Seeing Machines Guardian Gen 2 Field Support Manual Download

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Aids in connecting systems

Provides troubleshooting to

technicians

Provides customer support

A highly experienced Seeing Machines

employee to aid installers in connecting

systems and troubleshooting in the field

Summary of Contents for Guardian Gen 2

Page 1: ...FIELD SUPPORT MANUAL Guardian Generation 2 Gen2 ...

Page 2: ...Installation Manual June 2016 for installations of the previous generation of Guardian All Guardian Gen 2 installations must be completed in accordance with this manual This document is the standard for Guardian Gen 2 installations Deviation from the process described in this manual may void the warranty of the product and lead to the suspension of an individual s certification ...

Page 3: ...SECTIONS SECTION TITLE 0 Preface 1 Introduction to Guardian Gen 2 2 Installation of Guardian Gen 2 3 Service Maintenance of Guardian Gen 2 ...

Page 4: ... from the Technical Communication Portal TCP at tcp seeingmachines com if you require access to the TCP please make a request via the Apply Here button on the TCP website ITEM TITLE 1 Knowledgebase 2 Installation Checklist 3 Tutorial videos 4 Technical Support Bulletins ...

Page 5: ...d to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communication...

Page 6: ...perating conditions for satisfying RF exposure compliance FCC RF Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with minimum distance 20cm between the radiator your body ...

Page 7: ...FIELD SUPPORT MANUAL Section 1 Introduction to Guardian Gen 2 2 ...

Page 8: ...IEW 3 2 ABBREVIATIONS 4 3 TERMS 7 4 SAFETY 9 5 PACKAGING 10 6 STANDARD COMPONENTS 11 7 OPTIONAL COMPONENTS 19 8 INSTALLATION TOOL KIT Provided by Trainer 20 9 REQUIRED TOOLS FOR INSTALLATION 21 10 ROLES AND RESPONSIBILITIES 24 ...

Page 9: ... aim of this section is to introduce the acronyms components anof Guardian Gen 2 Section 1 A certified Guardian Technician must read and understand this section before commencing a physical installation of the System ...

Page 10: ...d Facing Camera FOV Field Of View GPS Global Positioning System HSE Health Safety and the Environment ICS In Cab Sensor also known as the Driver Facing Camera IP Ingress Protection Marking for use with connectors Internet Protocol for use with computers IR Infra Red IVS In Vehicle System JHA Job Hazard Assessment LAN Local Area Network LED Light Emitting Diode OJT On Job Training PC Personal Compu...

Page 11: ...cator Refers to a webpage link SD Secure Digital Refers to the SD memory card SIM Subscriber Identity Module As in SIM Card for a communications device SM Seeing Machines TCP Technical Communications Portal USB Universal Serial Bus HDMI High Definition Multimedia Interface Refers to video output Wi Fi Refers to a local area wireless network ...

Page 12: ...ENTS MEANING A Ampere C Celsius cm Centimeter DC Direct Current ft Feet g gram GB Gigabyte F Fahrenheit in Inch kg Kilogram lb Pound m Meter mm Millimeter nm Nanometer oz Ounce RPM Revolutions per minute V Volt ...

Page 13: ...elling at or above the configured speed limit You may be asked to rectify FOV s by a client or in response to a support ticket Isolation The removal of all electrical energy to the vehicles providing a safe environment for workers Isolation could be achieved by but is not limited to Switching the main power supply isolation switch to the off position where provided Removing the Positive wire from ...

Page 14: ...ian Gen 2 2 System but predominately relates to the hardware Yaw The angle in degrees the In Cab Driver Facing Sensor is mounted left or right in relation to the driver s head Value range between 20 to 20 degrees equals left of the driver equals right of the driver ...

Page 15: ...d risk involved with the job MANAGE the hazards involved with the job with controls EVALUATE the effectiveness of the controls When conducting your Safe Work Analysis also called a Job Hazard Analysis JHA you must plan for how you will manage the risks and hazards you have identified using the Hierarchy of Controls where Elimination is the most effective control measure and Personal Protective Equ...

Page 16: ... QTY DESCRIPTION IMAGE Box 1 Packaging Brown Carton Size 280x270x560mm Weight 4 7kg Markings Inner Cartons 2 Contents 2 layers of shaped cardboard protecting components Paperwork 1 Documentation Installation Checklist ...

Page 17: ... Function This is the Processor of the system which runs the entire system Connection Size Adjustment Function 1 Controller Mounting Pan Comes in 2 parts Connection Size 218x146x54mm Controller inside Adjustment Function 4 Fastener M6x30 5mm cap head with side hole Connection Size Adjustment Function 4 Fastener M6 SS Nut Connection Size ...

Page 18: ...n Cab Sensor ICS 1 ICS Module Hardware Connection To the ICS Cable Sensor viewing angle Function This is the In Cab Sensor Audio and IR Illumination of the system that alerts and detects fatigue and distraction for the driver Size x x mm Connection Size Adjustment Function 1 ICS Cable Connection To the ICS Controller Unit Connection Size Adjustment Function ...

Page 19: ...ze Adjustment Function 3 Fastener 10 Gauge x 25mm black self tapping screw CSK Used with Screw in dash mount Connection Size Adjustment Function 1 Adhesive dash mount Connection Size Adjustment Function 4 Alcohol wipe For adhesive dash mount to clean off dust or grease Connection Size Adjustment ...

Page 20: ...le Adjustment 1 5mm Allen key for pitch control supplied by installer Size 72 x 41 x 40 mm Field of View H105 5 xV63 4 Function To provide footage of what the drivers sees ahead when an event is triggered Connection Size Adjustment Function Vibration Motor 1 Vibration Motor Hardware Connection To the MFC Cable Length 4m MFC 1m Size Function Alerts the driver with Vibration when the system detects ...

Page 21: ... Connection To the Vibration Motor Mounting Plate Size 150mm Hex Head 8mm Function To clamp the vibration motor to the driver s seat without the use of screws Connection Size Adjustment Function 1 Vibration Plate Hardware Connection To the Vibration Motor Size Mounting Hole Size Function This mounting plate is designed to self tap into the driver s seat if clamping is unavailable Connection Size A...

Page 22: ...tenna Hardware Connection To the Controller Unit Cable Length 4m Size Function To provide the Controller unit ample 3G communication Connection Size Adjustment Function GPS Antenna 1 GPS Antenna Hardware Connection To the Controller Unit Cable Length 4m Size Function To provide the Controller unit ample GPS GLONASS communication Connection Size Adjustment Function ...

Page 23: ...t Connection Size Adjustment Function 2 In line Fuse Holder Connection To the open ended side of the Power Cable to be used with Crimps and Joiners on the Battery and Ignition wires as close to the fuse box as possible Size Mini Blade Connection Size Adjustment Function 2 7 5A Fuse Mini Blade Connection To be used with the Fuse Holders Size Mini Blade 7 5Amp Function To protect from short circuits...

Page 24: ... Blue Crimp Terminal Ring 4mm Connection Size Adjustment Function 3 Blue Crimp Terminal Ring 6 3mm Connection Size Adjustment Function 3 Blue Crimp Terminal Ring 10mm Connection Size Adjustment Function Installer Accessories 20 Zip Ties 4 8mm Connection Size Adjustment Function ...

Page 25: ...1 25mm hole size Blanking grommet Connection Size Adjustment Function 7 OPTIONAL COMPONENTS Optional Extra s Please see the TCP for instructions on additional hardware ...

Page 26: ...ATION TOOL KIT Provided by Trainer TOOL IMAGE Security Torx 20 T20 Key 24 7 Support Business Card USB Recovery Dongle Information Card USB Recovery Dongle minimum size 4GB USB to Ethernet Adapter Ethernet Cable ...

Page 27: ...actor Smart Phone app In degrees Determining camera Pitch and Yaw settings Box containing the following items 2058 S26 Ratchet Socket Bit Set 26 Piece 1 4in female bit ratchet with 8 mm open end ring Contents Phillips bits PH 1 PH 2 PH 3 Pozidriv bits PZ 1 PZ 2 PZ 3 Security Torx bits T10 security T15 T20 T25 T30 Hexagon bits 3 4 5 6 Slotted bits 4 5 6 Sockets 6 7 8 10 13 mm 1 bit holder 1 bit rat...

Page 28: ...Ratchet spanner set 8 9 10 11 12 13 14 15 16 17 18 19mm Vice grips Drill bits 2 4 6 7mm Hole Saws 25mm 1in Multi meter and leads Wire cutters Wire strippers ...

Page 29: ...Automotive crimpers Torch Head Torch Scissors Utility Knife Confirm site requirements Cordless Drill Cordless Impact Driver Brush Electrical Tape ...

Page 30: ...enior Field Support Technician SFST This is a Certified Technician who has completed 20 or more successful installations with no breach of quality or safety and has completed the Seeing Machines Train the Trainer Course This position is authorised to conduct On the Job Training OJT for Course 1 see next page and supervise Guardian System Field Support Assistants Supervises FSA Can train FSA Instal...

Page 31: ...in connecting systems Provides troubleshooting to technicians Provides customer support A highly experienced Seeing Machines employee to aid installers in connecting systems and troubleshooting in the field ...

Page 32: ......

Page 33: ...TIONS 22 4 3 INSTALLATION RECORDS 23 4 4 COMPONENT INSTALLATION SPECIFICS 25 4 4 1 SIM CARD INSTALLATION 25 4 4 2 CONTROLLER INSTALLATION 27 4 4 3 FFC INSTALLATION 31 4 4 4 3G ANTENNA INSTALLATION 33 4 4 5 GPS ANTENNA INSTALLATION 34 4 4 6 VIBRATION MOTOR INSTALLATION 35 4 4 7 POWER CABLE INSTALLATION 39 4 4 8 MFC INSTALLTION 42 4 4 9 CABLING INSTALLATION 43 4 4 10 OPTIONAL EXTRA S 45 4 5 SUMMARY ...

Page 34: ...9 6 2 24 7 SUPPORT DETAILS 49 6 3 ACTIVATING A VEHICLE 49 6 4 OTHER DUTIES WITH 24 7 SUPPORT 49 6 4 1 TROUBLESHOOTING 49 6 4 2 VEHICLE SWAP 50 6 4 3 BLACKBOX RECOVERY 50 6 4 4 CONFIGURATION CHANGE ON A VEHICLE 50 7 FINAL QA 51 ...

Page 35: ...T ...

Page 36: ...net Adapter Notes If you have an IT Administrator you may not have access to these settings if so please you may need their support to complete this The Controller uses the laptops Ethernet port By changing these settings the laptop will now only communicate with the Guardian Controller If you use the Ethernet port in your office you will need to change this setting back to the original configurat...

Page 37: ...Right click on Ethernet this can also be called Local Area Connection And click on Properties 1 Scroll down to Internet Protocol Version 4 and click on it to select it 2 Then click on Properties ...

Page 38: ...en click OK to save these settings Note When the connection is made between the Laptop and Guardian Controller Unit the Ethernet section will show Network where depends on the numbers of networks that have connected to your laptop before To connect to the Guardian Controller we recommend using Google Chrome setup on your laptop see below for further details ...

Page 39: ...strator you may not have access to these settings if so you may need IT support to complete this step The Controller will connect to your laptop via the Ethernet port By changing these settings the laptop will now only communicate with the Guardian Controller If you use the Ethernet port in your office you will need to change this setting back to the original configuration to view your network or ...

Page 40: ...Search or find Network and double click om it 1 Select Ethernet in the left hand pane 2 Click in the dropdown And select and click Manually to configure the ethernet settings ...

Page 41: ...to 255 255 255 0 3 Click Apply to save the settings Note When the connection is made between the Laptop and Guardian Processor Unit the Ethernet section will show Connected To connect to the Guardian Controller we recommend using Google Chrome setup on your laptop see below for further details ...

Page 42: ...e on your laptop you can download the latest version at www google com chrome and follow the prompts If you already have Google Chrome it is recommended to make sure you have the latest version You can do this by Make sure you have an internet connection Open Google Chrome 1 click on the 3 dots in the top right hand corner 2 Hover over Help 3 Click on About Google Chrome Chrome will then start to ...

Page 43: ...is is Google Photos which uploads your photos into a free cloud storage system when your phone connects to WiFi Your photos will be backed up even if you change phones Google Photos Setup Google Photos is a multi platform app it supports iPhone and Android devices To use Google Photos easily you are required to have a Gmail address If you like your existing email however you can turn your normal e...

Page 44: ...An opening setup screen will appear 1 Make sure Backup Sync is on 2 Make sure free unlimited storage is selected 3 Make sure your Gmail Google Account is entered then click Done ...

Page 45: ...l Or alternatively you can go to www google com 1 Sign into your Gmail Google Account 2 Click on the 9 dots to reveal your app drawer 3 Click on the Photos icon to display all your pictures If you cannot see the Photos icon you may need to click on More ...

Page 46: ...2 5 2 ANDROID TO REPLACE LAPTOP This is a future Seeing Machines development Coming Soon 2 5 3 IPHONE TO REPLACE LAPTOP This is a future Seeing Machines development Coming Soon ...

Page 47: ...un straight out of the box Upon setup of the system the software will automatically look for the latest version of software when internet is available If for some reason the is an error with the software and the system is not running correctly for example There is no access though the IVS interface using the standard login process see section The system is not able to boot as normal Software is no...

Page 48: ...ion of new software updates when they are available This section will describe how to program and use your USB Recovery Dongle for the Guardian System 2 7 2 1 DOWNLOADING THE RECOVERY DONGLE SOFTWARE Go to tcp seeingmachines com recovery dongle and select the Guardian System Gen2 and download the software by clicking on Download The downloaded file will be a zip file type Open the file and copy th...

Page 49: ...troller Unit using your T20 Driver Take out the Controller Unit and unscrew the 2 Cover Plate screws using your T20 Driver Slide the Cover Plate down to access the Maintenance Panel Insert the USB Recovery Dongle into the USB port on the Maintenance Panel ...

Page 50: ...on the Controller Unit When the recovery has finished the light will The recovery process is now complete remove the USB Recovery Dongle The system will reboot automatically Refer to the IVS Installation Wizard to setup and configure the system ...

Page 51: ...rd Fill in the information requested on this document before commencing the installation Installation Requirements Check against the Job Card if you have been provided one to see if there are any special installation requests including Hard or Soft Installation During Install Installation of Hardware Complete the installation of the system into the vehicle shown over this document Section Setup of...

Page 52: ...4 1 PART 4 OVERVIEW These installation instructions allow you to successfully install the Guardian Generation 2 2 Box Solution Below describes the function and mounting specifics of each piece ...

Page 53: ...4 2 COMPONENT INTERCONNECTIONS ...

Page 54: ...24 7 Support after competition of installation Installation Checklist Location The Installation checklist can be found inside the packaging of the Guardian Gen2 2 system If this checklist has been lost it can be downloaded from tcp seeingmachines com forms Information Each field must be filled in You can find a more detailed explanation of how to fill in the checklist at tcp seeingmachines com for...

Page 55: ...T20 driver to access this panel Unscrew the two bolts of the Controller Panel Slide the connector panel downwards to reveal the Product number and Serial number Record the P XXXXXXXX and the S XXXXXXX Numbers on the Installation Checklist Important Points to Note These numbers are required by support when activating the vehicle ...

Page 56: ...tomer The SIM card size requirement is a Nano SIM Confirm with the customer that the SIM has been activated with the telecommunications provider Mounting Location The SIM card is inserted in the Guardian Controller SIM card tray which can be pulled out with your fingernail Record the SIM s serial number on the installation checklist Punch out the Nano size SIM ...

Page 57: ...The Nano SIM is inserted so that the metal chip is visable Match the cut corner on the SIM to the matching corner on the tray and push the tray closed ...

Page 58: ... at least 4 screws Should be orientated to easily access the 2 bottom T20 bolts And Fasteners Each piece should be used to securely mount the unit so that it is vibration proof Mounting Location Determine where a suitable place is for mounting A good place is Inside the cabin Well ventalated Away from potential water damage Accessabilty for maintenance ...

Page 59: ...ounting the Pan to the ceiling of enclosed space is not recommended as heat generated from the controller will not escape effectively The Fasteners can be used both ways around Picture screw fitting in both ways Adjusting the Mounts Unscrew the T20 screws anticlockwise on the Mounting Pan to allow the 2 parts to separate this will allow the Contoller to fit inside Screw the T20 screws clockwise to...

Page 60: ... 20 degrees of the driver s straight ahead position as shown in the image The ICS must be mounted so that there are no obstructions between the driver s eyes at the ICS hardware Make sure ICS is in complete view of the driver when the steering wheel is at its highest point Types of Mounting There are two main types of mounting Hard mount and Soft mount ...

Page 61: ...f the customer requests it Make sure the vehicles surface has been cleaned alcohol wipes can be used to aid in grease removal which are included Before sticking the adhesive mount down make sure the rotation of the mount is positioned so that the maximum amount of adhesion is used If the adheisive mount is not sticking to the vehicle you may be required to obtain a primer Primer may be the only te...

Page 62: ...0 security Torx key can adjust these movements The ICS must be placed as level as possible in the horizontal position Make sure after adjustment the 4 locking bolts have been tightened to ensure a sturdy mounting Important Points to Note Make sure the base is securely mounted to the vehicle Make sure the adjustment screws are tighted 4 4 4 FFC INSTALLATION Forward Facing Camera FFC Image ...

Page 63: ...pside down Types of Mounting For a vehicle with a bonnet it is recommended to mount the FFC in the center top section of the windscreen For a vehicle without a bonnet it is recommended to mount the FFC in the center bottom section of the windscreen Adjusting the FFC A 1 5mm Allen key is required to lock the cameras position when the correct camera view has been adjusted A provided cap is to be cli...

Page 64: ...dscreens restrictions may vary Make sure the FFC has been adjusted and locked into position using the 1 5mm Allen key 4 4 5 3G ANTENNA INSTALLATION 3G Antenna Mounting Location The 3G antenna is to be mounted so that there is a clear line of sight to the sky The 3G antenna can see through plastic wood and fiberglass It cannot see through metal Mount the antenna close to a window Mount the antenna ...

Page 65: ...antenna can see through plastic wood fiberglass It cannot see through metal Mount the antenna close to a window Mount the antenna at least 30cm from the 3G Antenna Mount the antenna at least 60cm from any other antennas Mount the antenna at least 1m from the Controller Types of Mounting The GPS is a directional antenna it must be mounted so that the receiver faces the sky always The picture shows ...

Page 66: ... recommended to mount under the rails because the vibration cannot be easily felt by the driver The placement of the vibration motor must not interfere with the seat belt or the ability to adjust the seat And should not be in a spot where it interferes with the driver s comfort and safety Note If mounting of the vibration motor must be mounted outside of the red dotted line as detailed above you m...

Page 67: ...le operation the seat must be able to move freely in all directions The cabling must be installed with sufficient slack to allow this movement to occur If the seat already has cabling it is recommended that you follow that routing Types of Mounting ...

Page 68: ...The hose clamps are used to mount to any type of strong bar on the seat 2 hose clamps are to be used in any 2 of the 5 slots on the vibration motor If there are obstructions the hose clamp can be relocated Screw mount When there is no bar to mount to the Screw mount can be used by drilling in 2 Tek Screws into the mounting point ...

Page 69: ...bar mount position sits on the screw mount Then use the hose clamps on the two outer slots to secure the vibration motor Adjusting the Mounts Using an 8mm socket and your impact driver is the easiest and fastest way to tighten the hose clamps The hose clamps can be rotated to your installing position when tightening them for ease of install ...

Page 70: ...hose clamps fall into the slots when tightening so the motor cant slide out Make sure the hose clamps are tight so the motor cant move around or slide The Vibration motor cables plug connects to the MFC cable not straight to the Controller Picture of MFC connect to VIBA 4 4 8 POWER CABLE INSTALLATION Power Cable ...

Page 71: ...tethering point must be close to the Controller It must be strong point of the vehicle And the power cable must be securly connected to the tether point This is used incase the controller comes off its mounting during an accident ARE WE TETHERING FOR SCREW AND STICK MOUNTS After routing the cable through the vehicle the power cable can be shortened at the open end if there is excess cable length ...

Page 72: ...oldering that is also a preferred method be sure to protect your soldering joints from shorting out with electrical tape heat shrink etc Ensure the fuse holders are installed at the beginning of the power cable to avoid potential shorts later in the line Terminals Picture Battery fuse is 7 5A mini blade fuse Ignition fuse is 7 5A mini blade fuse Before power connection isolate the vehicle The wiri...

Page 73: ...power cable to act as a tether on a main unit zip tie to structural part of the dash or under a screw 4 4 9 MFC INSTALLTION Multi Function Cable MFC Mounting Location Located close to the controller This will connect the Vibration Motor to the system Types of Connection The MFC cable splits from one connector to four connectors The Main connector plugs into the Controller The six pin connector plu...

Page 74: ...nto the Cruise Control Disable Cable CCDC Optional extra Adjusting the Mounts Zip tie the MFC cable to existing cable looms to reduce cable pulling and cable safety Important Points to Note 4 4 10 CABLING INSTALLATION Installation of Cabling Mounting Location When installing the cabling make sure you have sufficient length to get the cables back to the Controller on the dashboard with their includ...

Page 75: ...ugh the mounting arms cable slot This keeps the cables neat and easy to zip tie together for cable management Cable relief After all cables have been plugged into the Controller at the end of the installation the cable relief management system must be used This will minimise pull on the cables and allow easy connection and removal of the Controllers cover ...

Page 76: ...4 4 11 OPTIONAL EXTRA S Optional Extra s Please see the TCP for instructions on additional hardware ...

Page 77: ...4 5 SUMMARY OF INSTALLATION PROCESS o ...

Page 78: ...o update the guardian system to the latest software version See Section 2 7 of this document to make sure you are up to date After the systems hardware has been installed the latest software will need to be applied You will need to do this with the Recovery USB Dongle you received in your installer kit Make sure the power connector is unplugged from the controller turn the key on ...

Page 79: ...ALLATION WIZARD Installation Wizard The Installation Wizard will always start after you have used your Recovery USB Dongle or performed a Factory Reset Make sure you have your Laptop setup to communicate to the Controller unit See Section 2 of this document for more information 5 4 SYSTEM CHECKS System Checks ...

Page 80: ...call the support number above press 1 for technical support and be ready to tell our support team Your name Your email address The information on the checklist a P b S c SIM card serial number d Make of the vehicle eg Kenworth e Model of the vehicle eg T909 f Vehicle ID eg TRUCK123 The support team will give you a status of what they see over the network to make sure its running correctly Then an ...

Page 81: ... new vehicle information 6 4 3 BLACKBOX RECOVERY Support will assist you in BlackBox recovery if the vehicle is caught in an accident See Section 3 Service Fault Finding for more information 6 4 4 CONFIGURATION CHANGE ON A VEHICLE The company authority can only make changes to the configuration change on the vehicle this can be agreed through the companies Seeing Machines account manager 24 7 Supp...

Page 82: ... installed All photos have been taken detailed in the installation checklist The system powers down when the key is off detailed in the installation checklist You have completed the installation checklist You have called 24 7 support to activate the vehicle detailed in the installation checklist You have notified the site manager the truck is ready for release and they have signed off the checklis...

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Page 89: ... 3 2 System Test Mode ...

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Page 94: ...7 1 Blackbox Overview ...

Page 95: ...7 2 Copying Blackbox Data from the unit ...

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Page 100: ...7 3 Delivering Blackbox Data to 24 7 Support ...

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