Tadiran Telecom EMERALD ICE, Installation Manual

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7-4
Emerald ICE HD Voicemail Installation Manual
Vo
ic
e
Me
n
u
Pr
ogramming
7
Emerald ICE HD Voicemail always defaults to greeting 1 of the specified Voice Menu
‐ even if another greeting such as 2 ‐ 8, has been programmed and recorded. If it is
desired to send a caller to a specific greeting in the Voice Menu Box , specific
programming is required. A mailbox must be set up in the system and defined in
the Type field as a type 40 mailbox. The desired Voice Menu number is then
entered in the Alt Extension field.
By default, mailboxes 700-723 are set up as a Mailbox Type of 40 and point
to Voicemenu 1. If a different voicemenu is desired, change the alternate
extension in the mailbox corresponding with the trunk number and then
reroute it to the desired voicemenu.
Field Descriptions
When programming Emerald ICE HD Voicemail, remember that the program
will always fill in leading zeros if and when they are required. This is true for
all the programming fields throughout the system.
The fields on the Voice Menu Administration Screen are as follows:
Voice Menu Number ‐ This field contains the number of either a new or
existing Voice Menu. To display or add a voice menu, press the
3
key and
enter “ Y ” when prompted “ Clear Screen? ” Enter the voice menu number. If it
has not been programmed, Emerald ICE HD Voicemail will prompt
“ Information Not Found. F1 For Closest. Enter To Continue. ” Press
R
to accept the new voice menu and continue programming. If the Voice Menu
Box does exist, the screen will display the programmed data.
7.3
Voice Menu Box Routing Issues
NEVER delete Voice Menu 1, Greeting 1. In most cases, Emerald ICE HD Voicemail
looks for Voice Menu 1, Greeting 1 as a starting point for processing the caller. If
Emerald ICE HD Voicemail does not find this greeting, the system will answer and then
hang up on the caller.