Tadiran Telecom EMERALD ICE, Installation Manual

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10-2
Emerald ICE HD Voicemail Installation Manual
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Emerald ICE HD Voicemail provides Auto Attendant functionality, eliminating the
need for external devices. Single and multi ‐ level Auto Attendant menus can be
programmed as needed. All calls transferred from Emerald ICE HD Voicemail back
to the Emerald ICE are blind or unsupervised transfers.
Programming Example
You should plan what Voice Menus and Greeting will be used in your
application and record the greetings prior to implementing the application.
The system always looks for Voice Menu 1 Greeting 1 first. DO NOT delete
Voice Menu 1 Greeting 1.
There are five basic steps required to set up an automated attendant:
1. Determine the Voice Menu(s) and Greeting(s) to be used for the
application.
2. Create the Voice Menu(s) and Greeting(s) in programming.
3. Record the required greeting(s) that give callers dialing instructions for this
particular Voice Menu. Recording of Voice Menu greetings is done through
the System Administrator Mailbox. ( Section 8 )
4. Program the Voice Menu dialing options. Do not forget to program the
Time Out and Invalid Key fields for the Voice Menu.
5. Repeat for any additional Voice Menus that may exist.
Emerald ICE HD Voicemail mail utilizes the features of the Integrated Voice Mail
type found in the Emerald ICE telephone system software. The Silent Record
feature can be invoked from the Voice Record feature key on a keyset. If invoked
during an active call, the Silent Record feature will record the conversation as a
voice mail message.
Refer to the Emerald ICE Deluxe Telephone User Guide for complete instructions on
the use of the Silent Record feature.
10.3
Auto Attendant
10.4
Silent Record