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Emerald ICE HD Voicemail Installation Manual

3-3

In

stallation

Pr

ocedur

es

3

1.

Remove

the

4

mounting

screws

from

the

CCB

card

and

replace

with

the

4

standoffs

supplied

with

the

Emerald

ICE

HD

Voicemail

System

card.

Set

the

4

mounting

screws

aside.

2.

While

holding

the

card

close

to

the

Emerald

ICE

cabinet

connect

the

ribbon

cable

with

the

receptacle

on

the

CCB

card

and

connect

the

red/white

power

line

connector

with

the

receptacle

on

the

610

‐

2

board.

3.

Line

up

the

4

mounting

holes

on

Simlicity

for

ICE

Voice

Mail

System

card

with

the

4

stand

offs

on

the

CCB

card.

Firmly,

secure

the

Emerald

ICE

HD

Voicemail

card

to

the

CCB

card

with

the

4

mounting

screws

previously

set

aside.

4.

Turn

the

Emerald

ICE

cabinet

power

on

and

verify

that

the

Voice

Mail

card

green

System

Status

LED’s

at

the

top

of

the

card

is

blinking.

5.

Connect

a

9

‐

pin

serial

cable

male

‐

end

to

the

female

receptacle

on

the

Emerald

ICE

Flash

Voice

Mail

System

card.

6.

Connect

the

other

end

of

the

serial

cable

with

the

desired

serial

port

on

a

laptop

or

PC.

The

Emerald

ICE

HD

Voicemail

System

is

now

installed,

synchronized

and

ready

for

programming

on

a

laptop

or

PC.

The

card

automatically

starts

up

once

it

is

inserted

and

receives

power

from

the

Emerald

ICE

bus.

As

Emerald

ICE

HD

Voicemail

boots

up,

you

will

see

a

series

of

screens

open

and

close

as

the

various

drivers

and

programs

load.

Finally

the

port

status

screen

will

appear.

Emerald

ICE

HD

Voicemail

is

now

installed

and

running.

All

that

is

left

is

to

program

the

user

mailboxes

and

voice

menu

options.

Refer

to

Sections

3

through

7

for

detailed

instructions

on

Emerald

ICE

HD

Voicemail

system

programming.

The

figure

below

shows

the

various

ports

and

indicator

lights

located

on

the

Emerald

ICE

HD

Voicemail

card.

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24
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Summary of Contents for EMERALD ICE

Page 1: ...Emerald ICE Digital Key Telephone System TM HD Voicemail Installation Manual...

Page 2: ...owever no responsibility is assumed by the Manufacturer for the use there of nor for the rights of third parties which may be affected in any way by the use thereof Any representation s in this docume...

Page 3: ...Various changes including default mailbox passwords and Simplicity card photo Revision B January 8 2004 January 6 2004 Added section on AMIS Networking Revision C March 30 2004 January 8 2004 Revised...

Page 4: ...NOTES...

Page 5: ...ndling Any modules or components determined to be damaged in such a manner will only be replaced at dealer cost HAZARDOUS VOLTAGE WARNINGS The final equipment purchaser is responsible for protecting t...

Page 6: ...be required to correct the interference at his own expense FCC rulings state that the owner of the system to be installed give the local telephone company sufficient advance notice of intention to use...

Page 7: ...RANTY SPECIFICALLY EXCLUDES THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR ANY PARTICULAR PURPOSE THIS LIMITED WARRANTY IS IN LIEU OF AND EXCLUDES ANY CLAIMS BY THE PURCHASER FOR CONSEQUENT...

Page 8: ......

Page 9: ...on Screen 4 7 4 5 Holiday Dates Administration Screen 4 12 4 6 Mailbox Linking Screen 4 14 5 Mailbox Programming 5 1 5 1 Mailbox Administration 5 1 6 Outcall Administration 6 1 6 1 Outcall Administrat...

Page 10: ...10 3 10 6 Mailbox Linking 10 3 10 7 Message Reminder 10 3 10 8 Multi Extension Mailbox 10 4 10 9 Non Receipt Notification 10 5 10 10 Pager Notification 10 5 10 11 Secretary Mailbox Access 10 5 10 12 T...

Page 11: ...s 13 11 13 12 Hourly Port Statistics Report 13 12 13 13 Outcalling Detailed Report 13 13 13 14 Detailed Group List Reports 13 14 13 15 Personal Group List Report 13 15 13 16 Digit Grabber 13 16 14 Rem...

Page 12: ...iv Emerald ICE HD Voicemail Installation Manual TC...

Page 13: ...e 4 5 Mailbox Link Administration Screen 4 14 Figure 5 1 Mailbox Administration Screen 5 1 Figure 6 1 Outcall Administration Screen 6 1 Figure 6 2 Mailbox Bin Number Administration Screen 6 3 Figure 7...

Page 14: ...vi Emerald ICE HD Voicemail Installation Manual LF...

Page 15: ...asy to follow menus Function key help menus are available on all screens Emerald ICE HD Voicemail System Information And Capacity Emerald ICE HD Voicemail is a standalone unit which plugs directly int...

Page 16: ...ic customer requirements Programming or maintaining the Emerald ICE HD Voicemail configuration requires the following equipment An IBM compatible desktop or laptop computer with an available serial po...

Page 17: ...ction 2 PC Terminal Setup this section describes the PC setups required to communicate with the Emerald ICE HD Voicemail card Section 3 Installation Procedures This section provides suggestions for th...

Page 18: ...ports This section provides descriptions of the vari ous reports that can be generated for management reporting Section 14 Remote Modem Programming This section provides instruc tions for using the Em...

Page 19: ...dings or prompts Bold Italic Used in describing the fields in PC screens and other form names or items Normal Bold Used to describe filenames device names and specific areas of PC screens Press Means...

Page 20: ...sed in conjunction with this manual Emerald ICE Deluxe Model Telephone User Guide PN 72447010146 Emerald ICE Standard Model Telephone User Guide PN 72447010147 Emerald ICE Flash Voicemail Installation...

Page 21: ...eed to be made in your spec will tell you the general area where the changes need to be made It is recommend that you install a separate copy of Procomm in its own subdirectory since some of the param...

Page 22: ...mmed You only need to program the NORMAL state These settings are found under the Setup option Terminal Setup Keyboard files The complete set of correct key mappings is below 1 A M 2 AA M 3 AB M 4 AC...

Page 23: ...make sure the following items are available BEFORE starting the initial setup A system Voice Menu design plan that has been discussed with and approved by the end user A well spoken person available...

Page 24: ...as follows Figure 3 1 Installation of Emerald ICE HD Voicemail System Card can be used for reference Figure 3 1 Installation of Emerald ICE HD Voicemail System Card 3 2 Installing Emerald ICE HD Voice...

Page 25: ...tatus LED s at the top of the card is blinking 5 Connect a 9 pin serial cable male end to the female receptacle on the Emerald ICE Flash Voice Mail System card 6 Connect the other end of the serial ca...

Page 26: ...merald ICE HD Voicemail Card Front View Emerald ICE HD Voicemail requires no additional Emerald ICE programming By default the system is configured to operate with the Emerald ICE HD Voicemail system...

Page 27: ...password default is 1234 b When the system menu appears press 7 to shutdown the system c A pop up screen appears and gives you the choice of an immediate or friendly shutdown d The friendly shutdown 1...

Page 28: ...3 6 Emerald ICE HD Voicemail Installation Manual Installation Procedures 3...

Page 29: ...d This is true for all the programming fields throughout the system When moving about in the programming screens it is important to know how the navigational keys will work All keys on the keyboard ar...

Page 30: ...es a blank data entry record 4 clears the field where the cursor is currently placed 5 updates or saves information on the screen 6 deletes the current record on the screen after confirmation 7 moves...

Page 31: ...displays current statistical information about Emerald ICE HD Voicemail Figure 4 1 Main Status Screen Keystrokes Available from the Main Status Screen The following function keys may be used at the Ma...

Page 32: ...r a Emerald ICE HD Voicemail system Status This information field displays the current activity for the specific port Some of the functions that may be seen include Idle Off hook On hook Playing Get T...

Page 33: ...times that all ports were in use simultaneously since being installed and the power turned on Calls Since Midnight DATE This field and the following three fields contain the current date of the syste...

Page 34: ...mming menu choices Press the number next to the category you wish to program When finished press 0 to return to the Main Status Menu window or press 7 to shutdown Emerald ICE HD Voicemail For more inf...

Page 35: ...at the system will use In the top half of the screen you can set the number of digits for the mailbox numbers telephone extension numbers and password minimum and maximum lengths Figure 4 3 Site Admin...

Page 36: ...ple if the system Fax extension is 325 enter 325 in this field Operator Schedule Section When a caller dials Zero 0 to be transferred to an operator the system determines the destination of this trans...

Page 37: ...both entered in 24 hour format Blank is a valid entry AHM Enter the desired AHM mailbox number to be used for this time period Valid entries are from 1 4 These assignments are made in the Global Mail...

Page 38: ...performs a system shutdown and exits to DOS The Disk Cleanup routine then runs the SCANDISK utility on the Emerald ICE HD Voicemail hard drive and corrects any problems that might be found The Disk C...

Page 39: ...on or neither function Entries are only required for installed equipment ports 1 24 The four valid field entries are N indicates that this port will not be used for Outcalls or Message Waiting O indic...

Page 40: ...d that Holiday Dates table that contain traditional holidays such as July 4 or December 25 be re programmed each year To access the Holiday Dates screen use the 7 key while in the Site Administration...

Page 41: ...ler to Voice Menu 81 greeting 1 where the caller may make menu choices M 0000200 sends the caller to mailbox 200 to take a message Comments This field allows a description of the action that Emerald I...

Page 42: ...and goes from one mailbox to another mailbox or from one mailbox to a system group list The mailbox specified in Mailbox 1 will hear a standard prompt informing the subscriber that their mailbox is li...

Page 43: ...on the Mailbox Link Administration Screen Mailbox 1 Enter the mailbox number that will link to another mailbox group Link Type Enter the type of link 1 4 as defined below Link Type 1 Direct Mailbox A...

Page 44: ...pe 4 Overflow Link This type links one mailbox to another so that when the first mailbox becomes full new messages go the second mailbox It is important to know that the maximum number of messages in...

Page 45: ...e also set up using this screen Figure 5 1 Mailbox Administration Screen When a mailbox is first added using the keyboard it is assigned the default password of 0000 This default password is needed to...

Page 46: ...ministration screen These are usually the same length but may be different 2 List the Class of Service and Mailbox type that will be assigned to each subscriber mailbox 3 List mailboxes where Multiple...

Page 47: ...A Emerald ICE HD Voicemail will prompt Input Range of Mailbox ICEXXX XXX Type ICE followed by the starting mailbox number a dash the ending mailbox number and then press the R key Be sure not to add a...

Page 48: ...d plays the recorded Company Name before the mailbox greeting 4 This is a subscriber mailbox that plays the recorded Company Name followed by the mailbox greeting but no system prompts are played it j...

Page 49: ...g and wake up calls only 20 This is a listen only mailbox used to make announcements and hangup You may record up to seven announcements that will play one after the other The seven announcements are...

Page 50: ...he default system mailbox for this feature is 902 33 This type sends a caller to the entry point for the auto attendant Dial by Name directory function This type is used in conjunction with a Voice Me...

Page 51: ...ecorded 3 The mailbox temporary greeting is active This helps the System Administrator know what a caller hears for a given mailbox New User Intro This field indicates whether this mailbox has been se...

Page 52: ...callers directly to the mailbox to leave a message Subscriber must input their password when entering the mailbox Most commonly used when there is no physical extension associated with the mailbox 2...

Page 53: ...stration This is to try and insure that the user is actually in the building during working hours Position 2 Time and Date Stamp Options 0 no automatic time and date stamp available 1 announces the ti...

Page 54: ...scriber 2 Position 5 the user would be paged over all keysets in paging group 2 when a call was ringing on their phone Alt Extension If a specialized mailbox type for example Type 17 for paging is spe...

Page 55: ...iber s schedule is programmed through the Outcall Administration Screen Figure 6 1 Outcall Administration Screen Each subscriber has an outcall schedule for weekdays and a separate schedule for weeken...

Page 56: ...be subscribers in a particular group list a specific mailbox number or any new message Valid entries are mailbox numbers group list numbers or blank for any new messages left by internal or external c...

Page 57: ...Administration Screen is used to program the phone numbers used by mailboxes that are allowed to make Outcalls Figure 6 2 Mailbox Bin Number Administration Screen There are four fields that need to b...

Page 58: ...n the Mailbox Bin Numbers Administration Screen Mailbox Enter the mailbox number that relates to this bin entry Bin Enter the number to be programmed 01 09 for standard bins 91 99 for One Touch dialin...

Page 59: ...program pauses in the dialing sequence Each comma represents a one second delay in dialing If a hookflash is required in the dialing sequence insert an ampersand If a mailbox has multiple entries plea...

Page 60: ...6 6 Emerald ICE HD Voicemail Installation Manual Outcall Administration 6...

Page 61: ...n the day and time of day as programmed While listening to the Voice Menu Box greeting callers may select choices by pressing the DTMF keys on their telephone These choices may send callers to a speci...

Page 62: ...been recorded the only way to return the system to normal operations is to ERASE greeting 9 Since Holiday schedules can be pre programmed this greeting is usually used for emergency company closings...

Page 63: ...and Night greetings respectively when it answers a call These screens tell Emerald ICE HD Voicemail which greeting to play based on the time of day Occasionally the System Administrator may need to c...

Page 64: ...E HD Voicemail remember that the program will always fill in leading zeros if and when they are required This is true for all the programming fields throughout the system The fields on the Voice Menu...

Page 65: ...Emerald ICE HD Voicemail Installation Manual 7 5 Voice Menu Programming 7 Greeting This field contains the number of the greeting that this screen represents 1 8...

Page 66: ...If C 1 2 is the entry Emerald ICE HD VoicemailEmerald ICE HD Voicemail sends the caller to Voice Menu 1 Greeting 2 2 If D 401 is the entry the caller is transferred to extension 401 3 If M 431 is the...

Page 67: ...ess to a mailbox for leaving a message If a caller dials followed by a mailbox number i e 434 Emerald ICE HD Voicemail will open mailbox 434 play the mailbox greeting and allow the caller to record a...

Page 68: ...r the caller to press a key If no action is taken the Voice Menu Box will then play the greeting again If no action is taken for a second time Emerald ICE HD Voicemail will then proceed to follow the...

Page 69: ...for Administration and 3 for Technical Support The desired routing needs to be Accounting goes to Voice Menu 2 Administration goes to Extension 425 Tech Support goes to Voice Menu 5 Once pressing the...

Page 70: ...nter their mailbox D Dialing Destination Format When using the D option for single digit dialing to an extension you must NEVER put in leading zeros before the extension number If you do when a caller...

Page 71: ...nistrator s mailbox i e After answering dial 555 and then input the correct password default 1234 2 At the System Administrator menu press 1 for Voice Menu greetings 3 You will now be prompted to ente...

Page 72: ...the programmed greetings will function again 6 The system will prompt you to begin recording and to press when you are finished 7 After you confirm the recording by pressing you will be returned to s...

Page 73: ...Emerald ICE HD Voicemail Installation Manual 7 13 Voice Menu Programming 7 Figure 7 2 Incoming Call Flow Diagram Alternate Greeting 1...

Page 74: ...7 14 Emerald ICE HD Voicemail Installation Manual Voice Menu Programming 7 Figure 7 3 Voice Menu Operations...

Page 75: ...Emerald ICE HD Voicemail Installation Manual 7 15 Voice Menu Programming 7 Figure 7 4 Voice Menu Tenant Operations...

Page 76: ...7 16 Emerald ICE HD Voicemail Installation Manual Voice Menu Programming 7...

Page 77: ...of Service COS Each mailbox in the system is assigned a Class of Service The COS controls access to various features and system resources in addition to certain system settings The Mailbox Class of S...

Page 78: ...l prompt Information Not Found F1 For Closest Enter To Continue 4 Press R to accept the new Class of Service number 5 Enter the desired values into the screen fields 6 Press 5 to save the new COS info...

Page 79: ...at a given mailbox is allowed to store at any given time Each Class of Service can be programmed for up to a maximum of 9999 messages The default entry is 60 for COS number 100 The default maximum num...

Page 80: ...messages The allowable values are 1 The message playback is first in first out 2 The latest message delivered to a mailbox is the first message heard and messages play in the reverse order from their...

Page 81: ...Receipt Alert One of the several delivery options available to mailbox subscribers when sending a message is non receipt alert When a message is sent marked with this option the value entered in this...

Page 82: ...ons by phone you must enter a 1 in the User Controlled Transfers field MWI Option This parameter effects how Message Waiting Indication signals are sent to the Emerald ICE system for processing a MWI...

Page 83: ...the user enters a valid password and presses 1 to listen to their messages 5 NEW every new message received in the mailbox will cause the MWI ON code to be sent to the Emerald ICE CHECK the system wil...

Page 84: ...8 8 Emerald ICE Voicemail Installation Manual Class of Service Administration 8...

Page 85: ...In Emerald ICE HD Voicemail two separate System Administrator mailboxes are available This permits a second person to access the administrative features when one person is out of the office or otherwi...

Page 86: ...nistrator mailbox Emerald ICE HD Voicemail prompts the administrator for individual choices To access the System Administrator s mailbox 1 Dial the directory number associated with the first port in t...

Page 87: ...mber that with integrated systems callers directed to a mailbox in the system will hear the subscriber s mailbox personal greeting The Emerald ICE HD Voicemail system comes with the following standard...

Page 88: ...by recording new greetings as required Follow the steps below to listen to record or delete Voice Menu mailbox greetings 1 Dial the directory number associated with the first port in the Emerald ICE H...

Page 89: ...ouncement is not delivered into a subscriber s new message queue it does not reduce the total number of messages that a mailbox can accommodate Also a broadcast announcement does not light the message...

Page 90: ...e a number of functions can be performed using the System Administrator Mailbox These include 1 Resetting a forgotten mailbox password to a new temporary password The only way to reset a mailbox passw...

Page 91: ...ion Some of the information shown here is not required to set up a mailbox The system prompts the System Administrator to dial when you wish to skip entering certain data Follow the steps below to add...

Page 92: ...ssword is always 0000 12 When finished press one time to return to the System Administrator Menu or press two times to exit the system completely Give the temporary password to new subscribers to allo...

Page 93: ...8 future use Greeting 9 future use To record mailbox greetings follow the steps below 1 From the System Administrator Main Menu dial 3 for Mailbox Administration 2 Dial 8 to record mailbox greetings 3...

Page 94: ...stem completely Linking Mailboxes Emerald ICE HD Voicemail offers the ability to allow a variety of linked connections between mailboxes Example Members of a Customer Service department are part of a...

Page 95: ...tablish up to 50 system group lists System group lists and personal group lists enable subscribers to send the same message to multiple mailboxes by simply entering the group list number as a destinat...

Page 96: ...llow the steps below 1 From the System Administrator Menu dial 4 for System Group Lists 2 Dial 1 to list system group members 3 Dial the system group list number 30 79 4 The system plays the number an...

Page 97: ...d name are played 5 Dial 1 to add or delete a group list member enter the mailbox number s to be added or deleted Press when finished 6 Dial 2 to rename the system group list record the new name then...

Page 98: ...HD Voicemail answers a call the greetings that play are controlled by a series of programmed Voice Menu screens These screens tell Emerald ICE HD Voicemail which greeting to play based upon the time...

Page 99: ...corded Company Name If you are an operator please transfer this call to recorded mailbox name If recorded mailbox name cannot be reached at this number please dial star and please have recorded mailbo...

Page 100: ...ress 9 to reach the Shutdown Menu The System Administrator has two shutdown options 1 To initiate a friendly shutdown press 1 2 To force the system to shutdown immediately press 2 A friendly shutdown...

Page 101: ...D Voicemail integrates with the Answering Machine Emulation feature found on the Emerald ICE key system This allows a subscriber to press a soft key on their telephone to pull a caller out of their ma...

Page 102: ...or the application 2 Create the Voice Menu s and Greeting s in programming 3 Record the required greeting s that give callers dialing instructions for this particular Voice Menu Recording of Voice Men...

Page 103: ...copied to or left in another mailbox For example link your mailbox to a mailbox of a colleague and Emerald ICE HD Voicemail will copy all incoming messages into both mailboxes Or if you have more tha...

Page 104: ...ailbox number of Mailbox B Place the digit 1 in the Box Option Position 3 field Note the digit 1 indicates to voice mail to provide message waiting control to the destination programmed in the MWI fie...

Page 105: ...amount of time is one day Emerald ICE HD Voicemail can notify you of a waiting voice mail message at any telephone or pager you specify on premise or off premise long distance even cellular Pager noti...

Page 106: ...lue from 1 9 in this field Zero or blank indicates there is no minimum number of answers The required number of questions must be sequential and must always starts from question 1 For example 4 means...

Page 107: ...groups you may want to allow callers to leave a voice mail message on Emerald ICE HD Voicemail and have someone call them back Programming Example 1 Assign the appropriate 9300 series mailbox as type...

Page 108: ...he system will disconnect without confusing the caller waiting in queue Mailbox 9999 is set up to hang up without playing any further prompts Emerald ICE HD Voicemail utilizes the features of the Inte...

Page 109: ...hat the paging groups are set up properly in the Emerald ICE software 2 Determine which Intercom Paging mailboxes are to be used and enter the paging directory number in the Alt Extension field Mailbo...

Page 110: ...10 10 Emerald ICE HD Voicemail Installation Manual System Features 10...

Page 111: ...ns Y Select mailbox type when adding editing a mailbox this option pro vides a list of the available mailbox type selections P Outcall Parameters this screen allows for adjustment of the timing parame...

Page 112: ...11 2 Emerald ICE HD Voicemail Installation Manual Special Keys Screens 11...

Page 113: ...t administration functions can be performed either on line or from the System Administrator s mailbox Group lists allow subscribers to send messages to multiple mailboxes using a single command There...

Page 114: ...ministrator on the System Groups Administration Screen with the system programming terminal or from within the System Administrator mailbox Figure 12 1 System Group Administration Screen The default n...

Page 115: ...numbers can be entered in any sequence To enter sequential mailbox numbers press R The system adds the next mailbox number to the list While entering the mailboxes watch the bottom of the screen for...

Page 116: ...ld enter the group list number must be between 30 and 79 and press R The screen will fill with the corresponding entries 4 Press R to move to the NAME field 5 If desired enter a new group list name in...

Page 117: ...X Mailbox es Could Not Be Found Press R to clear the message Press E to return to the Main Menu The system also eliminates any duplicated numbers when the record is saved 6 When finished press 5 to sa...

Page 118: ...al group list is only used by the subscriber whose mailbox is associated with the list When sending a message to a group list the system immediately informs the subscriber that the message has been se...

Page 119: ...tion of your entries If the mailbox number is valid you will see ICE 0000xxx xxx mailbox number entered If the number you enter does not have a mailbox in the system you will see 0000xxx Cannot be fou...

Page 120: ...working with 5 In the Group No field enter the group list number must be between 11 and 29 and press R The screen will fill with the corresponding entries 6 Press R to move to the NAME field 7 If des...

Page 121: ...oes not verify you can always create the mailbox when you are done here and then add it to the group later The system also eliminates any duplicated numbers when the record is saved 8 When finished pr...

Page 122: ...inistration 12 6 Verify that this is the group you wish to delete If it is correct press 6 7 The system will prompt you to verify the deletion Erase This Group Y N 8 Press Y to delete the group or N t...

Page 123: ...ber usage of the system This helps the administrator keep the system operating at peak efficiency as well as provide information or planning future expansion needs Emerald ICE HD Voicemail retains the...

Page 124: ...report you have requested consists of multiple pages you can navigate through the report on screen by using the following keystrokes 13 2 Detailed Reports F this option asks for a file name for the s...

Page 125: ...er associated with the mailbox Subscriber Name The subscriber s name up to 26 characters associated with the mailbox Dept The department number up to four digits associated with the mailbox COS The cl...

Page 126: ...hese mailboxes are identified the System Administrator may wish to delete them to minimize any security issues Individual Field descriptions are 13 4 Mailbox Directory Uninitialized Report Mailbox The...

Page 127: ...is used Individual Field descriptions are 13 5 Mailbox Summary Report From To The period that the report covers The default is daily but any period can be requested weekly biweekly or monthly The max...

Page 128: ...hly The maximum period is the previous 30 days CMP BOX The mailbox number If there is data under this column without a mailbox number the information displayed is for calls that entered the system wit...

Page 129: ...ion displayed is for calls that entered the system without entering a mailbox Call The number of the call in sequence made to the given mailbox one indicates the first two indicates the second etc Dat...

Page 130: ...mber If there is data under this column without a mailbox number the information displayed is for calls that entered the system without entering a mailbox Call The number of the call in sequence made...

Page 131: ...earing The report may be manually cleared to begin a new survey period Range The mailbox range that this report covers The information displayed is the seven digit mailbox number and then the one digi...

Page 132: ...ximum period is the previous 30 days Port The ICE HD Voicemail port to which the statistics apply Only the ports for which the customer is configured will actually be displayed i e a four port system...

Page 133: ...l or not made from this port up to 99999 Total Conn The total number of accesses for all ports up to 9999999 This is the sum of both the subscriber and non subscriber call out attempts Inbound Min The...

Page 134: ...From To The period that the report covers The default is daily but any period can be requested weekly biweekly or monthly The maximum period is the previous 30 days Hours The hour for which the infor...

Page 135: ...riod is the previous 30 days Date The date month day that the outcall was made Time The time in hours minutes that the outcall was made Port The port used to initiate the outcall Number Dialed The tel...

Page 136: ...distribution to system subscribers Individual Field descriptions are 13 14 Detailed Group List Reports Group The system group number The name of the group is shown also Members The list of members ma...

Page 137: ...oup List Report Mailbox The mailbox number Group The personal group number Members The list of members mailboxes that are part of this group Expanded Personal Group List Report The Expanded Personal G...

Page 138: ...r and the latest digits received or sent for that port are displayed To exit the Digit Grabber press E which will return you to the previous screen The characters that can be displayed in the Digit Gr...

Page 139: ...e properly with the Emerald ICE HD Voicemail card The sections herein will outline the requirements for remote modem access The following list is the minimum equipment you will need to do remote progr...

Page 140: ...to the PC you will be using for the setup procedure 2 Power up the modem 3 Start your communications program making sure to use the correct port assignment COM1 COM2 etc 4 Type AT and press ENTER to...

Page 141: ...to the HD Voicemail card as follows Modem Connection Procedures 1 Connect the modem cable to the modem 2 Connect the male male gender changer to the cable 3 Connect the null modem adapter to the cable...

Page 142: ...disconnect from PC programming Restoring the Modem to Factory Default Settings If for some reason it becomes necessary to return the modem to its original factory default settings follow these steps 1...

Page 143: ...prompt disconnect your PC programming terminal from the system 3 Connect the AC adapter and turn on the modem power switch Several lights should illuminate 4 Connect the MODEM to the system using the...

Page 144: ...14 US Robotics Dip Switch on a 56k External Modem If using a US Robotics 56K external modem the DIP switches in the rear of the modem must be set as follows DIP Switch Settings 1 Down 2 Up 3 Up 4 Dow...

Page 145: ...greetings names and messages in the system when the Backup is done The Restore procedure allows you to restore a previously saved set of Customer files to an existing system This allows quick recoveri...

Page 146: ...ernal Drive Unit Step 1 exit the HD Voicemail system to DOS 1 Press 1 at the Status screen and enter the system password default is 1234 2 Press 7 for System Shutdown 3 Press either 8 or 0 as desired...

Page 147: ...characters other than the actual drive letter i e E not E The Backup procedure will now start and run to completion without any further user input Backup time will vary depending on the number of mess...

Page 148: ...assigned to the storage unit when the GUEST program is run DO NOT include any characters other than the actual drive letter i e E not E The Backup procedure will now start and run to completion withou...

Page 149: ...s follows then press the R key Usage IMA BACK drive directory i e IMA BACK E smithco where directory is directory name of where to store the data up to eight characters in length DO NOT include a back...

Page 150: ...15 6 Emerald ICE HD Voicemail Installation Manual Backup Restore Procedures 15...

Page 151: ...ns for any mailbox The bin numbers are 91 through 99 No schedule programming is required for this feature to work Bin numbers 91 through 99 must be type 7 For example Mailbox User 403 want to have opt...

Page 152: ...16 2 Emerald ICE HD Voicemail Installation Manual Special Applications 16...

Page 153: ...http www tadiranamerica com Email icel tadiran us com USA Headquarters Tadiran Telecom Inc 4 Tri Harbor Court Port Washington NY 11050 Tel 1 516 632 7200 Fax 1 516 632 7210 Emerald ICE HD Voicemail I...

Page 154: ...http www tadiranamerica com Email icel tadiran us com USA Headquarters Tadiran Telecom Inc 4 Tri Harbor Court Port Washington NY 11050 Tel 1 516 632 7200 Fax 1 516 632 7210 Emerald ICE HD Voicemail I...

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