Guarantee / Warranty (General)
© Solarbayer GmbH [210105]
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GUARANTEE / WARRANTY (GENERAL)
SOLARBAYER furnaces are guaranteed for 5 years on the boiler body. In principle, we provide a 2-year
warranty for the freedom from defects of movable and immovable purchase objects. Wear parts are excluded
from the warranty. The warranty does not apply if the return flow increase is missing or does not function
properly, if the unit is not put into operation/maintained by qualified personnel authorised by SOLARBAYER,
if it is operated without a buffer storage tank with a heating load of less than 70% of the nominal capacity
(manually charged boilers must always be operated with a sufficiently dimensioned buffer storage tank), if
hydraulic diagrams not recommended by SOLARBAYER are used, or if the prescribed fuel logs according to
DIN EN 14961, Part 5 are not used.
The general terms and conditions of business and delivery of SOLARBAYER GmbH as well as the agreements
confirmed with the acceptance of the order shall apply to all transactions.
These can be found at
www.solarbayer.de
.
Annual maintenance by qualified personnel authorized by SOLARBAYER is a prerequisite for
claiming warranty service.
Guarantee work does not extend the general guarantee period. A warranty case does not postpone the due
date of our claims. We only provide a guarantee if all our claims for the delivered product have been paid.
The guarantee takes place after our choice by repair of the purchase object or replacement of the defective
parts, exchange or price reduction. The exchanged parts or goods shall be returned to us free of charge at our
request. The wages and costs incurred for installation and removal shall be borne by the purchaser. This
applies in the same way to all guarantee services.
Work carried out by the customer or commissioned by the customer to third parties for maintenance,
troubleshooting or the like cannot be charged to SOLARBAYER.
This documentation is the original and will be translated into other languages. No part of this documentation
may be reproduced in any form or by any means without the permission of SOLARBAYER GmbH.
Subject to technical changes without notice.
Issue 02/2019
