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Using the Touchscreen
28
RB6741-Z Touchscreen Security System User Manual
Message
Cause
Resolution
Sensor
Communication
Jammed
Touchscreen’s communication with the
identified sensor is being jammed.
Most likely, someone is using a device
designed to scramble the radio frequency (RF)
signal of the sensors.
This could be a burglary in progress.
Sensor Lost Power
External power for the identified sensor or
device is not connected.
Restore power to the sensor or device as soon as possible
to avoid draining the battery.
Sensor Needs
Cleaning
Identified smoke detector is dirty or dusty.
Clean the identified smoke detector.
Sensor Tamper
Detected
Cover of the identified sensor has been
removed.
Make sure that the sensor cover on the sensor is securely
attached to the sensor base.
For smoke detectors, ensure the cover is securely in the
twist-lock position on the base.
If the problem persists, you can choose to acknowledge the
problem (tap Acknowledge Problem) to be able to arm your
system until Customer Care can provide a permanent
solution.
Sensor Test Button
Pressed
Test button for the identified sensor was
pressed.
If a sensor test is not in progress, check the identified
sensor.
System Battery Low Touchscreen has lost A/C power and is on
battery backup. The battery has about 5%
remaining power. Complete loss of power to
the Touchscreen is imminent.
Check the A/C adapter.
Restore A/C power to the Touchscreen as soon as
possible.
System not ready to
Arm
Door or window is open.
Open the Security app and check the security zones, door
or window might be open.
System Power Lost
Touchscreen has lost A/C power and is on
battery backup.
Check the A/C adapter.
Restore A/C power to the Touchscreen as soon as
possible.
System Upgrade in
Progress Message
Firmware update currently in progress.
No action required.
Message will go away when the update is completed.
System will not Arm User entered an invalid keypad code when
attempting to arm the system.
Reattempt to enter the security code.
Use the Settings app to add, edit, and delete keypad codes.
If the problem persists, you can choose to acknowledge the
problem (tap Acknowledge Problem) to be able to arm your
system until Customer Care can provide a permanent
solution.
Tamper Detected
Cover of the identified sensor or device has
been removed.
Make sure that the sensor cover on the sensor is securely
attached to the sensor base.
For smoke detectors, ensure the cover is securely in the
twist-lock position on the base.
If the problem persists, you can choose to acknowledge the
problem (tap Acknowledge Problem) to be able to arm your
system until Customer Care can provide a permanent
solution.