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Appendix
Questions and answers
Gigaset C470-C475 IP / GBR / A31008-M1916-L101-1-7619 / appendix.fm / 7.2.08
Ve
rs
ion 2.
1,
08.0
1.20
07
VoIP status codes
If you have problems with your VoIP connections, activate the
Show Stat. on HS
function
(page 119, page 159). You will then receive a VoIP status code that will support you in
problem analysis. Also enter the code during problem analysis by the Service department.
In the following tables you will find the meanings of the most important status codes and
messages.
Status
code
Meaning
0x31
IP configuration error: IP domain not entered.
0x33
IP configuration error: SIP user name (
Authentication Name
) not entered.
This is shown, for example, when dialling with a line suffix, if no connection is configured
for the suffix on the base station.
0x34
IP configuration error: SIP password (
Authentication password
) not entered.
0x300 The called party can be reached under several phone numbers. If the VoIP provider supports
this, a list of the phone numbers is transmitted as well as the status code. The caller can
select to which number he wants to make the connection.
0x301 Permanently redirected.
The called party can no longer be reached under this number. The new number is trans-
ferred to the phone together with the status code, and the phone then no longer accesses
the old number but dials the new address immediately.
0x302 Temporarily redirected.
The phone is informed that the called party cannot be reached under the number dialled.
The duration of redirecting is time-limited. The phone is also notified of the duration of
redirecting.
0x305 The query is sent to a different "proxy server", e.g. to balance out incoming queries. The
phone will make the same query once again to another proxy server. This is not a redirec-
tion of the address per se.
0x380 Other service:
The query or the call could not be made. But the phone is notified what other options there
are to be able to connect the call.
0x400 Wrong call
0x401 Not authorised
0x403 The requested service is not supported by the VoIP provider.
0x404 Wrong phone number.
No caller on this number.
Example: In a local call you have not dialled the area code although your VoIP provider does
not support local calls.
0x405 Method not permitted.
0x406 Not acceptable.
The requested service cannot be provided.
0x407 Proxy authentication required.
0x408 The party cannot be reached (e.g. account has been deleted).
0x410 The requested service is not available from the VoIP provider.
