Sharp 679 User Manual Download Page 163

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Print quality is poor

Blank or white pages

Contact your

dealer

Dark print

Note:

Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings

Troubleshooting

Print Quality Test Pages

. For non

‑

touch

‑

screen printer models, press

navigate through the settings.

Action

Yes

Step 1

Check if the printer is using a genuine and supported toner
cartridge.

Note:

If the cartridge is not supported, then install a

supported one.

Print the document.

Is the print dark?

Go to step 2.

The problem is
solved.

Step 2

Turn off the printer, wait for about 10 seconds, and then turn on
the printer.

Reduce toner darkness. From the control panel, navigate to:

Settings

Print

Quality

Print the document.

Is the print dark?

Go to step 3.

The problem is
solved.

Troubleshooting

163

Summary of Contents for 679

Page 1: ...DIGITAL MULTIFUNCTIONAL SYSTEM MX B467F User s Guide November 2020 Machine type s 7017 Models 679 and its equivalent models ...

Page 2: ... Printing the Network Setup Page 15 Setting up and using the home screen applications 16 Customizing the home screen 16 Setting up Card Copy 16 Using Shortcut Center 16 Using Display Customization 17 Setting up Scan Center 17 Managing contacts 18 Loading paper and specialty media 20 Setting the paper size and type 20 Conﬁguring Universal paper settings 20 Loading trays 20 Loading the multipurpose ...

Page 3: ... sides of the paper two sided 33 Reducing or enlarging copies 34 Collating copies 34 Placing separator sheets between copies 34 Copying multiple pages onto a single sheet 34 Creating a copy shortcut 34 E mailing 35 Conﬁguring the e mail server settings 35 Sending an e mail 35 Creating an e mail shortcut 36 Faxing 37 Setting up the printer to fax 37 Sending a fax 43 Scheduling a fax 44 Creating a f...

Page 4: ...etwork Ports 90 USB Drive 102 Security 108 Reports 116 Help 117 Troubleshooting 117 Securing the printer 119 Locating the security slot 119 Erasing printer memory 119 Erasing printer hard disk memory 119 Encrypting the printer hard disk 120 Restoring factory default settings 120 Statement of Volatility 120 Maintaining the printer 122 Adjusting the speaker volume 122 Networking 122 Cleaning printer...

Page 5: ...49 Paper jam in the duplex unit 149 Paper jam in trays 150 Paper jam in the multipurpose feeder 151 Paper jam in the automatic document feeder 152 Troubleshooting 154 Network connection problems 154 Issues with supplies 156 Paper feed problems 156 Printing problems 159 Faxing problems 180 Scanning problems 183 Contacting your dealer 187 Upgrading and migrating 188 Hardware 188 Software 200 Firmwar...

Page 6: ...ufacturer s authorized replacement CAUTION POTENTIAL INJURY Do not use this product with extension cords multioutlet power strips multioutlet extenders or UPS devices The power capacity of these types of accessories can be easily overloaded by a laser printer and may result in a risk of ﬁre property damage or poor printer performance CAUTION POTENTIAL INJURY Do not use this product with an inline ...

Page 7: ...g 44 lb then it may require two or more people to lift it safely CAUTION POTENTIAL INJURY When moving the printer follow these guidelines to avoid personal injury or printer damage Make sure that all doors and trays are closed Turn off the printer and then unplug the power cord from the electrical outlet Disconnect all cords and cables from the printer If the printer has separate ﬂoor standing opt...

Page 8: ...ted and approved to meet strict global safety standards with the use of speciﬁc manufacturer s components The safety features of some parts may not always be obvious The manufacturer is not responsible for the use of other replacement parts Refer service or repairs other than those described in the user documentation to a service representative This product uses a printing process that heats the p...

Page 9: ... this product near water or wet locations Make sure that airﬂow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee 156 standard Provide a ﬂat sturdy and stable surface Keep the printer Clean dry and free of dust Away from stray staples and paper clips Away from the direct airﬂow of air conditioners heaters or ventilators Free from direct sunlight and hum...

Page 10: ...r feature to prevent instability causing possible injury For more information on supported conﬁgurations contact the place where you purchased the printer CAUTION TIPPING HAZARD To reduce the risk of equipment instability load each tray separately Keep all other trays closed until needed You can conﬁgure your printer by adding optional 250 or 550 sheet trays For more information see Installing opt...

Page 11: ...ctrical or cabling connections such as the power cord fax feature or telephone during a lightning storm CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock use only the power c...

Page 12: ...any wireless network adapter or the printer in the areas shown while actively printing Use the To 1 Power cord socket Connect the printer to an electrical outlet 2 Ethernet port Connect the printer to an Ethernet network 3 LINE port Connect the printer to an active telephone line through a standard wall jack RJ 11 DSL ﬁlter or VoIP adapter or any other adapter that allows you to access the telepho...

Page 13: ...on Start a printer task depending on which mode is selected 8 Pause button Place a dial pause in a fax number 9 Backspace button Move the cursor backward and delete a character in an input ﬁeld 10 Indicator light Check the printer status 11 Volume buttons Adjust the speaker volume Understanding the status of the power button and indicator light Indicator light Printer status Off The printer is off...

Page 14: ... screen 2 Job Queue Show all the current print jobs Note You can also access this setting by touching the top section of the home screen 3 Change Language Change the language on the display 4 Settings Access the printer menus 5 Eco Settings Manage energy consumption noise toner and paper usage settings 6 Held Jobs Show the print jobs that are held in the printer memory 7 USB Drive Print photos and...

Page 15: ...Printing the Network Setup Page From the home screen touch Settings Reports Network Network Setup Page Learning about the printer 15 ...

Page 16: ...correctly 2 Click Apps Card Copy Conﬁgure Notes Make sure that Display Icon is enabled Make sure that E mail Settings and Network Share Settings are conﬁgured When scanning a card make sure that the scan resolution does not exceed 200 dpi for color and 400 dpi for black and white When scanning multiple cards make sure that the scan resolution does not exceed 150 dpi for color and 300 dpi for black...

Page 17: ...mage to use 3 Apply the changes Running a slide show from a ﬂash drive 1 Insert a ﬂash drive into the USB port 2 From the home screen touch Slideshow Images appear in alphabetical order Note You can remove the ﬂash drive after the slide show starts but the images are not stored in the printer If the slide show stops then insert the ﬂash drive again to view the images Setting up Scan Center 1 From ...

Page 18: ...in the address ﬁeld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Address Book 3 From the Contact Groups section add a group name Note You can assign one or more contacts to the group 4 Apply th...

Page 19: ...address ﬁeld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Address Book 3 Do either of the following From the Contacts section select a contact that you want to delete From the Contact Groups se...

Page 20: ...guring Universal paper settings 1 From the home screen touch Settings Paper Media Conﬁguration Universal Setup 2 Conﬁgure the settings Loading trays CAUTION TIPPING HAZARD To reduce the risk of equipment instability load each tray separately Keep all other trays closed until needed 1 Remove the tray Note To avoid paper jams do not remove trays while the printer is busy Loading paper and specialty ...

Page 21: ...facedown with the top edge of the sheet toward the front of the tray for one sided printing Load letterhead faceup with the bottom edge of the sheet toward the front of the tray for two sided printing Do not slide paper into the tray To avoid paper jams make sure that the stack height is below the maximum paper ﬁll indicator 5 Insert the tray If necessary set the paper size and paper type from the...

Page 22: ... and align the paper edges before loading 4 Load paper with the printable side faceup Notes Load letterhead faceup with the top edge of the sheet toward the front of the tray for one sided printing Load letterhead facedown with the bottom edge of the sheet toward the front of the tray for two sided printing Loading paper and specialty media 22 ...

Page 23: ...s appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Settings Paper Tray Conﬁguration 3 Set the same paper size and paper type for the trays that you are linking 4 Save the settings Note You can also change the settings from the printer control panel To unlink trays make sur...

Page 24: ...m 5 8 x 8 3 in X A6 105 x 148 mm 4 1 x 5 8 in X JIS B5 182 x 257 mm 7 2 x 10 1 in X Oﬁcio Mexico 216 x 340 mm 8 5 x 13 4 in Hagaki 100 x 148 mm 3 9 x 5 8 in X X X Business card 50 8 x 88 9 mm 2 x 3 5 in X X X X Statement 140 x 216 mm 5 5 x 8 5 in X Executive 184 x 267 mm 7 3 x 10 5 in X Letter 216 x 279 mm 8 5 x 11 in This paper size is not supported in the optional tray Supported paper 24 ...

Page 25: ...3 x 5 83 in to 8 5 x 14 in X X Universal 148 x 210 mm to 216 x 356 mm 5 83 x 8 27 in to 8 5 x 14 in X X X 7 3 4 Envelope Monarch 98 x 191 mm 3 9 x 7 5 in X X X 9 Envelope 98 x 225 mm 3 9 x 8 9 in X X X 10 Envelope 105 x 241 mm 4 1 x 9 5 in X X X DL Envelope 110 x 220 mm 4 3 x 8 7 in X X X C5 Envelope 162 x 229 mm 6 4 x 9 in X X X B5 Envelope 176 x 250 mm 6 9 x 9 8 in X X X This paper size is not s...

Page 26: ...paper Card stock X X X Transparency X X Recycled Paper labels1 X X Bond2 Letterhead Preprinted Colored Paper Light Paper Heavy Paper2 Rough Cotton Envelope X X X Rough envelope X X X 1 One sided paper labels designed for laser printers are supported for occasional use It is recommended to print 20 or fewer pages of paper labels per month Vinyl pharmacy and two sided labels are not supported 2 Bond...

Page 27: ...Supported paper weights Tray Multipurpose feeder Two sided printing ADF Paper weight 60 120 g m2 16 32 lb 60 216 g m2 16 58 lb 60 90 g m2 16 24 lb 52 120 g m2 14 32 lb Supported paper 27 ...

Page 28: ...rint server The Cloud Print plugin is downloaded from the Google PlayTM store and is enabled in the mobile device 1 From your AndroidTM mobile device open a document or select a document from your ﬁle manager 2 Tap Print 3 Select a printer and then tap Printing from a mobile device using AirPrint The AirPrint software feature is a mobile printing solution that allows you to print directly from App...

Page 29: ... on page 123 1 From your mobile device launch a compatible application or select a document from your ﬁle manager 2 Depending on your mobile device do one of the following Tap Print Tap Print Tap Print 3 Select a printer and then adjust the settings if necessary 4 Print the document Printing from a ﬂash drive 1 Insert the ﬂash drive Notes If you insert the ﬂash drive when an error message appears ...

Page 30: ...e area shown while actively printing reading or writing from the memory device Supported ﬂash drives and ﬁle types Flash drives Notes The printer supports high speed USB ﬂash drives with full speed standard USB ﬂash drives must support the File Allocation Table FAT system Many ﬂash drives are tested and approved for use with the printer For more information contact the place where you purchased th...

Page 31: ...int job Note Repeat held jobs are stored in the printer memory for reprinting Verify Job Expiration Set the expiration time that the printer prints a copy before printing the remaining copies Note Verify jobs print one copy to check if it is satisfactory before printing the remaining copies Reserve Job Expiration Set the expiration time that the printer stores print jobs Note Reserve held jobs are...

Page 32: ...e PIN Printing 3 Enable Print with PIN and then enter a four digit PIN 4 Click Print 5 From the printer home screen release the print job Touch Held jobs select your computer name Conﬁdential enter the PIN select the print job Print Printing a font sample list 1 From the home screen touch Settings Reports Print Print Fonts 2 Touch PCL Fonts or PostScript Fonts Canceling a print job From the printe...

Page 33: ...ntent Source menu select the setting that best matches the original photo 4 Copy the document Copying on letterhead 1 Load an original document into the ADF tray or on the scanner glass 2 From the home screen touch Copy Copy From select the size of the original document 3 Touch Copy To and then select the paper source that contains the letterhead If you loaded the letterhead into the multipurpose ...

Page 34: ...Settings Collate On 1 2 1 2 1 2 3 Copy the document Placing separator sheets between copies 1 Load an original document into the ADF tray or on the scanner glass 2 From the control panel navigate to Copy Settings Separator Sheets adjust the settings 3 Copy the document Copying multiple pages onto a single sheet 1 Load an original document into the ADF tray or on the scanner glass 2 From the contro...

Page 35: ...umbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Settings E mail 3 From the E mail Setup section conﬁgure the settings 4 Click Save Sending an e mail Using the control panel 1 Load an original document into the ADF tray or on the scanner glass 2 From the home screen touch E mail and then enter the...

Page 36: ...es View the printer IP address on the home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Shortcuts Add Shortcut 3 From the Shortcut Type menu select E mail and then conﬁgure the settings 4 Apply the changes E mailing 36 ...

Page 37: ...may blink red Warning Potential Damage To avoid loss of data or printer malfunction do not touch cables or the printer in the area shown while actively sending or receiving a fax Conﬁguring the SMTP server for fax From the control panel 1 From the control panel touch Settings Fax Fax Server Setup Fax Server E mail Settings 2 Conﬁgure the settings Note To use the SMTP server setting for e mail enab...

Page 38: ...g up fax using a standard telephone line CAUTION SHOCK HAZARD To avoid the risk of electrical shock do not set up this product or make any electrical or cabling connections such as the power cord fax feature or telephone during a lightning storm CAUTION SHOCK HAZARD To avoid the risk of electrical shock do not use the fax feature during a lightning storm CAUTION POTENTIAL INJURY To reduce the risk...

Page 39: ...tically Auto Answer On or manually Auto Answer Off If you want to receive faxes automatically then set the printer to pick up on a speciﬁed number of rings Setup 2 Printer is sharing the line with an answering machine Note If you subscribe to a distinctive ring service then make sure that you set the correct ring pattern for the printer Otherwise the printer does not receive faxes even if you have...

Page 40: ...ing machine For example if the answering machine picks up calls after four rings then set the printer Rings to Answer setting to six Setting up fax in countries or regions with different telephone wall jacks and plugs CAUTION SHOCK HAZARD To avoid the risk of electrical shock do not set up this product or make any electrical or cabling connections such as the power cord fax feature or telephone du...

Page 41: ...tries or regions is RJ11 If the wall jack or equipment in your facility is not compatible with this type of connection then use a telephone adapter An adapter for your country or region may not come with your printer and you may need to purchase it separately There may be an adapter plug installed in the telephone port of the printer Do not remove the adapter plug from the telephone port of the pr...

Page 42: ...ecting the printer to a wall jack in Germany The German wall jack has two kinds of ports The N ports are for fax machines modems and answering machines The F port is for telephones Connect the printer to any of the N ports 1 Connect one end of the telephone cable to the line port of the printer 2 Connect the other end of the cable to the RJ11 adapter and then connect the adapter to an N port 3 If ...

Page 43: ...touch Settings Device Preferences Date and Time Conﬁgure 2 In the Time Zone menu select Custom 3 Conﬁgure the settings Sending a fax Using the control panel 1 Load the original document into the ADF tray or on the scanner glass 2 From the home screen touch Fax and then enter the needed information 3 If necessary conﬁgure other fax settings 4 Send the fax job Using the computer Note Make sure that ...

Page 44: ...e fax Creating a fax destination shortcut 1 From the home screen touch Fax To 2 Enter the recipient number and then touch Done 3 Touch 4 Create a shortcut Changing the fax resolution 1 Load an original document into the ADF tray or on the scanner glass 2 From the home screen touch Fax and then enter the needed information 3 Adjust the Resolution setting 4 Send the fax job Adjusting the fax darknes...

Page 45: ...Receive Settings Admin Controls 2 Set Block No Name Fax to On Holding faxes 1 From the home screen touch Settings Fax Fax Setup Fax Receive Settings Holding Faxes 2 Select a mode Forwarding a fax 1 From the home screen touch Settings Fax Fax Setup Fax Receive Settings Admin Controls 2 Touch Fax Forwarding Forward 3 Conﬁgure the Forward to and Conﬁrmation E mail settings Faxing 45 ...

Page 46: ...l document into the automatic document feeder or on the scanner glass 2 From a computer open Printers Scanners 3 Select a printer If no printer is available then add a printer Note For the printer software setting use either AirPrint or Secure AirPrint 4 Click Scan Open Scanner 5 From the Scanner window do one or more of the following Select where you want to save the scanned document Select the s...

Page 47: ...ad an original document into the ADF tray or on the scanner glass 2 Insert the ﬂash drive 3 Touch Scan to USB and adjust the settings if necessary Note If the USB Drive screen does not appear then touch USB Drive on the home screen 4 Scan the document Warning Potential Damage To avoid loss of data or printer malfunction do not touch the ﬂash drive or the printer in the area shown while actively pr...

Page 48: ...Scanning 48 ...

Page 49: ...E mail Setup E mail Defaults Web Link Setup FTP FTP Defaults USB Drive Flash Drive Scan Flash Drive Print Network Ports Network Overview Wireless Ethernet TCP IP SNMP IPSec 802 1x LPD Conﬁguration HTTP FTP Settings ThinPrint USB Restrict external network access Google Cloud Print Wi Fi Direct Security Login Methods Schedule USB Devices Security Audit Log Login Restrictions Conﬁdential Print Setup ...

Page 50: ...setup wizard Keyboard Keyboard Type List of languages Select a language as a keyboard type Notes All the Keyboard Type values may not appear or may require special hardware to appear This menu item appears only in some printer models Displayed information Display Text 1 IP Address Display Text 2 Date Time Custom Text 1 Custom Text 2 Specify the information to appear on the home screen Note Custom ...

Page 51: ...r background removal is allowed Allow Custom Job scans On Off Scan multiple jobs to one ﬁle Note This menu setting appears only when a hard disk is installed One Page Flatbed Scanning On Off Set copies from the scanner glass to only one page at a time Audio Feedback Button Feedback On Off Enable audio feedback for button presses panel interactions paper loaded prompts and error notiﬁcations Note T...

Page 52: ...rkness 1 10 8 Determine the lightness or darkness of text images Copy Sides 1 sided to 1 sided 1 sided to 2 sided 2 sided to 1 sided 2 sided to 2 sided Specify the scanning behavior based on the original document Copy Pages per Side Off 2 Portrait pages 4 Portrait pages 2 Landscape pages 4 Landscape pages Specify the scanning behavior based on the original document Copy Darkness 1 9 5 Determine th...

Page 53: ...he number of times that the alarm sounds when the printer requires user intervention Supplies Show Supply Estimates Show estimates Do not show estimates Show the estimated status of the supplies Supplies Display Estimates Pages Percent Determine the unit that the printer uses to estimate supply usage and trigger custom notiﬁcations when user intervention is required Note This menu item appears onl...

Page 54: ...mail Alerts Setup Setup E mail Lists and Alerts E mail List 1 E mail List 2 E mail Events Specify the e mail addresses and enable the e mail alert events Note This menu item appears only in the Embedded Web Server Error Prevention Jam Assist Off On Set the printer to ﬂush blank pages or pages with partial prints automatically after a jammed page has been cleared Error Prevention Auto Continue Off ...

Page 55: ...ue Reset Auto Reboot Counter Error Prevention Display Short Paper Error On Auto clear Set the printer to show a message when a short paper error occurs Note Short paper refers to the size of the paper loaded Error Prevention Page Protect Off On Set the printer to process the entire page into the memory before printing it Jam Content Recovery Jam Recovery Off On Auto Set the printer to reprint jamm...

Page 56: ...thernet connection exists Schedule Power Modes Schedules Add New Schedule Schedule the printer when to enter Sleep or Hibernate mode Note An asterisk next to a value indicates the factory default setting Accessibility Menu item Description Duplicate Key Strike Interval 0 5 seconds 0 Set the interval during which the printer ignores duplicate key presses on an attached keyboard Key Repeat Initial D...

Page 57: ...nu item Description USB Conﬁguration USB PnP 1 2 Change the USB driver mode of the printer to improve its compatibility with a personal computer USB Conﬁguration USB Scan to Local On Off Set whether the USB device driver enumerates as a USB Simple device single interface or as a USB Composite device multiple interfaces USB Conﬁguration USB Speed Full Auto Set the USB port to run at full speed and ...

Page 58: ...velope related change prompts Reports Menu Settings Page Event Log Event Log Summary HealthCheck Statistics Print reports about printer menu settings status and event logs Supply Usage And Counters Clear Supply Usage History Reset Black Cartridge Counter Reset Maintenance Counter Reset the supply page counter or view the total printed pages Printer Emulations PPDS Emulation Off On Set the printer ...

Page 59: ...er density when printing or copying documents Device Operations Quiet Mode Off On Set the printer to reduce the amount of noise that it makes when printing Note Enabling this setting slows down the overall performance of the printer Device Operations Panel Menus Enable Disable Set the printer to show the menus on the control panel Note This menu item appears only in the Embedded Web Server Device ...

Page 60: ...opy jobs Scanner Conﬁguration Scanner Manual Registration Print Quick Test Print a Quick Test target page Note Make sure that the margin spacing on the target page is uniform all the way around the target If it is not then the printer margins must be reset Scanner Conﬁguration Scanner Manual Registration Front ADF Registration Rear ADF Registration Flatbed Registration Manually register the ﬂatbed...

Page 61: ...rvice Erase Memory Last Sanitized Hard Disk Last Sanitized Show information on when the printer memory or hard disk was last sanitized Note Hard Disk Last Sanitized appears only when a hard disk is installed Out of Service Erase Sanitize all information on nonvolatile memory Erase all printer and network settings Erase all apps and app settings Erase all shortcuts and shortcut settings Sanitize al...

Page 62: ...The maximum length is 63 characters Contact1 Personalize the printer name The maximum length is 63 characters Export Conﬁguration File to USB2 Export conﬁguration ﬁles to a ﬂash drive Export Compressed Logs to USB2 Export compressed log ﬁles to a ﬂash drive 1 In some printer models this menu item can be conﬁgured only from the Embedded Web Server 2 This menu item appears only in some printer model...

Page 63: ...ges per Side Off 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side Print multiple page images on one side of a sheet of paper Pages per Side Ordering Horizontal Reverse Horizontal Vertical Reverse Vertical Specify the positioning of multiple page images when using the Pages per Side menu Pages per Side Orientation Auto Landscap...

Page 64: ...esources only until memory is needed Resources associated with the inactive printer language are deleted When set to On the printer preserves all the permanent downloaded resources across all language switches When necessary the printer shows memory full messages instead of deleting permanent resources Print All Order Alphabetical Newest First Oldest First Specify the order when you choose to prin...

Page 65: ...An asterisk next to a value indicates the factory default setting Job Accounting Menu item Description Job Accounting Off On Set the printer to create a log of the print jobs that it receives Note This menu item appears only when a ﬂash memory or hard disk is installed Accounting Log Frequency Daily Weekly Monthly Specify how often the printer creates a log ﬁle Log Action at End of Frequency None ...

Page 66: ... maximum limit 100MB URL to Post Log Specify where the printer posts job accounting logs E mail Address to Send Logs Specify the e mail address to which the printer sends job accounting logs Log File Preﬁx Specify the preﬁx for the log ﬁles Note The current host name deﬁned in the TCP IP menu is used as the default log ﬁle preﬁx Note An asterisk next to a value indicates the factory default settin...

Page 67: ...stroke width of any job printed in 1200 dpi Lock PS Startup Mode On Off Disable the SysStart ﬁle Font Priority Resident Flash Disk Establish the font search order Notes Resident sets the printer to search its memory for the requested font before searching the ﬂash memory Flash Disk sets the printer to search the ﬂash memory for the requested font before searching the printer memory This menu item ...

Page 68: ...tes This menu item activates vertical escapement that causes the selected number of requested lines to print between the default margins of the page 60 is the U S factory default setting 64 is the international factory default setting PCL5 Minimum Line Width 1 30 2 Set the initial minimum stroke width Notes Jobs printed in 1200 dpi use the value directly Jobs printed in 4800CQ use half the value P...

Page 69: ...ry default values Print Timeout Disabled 1 255 90 Set the printer to end a print job after it has been idle for the speciﬁed amount of time in seconds Note An asterisk next to a value indicates the factory default setting HTML Menu item Description Font Name List of fonts Times Set the font to use for HTML documents Font Size 1 255 12 Set the font size to use for HTML documents Scale 1 400 100 Sca...

Page 70: ...GIF or JPEG image formats Scaling Anchor Top Left Best Fit Anchor Center Fit Height Width Fit Height Fit Width Adjust the image to ﬁt the printable area Note When Auto Fit is set to On Scaling is automatically set to Best Fit Orientation Portrait Landscape Reverse Portrait Reverse Landscape Specify the orientation of text and graphics on the page Note An asterisk next to a value indicates the fact...

Page 71: ...eder as the automatic paper source Manual sets the multipurpose feeder only for manual feed print jobs First conﬁgures the multipurpose feeder as the primary paper source Note An asterisk next to a value indicates the factory default setting Media Conﬁguration menu Universal Setup Menu item Description Units of Measure Inches Millimeters Specify the unit of measurement for the universal paper Note...

Page 72: ... settings Media Types Menu item Description Plain Card Stock Transparency Recycled Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Heavy Rough Cotton Custom Type x Specify the texture and weight of the paper loaded Select from the following options Paper Texture Smooth Normal Rough Paper Weight Light Normal Heavy Note An asterisk next to a value indicates the factory ...

Page 73: ...or based on the original document Separator Sheets None Between Copies Between Jobs Between Pages Specify whether to insert blank separator sheets when printing Separator Sheet Source Tray x 1 Multipurpose Feeder Specify the paper source for the separator sheet Pages per Side Off 2 Portrait pages 4 Portrait pages 2 Landscape pages 4 Landscape pages Specify the number of page images to print on one...

Page 74: ...ader Right Header Left Footer Middle Footer Right Footer Specify the header or footer information on the scanned image Overlay Conﬁdential Copy Draft Urgent Custom Off Specify the overlay text to print on each copy Custom overlay Type the text for the Custom choice in Overlay menu Note An asterisk next to a value indicates the factory default setting Advanced Imaging Menu item Description Color Dr...

Page 75: ...just the shadow detail in the original document Scan Edge to Edge Off On Scan the original document from edge to edge Sharpness 1 5 3 Adjust the sharpness of the scanned image Note An asterisk next to a value indicates the factory default setting Admin Controls Menu item Description Transparency Separators Off On Insert a blank sheet between transparencies Allow Priority Copies Off On Interrupt a ...

Page 76: ...terisk next to a value indicates the factory default setting Fax Setup Menu item Description General Fax Settings Fax Name Fax Number Fax ID Fax Number Enable Manual Fax Off Memory Use Equal Cancel Faxes Allow Fax Number Masking Off Digits to Mask Enable Line Connected Detection On Enable Line In Wrong Jack Detection On Enable Extension In Use Support On Optimize Fax Compatibility Fax Transport An...

Page 77: ...an Edge to Edge Off Sharpness 3 Temperature 0 Admin Controls Automatic Redial 5 Redial Frequency 3 minutes Enable ECM On Enable Fax Scans On Driver to Fax Off Allow Save as Shortcut On Max Speed 33600 Custom Job Scanning Off Scan Preview Off Enable Color Fax Scans Off by Default Auto Convert Color Faxes to Mono Faxes On Conﬁrm Fax Number Off Dial Preﬁx Dialing Preﬁx Rules Conﬁgure the fax send set...

Page 78: ... Receive On Enable Caller ID On Block No Name Fax Off Banned Fax List Answer On All Rings Auto Answer On Manual Answer Code 9 Fax Forwarding Print Forward to Conﬁrmation E mail Max Speed 33600 Conﬁgure the fax receive settings Fax Cover Page Fax Cover Page Off by Default Include To ﬁeld Off Include From ﬁeld Off Include Message ﬁeld Off Include Logo Off Include Footer x Conﬁgure the fax cover page...

Page 79: ...he fax log settings Speaker Settings Speaker Mode Always Off Speaker Volume Low Ringer Volume Off Set the speaker mode and volume for incoming or outgoing fax Note An asterisk next to a value indicates the factory default setting Fax Server Setup Menu item Description General Fax Settings To Format Reply Address Subject Message Enable analog receive Off Conﬁgure the general fax settings Note An as...

Page 80: ...et up error Off Conﬁgure the fax server e mail settings Fax Server Scan Settings Image Format PDF pdf Content Type Text Content Source Color Laser Fax Resolution Standard Sides Off Darkness 5 Orientation Portrait Original Size Mixed Sizes Use Multi Page TIFF On Conﬁgure the fax server scan settings Note An asterisk next to a value indicates the factory default setting E mail E mail Setup Menu item...

Page 81: ...rver SMTP Server Authentication No authentication required Login Plain NTLM CRAM MD5 Digest MD5 Kerberos 5 Set the authentication type for the SMTP server Device Initiated E mail None Use Device SMTP Credentials Specify whether credentials are required for device initiated e mail User Initiated E mail None Use Device SMTP Credentials Use Session User ID and Password Use Session E mail address and ...

Page 82: ...onﬁgure the PDF settings of the scanned document Notes Archival Version and Archival PDF A are supported only when PDF Version is set to 1 4 Highly Compressed appears only when a hard disk is installed Content Type Text Text Photo Photo Graphics Improve the output result based on the content type of the original document Content Source Black and White Laser Color Laser Inkjet Photo Film Magazine N...

Page 83: ...e indicates the factory default setting Advanced Imaging Menu item Description Color Balance Cyan 0 Magenta 0 Yellow 0 Adjust the color intensity for cyan magenta and yellow Color Dropout Color Dropout None Default Red Threshold 128 Default Green Threshold 128 Default Blue Threshold 128 Specify which color to drop during scanning and adjust the dropout setting for that color Auto Color Detect Colo...

Page 84: ... 5 3 Adjust the sharpness in the scanned image Temperature 4 to 4 0 Generate a bluer or redder output of the original document Blank Pages Blank Page Removal Remove Blank Page Sensitivity 5 Set the sensitivity of scans in relation to blank pages in the original document Note An asterisk next to a value indicates the factory default setting Admin Controls Menu item Description Max E mail Size 0 655...

Page 85: ...5 95 50 Set the photo quality of the content being scanned Transmission Log Print log Do Not Print Log Print Only For Error Print a transmission log for e mail scans Log Paper Source Tray x 1 Multipurpose Feeder Specify the paper source for printing e mail logs Custom Job Scanning Off On Set the printer to scan the ﬁrst set of original documents using the speciﬁed settings and then scan the next s...

Page 86: ... web link Login Password Path File Name Web Link FTP FTP Defaults Menu item Description Format PDF pdf TIFF tif JPEG jpg XPS xps Specify the ﬁle format for the scanned image PDF Settings PDF Version 1 5 Archival Version A 1a Secure Off Archival PDF A Off Conﬁgure the PDF settings for the scanned image Note Archival Version and Archival PDF A are supported only when PDF Version is set to 1 4 Conten...

Page 87: ...00 dpi 400 dpi 600 dpi Set the resolution of the scanned image Darkness 1 9 5 Adjust the darkness of the scanned image Orientation Portrait Landscape Specify the orientation of the original document Original Size Mixed Sizes Set the paper size of the original document Sides Off Long Edge Short Edge Specify the orientation when scanning on both sides of the document File Name Specify the ﬁle name o...

Page 88: ...of color that the printer detects from the original document Note This menu item appears only when Color is set to Auto JPEG Quality Best for content 5 95 Set the quality of a JPEG format image Notes 5 reduces the ﬁle size but lessens the image quality 90 provides the best image quality but produces a large ﬁle size Contrast Best for content 0 1 2 3 4 5 Specify the contrast for the scanned image B...

Page 89: ...the factory default setting Admin Controls Menu item Description Text Default 5 95 75 Set the quality of text on the scanned image Text Photo Default 5 95 75 Set the quality of text and photo on the scanned image Photo Default 5 95 50 Set the quality of photo on the scanned image Use Multi Page TIFF On Off Choose between single and multiple page TIFF ﬁles TIFF Compression LZW JPEG Set a compressio...

Page 90: ...iew Menu item Description Active Adapter Auto Standard Network Wireless Specify the type of the network connection Note Wireless is available only in printers connected to a wireless network Network Status Show the connectivity status of the printer network Display Network Status on Printer Off On Show the network status on the display Speed Duplex Show the speed of the currently active network ca...

Page 91: ...Printer Panel Choose Network Add Wi Fi Network Network Name Network Mode Infrastructure Ad hoc Wireless Security Mode Disabled WEP WPA2 WPA Personal WPA2 Personal Conﬁgure the wireless connection using the control panel Wi Fi Protected Setup Start Push Button Method Start PIN Method Establish a wireless network and enable network security Notes Start Push Button Method connects the printer to a wi...

Page 92: ...P Authentication Mode Auto Open Shared Set the type of Wireless Encryption Protocol WEP used by the printer Note This menu item appears only if Wireless Security Mode is set to WEP Set WEP Key Specify a WEP password for secure wireless connection WPA2 WPA Personal AES Enable wireless security through Wi Fi Protected Access WPA Note This menu item appears only if the Wireless Security Mode is set t...

Page 93: ... the default printer language Note If PCL SmartSwitch is off then the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu PS Smartswitch On Off Set the printer to switch automatically to PS emulation when a print job requires it regardless of the default printer language Note If PS SmartSwitch is off then the printer does not examine incoming dat...

Page 94: ...e Setup menu PS SmartSwitch Off On Set the printer to switch automatically to PostScript emulation when a print job requires it regardless of the default printer language Note When this setting is disabled the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu Job Buffering Off On Temporarily store jobs on the hard disk before printing Note This...

Page 95: ...NS Address 2 Backup DNS Address 3 Domain Search Order Specify a list of domain names to locate the printer and its resources that reside in different domains on the network Enable DDNS Off On Update the Dynamic DNS settings DDNS TTL Specify the current DDNS settings Default TTL DDNS Refresh Time Enable mDNS Off On Update the multicast DNS settings WINS Server Address Specify a server address for W...

Page 96: ...000000 Kilobits second Enable TLSv1 0 Off On Enable the TLSv1 0 protocol Enable TLSv1 1 Off On Enable the TLSv1 1 protocol SSL Cipher List Specify the cipher algorithms to use for the SSL or the TLS connections Note An asterisk next to a value indicates the factory default setting SNMP Note This menu appears only in network printers or printers that are attached to print servers Menu item Descript...

Page 97: ...alue indicates the factory default setting IPSec Note This menu appears only in network printers or printers that are attached to print servers Menu item Description Enable IPSec Off On Enable Internet Protocol Security IPSec Base Conﬁguration Default Compatibility Secure Set the IPSec base conﬁguration Note This menu item appears only when Enable IPSec is set to On IPSec Device Certiﬁcate Specify...

Page 98: ...onﬁguration Note This menu appears only in network printers or printers that are attached to print servers Menu item Description LPD Timeout 0 65535 seconds 90 Set the time out value to stop the Line Printer Daemon LPD server from waiting indeﬁnitely for hung or invalid print jobs LPD Banner Page Off On Print a banner page for all LPD print jobs Note A banner page is the ﬁrst page of a print job u...

Page 99: ...te HTTP Proxy IP Address and FTP Proxy IP Address appear only in the Embedded Web Server FTP Proxy IP Address HTTP Default IP Port 1 65535 80 HTTPS Device Certiﬁcate FTP Default IP Port 1 65535 21 Timeout for HTTP FTP Requests 1 299 30 Specify the amount of time before the server connection stops Retries for HTTP FTP Requests 1 299 3 Set the number of retries to connect to the HTTP FTP server Note...

Page 100: ...uage Note If PS SmartSwitch is off then the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu Mac Binary PS Auto On Off Set the printer to process Macintosh binary PostScript print jobs Notes On processes raw binary PostScript print jobs Off ﬁlters print jobs using the standard protocol Enable USB Port Enable Disable Enable the standard USB por...

Page 101: ...nable SSL Peer Veriﬁcation Off On Verify authenticity of the peer certiﬁcate to connect to your Google account Options Always Print As Image Off On Enable the Always Print As Image feature Note An asterisk next to a value indicates the factory default setting Wi Fi Direct Note This menu appears only when a direct Wi Fi network is the active network Menu item Description SSID Specify the service se...

Page 102: ... factory default setting USB Drive Flash Drive Scan Menu item Description Format PDF pdf TIFF tif JPEG jpg XPS xps Specify the ﬁle format for the scanned image Note The settings may vary depending on your printer model Global OCR Settings Recognized Languages Auto Rotate Despeckle Auto Contrast Enhance Conﬁgure the settings for optical character recognition OCR Note This menu appears only if you h...

Page 103: ...original document Content Source Black and White Laser Color Laser Inkjet Photo Film Magazine Newspaper Press Other Improve the output result based on the source of the original document Color Black and White Gray Color Auto Specify the color when scanning an image Resolution 75 dpi 150 dpi 200 dpi 300 dpi 400 dpi 600 dpi Set the resolution of the scanned image Note An asterisk next to a value ind...

Page 104: ...name of the scanned image Note An asterisk next to a value indicates the factory default setting Advanced Imaging Menu item Description Color Balance Adjust the amount of toner used for each color Color Dropout Color Dropout None Red Green Blue Default Red Threshold 0 255 128 Default Green Threshold 0 255 128 Default Blue Threshold 0 255 128 Specify which color to drop during scanning and adjust t...

Page 105: ...to Content based If you want to remove image noise from a photo then set Background Detection to Fixed Mirror Image Off On Create a mirror image of the original document Negative Image Off On Create a negative image of the original document Shadow Detail 4 to 4 0 Adjust the amount of shadow detail visible on a scanned image Scan Edge to Edge Off On Allow edge to edge scanning of the original docum...

Page 106: ...anning Off On Turn on scanning of custom jobs by default Note This menu item appears only when a hard disk is installed Scan Preview Off On Show a preview of the scan on the display Note This menu item appears only when a hard disk is installed Note An asterisk next to a value indicates the factory default setting Flash Drive Print Menu item Description Number of Copies 1 9999 1 Set the number of ...

Page 107: ... the positioning of multiple page images when using Pages per Side Note The positioning depends on the number of page images and their page orientation Pages per Side Orientation Auto Landscape Portrait Specify the orientation of a multiple page document when using Pages per Side Pages per Side Border None Solid Print a border around each page image when using Pages per Side Separator Sheets Off B...

Page 108: ...on FTP Function Release Held Faxes Held Jobs Access User Proﬁles Cancel Jobs at the Device Change Language Internet Printing Protocol IPP Initiate Scans Remotely B W Print Network Folder Scan Control access to the printer functions Administrative Menus Security Menu Network Ports Menu Paper Menu Reports Menu Function Conﬁguration Menus Supplies Menu Option Card Menu SE Menu Device Menu Control acc...

Page 109: ...4 Scan Center Custom 5 Scan Center Custom 6 Scan Center Custom 7 Scan Center Custom 8 Scan Center Custom 9 Scan Center Custom 10 Control access to printer applications Local Accounts Menu item Description Manage Groups Permissions Add Group Import Access Controls Function Access Administrative Menus Device Management Apps All Users Import Access Controls Function Access Administrative Menus Device...

Page 110: ...ss to the USB ports Security Audit Log Menu item Description Enable Audit Off On Record the events in the secure audit log and remote syslog Enable Remote Syslog Off On Send audit logs to a remote server Remote Syslog Server Specify the remote syslog server Remote Syslog Port 1 65535 514 Specify the remote syslog port Remote Syslog Method Normal UDP Stunnel Specify a syslog method to transmit logg...

Page 111: ...Use 3 local3 20 Local Use 4 local4 21 Local Use 5 local5 22 Local Use 6 local6 23 Local Use 7 local7 Specify a facility code that the printer uses when sending log events to a remote server Severity of Events to Log 0 Emergency 1 Alert 2 Critical 3 Error 4 Warning 5 Notice 6 Informational 7 Debug Specify the priority level cutoff for logging messages and events Remote Syslog Non Logged Events Off ...

Page 112: ...istrator when the log ﬁlls its allotted memory Full Alert Level 1 99 90 E mail Log Exported Alert Off On Send e mail notiﬁcation to the administrator when a log is exported E mail Log Settings Changed Alert Off On Send e mail notiﬁcation to the administrator when Enable Audit is set Log Line Endings LF n CR r CRLF r n Specify how the log ﬁle terminates the end of each line Digitally Sign Exports O...

Page 113: ... for that user name and PIN are deleted This menu item appears only when a hard disk is installed Conﬁdential Job Expiration Off 1 Hour 4 Hours 24 Hours 1 Week Set the expiration time for conﬁdential print jobs Notes If this menu item is changed while conﬁdential print jobs reside in the printer memory or hard disk then the expiration time for those print jobs does not change to the new default va...

Page 114: ...ard disk is installed Menu item Description Status Enabled Disabled Determine whether Disk Encryption is enabled Start encryption Prevent the loss of sensitive data in case the printer or its hard disk is stolen Note Enabling disk encryption erases all contents in the hard disk If necessary back up important data from the printer before starting the encryption Erase Temporary Data Files Menu item ...

Page 115: ... speciﬁc menus and functions or disables them entirely Print Permission Off On Let the user log in before printing Default Print Permission Login Set the default login for Print Permission Security Reset Jumper Enable Guest access No Effect Specify the effect of using the security reset jumper Notes The jumper is located beside a lock icon on the controller board Enable Guest access provides full ...

Page 116: ...nter serial number and model name Print Menu item Description Print Fonts PCL Fonts PS Fonts Print samples and information about the fonts that are available in each printer language Print Demo Print sample pages Print Directory Print the resources that are stored in the ﬂash drive or hard disk Note This menu item appears only when a ﬂash drive or hard disk is installed Shortcuts Menu item Descrip...

Page 117: ...ormation about making copies and conﬁguring the settings E mail Guide Provides information about sending e mails and conﬁguring the settings Fax Guide Provides information about sending faxes and conﬁguring the settings FTP Guide Provides information about scanning documents and conﬁguring the settings Information Guide Provides more information sources about the printer Media Guide Provides infor...

Page 118: ...Menu item Description Cleaning the Scanner Print instructions on how to clean the scanner Understanding the printer menus 118 ...

Page 119: ...embedded solutions do the following 1 From the home screen touch Settings Device Maintenance Out of Service Erase 2 Select the Sanitize all information on nonvolatile memory check box and then touch ERASE 3 Follow the instructions on the display Erasing printer hard disk memory 1 From the home screen touch Settings Device Maintenance Out of Service Erase 2 Select the Sanitize all information on ha...

Page 120: ...olatile memory The printer uses standard random access memory RAM to buffer temporarily user data during simple print and copy jobs Non volatile memory The printer may use two forms of non volatile memory EEPROM and NAND ﬂash memory Both types are used to store the operating system printer settings network information scanner and bookmark settings and embedded solutions Hard disk memory Some print...

Page 121: ...ored data Crushing Physically compresses the hard disk to break component parts and render them unreadable Milling Physically shreds the hard disk into small metal bits Note To guarantee that all data are completely erased destroy physically each hard disk where data is stored Securing the printer 121 ...

Page 122: ...speaker settings 1 From the home screen touch Settings Fax Fax Setup Speaker Settings 2 Do the following Set the Speaker Mode to Always On Set the Speaker Volume to High Activate the Ringer Volume Networking Note For information on installing the wireless network adapter see the setup sheet that came with the adapter Connecting the printer to a Wi Fi network Make sure that Active Adapter is set to...

Page 123: ...address of your access point in the address ﬁeld Notes To know the IP address see the documentation that came with your access point If you are using a proxy server then temporarily disable it to load the web page correctly 4 Access the WPS settings For more information see the documentation that came with your access point 5 Enter the eight digit PIN and then save the changes Connecting a mobile ...

Page 124: ...ugh the settings 2 Follow the instructions on the display Cleaning printer parts Cleaning the printer CAUTION SHOCK HAZARD To avoid the risk of electrical shock when cleaning the exterior of the printer unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding Notes Perform this task after every few months Damage to the printer caused by improper...

Page 125: ...TION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible Cleaning the scanner 1 Open the scanner cover 2 Using a damp soft lint free cloth wipe the following areas ADF glass Maintaining the printer 125 ...

Page 126: ... ADF glass pad Scanner glass Scanner glass pad 3 Close the scanner cover Maintaining the printer 126 ...

Page 127: ...4 Open the ADF cover 5 Using a damp soft lint free cloth wipe the following areas ADF glass pad in the ADF cover ADF glass in the ADF cover 6 Close the ADF cover Maintaining the printer 127 ...

Page 128: ... actual yield To order a toner cartridge contact the place where you purchased the printer Ordering an imaging unit To order an imaging unit contact the place where you purchased the printer Conﬁguring supply notiﬁcations 1 Open a web browser and then type the printer IP address in the address ﬁeld Notes View the printer IP address on the printer home screen The IP address appears as four sets of ...

Page 129: ...Replacing parts and supplies Replacing the toner cartridge 1 Open door A 2 Remove the used toner cartridge Maintaining the printer 129 ...

Page 130: ...ck the new toner cartridge and then shake it three times to redistribute the toner 4 Insert the new toner cartridge Note Use the arrows inside the printer as guides 5 Close door A Maintaining the printer 130 ...

Page 131: ...Replacing the imaging unit 1 Open door A 2 Remove the toner cartridge 3 Remove the used imaging unit Maintaining the printer 131 ...

Page 132: ...n 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the quality of future print jobs 5 Insert the new imaging unit Note Use the arrows inside the printer as guides 6 Insert the toner cartridge Note Use the arrows inside the printer as guides Maintaining the printer 132 ...

Page 133: ...7 Close door A Replacing the pick tires 1 Turn off the printer 2 Unplug the power cord from the electrical outlet and then from the printer 3 Remove the tray Maintaining the printer 133 ...

Page 134: ...4 Remove the used pick tires one after the other 5 Unpack the new pick tires Maintaining the printer 134 ...

Page 135: ...ated and properly grounded electrical outlet that is near the product and easily accessible 9 Turn on the printer Replacing the pick roller assembly 1 Turn off the printer 2 Unplug the power cord from the electrical outlet and then from the printer 3 Remove the optional tray CAUTION POTENTIAL INJURY If the printer weight is greater than 20 kg 44 lb then it may require two or more people to lift it...

Page 136: ...Maintaining the printer 136 ...

Page 137: ...4 Remove the tray insert and then ﬂip the tray base 5 Remove the used pick roller assembly 6 Unpack the new pick roller assembly Maintaining the printer 137 ...

Page 138: ...7 Insert the new pick roller assembly 8 Flip the tray base and then insert the tray insert Maintaining the printer 138 ...

Page 139: ...t or the manufacturer s authorized replacement CAUTION POTENTIAL INJURY When moving the printer follow these guidelines to avoid personal injury or printer damage Make sure that all doors and trays are closed Turn off the printer and then unplug the power cord from the electrical outlet Disconnect all cords and cables from the printer If the printer has separate ﬂoor standing optional trays or out...

Page 140: ... save mode settings Sleep mode 1 From the control panel navigate to Settings Device Power Management Timeouts Sleep Mode For non touch screen printer models press to navigate through the settings 2 Specify the amount of time that the printer stays idle before it enters Sleep Mode Hibernate mode 1 From the control panel navigate to Settings Device Power Management Timeouts Hibernate Timeout For non...

Page 141: ...ng is the default setting in the print driver Print multiple pages on a single sheet of paper Use the preview feature to see how the document looks like before printing it Print one copy of the document to check its content and format for accuracy Maintaining the printer 141 ...

Page 142: ...e stack height is below the maximum paper ﬁll indicator Do not slide paper into the tray Load paper as shown in the illustration Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes Push the tray ﬁrmly into the printer after loading paper Use recommended paper Use only recommended paper or specialty media Do not load paper that is wri...

Page 143: ...anufacturer recommendations Identifying jam locations Notes When Jam Assist is set to On the printer automatically ﬂushes blank pages or partially printed pages with after a jammed page is cleared Check your printed output for blank pages When Jam Recovery is set to On or Auto the printer reprints jammed pages Jam location 1 Automatic document feeder 2 Standard bin 3 Rear door 4 Standard 250 sheet...

Page 144: ...Paper jam in door A 1 Remove the tray 2 Open door A Clearing jams 144 ...

Page 145: ...l Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the quality of future print jobs Clearing jams 145 ...

Page 146: ...r CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Note Make sure that all paper fragments are removed Clearing jams 146 ...

Page 147: ...6 Insert the imaging unit Note Use the arrows inside the printer as guides Clearing jams 147 ...

Page 148: ...he tray Paper jam in the rear door 1 Open the rear door CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 2 Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 148 ...

Page 149: ...l paper fragments are removed Paper jam in the duplex unit 1 Remove the tray Warning Potential Damage To prevent damage from electrostatic discharge touch the metal plate at the back of the printer where the cables plug in before accessing or touching interior areas of the printer Clearing jams 149 ...

Page 150: ... 3 Insert the tray Paper jam in trays 1 Remove the tray Warning Potential Damage To prevent damage from electrostatic discharge touch the metal plate at the back of the printer where the cables plug in before accessing or touching interior areas of the printer Clearing jams 150 ...

Page 151: ... sure that all paper fragments are removed 3 Insert the tray Paper jam in the multipurpose feeder 1 Remove paper from the multipurpose feeder 2 Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 151 ...

Page 152: ... Reload paper and then adjust the paper guide Paper jam in the automatic document feeder 1 Remove all original documents from the ADF tray 2 Open the ADF cover 3 Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 152 ...

Page 153: ...4 Close the ADF cover Clearing jams 153 ...

Page 154: ... Internet Explorer version 11 or later Microsoft Edge Safari version 6 or later Google ChromeTM version 32 or later Mozilla Firefox version 24 or later Is your browser supported Go to step 4 Install a supported browser Step 4 Check if the network connection is working Is the network connection working Go to step 5 Contact your administrator Step 5 Make sure that the cable connections to the printe...

Page 155: ...re information see Supported ﬂash drives and ﬁle types on page 30 Is the ﬂash drive supported Go to step 4 Insert a supported ﬂash drive Step 4 a Check if the USB port is enabled For more information see Enabling the USB port on page 155 b Remove and then insert the ﬂash drive Does the printer recognize the ﬂash drive The problem is solved Contact your dealer Enabling the USB port From the home sc...

Page 156: ...ies or parts can affect warranty coverage Damage caused by the use of third party supplies or parts may not be covered by the warranty To accept any and all of these risks and to proceed with the use of non genuine supplies or parts in your printer from the control panel press and hold X and simultaneously for 15 seconds If you do not want to accept these risks then remove the third party supply o...

Page 157: ... correctly The problem is solved Go to step 2 Step 2 a From the document that you are trying to print open the Print dialog and then select Collate b Print the document Are the pages collated correctly The problem is solved Go to step 3 Step 3 a Reduce the number of pages to print b Print the document Are the pages collated correctly The problem is solved Contact your dealer Tray linking does not ...

Page 158: ...Contact your dealer Paper frequently jams Action Yes No Step 1 a Pull out the tray b Check if paper is loaded correctly Notes Make sure that the paper guides are positioned correctly Make sure that the stack height is below the maximum paper ﬁll indicator Make sure to print on recommended paper size and type c Insert the tray d Print the document Do paper jams occur frequently Go to step 2 The pro...

Page 159: ...o c Print the document Are the jammed pages reprinted The problem is solved Contact your dealer Printing problems Conﬁdential and other held documents do not print Action Yes No Step 1 a From the control panel check if the documents appear in the Held Jobs list Note If the documents are not listed then print the documents using the Print and Hold options b Print the documents Are the documents pri...

Page 160: ...is solved Go to step 4 Step 4 a Delete some held jobs to free up printer memory b Print the documents Are the documents printed The problem is solved Contact your dealer Slow printing Action Yes No Step 1 a Connect the printer cable securely to the printer and the computer print server option or other network device b Print the document Is the printer printing slow Go to step 2 The problem is solv...

Page 161: ... to print b Print the document Is the printer printing slow Go to step 5 The problem is solved Step 5 a From the home screen touch Settings Print Quality Print Resolution b Set the resolution to 600 dpi c Print the document Is the printer still printing slow Go to step 6 The problem is solved Step 6 a Make sure that the printer is not overheating Notes Allow the printer to cool down after a long p...

Page 162: ... Go to step 3 Step 3 a Check if the ports are working and if the cables are securely connected to the computer and the printer For more information see the setup documentation that came with the printer b Print the document Is the document printed The problem is solved Go to step 4 Step 4 a Turn off the printer wait for about 10 seconds and then turn on the printer b Print the document Is the docu...

Page 163: ...ngs Action Yes No Step 1 a Check if the printer is using a genuine and supported toner cartridge Note If the cartridge is not supported then install a supported one b Print the document Is the print dark Go to step 2 The problem is solved Step 2 a Turn off the printer wait for about 10 seconds and then turn on the printer b Reduce toner darkness From the control panel navigate to Settings Print Qu...

Page 164: ...ith plain paper b Print the document Is the print dark Go to step 6 The problem is solved Step 6 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you are ready to use it b Print the document Is the print dark Go to step 7 The problem is solved Step 7 a Remove and then insert the imaging unit Warning Potential Damage Do not...

Page 165: ...pported toner cartridge Note If the cartridge is not supported then install a supported one b Print the document Are ﬁne lines not printed correctly Go to step 2 The problem is solved Step 2 a Adjust the print quality settings 1 From the control panel navigate to Settings Print Quality Pixel Boost Fonts 2 Adjust Toner Darkness to 7 From the control panel navigate to Settings Print Quality b Print ...

Page 166: ... original wrapper until you are ready to use it b Print the document Is the paper folded or wrinkled Go to step 3 The problem is solved Step 3 a Depending on your operating system specify the paper type from the Printing Preferences or Print dialog Notes Make sure that the setting matches the paper loaded You can also change the setting on the printer control panel Navigate to Settings Paper Tray ...

Page 167: ... Go to step 3 The problem is solved Step 3 a Depending on your operating system specify the paper type from the Printing Preferences or Print dialog Notes Make sure that the setting matches the paper loaded You can also change the setting on the printer control panel Navigate to Settings Paper Tray Conﬁguration Paper Size Type b Print the document Does gray background appear on prints Contact your...

Page 168: ...touch screen printer models press to navigate through the settings Action Yes No Step 1 a Adjust the paper guides to the correct position for the paper loaded b Print the document Are the margins correct The problem is solved Go to step 2 Step 2 a Depending on your operating system specify the paper size from the Printing Preferences or Print dialog Notes Make sure that the setting matches the pap...

Page 169: ...blem is solved Step 2 a Turn off the printer wait for about 10 seconds and then turn on the printer b Increase toner darkness From the control panel navigate to Settings Print Quality Toner Darkness c Print the document Is the print light Go to step 3 The problem is solved Step 3 a Depending on your operating system specify the paper type from the Printing Preferences or Print dialog Notes Make su...

Page 170: ...ed Mottled print and dots Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Check if the printer is using a genuine and supported toner cartridge Note If the cartridge is not supported then install a ...

Page 171: ...t b Print the document Is the print mottled Contact your dealer The problem is solved Paper curl Action Yes No Step 1 a Check if the paper loaded is supported Note If paper is not supported then load a supported paper b Print the document Is the paper curled Go to step 2 The problem is solved Step 2 a Check if the printer is using a genuine and supported toner cartridge Note If the cartridge is no...

Page 172: ...vigate to Settings Paper Tray Conﬁguration Paper Size Type For non touch screen printer models press to navigate through the settings b Print the document Is the paper curled Go to step 5 The problem is solved Step 5 a Remove paper ﬂip it over and then reload paper b Print the document Is the paper curled Go to step 6 The problem is solved Step 6 a Load paper from a fresh package Note Paper absorb...

Page 173: ...print crooked or skewed Go to step 2 The problem is solved Step 2 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you are ready to use it b Print the document Is the print crooked or skewed Go to step 3 The problem is solved Step 3 a Check if the paper loaded is supported Note If paper is not supported then load a support...

Page 174: ...he document Is the printer printing solid black pages Contact your dealer The problem is solved Text or images cut off Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No a Check if the printer is using a genuin...

Page 175: ...rtridge is not supported then install a supported one b Print the document Does toner easily rub off Go to step 2 The problem is solved Step 2 a Depending on your operating system specify the paper type from the Printing Preferences or Print dialog Notes Make sure that the setting matches the paper loaded You can also change the setting on the printer control panel Navigate to Settings Paper Tray ...

Page 176: ...Yes No Step 1 a From the control panel navigate to Settings Troubleshooting Cleaning the scanner b Print the document Do vertical dark lines or streaks appear on prints Go to step 2 The problem is solved Step 2 a Using a damp soft lint free cloth clean the scanner For more information see Cleaning the scanner on page 125 b Copy the document using the ADF Do vertical dark lines or streaks appear on...

Page 177: ...oting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No a Check if the printer is using a genuine and supported toner cartridge Note If the cartridge is not supported then install a supported one b Print the document Do vertical light bands appear on prints Contact your dealer The problem is solved Vertical white lines Troubleshooting...

Page 178: ...lem is solved The printer is not responding Action Yes No Step 1 Check if the power cord is connected to the electrical outlet CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible Is the printer responding The problem is solved Go to step 2 Step 2...

Page 179: ...ty 2 Adjust the toner darkness 3 Apply the changes Job prints from the wrong tray or on the wrong paper Action Yes No Step 1 a Check if you are printing on the correct paper b Print the document Is the document printed on the correct paper Go to step 2 Load the correct paper size and paper type Step 2 a Depending on your operating system specify the paper size and paper type from the Printing Pref...

Page 180: ...d or receive a fax The problem is solved Go to step 3 Step 3 Check for a dial tone Call the fax number to check if it is working properly If you are using the On Hook Dial feature then turn up the volume to check if you hear a dial tone Can you hear a dial tone Go to step 5 Go to step 4 Step 4 Check the telephone wall jack a Connect the analog telephone directly to the wall jack b Listen for a dia...

Page 181: ... to an analog connection on the PBX If none exists then consider installing an analog telephone line for the fax machine Can you send or receive a fax The problem is solved Go to step 6 Step 6 Temporarily disconnect other equipment and disable other telephone services a Disconnect other equipment such as answering machines computers modems or telephone line splitters between the printer and the te...

Page 182: ... that the paper source is not empty Can you receive faxes The problem is solved Go to step 2 Step 2 Check the ring count delay settings From the home screen touch Settings Fax Fax Setup Fax Receive Settings Rings to Answer Can you receive faxes The problem is solved Go to step 3 Step 3 If the printer is printing blank pages then see Blank or white pages on page 163 Can you receive faxes The proble...

Page 183: ... item Is the fax print quality satisfactory The problem is solved Contact your dealer Scanning problems Cannot scan from a computer Action Yes No Step 1 a Turn off the printer wait for about 10 seconds and then turn it back on b Resend the scan job Can you send the scan job The problem is solved Go to step 2 Step 2 a Make sure that the cables between the printer and the print server are secure For...

Page 184: ...s and the ADF glass with a damp soft lint free cloth If your printer has a second ADF glass inside the ADF then also clean that glass For more information see Cleaning the scanner on page 125 b Make sure that the document or photo is loaded facedown on the upper left corner of the scanner glass c Copy the document or photo Is the copy quality satisfactory The problem is solved Go to step 2 Step 2 ...

Page 185: ... 1 Check the cable connections a Make sure that the Ethernet or USB cable is securely connected to the computer and the printer b Resend the scan job Is the scan job successful The problem is solved Go to step 2 Step 2 Check the ﬁle that you want to scan a Make sure that the ﬁle name is not already used in the destination folder b Make sure that the document or photo you want to scan is not open i...

Page 186: ...lectrical outlet CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible b Copy or scan the document Is the scanner responding The problem is solved Go to step 2 Step 2 a Check if the printer is turned on b Resolve any error messages that appear on t...

Page 187: ...uration Scanner Manual Registration 2 In the Print Quick Test menu touch Start 3 Place the Print Quick Test page on the ADF tray 4 Touch Front ADF Registration or Rear ADF Registration Notes To align Front ADF Registration place the test page faceup short edge ﬁrst into the ADF To align Rear ADF Registration place the test page facedown short edge ﬁrst into the ADF 5 In the Copy Quick Test menu to...

Page 188: ...r cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Turn off the printer 2 Unplug the power cord from the electrical outlet and then from the printer 3 Using a ﬂat head screwdriver open the controller board access cover Warning Potential Damage Controller board electronic...

Page 189: ... the electrical outlet CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible 6 Turn on the printer Upgrading and migrating 189 ...

Page 190: ...o the printer then turn them off as well and unplug any cables going into the printer 1 Turn off the printer 2 Unplug the power cord from the electrical outlet and then from the printer 3 Open the controller board access cover Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch a metal surface on the printer before touching any components ...

Page 191: ...ctrical outlet that is near the product and easily accessible 8 Turn on the printer Installing a printer hard disk CAUTION SHOCK HAZARD To avoid the risk of electrical shock if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing...

Page 192: ...tatic electricity Touch a metal surface on the printer before touching any controller board components or connectors 4 Unpack the hard disk 5 Attach the hard disk to the controller board Warning Potential Damage Do not touch or press the center of the hard disk Upgrading and migrating 192 ...

Page 193: ...N SHOCK HAZARD To avoid the risk of electrical shock if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the pr...

Page 194: ...1 ISP 2 Mounting bracket 3 Thumbscrews 4 Housing 5 Interface cable 4 Install the ISP into its housing 5 Secure the ISP in place and attach the ISP extended cable Upgrading and migrating 194 ...

Page 195: ...tential Damage Controller board electronic components are easily damaged by static electricity Touch a metal surface on the printer before touching any controller board electronic components or connectors 7 Attach the ISP kit to the printer Upgrading and migrating 195 ...

Page 196: ...If a printer hard disk is installed then remove the hard disk before installing the ISP a Unplug the hard disk interface cable from the controller board Upgrading and migrating 196 ...

Page 197: ...b Connect the ISP extended cable to the ISP connector Upgrading and migrating 197 ...

Page 198: ...c Install the hard disk Upgrading and migrating 198 ...

Page 199: ...unplug any cables going into the printer 1 Turn off the printer 2 Unplug the power cord from the electrical outlet and then from the printer 3 Unpack the optional tray and then remove all packing material Note If optional trays are already installed then unlock them from the printer before lifting the printer Do not try to lift the printer and trays at the same time 4 Align the printer with the op...

Page 200: ...nux Enterprise Server Debian GNU Linux Ubuntu Fedora IBM AIX Oracle Solaris SPARC Oracle Solaris x86 Notes For Windows operating systems the print drivers and utilities are supported in both 32 and 64 bit versions For drivers and utilities that are compatible with Mac OS X version 10 6 or earlier and for speciﬁc supported Linux or UNIX operating system versions go to our website For more informati...

Page 201: ...alled options 3 Apply the changes Firmware Exporting or importing a conﬁguration ﬁle You can export the conﬁguration settings of your printer into a text ﬁle and then import the ﬁle to apply the settings to other printers 1 Open a web browser and then type the printer IP address in the address ﬁeld Notes View the printer IP address on the printer home screen The IP address appears as four sets of ...

Page 202: ...level to operate correctly For more information on updating the device ﬁrmware contact your sales representative 1 From the Embedded Web Server click Settings Device Update Firmware 2 Browse to locate the required ﬂash ﬁle 3 Apply the changes Upgrading and migrating 202 ...

Page 203: ... these changes will be incorporated in later editions Improvements or changes in the products or the programs described may be made at any time GOVERNMENT END USERS The Software Program and any related documentation are Commercial Items as that term is deﬁned in 48 C F R 2 101 Computer Software and Commercial Computer Software Documentation as such terms are used in 48 C F R 12 212 or 48 C F R 227...

Page 204: ...eported in conformance with ISO 9296 Note Some modes may not apply to your product 1 meter average sound pressure dBA Printing One sided 56 Two sided 55 Scanning 51 Copying 57 Ready 14 Waste from Electrical and Electronic Equipment WEEE directive The WEEE logo signiﬁes speciﬁc recycling programs and procedures for electronic products in countries of the European Union We encourage the recycling of...

Page 205: ... touch the areas near these symbols without ﬁrst touching a metal surface in an area away from the symbol ENERGY STAR Any product bearing the ENERGY STAR emblem on the product or on a start up screen is certiﬁed to comply with Environmental Protection Agency EPA ENERGY STAR requirements as of the date of manufacture Temperature information Ambient operating temperature 10 to 32 C 50 to 90 F Shippi...

Page 206: ... a high level energy saving mode 1 41 Hibernate The product is in a low level energy saving mode 0 1 Off The product is plugged into an electrical outlet but the power switch is turned off 0 1 The power consumption levels listed in the previous table represent time averaged measurements Instantaneous power draws may be substantially higher than the average Sleep Mode This product is designed with ...

Page 207: ...ental information Please read this part carefully It will help you to reduce your impact on the environment and help you to reduce your costs at the same time Saving paper 1 The automated duplex printing function is for printing both sides of paper automatically without turning over the paper manually If the machine is equipped with the automated duplex printing function set up your print settings...

Page 208: ...nce notice is not practical the telephone company will notify the customer as soon as possible You will also be advised of your right to ﬁle a complaint with the FCC The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of this equipment If this happens the telephone company will provide advance notice in order for you to make n...

Page 209: ...ermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of telepermitted equipment of a different m...

Page 210: ...installed optional modem is in compliance with Japanese Telecommunication Law and has been Certiﬁed by JATE with the following Certiﬁcation Number A11 0160001JP Lexmark International Inc LEX M14 002 A11 0160001JP Using this product in Switzerland This product requires a Swiss billing tone ﬁlter to be installed on any line which receives metering pulses in Switzerland Utilisation de ce produit en S...

Page 211: ...gencies Industry Canada Canada This device complies with Industry Canada license exempt RSS standards Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device Industrie Canada Canada Cet appareil est conforme aux normes RSS exemptes de licence ...

Page 212: ...desired operation The FCC Class A limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment i...

Page 213: ...ith the protection requirements of EC Council directives 2014 30 EU 2014 35 EU and 2011 65 EU as amended by EU 2015 863 on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility safety of electrical equipment designed for use within certain voltage limits and on the restrictions of use of certain hazardous substances in electrical and electro...

Page 214: ... collated printing does not work 157 collating copies copying 34 computer scanning to 46 conﬁdential documents do not print 159 conﬁdential print jobs 31 printing 31 conﬁguring daylight saving time 43 conﬁguring supply notiﬁcations 128 conﬁguring the settings fax speaker 122 conﬁguring the SMTP server 35 conﬁguring the SMTP server for fax 37 connecting a mobile device to the printer wireless netwo...

Page 215: ...82 faxing adjusting darkness 44 changing resolution 44 setting the date and time 43 FCC notices 211 ﬁne lines are not printed correctly 165 ﬁrmware update 202 ﬂash drive printing from 29 scanning to 47 folder paper 165 font sample list printing 32 FTP address creating shortcut 46 FTP server scanning to using the control panel 47 G Google Cloud Print using 28 groups adding 18 deleting 19 editing 18...

Page 216: ...e Operator Panel 53 Restrict external network access 100 Security Audit Log 110 Setup 64 Shortcuts 116 SNMP 96 Solutions LDAP Settings 115 TCP IP 95 ThinPrint 99 Tray Conﬁguration 70 Troubleshooting 117 Universal Setup 71 USB 100 Visible Home Screen Icons 62 Web Link Setup 86 Wi Fi Direct 101 XPS 66 Menu Settings Page printing 14 menus Disk Encryption 114 Restore Factory Defaults 57 Schedule USB D...

Page 217: ...nting 160 tray linking does not work 157 unable to read ﬂash drive 155 printer minimum clearances 9 selecting a location 9 shipping 140 printer conﬁgurations 10 printer display adjusting the brightness 140 printer hard disk encrypting 120 printer hard disk memory 120 erasing 119 printer is not responding 178 printer menus 49 printer messages Non Printer Manufacturer supply 156 Replace cartridge pr...

Page 218: ...upported ﬂash drives 30 supported operating systems 200 supported paper sizes 24 supported paper types 26 supported paper weights 27 T toner cartridge ordering 128 replacing 129 toner darkness adjusting 179 tray linking does not work 157 trays installing 199 linking 23 loading 20 unlinking 23 troubleshooting cannot open Embedded Web Server 154 printer is not responding 178 troubleshooting copy par...

Page 219: ...ing 33 using the control panel 13 using the home screen 14 using the scanner glass copying 33 V verify print jobs 31 vertical dark lines on prints 176 vertical dark streaks on output when scanning from the ADF 184 vertical streaks on prints 176 viewing a fax log 45 volatile memory 120 erasing 119 W white lines 177 Wireless menu 91 wireless network connecting the printer to 122 Wi Fi Protected Setu...

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