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Using the Touchscreen
26
RB6741-Z Touchscreen Security System User Manual
Tap the text next to the
to view help on resolving that trouble (resolution information).
Tap
to mark the trouble as acknowledged
. An acknowledged trouble mutes the
audible alerts for twelve hours. After that time, the trouble begins the alert again. You must
acknowledge it by tapping the
OK
button again to silence the alerts.
From the resolution information, you can:
Tap
Return
to view the Troubles list again where you can choose to acknowledge the
current trouble or view the resolution information for other troubles.
Tap
Acknowledge Problem
to acknowledge the current trouble immediately and return
to the Troubles list.
Table 2-2 lists messages that can appear in the trouble header.
Table 2-2. System and Zone Trouble Header Messages
Message
Cause
Resolution
AC Power
Disconnected
Touchscreen is not receiving A/C power.
The system is in Low Power Mode (see page
35
).
Confirm that the power adapter is plugged into the
Touchscreen.
Confirm that the power adapter is plugged into an un-
switched outlet.
Confirm that the un-switched outlet has power.
Plug the power adapter into another outlet.
Alarm
communication
failed
Touchscreen is not accessing the Internet
through the local network, nor does it have
cellular connectivity.
Restore Internet connectivity as soon as possible.
If the lack of cellular connectivity persists, contact Customer
Care.
Battery failure
Backup battery for the Touchscreen is dead,
and there is a loss of external power.
After external power is restored, it takes
approximately 21 hours for the battery to be
fully charged.
When AC Power is restored the battery will recharge. If not,
have the battery connection checked.