Synectix EZ VMS Lite, User Manual

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EZ VMS Lite
Trunk Access Key: This is a single-digit or a two-digit number that must be dialed to gain
access to the external trunk line. A pause may be added to the digits or the field may be
left blank also.
Answer Detection Time: This is the minimum duration for which the voice must be
present to decide that a call is answered. Valid values range from 1 to 29. These values
are multiplied by 33 mSec.
Time before No Answer: When the EZ VMS Lite calls a number for external notification,
this is the duration of time after which it decides that there is No-Answer from the called
number when it does not receive any answer.
Operator Options :
Extension Prompting while transferring : If this feature is enabled, the EZ VMS Lite
prompts “Please hold while your call is transferred to <the dialed extension number>” to
the caller while transferring the call. However, if the user has recorded his/her name and
enabled it, the name is prompted instead of the extension number. If this option is
disabled, no prompt is played and the caller is put on-hold as soon as he dials the
extension number.
Operator Time before No answer : This time may be set from a minimum of 9 seconds
to a maximum of 90 seconds. The default value is 15 seconds.
Operator Transfer Mode is of three types:
1.
Blind Mode: This is a mode of transfer where the EZ VMS Lite transfers the call
and hangs up immediately without monitoring the call status. If the Operator’s
extension is busy, invalid or there is no-answer, the PBX rings the unit back.
2.
Fully Supervised Mode: In this mode the EZ VMS Lite constantly monitors the call
status after transferring the call until either the Operator answers or it can
determine the status. For example, if the extension is busy or no-answer, the
EZ
VMS Lite retrieves the call and informs the caller accordingly.
3.
Semi Supervised Mode: In this mode, the EZ VMS Lite monitors the call status
only for the Busy or Invalid cadences. If the Operator’s extension is not busy or
invalid, the call is put through without waiting to check if the call was actually
answered or not.
Operator Digit: Operator digit is the single digit to be pressed to reach to operator when
the main greeting is playing. Any digit between 0 and 9 may be programmed as Operator
digit.
Play Date & Time Stamp: If this option is enabled, the Date & Time when the message
was recorded by a caller, is played back when the mailbox owner listens to that message
by logging into his/her mailbox.
Voice Settings : The Volume and AGC settings are normally not required to be changed
from the default values of 12 and OFF respectively. However, if the callers feel that the
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