LC2000/LC2000-IQ/LC4000/LC4000-IQ
Troubleshooting
Issue 1 Rev 6
Page 174
© 2015 SAM
B.6 Software Upgrade Procedure
To update software:
1.
Go to:
www.snellgroup.com/support/software-updates/category/3/conversion-and-restoration
2.
From the “Filter updates by product” drop-down list, select “KudosPro”.
3.
Click “How to update your product?” and follow the instructions on how to download
and run the upgrade.
If you are still having problems, please contact SAM Customer Support. See “Contact Details”
on page 2.
Important:
Upgrading from software version 1.4F.5 (or earlier) to version 1.5E.6 (or later) will
significantly change the structure of the flash. Once a unit has been upgraded to version
1.5E.6 (or later), it should not be downgraded. A downgrade will wipe product licenses and
leave the unit unable to boot.
Please contact SAM Customer Support for information about downgrading. See “Contact
Details” on page 2.
Important:
The upgrade procedure takes approximately 15–20 minutes. During the upgrade do not
remove the Ethernet connection or turn off the unit.
