the voice mail entry point for
non ‐ subscribers. This type is only used in conjunction with a
Voice Menu box only. The default system mailbox for this feature
is 901.
32 This type routes callers to the voice mail entry point to transfer
the caller to an telephone extension. This type is used in
conjunction with a Voice Menu box only. The default system
mailbox for this feature is 902.
33 This type sends a caller to the entry point for the auto attendant
Dial by Name directory function. This type is used in conjunction
with a Voice Menu box only. The default system mailbox for this
feature is 903.
35 This type routes a caller to a specific mailbox. The DTMF digit
used in the Voice Menu to reach a mailbox with this type is taken
as the leading digit in the mailbox number. The system waits for
the remaining digits to be dialed then routes the call directly to
that mailbox. This type is used in conjunction with a Voice Menu
box only. The default system mailbox for this feature is 902.
37 Special Transfer / Forwarding ‐
*** IN DEVELOPMENT ***
40 This type provides a method to send callers to specific Voice
Menu Mailboxes. When a caller is routed to this type of mailbox,
they are immediately sent to the Voice Menu box that has been
programmed in the ALT EXTENSION field. i.e. If 5 is entered in
that field, when the mailbox is accessed, the caller will be sent to
Voice Menu 5 Greeting 1.
50 Hotel Front Desk Operations. Allows a hotel desk attendant to
reset a mailbox to default values when a guest checks out of the
hotel.
55 This type activates the various system administrator functions.
This mailbox type should only be given to the actual System
Administrator boxes as defined in the Site Administration screen.
60 Technical Support Schedule Mailbox ‐ *** IN DEVELOPMENT
***
Mailbox
Type Description