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Managing Your Security
System
78
RB6741-Z Touchscreen Security System User Manual
Issue
Description
Unable to pair the camera to the Touchscreen
Confirm that the camera is plugged into the security router during
configuration and has been restored to factory defaults.
Perform the following procedure:
Reset the camera to factory defaults (hold the reset button for 30
seconds).
Reboot the camera.
Located but not able to Secure
Compare the MAC address on the screen with the MAC address on the
back of the camera. They should match.
Poor picture, slow refresh in live-view, Wireless Camera
Strength, no IP found (no LED light on front of camera)
Relocate or reposition camera and then re-test.
Intermittent connectivity
Confirm good Wi-Fi connectivity.
Tapping on an upgrading camera in the camera widget
produces an error dialog
The camera images are halted while the camera is upgraded. When the
upgrade is finished, the images become available.
The camera image is replaced by an icon
In the camera widget on the Touchscreen, an upgrade icon appears in
place of the thumbnail image while a camera is upgraded.
Adding Key Fobs to the Security System
A key fob is a mobile tool that allows you to arm and disarm your system with the press of a
button. A key fob is often attached to a set of keys. This step can be performed after
activation.
Note:
If you need to update the firmware on any key fob before adding it to the
security system, you must reset the key fob to factory defaults before adding it to the
OpenHome Converge system. This is essential so that it can receive the necessary
changes to communicate with the Touchscreen.
1. From the Settings menu, tap
Home Devices > Key Fobs > Add Key Fob
. The Locating
Key Fobs screen appears.