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Emerald ICE Deluxe Telephone User Guide

3-5

Maki

ng Ca

lls

3

Feature Code:

0

Description

The extension that is programmed as the Attendant may receive internal calls via a
programmed Operator Code.

To call the attendant/operator, press

0

.

Operational Notes

•

The Operator Code is in addition to the default assigned three-digit intercom
number for the extension.

•

The attendant three-digit extension number can be programmed in any Fea-
ture/DSS Button.

Feature Code:

860

-

867

Description

The

Meet-Me Conference

feature is used to join multiple parties in one conversation.

The system provides eight separate conference bridges. (4 parties maximum each.)
Callers can be easily transferred to these bridges. Users may simply dial the
location number. Outside parties can join the conference using the automated
attendant by dialing the bridge number at the Auto Attendant greeting.

3.5

Calling the Operator/Attendant

3.6

Meet-Me Conference

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Summary of Contents for Emerald ICD Deluxe

Page 1: ......

Page 2: ...However no responsibility is assumed by the Manufacturer for the use there of nor for the rights of third parties which may be affected in any way by the use thereof Any representation s in this document concerning performance of the Manufacturerʹs product s are for informational purposes only and are not warranties of future performance either express or implied The Manufacturerʹs standard limite...

Page 3: ...on A September 25 2003 September 18 2003 Added 911 blocking note for Phone Lock Unlock Added Standard Telephone to descriptions where necessary Revision B February 5 2004 September 25 2003 Changed 911 blocking note to warning Changed Audible Help to Help Mode to match actual telephones Added Automated Attendant Setup and Operation ...

Page 4: ......

Page 5: ...tension 2 21 2 11 Touch Tone On Off 2 22 2 12 Extension Ring Adjustment 2 23 2 13 Do Not Disturb 2 24 2 14 Extension Feature Status 2 25 2 15 Extension Password 2 27 2 16 Feature DSS Button Reset 2 28 2 17 Directory Feature Suffix Code Lookup 2 29 2 18 Feature DSS Button Programming 2 30 2 19 Headset Mode 2 32 2 20 Access Codes 2 34 2 21 Hot Key Enable Disable 2 35 2 22 Hot Line 2 36 2 23 Voice An...

Page 6: ...Answering Machine Emulation 4 1 4 2 Call Back CO Line 4 2 4 3 Call Back Extension 4 4 4 4 Call Park Call Park Answer 4 6 4 5 Call Pick Up Group 4 7 4 6 Camp On Extension 4 8 4 7 Do Not Disturb One Time 4 9 4 8 Do Not Disturb Override 4 10 4 9 Flash CO Line 4 11 4 10 Forced Intercom Call Forward 4 12 4 11 Forced Intercom Tone Ring 4 13 4 12 Hold 4 14 4 13 Exclusive Hold 4 15 4 14 Hold Reminder 4 16...

Page 7: ...requirement The components of a basic system include a KSU Main Service Unit with Deluxe Model Telephones or a Standard Model Telephone An Analog Telephone is optionally available An illustration of the KSU Main Service Unit the Deluxe Model Telephone and the Standard Model Telephone are shown below in Figure 1 1 Figure 1 1 KSU Main Service Unit Deluxe Model Station Terminal and Standard Model Sta...

Page 8: ...Soft Buttons Headset Jack 28 Programmable DSS keys dual color LED 8 fixed feature keys Mute Speaker Hold Transfer Conference Feature Volume Up Volume Down and a status bar type message waiting lamp right below the LCD Display Figure 1 2 below shows the keys necessary for use with this manual Figure 1 2 Emerald ICE Deluxe Telephone 1 2 Emerald ICE Deluxe Model Telephone ...

Page 9: ... Telephone Setups including Setting Defaults Do Not Disturb Call Forwarding Passwords Feature DSS Button Programming Phone Locking Unlocking and Night Mode operation as well as basic telephone use Section 3 Making Calls this section provides operational descriptions of the basic call features such as Intercom Speed Dial Conference Paging and Last Number Redial among other features Section 4 Callin...

Page 10: ...1 4 Emerald ICE Deluxe Telephone User Guide Introduction 1 NOTES ...

Page 11: ...rogram the alarm to operate one time or repeatedly When programmed for repeated calls the alarm will sound at the same time everyday Activate Reminder Extension 1 Press PGMp92 The current time displays NULL none 2 Press chg to enter a new alarm alert time 3 Enter new time in HHMM 24 hour format 4 Press save 5 Select one for a one time alarm or always for repeated Notification 1 Alarm sounds and th...

Page 12: ...iption The Auto Hold feature will automatically place the current call on hold if you are on a call and you press an outside line button For example if you are currently on a call on the first line and you press a second line the call on the first line will be placed on Exclusive Hold automatically Similarly if you are currently on an intercom call with another Emerald ICE extension and you press ...

Page 13: ...erational Notes The Feature Code PGMp94 can be programmed under a flexible but ton on a Deluxe Telephone To enable disable the feature toggle the Fea ture DSS Button If you access an idle line and skip to another line before dialing the first line will not be automatically placed on Hold A line must be connected with an active call either you dialed a number or answered a ringing line Auto Hold pl...

Page 14: ...four ports to handle four 4 simultaneous callers These voice announcements include Day Evening Noon and Temporary greeting messages Waiting Invalid Busy No Answer Good Bye and Inquiry prompts instructions The maximum recording time for each greeting message and the actual recording for each voice announcement is setup via Attendant Administration Automatic CO Line Ringing time settings must be pro...

Page 15: ... we will be with you shortly ALT GREETING This is the greeting that callers hear when they are answered while the system is in ALTernate mode of operation EVE GREETING This is the greeting that callers hear when they are answered while the system is in EVEning mode of operation For example Hello this is xyz company You have reached us after our regular business hours If you know your party s exten...

Page 16: ...ressing PGMp 0 b Entering the Tenant Group 1 2 or 3 for which settings will be made and press the softkey beneath save c Entering the Attendant Password for the selected Tenant Group and press the softkey beneath show The display shows SVC MODE CHANGE The default password is 9999 d Pressing next The display shows 2 Press the softkey beneath show The display shows This is the greeting that callers ...

Page 17: ...ration You may use the the softkey beneath chg function to playback each individual port to test each for proper operation c Press the softkey beneath record to begin recording this greeting Once the softkey beneath record has been pressed the record operation is immediately begun The length of the message greeting to be recorded cannot exceed the allotted time length for this greeting message d P...

Page 18: ...eting messages 5 When finished with setup of the automated attendant press or hang up the handset to end the setup session Operational Notes Automatic CO Line Ringing time settings must be programmed in Time Switching and completely set for a seven 7 day week for Automatic CO Line Ringing Modes to properly follow a automatic switching schedule ...

Page 19: ...ry Number 700 756 5 Press save 6 Press route to select a specific outside line Group 7 Enter the valid outside line Group Directory Number 9 for outside line Group 1 8 Press save 9 Lift the handset to access the line you selected Operational Notes The system will not allow invalid directory numbers to be programmed dur ing setup When a CO Line or CO Line Group is programmed as your Preference that...

Page 20: ...extension An External music source is required While the extension is idle enter the music channel you want to monitor 800for Music Channel 1 801for Music Channel 2 Enter the same number again to cancel Operational Notes Background Music automatically turns off when you receive or make a call Background Music turns on again when the telephone return to idle status 2 5 Background Music BGM ...

Page 21: ... this low busy ring entirely if you prefer Cancel deny Busy Ring Press PGMp 2 The display shows Activate allow Busy Ring Press PGMP 2 The display shows Operational Notes This feature can be programmed PGMp 2 for a Feature DSS Button No LED s will be in use and the button can be depressed and toggled to allow deny this feature 2 6 Busy Ring Allow Deny BUSY RING DENY BUSY RING ALLOW ...

Page 22: ...nother extension No Answer Forward your calls for no answer conditions External Forward calls transferred to your extension to a different tele phone number This feature must be enabled for your extension in database administration Forward conditions can be set as follows for each call forward type Intercom calls only Intercom and outside line including transferred outside lines calls Outside line...

Page 23: ...m row Busy Call Forward 1 Press PGMp2 or the Feature DSS Button designated as CALL FWD if programmed The display shows 2 Press busy The display shows 3 Enter the extension number to which calls are to be forwarded 4 Press save The display shows 5 Select desired type of calls to forward a co outside line incoming or transferred calls b icm co both intercom and outside line calls c icm intercom call...

Page 24: ...h calls are to be forwarded 5 Press save The display shows 6 Select the type of calls to forward a co outside line incoming or transferred calls b icm co both intercom and outside line calls c icm intercom calls only 7 You hear a confirmation tone and the extension returns to idle The Status Bar is lit green and the display shows FWD in the middle of the bottom row CALL FORWARD all busy next CALL ...

Page 25: ...splay shows 4 Enter the telephone number cell phone other office etc where calls are to be forwarded 5 Press save 6 You hear a confirmation tone and the display briefly shows the telephone number where outside line transfers will be routed The extension returns to idle the Status Bar is lit green and the display shows FWD in the middle of the bottom row CALL FORWARD direct busy next CALL FORWARD n...

Page 26: ...nsion to This Extension 1 Press PGMp2 or the Feature DSS Button designated as CALL FWD if programmed The display shows 2 Press remote The display shows 3 Press set The display shows 4 Enter the extension number where calls are to be forwarded from 5 Press save The display shows CALL FORWARD direct busy next CALL FORWARD n_ans ext follow FOLLOW ME preset remote CALL FORWARD direct busy next REMOTE ...

Page 27: ...rns to idle The display shows Follow Me From This Extension to Another Extension 1 Press PGMp2 or the Feature DSS Button designated as CALL FWD if programmed The display shows 2 Press preset The display shows 3 Enter the extension number from which calls will be forwarded 4 Press save The display shows 5 Select the type of calls to forward a co outside line incoming or transferred calls b icm co b...

Page 28: ...this forward press del Or 4 Press more for other active forward settings Operational Notes Regardless of whether the extension where calls are being forwarded is a Deluxe Telephone or single line telephone the user at the forwarded exten sion will hear special Intercom Reminder tone signifying that Call Forward is activated The Status Bar light will not light green in call forward mode if that fun...

Page 29: ...CD Interactive button can be used to toggle the displayed data between Name received and Number received An example follows 2 Press the Left Interactive button to view the telephone number 3 Press the Left Soft Interactive Button to return to the name display Operational Notes The center Soft Interactive Button can be used while active on a CO line call to momentarily view the idle extension displ...

Page 30: ...Enter the attendant extension password 3 Press show The display shows 4 Use the vbar up and down to go through the Caller ID Table Up reviews the list from the most recent Down reviews the list from the oldest recorded a Each logged call has three screens that can be viewed Name Number Time and Date b Press more to view the screens c Press del to delete a logged call d Press dial to dial a logged ...

Page 31: ...umber only will be displayed Any Deluxe Telephone user can review the Caller ID Table if the Attendant Password is known default password 9999 but the table can be reviewed by only one telephone at a time Feature Code PGMp69 Description The Default Set feature can be used to clear all active settings at your extension Call Forward DND etc 1 Press PGMp69 2 The display shows the following screen to ...

Page 32: ... Hold No Page Receive Yes Busy Ring Yes Hotline NULL none Feature Code PGMp 1 Description Dial Pad Confirmation or Touch Tone is the tone you hear to confirm that you have pressed a button on the Dial Pad Touch Tone can be disabled While the telephone is idle press PGMp 1 You hear a confirmation tone and the display indicates the current status Operational Notes N A 2 11 Touch Tone On Off TOUCH TO...

Page 33: ...rom others 1 Press the ringing code PGMp 7 2 You hear the current tone and the setting displays 3 Press chg until you hear the Extension Ring Adjustment that you want and it will be displayed Operational Notes The Extension Ring Adjustment code can be programmed on any available Feature DSS Button A CO Line ringing type overrides an extension s ringing type 2 12 Extension Ring Adjustment RING TYPE...

Page 34: ...hone If you have assigned a button on your Deluxe Telephone specifically for Do Not Disturb that button will light whenever you activate the feature Set Do Not Disturb 1 While your extension is idle no other call activity press PGMp4 Do Not Disturb is activated and the display momentarily shows 3 When the display reverts back to idle condition the set condition shows in the bottom row of the displ...

Page 35: ...ash when you activate Do Not Disturb The Do Not Disturb feature code can be programmed on a programmable Feature DSS Button A Feature DSS Button programmed for the Do Not Disturb code will light steady whenever Do Not Disturb is active Feature Code PGMp 8 Description To find out the current condition of features on your telephone press PGMp 8and review the following features LNR EMPTY SNR NO SAVED...

Page 36: ... N DROP CALL IN N INTRUS ACTIVE Y INTRUS ACCEPT Y INTRUS TONE Y ECF OPERATION N SMDR OUTPUT Y ICM MODE VC HF PR TN 1 Press PGMp 8 2 The display first shows the contents of LNR Last Number Redial 3 Use the right Interactive button next to advance through all of the various features Operational Notes The telephone must be idle ...

Page 37: ...ivate Phone Lock Call Forward Remote and Attendant features Password length is from four to eight characters depending on system programming Change Your Password 1 Press PGMp97 2 Enter the current password and then press show 3 Press pswd 4 Enter the new password and then press save Operational Notes N A 2 15 Extension Password PSWD _ bksp show chg LOCK PHONE pswd yes no N PSWD _ bksp save chg ...

Page 38: ... to factory settings 1 While the extension is idle press PGMp58 The display prompts for the password 2 Enter the extension password and then press show The display prompts for confirmation 3 Press go to complete the operation A confirmation tone will be played Operational Notes N A 2 16 Feature DSS Button Reset PSWD _ bksp show chg FTR KEY RESET go ...

Page 39: ...shows a Press dir to find a system Directory Number b Press pgm to find a system Feature Access Code c To find a Suffix Code press suffix The list displays digits dialed after system resource directory numbers 2 Use the back and next buttons to move through the display categories 3 Use hto return to a previous menu level 4 Press theS button twice to exit Directory Feature Suffix Code Lookup Operat...

Page 40: ...ory Numbers or Feature Codes 1 While the phone is idle press PGMp 3 The display indicates that you are in Feature button programming mode by prompting you to press a key 2 Press the Feature DSS Button that you want to program The current programming displays 3 Press chg The following will be displayed 4 To program the button you must know the code type Use Feature Directory Suffix Code Lookup Refe...

Page 41: ...h access is restricted to that line via database programming In this situation the telephone is still governed by database programming and would still be unable to access the CO line if restricted Valid feature codes must be in the form of either Pn or Pnn where P is the Feature DSS Button and n is either a single digit or two digit code including asterisk and pound dialed from the dial pad Any Fe...

Page 42: ...y indicates the new status Deactivate Headset Mode 1 While the telephone is idle press PGMp 9 or press the Feature DSS Button programmed with the Headset Mode code if programmed The display indicates the new status Use the Headset to Place a Call 1 While the telephone is idle press S a DSS button or outside line button The Sbutton LED flashes to indicate that the headset is active You hear Interco...

Page 43: ...d that button will light While using the headset you can pick up Intercom Voice calls by pressing the Sbutton Incoming CO line calls can be answered by pressing theSbutton or by pressing the specific CO line button Features like background music and muted ring continue to operate in the same manner while you are on hook Non amplified headsets can be powered directly from the key telephone In most ...

Page 44: ...ess Feature DSS Button Programming PGMp 3 and then press the Feature DSS Button to be stored with your Access Code 2 Press chg 3 Press feat 4 Press PGMp61 the four digit code to store 5 Press save 6 Press Sto exit Feature DSS Button Programming Using the Access Code 1 Access the voice mail system either the Emerald ICE Voice or an external voice mail system by pressing the Feature DSS Button desig...

Page 45: ...t Key enables you to dial directly using the keypad without pressing the s button first Disable While the telephone is idle press PGMp 6 The display will momentarily show the feature status as follows Enable While the telephone is idle press PGMp 6 The display will momentarily show the feature status as follows Operational Notes N A 2 21 Hot Key Enable Disable HOT KEY DISABLED HOT KEY ENABLED ...

Page 46: ...idle press PGMp9 2 Press chg 3 Enter the speed dial directory number or extension number to which this extension is to be connected when the phone goes off hook Then press save 4 Select if this destination is to be immediate or delayed a If you select immediate you hear a confirmation tone and the function is invoked b If you select delay 1 Press chg until the appropriate delay time in seconds dis...

Page 47: ...Button Feature Code PGMp98 Description A Deluxe Telephone has the benefit of receiving intercom calls in three ways Voice Announce Hands free reply mode Voice Announce Privacy Mode Tone Ringing Mode The Status Bar Lamp and Feature DSS Button if programmed will indicate 2 23 Voice Announce Mode Button Lamp Momentary Confirmation Confirmati on Tone Heard Status Bar when intercom call rec d Voice Ann...

Page 48: ... your extension is idle you will be alerted of an intercom call by one tone burst The voice connection is then established immediately with the Mute function activated at your extension You hear the calling extension voice announcement over the speaker but the microphone in your telephone is disabled 2 You can a Lift the handset for privacy b Press the mbutton to deactivate the Mute feature and sp...

Page 49: ... During Tone Ring the red LED associated with theSbutton will flash If a Feature DSS Button has been programmed with the Intercom Mode Selection Code PGMP98 the LED associated to that button will indicate the current mode selection as follows Voice Announce Hands free LED will light steady green Voice Announce Privacy LED will light steady red Tone Ring Mode LED will not light ...

Page 50: ... displayed at the calling extension Setup 1 From idle press PGMp90 The display shows the first message choice a To enter a custom message press chg and then use the alpha numeric chart and dial pad to write the message b Press to advance to the next character position or to enter a space c Press save Or d Press next until the appropriate pre programmed message displays 3 To activate the message pr...

Page 51: ...racter position When is pressed after a letter has been selected for this character is forced to lower case Use to insert a space Use to advance to the next character position Messages can be 16 letters symbols maximum The Message Status feature code can be stored on an available Feature DSS Button When the Message Status feature code is stored on a Feature DSS Button that button is used to activa...

Page 52: ...Attendant Administration password is required The attendant extension can set the system mode of operation using the Night Mode code or a Feature DSS Button programmed with the code for simple one button operation Change Service Mode 1 At the attendant extension a Press the Feature DSS button programmed with the Service Mode feature code or enter the feature code PGMp63 The following will be displ...

Page 53: ... by dialing the Page Deny code The Voice Page Allow Deny feature does not affect enabled Background Music 1 When the extension is idle press PGMp 9 The following will be momentarily displayed if the previous setting was PAGING ACCEPT 2 To enable page announcements at your extension press PGMp 9 again 2 26 Voice Page Allow Deny PAGING DENY PAGING ACCEPT ...

Page 54: ...nsertion is used to add a delay in dialing on outgoing outside line calls You can store a pause or a combination of pauses in the Speed Dial bins to allow timed access to special services while allowing you to monitor the progress of the call A pause will appear as P on the display When storing numbers in speed dial use the feature code PGMp70to insert a pause Operational Notes A pause occupies on...

Page 55: ...ure code is also used to program your private four digit extension password Lock Your Phone 1 Press PGMp97 2 Enter the current password The factory default for ext 401 is 9999 for all others it is 0000 and then press show 3 Press yes 4 No outside line calls can be made at this extension 2 28 Phone Lock Unlock Locking the phone will block 9 1 1 calls PSWD _ bksp show chg LOCK PHONE pswd yes no PHON...

Page 56: ...erational Notes When your extension is locked you can only make intercom calls You can still answer calls and retrieve calls on hold while your extension is locked If you try to make a CO line call from a locked telephone you will hear error tone and the display will show PHONE LOCKED The Phone Lock feature code can be programmed on a Feature DSS Button PSWD _ bksp show chg LOCK PHONE pswd yes no ...

Page 57: ...the speakerphone is active 3 Press Sto hang up the call Answering a Call 1 While your phone is ringing press the Sbutton 2 The Sbutton LED lights immediately and the speakerphone is active 3 Press Sto hang up the call Operational Notes The speakerphone function is impacted by environmental conditions To dial intercom numbers directly from an idle condition the Hot Key set ting must be Enabled Othe...

Page 58: ... to assist the user in recognizing the extension status The Status Bar Lamp will give these visual indications Operational Notes N A 2 30 Status Lamp Flash Rate Priority Red Lamp Green Lamp Fast 1 Incoming outside line Ringing Incoming Intercom Ringing Slow 2 Mute Message Waiting Steady 3 Speakerphone Headset in use Call Forward active ...

Page 59: ... The following function volumes can be adjusted Background Music Ringing Handset Speaker Headset You can adjust the volume for each function while that function is in use You can adjust ringer volume while the telephone is idle While the function is active press the vas necessary The volume for this function is now set and will be retained for any future use of this mode Operational Notes N A 2 31...

Page 60: ...2 50 Emerald ICE Deluxe Telephone User Guide Telephone Setup 2 ...

Page 61: ...nsions are programmed with CO Line buttons for CO Lines 1 6 To dial an outside line 1 Press one of the outside line buttons of an idle outside line where the LED is not illuminated If the handset is still on hook the Speakerphone LED will be illuminated 2 When you hear dial tone dial the telephone number 3 Hang up to end the call or press s if you are using the speakerphone to hang up Operational ...

Page 62: ...Operational Notes Some applications may require a button to indicate use of the intercom fea ture at extensions To meet this requirement the feature code65 can be programmed on an available Feature DSS Button for use Auto Line Selection is set to ICM Intercom by default therefore inter com dial tone is heard automatically when lifting the handset or when press ing thes button When calling an exten...

Page 63: ...h is predetermined and programmed to be between 2 and 8 digits 1 Dial the Account Code access number 89 2 Enter a valid account code The Emerald ICE system automatically accesses an idle outside line 3 Dial the telephone number Operational Notes If you dial an invalid account code you will hear an error tone When you dial a valid account code the call is monitored for toll restriction against the ...

Page 64: ...ng Default is 2 attempts 1 Hang up when you place a call and receive a busy signal 2 Press PGMP78 Operational Notes The Feature Code PGMP78can be programmed under a Feature DSS Button on the Deluxe Telephone to be used with the Auto Redial feature The system will continue redial attempts until The Call rings through and the caller picks up The maximum number of attempts is reached 2 15 Any other f...

Page 65: ... attendant three digit extension number can be programmed in any Fea ture DSS Button Feature Code 860 867 Description The Meet Me Conference feature is used to join multiple parties in one conversation The system provides eight separate conference bridges 4 parties maximum each Callers can be easily transferred to these bridges Users may simply dial the location number Outside parties can join the...

Page 66: ...omplete the transfer Join a Meet Me Conference 1 Dial the Meet Me Conference destination to join 860 867 2 Hang up when finished Join a Meet Me Conference from the Auto Attendant 1 Dial the Meet Me Conference destination to join 860 867 when the automated attendant answers 2 Hang up when finished Operational Notes Up to 4 simultaneous connections may join any one conference Up to 8 simultaneous co...

Page 67: ... of the conference at any time The conference manager also is authorized to establish an Unsupervised Conference An Unsupervised Conference is a conference where all members are on outside lines 1 Extension 2 Outside maximum Establish a Three party Conference 1 Answer or place the first call internal or external 2 Pressh 3 Place the second internal or external call 4 Press thecbutton to join the c...

Page 68: ...erence 1 Press PGMp77 2 Your extension is rejoined to the conference connection Force Release a Conference Member Conference Controller Only 1 While engaged in a conference the display shows 2 Press forced The following will be displayed 3 Press exit to abort the operation and return to the conference Or 3 Dial the directory number outside line number or Extension number to release 4 That member i...

Page 69: ...eration and return to the conference Or 4 Dial the outside line number or extension number to connect or press a pre programmed Feature DSS button 5 That party is removed from the conference and is connected to you 6 Pressing the C button to re establish the conference with all members Or 7 Hang up on the current connection and rejoin the remaining member s by pressingH 8 Hang up to end the confer...

Page 70: ...g new parties to a conference and while speaking privately to a particular conference member other members of the conference will be con nected to Music On Hold When the conference manager exits a conference the most recently invited internal party will be designated as the new conference manager When a conference is established each party will hear a conference tone when the Conference Tone is en...

Page 71: ...eps 1 through 4 are possible only if a type 4VAA Auto Attendant card is installed on the system 1 Call into the Emerald ICE 2 Press 9 or dial the DISA line number directly Or 3 The DISA stutter dial tone is heard 4 Dial an internal number Accessing an Emerald ICE Outside Line 1 Dial Extension Password Extension Number to access a system outside line to dial out 2 Dial an outside line Group number ...

Page 72: ...your call will be directly transferred to the attendant The DISA Talk Time is programmable for 1 2 3 5 10 and 15 minutes By default the DISA Talk Time is set to 1 minute A warning tone is heard 10 sec onds prior to the disconnect operation DISA Talk Time can be extended while connected in a DISA call To extend the Talk Time dial 0 This restarts the DISA Talk Timer To disconnect a call originated v...

Page 73: ...eature Choose an Outside Line First 1 Press an outside line button 2 Press PGMp8 Automatically Select an Outside Line 1 Press PGMp8 Operational Notes Last Number Redial doesn t operate with intercom calls The LNR feature code can be programmed on a Feature DSS Button LNR will dial the speed dial number and any subsequent manually dialed digits In the event that all CO lines are busy you will hear ...

Page 74: ...3 Press voic to establish an OHVA call Receiving an OHVA Call 1 While on a call using the handset you receive an OHVA call 2 Respond to the OHVA caller using the telephone speakerphone no need to press any buttons or press reject to end the OHVA call Operational Notes When placing an OHVA call to an extension that is busy using the speaker phone the display options will not include the voic option...

Page 75: ...ut lifting the handset Operational Notes N A Feature Code 200 208 820 Description You can make a public announcement to all extensions or to a group of extensions The Emerald ICE system provides both all call heard by all users and page zone heard by a specific group of users Page announcements are heard over the extension speakers 1 While in the idle condition lift the handset 2 Dial the Zone Pag...

Page 76: ... After you ve placed an outside line call to a number that you would like to store press PGMp51 The dialed number is stored in the Saved Number memory SNR When the telephone is idle press the Feature DSS Button designated as SNR or press PGMp51 The stored number is dialed Operational Notes SDN can store up to sixteen 16 digits When SNR is attempted and the SDN buffer is empty the display will show...

Page 77: ...s chg 5 Enter the number that you want to store including Pauses PGMp70 Flash PGMp3 and Pulse To Tone Conversion codes 6 Press save That number is stored in this speed dial location 7 Repeat from step 2 to continue programming Speed Dial locations from step 2 above or hang up press Stwice to exit System Selects the Outside Line Automatically Dial the Speed Dial location number 500 519 600 699 You ...

Page 78: ...Calls 3 Operational Notes Only a Deluxe Telephone can program System Speed Dial bins using Atten dant Administration Speed bins may be chained Pauses and Flashes may be stored in Speed Dial If you access an empty bin the display will show SPEED NO EMPTY ...

Page 79: ...answered the call 1 When an extension user voice mailbox answers a caller you ll hear an alert tone The Feature DSS Button programmed for Voice Mail PGMp64 will flash green at a fast rate 2 Press the flashing Voice Mail button The button LED will now flash green at a slower rate The display shows a Press the softkey beneath yes to monitor call The LED of the voice mail button will light steady gre...

Page 80: ...l action must be taken before the Monitor Time expires Monitor Time starts at the time the caller is connected to the user s voice mail box Description The Call Back feature allows you to queue a busy outside line for use when it becomes available 1 Press a busy programmed outside line button steady red LED or outside line group button or dial an outside line access group number 9 700 756 You will...

Page 81: ...s During call back alert tones lifting the handset will directly connect the extension user to the selected CO Line calling back Every extension may Call Back only one busy CO line at the same time The Call Back Alerting Ring Time is 10 seconds If the call back goes unan swered during the 10 seconds ring time the call back is canceled CO lines that have Call Back requests will recall the Call Back...

Page 82: ...oon as the extension is available 1 Dial the extension number of the busy extension 2 If the dialed extension is in Tone Ringing Mode the display shows 3 If the extension you are calling is busy the display shows 4 Press the softkey beneath cbck 5 You will hear a confirmation tone and the display will read 6 Your extension will return to idle status 4 3 Call Back Extension EXT XXX cbck msg EXT XXX...

Page 83: ...ional Notes If you press the softkey beneath del during the Call Back Alert ringing the Call Back will be cancelled and the display will show To activate a Call Back at an extension that is in the Voice Announce mode you must first Force Tone Ring Refer to Section 4 11 If the call back is not answered during the reply alert ringing the response message will be displayed until you press either the ...

Page 84: ... is to be parked 3 The outside line call is parked at that extension 4 Hang up the phone Call Park Answer 1 While the phone is idle press PGMp73 or press the pre programmed Feature DSS Button designated as CALL PARK 2 Dial the extension number where this call is to be parked or press the Feature DSS Button of the extension where this call is parked 3 You are connected to the call Operational Notes...

Page 85: ... in a different pickup group ringing dial that Call Pick Up Group number 260 267 Operational Notes If the call at the dialed extension has stopped ringing you will hear an error tone and the display on a Deluxe Telephone will show PICKUP FAILURE The Call Pick Up Group feature code can be programmed on any Feature DSS Button If several calls of the same priority are ringing at the extension the cal...

Page 86: ...ws 2 Press the softkey beneath next The bottom line on the display changes to 3 Press the softkey beneath camp The user of the busy extension hears the Camp On alert tone and the display shows 4 When the busy extension goes on hook or places the current call on hold the extension rings Operational Notes Each extension can have only one Camp On at the same time While waiting for a busy extension th...

Page 87: ...all rings at your extension To cancel ringing for this call press a pre programmed Feature DSS Button designated as DO NOT DISTURB or press PGMp4 2 Do Not Disturb One Time is activated 3 Do Not Disturb One Time will deactivate when the current call is disconnected Operational Notes The Do Not Disturb One Time feature code may be programmed on a Fea ture DSS Button A Feature DSS Button programmed f...

Page 88: ...o Not Disturb 1 Place intercom call to the extension in Do Not Disturb You will hear Do Not Disturb tone and the display indicates the condition of the called extension 2 Press the softkey beneath override 3 The called extension begins to ring Operational Notes An extension in Do Not Disturb that has been override may invoked Forced Intercom Call Forward Refer to Section 4 10 The Do Not Disturb fe...

Page 89: ...aiting feature from your telephone company Flash CO Line is used to generate a hook switch signal to the telephone company to answer the waiting call While connected to an outside line with a waiting call press PGMp3 Operational Notes At a Deluxe Telephone when the flash code is dialed CO Flash will be displayed temporarily 4 9 Flash CO Line ...

Page 90: ...ion is calling you the display shows 2 Press PGMp4 The display shows 3 The ring is discontinued and the call is sent to the programmed attendant 4 Your extension remains in Do Not Disturb mode until deactivated Operational Notes When Forced Intercom Call Forward is activated the calling party connection is an intercom call to the attendant extension You cannot activate Forced Intercom Call Forward...

Page 91: ... will display 2 Press to change the alert signal at the called extension from Voice Announce to Tone Ring Your telephone will display 3 A Tone Ring alert signal is sent and continues at the called extension until it is answered If your call remains unanswered you can dial again to return to Voice Call Announce mode Operational Notes It is not possible to force an extension from Tone Ring mode to V...

Page 92: ...indicates that this is your holding line and flashes at double wink rate The same system hold line will flash the red LED at all other extensions 1 While on a line the line green LED is flashing at a double wink rate 2 PressH The line green LED now flashes at a slow rate and the call is placed on System Hold Operational Notes Any party who is placed on Hold will hear music if available 4 12 Hold ...

Page 93: ...for that line at your telephone will flash fast and the red LED will light steady at other extensions for that CO line A CO line call will be placed on System Hold Refer to Section 4 12 after the Exclusive Hold time expires You will hear a tone alerting you that the timer has expired and the hold condition for that CO line changes to System Hold The green LED at your telephone will flash slowly an...

Page 94: ...en left on System Hold or Exclusive Hold When Hold Reminder is enabled you will hear one ring tone repeated each time the selected time expires Operational Notes Hold Reminder applies to both intercom and CO line calls Hold Reminder applies to CO line calls that are on System Hold Refer to Section 4 12 or Exclusive Hold Refer to Section 4 13 4 14 Hold Reminder ...

Page 95: ...nswer works for all outside lines It is possible to handle calls that do not appear no button at an extension via Holding Call Answer 1 When one or multiple calls are holding at your extension press H The oldest holding call is connected 2 Press Hagain to place this call on hold 3 Press Hagain to answer the next oldest holding call 4 Repeat as required for any calls on hold From your extension Ope...

Page 96: ...sy extension 1 Press the busy outside line button or dial a busy extension number a If calling to a busy extension the display shows b Press the softkey beneath next c If accessing a busy outside line the display shows 2 Press the softkey beneath intru You are joined into the existing conversation 3 Hang up to disconnect Operational Notes An Intrusion Tone will be presented to all parties when Int...

Page 97: ...y telephone and be connected to the person paging you 1 While a page is currently in progress the telephone displays 2 Press or PGMp59 The display shows Operational Notes A page may be answered at any telephone using the Meet Me Page code even if the page announcement is not heard over the telephone speaker The page may be any zone page or all page The Meet Me Page code may be programmed on any Fe...

Page 98: ...ial pad enter the number to be stored and then press the softkey beneath save You hear a confirmation tone and the display returns to the outside line connected status Dialing the Number Stored in Your Note Pad 1 While the telephone is idle press PGMp5 or press a programmed outside line button to place this call and then press PGMp5 2 Hang up to end the call Operational Notes The feature code PGMp...

Page 99: ...ed text message A pre programmed text message can messages A Voice Mail Message Sending a Call Me Message Waiting 1 You place a call to an extension and without an answer or busy 2 Press the softkey beneath msg The following is displayed 3 Press the softkey beneath call me You will hear a confirmation tone Your extension returns to idle after displaying 4 19 Messaging Call Me Text or Voice CALLING...

Page 100: ...e to send a Press the softkey beneath next until the appropriate message is displayed to select from the pre programmed list of text messages Or b Press the softkey beneath chg to enter a custom message Sending a Voice Message Voice Mail System Required 1 You place a call to an extension without an answer or busy CALLING STA xxx cbck msg STAxxx BUSY cbck msg next MESSAGE TYPE call me preprog EMPTY...

Page 101: ...system Answering a Message 1 Your telephone display indicates the Message Waiting If a Text Message was sent 2 If the softkey beneath more is displayed press it to review other messages left at your extension 3 Press the softkey beneath show to display Text Messages 4 Press the softkey beneath reply to call back the extension that left a Call Me message 5 Press the softkey beneath del to delete th...

Page 102: ...ext character position Custom Text Messages can be 16 letters symbols maximum When a custom message has been entered that message is stored for future use The system will allow a total of forty eight 48 message waiting indications in the system at any one time At Deluxe Telephones the message waiting indication will not be removed until the softkey beneath reply or the softkey beneath delete is pr...

Page 103: ...udio connection at the busy outside line is connected to your extension Also at this time the Mute function at your telephone is automatically activated The display indicates the internal extension that is being monitored 3 You may press the softkey beneath intru or Mute to intrude on the conversation Operational Notes The highest level of priority in Monitor Class is 0 9 is the least priority lev...

Page 104: ...rophone whenever it is necessary Mute can be invoked to prohibit the telephone connected party from listening in 1 While connected to any call press the M button The display momentarily shows 2 Press M again to cancel The display momentarily shows Operational Notes When Mute is active the red status bar flashes slowly 4 21 Mute MUTE ACTIVE MUTE INACTIVE ...

Page 105: ... lines you may manually force the system to send DTMF tones to access DTMF driven services 1 Access an outside line Pulse Dialing and dial any number 2 In a connected state press 3 All digits dialed after this code will be sent in DTMF Operational Notes The dialing conversion can only be from pulse mode to DTMF mode 4 22 Pulse to DTMF Conversion ...

Page 106: ...de PGMp52 Description The Release Key feature can be used to cancel or complete any current action without hanging up the handset Operational Notes Release Key must be programmed on a Feature DSS Button to operate Release Key will disconnect calls in progress 4 23 Release Key ...

Page 107: ...rom your extension to another extension Unsupervised 1 While connected to a call from either an outside line or an intercom extension press x 2 Dial the destination directory number where this call is to be transferred or press the appropriate extension button if programmed 3 Hang up to complete the transfer 4 24 Transfer ...

Page 108: ...me the recall occurs When a transferred CO line recalls the line number and extension number where the call was transferred will be displayed The transferred connection party will hear ring back tone while the call is transfer ringing CO Line calls and intercom calls may be transferred In screened transfer if the destination extension answers your intercom call in Voice Announce mode and does not ...

Page 109: ...Transfer Answer button to complete the transfer and answer the ringing call at the same time Setup 1 Program an available Feature DSS Button for the Transfer Answer code operation Refer to Section 2 17 Use 1 While on an outside line call and another call is ringing initiate the transfer process Press the x button 2 Dial the destination intercom extension number or press the appropriate extension b...

Page 110: ...eature to operate 1 Dial an extension 2 After the dialed extension picks up the call enter PGMp67 or press the Feature DSS Button that has been programmed for this feature The display will show 3 Hang up to stop recording Operational Notes The extension must be programmed in the database by the Administrator to allow Silent Record An Emerald ICE Voicemail system must be installed and active for Si...

Page 111: ...hone or enter PGMp72 You will be prompted to press a programmed Features DSS button for help with the feature that you need help with The display will show 2 Press the Feature DSS button for the feature that you need help with Adjust the volume with the v button if necessary Operational Notes An Emerald ICE Voicemail module must be installed on the KSU and operat ing for Help Mode to operate If a ...

Page 112: ...4 34 Emerald ICE Deluxe Telephone User Guide Calling Features 4 ...

Page 113: ...n us com Email coral tadiran us com USA Headquarters Tadiran Telecom Inc 4 Tri Harbor Court Port Washington NY 11050 Tel 1 516 632 7200 Fax 1 516 632 7210 Emerald ICE Deluxe Telephone User Guide Catalogue Number Initial Release 7244 7010146 ...

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