Seeing Machines Guardian Gen 2, Field Support Manual

Page: 51 / 101

This chart shows an overview of the steps required to successfully complete an installation
Pre-Install
Call Site before arrival
• SIM Cards
• SIM Cards are activated
• Arrival time
• opening hours
• MORE THINGS
Safety Requirements
• Make sure all site safety rules are followed
before starting on the vehicle.
• Ensure you have all Persional Protection
Equipment (PPE)
• Ensure all site inductions are performed prior
to arrival
SIM Card Collection
• Pickup SIM cards from the installation site
contact
• Nano SIM cards are required
Pre-installation Photos
• For insurance reasons photos should be
taken inside the vehicle before installation.
• This will provide evidence for any insurance
claims.
Installer Kit
• Security T20 Key
• 24/7 Support Contact Card
• USB to Ethernet adapter
• Ethernet Cable
• USB Recovery Dongle
Customer Configuration
• Ensure you have called 24/7 Support or have
been given the latest Configuration file for
your site and customer settings.
Package & Contents
• Check Packaging to make sure you have all
required parts to complete your installation.
• Check if you are installing Optional Extras or
not this is described on the Job Card.
Paperwork - Checklist / Job card
• Fill in the information requested on this
document before commencing the
installation.
Installation Requirements
• Check against the Job Card if you have been
provided one, to see if there are any special
installation requests including Hard or Soft
Installation.
During
Install
Installation of Hardware
• Complete the installation of the system into
the vehicle shown over this document
Section.
Setup of Software
• Using your Recovery Dongle update the
system to the latest version.
• Run through the IVS Wizard.
System Checks & Configuration
• Confirm all installed components are
reporting to the IVS interface.
• Run the "System Test" button.
• Confirm the video is in the correct position
and perform a sleep event at the high and
low seat position.
Call Support
• After you have completed the installation
and software.
• Have your checklist or job card handy.
• Call 24/7 Support stating your name as a
certified technician to activate the vehicle.
Photo Evidence of installation
• Take photos of each component installed for
evidence of a quality install.
Post Install
Submit Paperwork
• After the System Activation an email will be
sent to your email address.
• scan or photograph the paperwork.
• or submit the infomation digitally.
• by replying to the vehicles email.
• or submit a ticket stating the Job Card
number.
Store Photos
• Archive photos for Seeing Machines to recall
if needed.